MX910 Series User's Guide June 2014 Machine type(s): 7421 Model(s): 036, 236, 436 www.lexmark.
Contents 2 Contents Safety information.......................................................................................7 Learning about the printer...........................................................................9 Finding information about the printer......................................................................................................9 Connecting the printer to an outlet........................................................................................................
Contents 3 Setting up the printer software...............................................................................................................45 Networking..............................................................................................................................................46 Verifying printer setup............................................................................................................................50 Loading paper and specialty media...............
Contents 4 Faxing........................................................................................................89 Setting up the printer to fax....................................................................................................................89 Sending a fax.........................................................................................................................................105 Creating shortcuts..................................................................
Contents 5 Maintaining the printer............................................................................205 Cleaning printer parts............................................................................................................................205 Checking the status of parts and supplies.............................................................................................210 Estimated number of remaining pages.........................................................................
Contents 6 Troubleshooting.......................................................................................271 Understanding the printer messages....................................................................................................271 Solving printer problems.......................................................................................................................287 Solving print problems......................................................................................
Safety information 7 Safety information Connect the power cord directly to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or other types of surge or UPS devices.
Safety information 8 This product produces ozone during normal operation, and is equipped with a filter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust filters as indicated in the product maintenance instructions. CAUTION—POTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord.
Learning about the printer 9 Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: Setup documentation—The setup documentation came with the printer and is also available at http://support.lexmark.com.
Learning about the printer 10 What are you looking for? Find it here The latest supplemental information, updates, and customer support: Lexmark support Web site— http://support.lexmark.com • • • • • Documentation Driver downloads Live chat support E‑mail support Voice support Note: Select your country or region, and then select your product to view the appropriate support site.
Learning about the printer 11 • Observe the recommended temperatures and avoid fluctuations: Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) • Allow the following recommended amount of space around the printer for proper ventilation: 1 Rear 120 mm (4.80 in.) 2 Right side 400 mm (15.70 in.) 3 Front 444.5 mm (17.50 in.) 4 Left side 120 mm (4.80 in.) 5 Top 400 mm (15.70 in.
Learning about the printer 12 Basic model 1 Automatic document feeder (ADF) 2 ADF tray 3 ADF bin 4 Control panel 5 Multipurpose feeder 6 Standard 2 x 500-sheet tray 7 Standard bin Configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Learning about the printer 1 13 Hardware option Alternative hardware option Staple finisher None Note: This is supported only in select printer models. 2 3000‑sheet tray None 3 2 x 500‑sheet tray 2500‑sheet tray 4 2500‑sheet tray 2 x 500‑sheet tray 5 Finisher None • Staple, hole punch finisher • Booklet finisher When using optional trays: • The 3000-sheet tray is supported only if another optional tray is installed. • The staple finisher is not supported if another finisher is installed.
Learning about the printer 14 Using the ADF and scanner glass Automatic document feeder (ADF) • Use the ADF for multiple‑page or two-sided documents. • Load an original document faceup. Scanner glass • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Place the document facedown in the corner with the arrow.
Understanding the printer control panel 15 Understanding the printer control panel Using the control panel Use the To 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. The following actions wake the printer from Sleep mode: • View the printer status and messages. • Set up and operate the printer.
Understanding the printer control panel 16 Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode.
Understanding the printer control panel Touch 17 To 7 Forms and Favorites Quickly find and print frequently used online forms. 8 Menu icon Access the printer menus. Note: The menus are available only when the printer is in Ready state. 9 Bookmarks Create, organize, and save a set of bookmarks (URL) into a tree view of folders and file links. Note: The tree view supports only bookmarks created from this function, and not from any other application.
Understanding the printer control panel Feature 18 Description Status message bar • Show the current printer status such as Ready or Busy. • Show printer conditions such as Toner Low or Cartridge Low. • Show intervention messages so the printer can continue processing. Printer IP address The IP address of your network printer is located at the upper left corner of the home screen and appears as four sets of numbers separated by periods.
Understanding the printer control panel Other touch-screen buttons Touch To Accept Save a setting. Cancel Reset • Cancel an action or a selection. • Exit a screen and return to the previous screen without saving changes. Reset values on the screen.
Setting up and using the home screen applications 20 Setting up and using the home screen applications Notes: • Your home screen may vary depending on your home screen customization settings, administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. For more information, go to www.lexmark.com or contact the place where you purchased the printer.
Setting up and using the home screen applications 21 Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Open a Web browser, and then type the printer IP address in the address field. 3 Press Enter. Note: If you are using a proxy server, then temporarily disable it to load the Web page correctly. Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field.
Setting up and using the home screen applications 22 Activating the home screen applications Finding information about the home screen applications Your printer comes with preinstalled home screen applications. Before you can use these applications, you must first activate and set up these applications using the Embedded Web Server. For more information on accessing the Embedded Web Server, see “Accessing the Embedded Web Server” on page 20.
Setting up and using the home screen applications 23 Setting up Card Copy Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com. Use To Quickly and easily copy insurance, identification, and other wallet‑size cards. You can scan and print both sides of a card on a single page, saving paper and showing the information on the card in a more convenient manner.
Setting up and using the home screen applications Use 24 To Create shortcuts on the printer home screen, with settings for up to 25 frequently used copy, fax, or email jobs. To use the application, touch MyShortcut, and then follow the instructions on the printer display. Setting up Multi Send Note: A later version of this User's Guide may contain a direct link to the Administrator's Guide of this application. To check for updates of this User's Guide, go to http://support.lexmark.com.
Setting up and using the home screen applications Use 25 To Scan a document and send it to a shared network folder. You can define up to 30 unique folder destinations. Notes: • The printer must have permission to write to the destinations. From the computer where the destination is specified, use sharing, security, and firewall settings to allow the printer at least a write access. For help, see the documentation that came with your operating system.
Setting up and using the home screen applications 26 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 28 1 Remove the connector cover. 2 Remove the screws from the controller board access cover. 3 Remove the access cover. 4 Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors.
Additional printer setup 1 Option card connector 2 Memory card connector 3 Lexmark Internal Solutions Port or printer hard disk connector 5 Align the base of the access cover to the printer.
Additional printer setup 6 Reattach the access cover. 7 Tighten the screws on the access cover. 8 Reattach the connector cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 31 4 Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 32 4 Push the card firmly into place. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flush with the controller board. Installing an Internal Solutions Port The controller board supports one optional Lexmark Internal Solutions Port (ISP). Install an ISP for additional connectivity options.
Additional printer setup 1 Unpack the ISP kit. 1 ISP 2 Plastic mounting bracket 3 Thumbscrews 2 Access the controller board. For more information, see “Accessing the controller board” on page 27. 3 Remove the printer hard disk. Note: The hard disk must be removed before installing an ISP. a Unplug the hard disk interface cable from the controller board.
Additional printer setup 34 b Remove the screws that secure the hard disk. c Remove the hard disk. 4 Install the ISP in the same location where the hard disk was located on the controller board. a Align the posts of the plastic mounting bracket with the holes on the controller board cage, and then press the bracket on the cage until it clicks into place.
Additional printer setup 35 b Install the ISP on the bracket. c Use the provided thumbscrew for the ISP to attach the ISP to the bracket. 5 Secure the ISP mounting bracket to the controller board cage using the screws. 6 Remove the thumbscrews that attach the hard disk mounting bracket to the hard disk, and then remove the bracket.
Additional printer setup 36 7 Align the standoffs of the hard disk with the holes on the ISP, and then press the hard disk down until the standoffs click into place. 8 Insert the plug of the hard disk interface cable into the connector on the ISP, and then connect the ISP solution interface cable into the receptacle of the controller board. Removing a printer hard disk Note: Use the screwdriver located inside the bottom front door of the printer.
Additional printer setup 37 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 38 4 Remove the hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options.
Additional printer setup 39 CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 40 Accessory name Quantity Screw 5 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet and then from the printer. 3 Unpack the optional tray, and then remove all packing material. 4 Attach the stabilizing feet to the optional tray. Note: Make sure the feet click into place.
Additional printer setup 5 Remove the connector cover from the printer. 6 Lift the printer using the handles at the sides. CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 7 Align the printer with the tray, and then lower the printer into place. 8 Remove the tape from the connectors, and then plug the connectors into the receptacles of the printer. 9 Open Tray 2 and Tray 3.
Additional printer setup 10 Secure the tray to the printer using the locking clips and the metal bracket. • Back • Front 11 Reinstall the connector cover. 12 Connect the power cord to the printer and electrical outlet.
Additional printer setup 44 13 Turn on the printer. 14 Set the printer software to recognize the optional tray. For more information, see “Adding available options in the print driver” on page 45. Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm.
Additional printer setup 45 Use the To 3 Printer power cord socket Connect the printer to a properly grounded electrical outlet. 4 Internal Solutions Port (ISP) or printer hard disk slot Attach an ISP or a printer hard disk. Note: If the printer has support for wireless connection, then the wireless antenna is attached here. 5 Ethernet port Connect the printer to a network. 6 USB ports Attach a keyboard. 7 USB printer port Connect the printer to a computer.
Additional printer setup 46 3 Navigate to the Configuration tab, and then select Update Now ‑ Ask Printer. 4 Apply the changes. For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Networking Notes: • Purchase a MarkNet N8350 wireless network adapter first before setting up the printer on a wireless network.
Additional printer setup 47 • Channel (for ad hoc networks)—The channel defaults to automatic for infrastructure networks. Some ad hoc networks will also require the automatic setting. Check with your system support person if you are not sure which channel to select. • Security Method—There are four basic options for Security Method: – WEP key If your network uses more than one WEP key, then enter up to four in the provided spaces.
Additional printer setup 48 1 From the printer control panel, navigate to: > Network/Ports > Network [x] > Network [x] Setup > Wireless > Wireless Connection Setup 2 Select a wireless connection setup. Use To Search for networks Show available wireless connections. Note: This menu item shows all broadcast secured or unsecured SSIDs. Enter a network name Manually type the SSID. Note: Make sure to type the correct SSID.
Additional printer setup 49 Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with the wireless network adapter. 1 Open a Web browser, and then type the printer IP address in the address field.
Additional printer setup 50 3 Apply the changes. Setting up serial printing (Windows only) After installing the serial or communication (COM) port, configure the printer and the computer. Note: Serial printing reduces print speed. 1 Set the parameters in the printer. a From the control panel, navigate to the menu for the port settings. b Locate the menu for the serial port settings, and then adjust the settings, if necessary. c Save the settings.
Loading paper and specialty media 51 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 242 and “Storing paper” on page 63.
Loading paper and specialty media 52 2 Squeeze and slide the paper guides to the correct position for the size of the paper you are loading. Note: Use the indicators on the bottom of the tray to position the guides. 3 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Loading paper and specialty media 53 4 Load the paper stack with the printable side faceup. Notes: • • • • Load printable side facedown for duplex printing. Load pre-punched paper with the holes toward the front or the left side of the tray. Load letterhead with the header on the left side of the tray. Make sure that the paper is below the maximum fill line on the edge of the paper tray. Overfilling may cause paper jams. 5 Insert the tray.
Loading paper and specialty media 54 2 Adjust the guide to match the size of the paper you are loading. 3 Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper. • Load only one size and type of paper.
Loading paper and specialty media Without an optional finisher Two‑sided printing 55 With an optional finisher Two‑sided printing Note: For long-edge orientation, load letterhead faceup Note: For long-edge orientation, load letterhead faceup with the header on the right side of the feeder. with the header on the left side of the feeder. Loading prepunched paper One‑sided printing Two‑sided printing • Load envelopes with the flap side up.
Loading paper and specialty media 56 • Make sure that the paper is below the maximum fill line. Overfilling may cause paper jams. 5 From the control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the feeder. Linking and unlinking trays The printer links trays when the specified paper size and type are the same. When a linked tray becomes empty, paper feeds from the next linked tray. To prevent trays from linking, assign a unique custom paper type name.
Loading paper and specialty media Creating a custom name for a paper type 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Type a custom paper type name, and then apply the changes. 3 Touch Custom Types, and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
Paper and specialty media guide 58 Paper and specialty media guide Notes: • • • • Make sure that the paper size, type, and weight are set correctly on the computer or control panel. Flex, fan, and straighten specialty media before loading them. The printer may print at a reduced speed to prevent damage to the fuser. For more information on card stock and labels, see the Card Stock & Label Guide on the Lexmark support Web site at http://support.lexmark.com.
Paper and specialty media guide 59 – Have bent corners. – Have rough, cockle, or laid finishes. • Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex the stack of envelopes back and forth to loosen them, and then fan them. Straighten the edges on a level surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes.
Paper and specialty media guide 60 Tips on using transparencies • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the transparencies loaded in the tray. • • • • • Print a test page on the transparencies being considered for use before buying large quantities. Use transparencies designed specifically for laser printers. Avoid getting fingerprints on the transparencies to prevent print quality problems.
Paper and specialty media guide 61 Grain direction Grain refers to the alignment of the paper fibers in a sheet of paper. Grain is either grain long, running the length of the paper, or grain short, running the width of the paper. For 60–256 g/m2 (16–68‑lb) paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood.
Paper and specialty media guide • • • • 62 Thickness (impacts how much can be loaded into a tray) Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) Surface friction (determines how easily sheets can be separated) Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it moves through the printer) • Brightness and texture (look and feel) Recycled papers are better than ever; however, the amount of re
Paper and specialty media guide 63 For more information about Lexmark, visit www.lexmark.com. General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent.
Paper and specialty media guide 64 Paper size Dimensions Standard 500‑sheet tray (Tray 1) Standard 2 x 500‑ 2500‑sheet 3000‑sheet Multipurpose Two‑sided 500‑sheet sheet tray tray printing feeder3 tray (Tray tray 2) Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) X X Executive 184 x 267 mm (7.3 x 10.5 in.) X X JIS B4 257 x 364 mm (10.12 x 14.33 in.) X X SRA3 320 x 450 mm (12.6 x 17.7 in.) X X A3 297 x 420 mm (11.69 x 16.54 in.
Paper and specialty media guide Paper size Dimensions 65 Standard 500‑sheet tray (Tray 1) Standard 2 x 500‑ 2500‑sheet 3000‑sheet Multipurpose Two‑sided 500‑sheet sheet tray tray printing feeder3 tray (Tray tray 2) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) X X X X X X C5 Envelope 162 x 229 mm (6.4 x 9 in.) X X X X X X B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) X X X X X X Other Envelope X X X X X X 98 x 162 mm (3.9 x 6.3 in.) to 176 x 250 mm (6.9 x 9.8 in.
Paper and specialty media guide 66 Paper size Dimensions ADF Scanner glass A3 297 x 420 mm (11.69 x 16.54 in.) 12 x 18 305 x 457 mm (12 x 18 in.) 11 x 17 279.4 x 431.8 mm (11 x 17 in.) Oficio 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal 89 x 98.4 mm (3.50 x 3.87 in.) to 297 x 431.8 mm (11.69 x 17.00 in.) 7 3/4 Envelope 98 x 191 mm (3.9 x 7.5 in.) X X 9 Envelope 98 x 225 mm (3.9 x 8.9 in.
Paper and specialty media guide Paper type 67 Standard Standard 2 x 500500‑sheet 500‑sheet sheet tray tray (Tray 1) tray (Tray 2) 2500‑sheet 3000‑sheet tray tray Multipurpose feeder ADF Scanner Glossy1 Heavy Glossy1 Labels X X X X X Vinyl Labels X X X X X Envelope X X X X X Rough Envelope X X X X X X Bond1 Letterhead1 Preprinted1 Colored Paper1 Light Paper1 Heavy Paper1 Rough Cotton1 Custom Type1 1 Paper is supported for two‑sided printing.
Paper and specialty media guide 68 Supported paper sizes Paper size Staple finisher Staple, hole punch finisher bin 1 A6 3 3 A5 3 3 Staple, hole punch finisher bin 2 Booklet finisher X X X 2 JIS B5 X JIS B4 Executive X Letter A4 Legal 4 12 x 18 1 3 1 1 3 1 Oficio 1 3 3 X Folio 1 3 3 X Statement 1 3 3 X 3 1 11 x 17 SRA3 A3 Universal 5 1 Paper is supported only if the finisher stacks the paper but does not staple or punch holes in it.
Paper and specialty media guide Paper type 69 Staple finisher Staple, hole punch finisher Booklet finisher Card Stock 2 Transparency1 2 Recycled 2 5 Glossy 2 5 Heavy Glossy 2 4 X Labels 2 3 X X 3 X Bond 5 Envelope 2 3 X Rough Envelope 2 3 X Letterhead 5 Preprinted 5 Colored Paper 5 Light Paper 5 Heavy Paper 2 Rough Cotton 2 4 Custom Type 1 X X 5 Print on transparencies by batches of only up to 20 to prevent them from sticking together.
Printing 70 Printing Printing forms and a document Printing forms Use Forms and Favorites to quickly and easily access frequently used forms or other information that is regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Setting up Forms and Favorites” on page 22. 1 From the home screen, navigate to: Forms and Favorites > select the form from the list > enter the number of copies > adjust other settings 2 Apply the changes.
Printing 71 Adjusting toner darkness 1 From the home screen, navigate to: > Settings > Print Settings > Quality Menu 2 Adjust the toner darkness setting, and then save the changes. Printing from a flash drive or mobile device Printing from a flash drive Notes: • Before printing an encrypted PDF file, you are prompted to type the file password from the control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port.
Printing 72 2 From the control panel, touch the document you want to print. 3 Specify the number of copies to be printed, and then send the job for printing. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Printing 73 Note: Mobile printing applications may also be available from your mobile device manufacturer. Printing confidential and other held jobs Storing print jobs in the printer 1 From the printer control panel, navigate to: > Security > Confidential Print > select the print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted.
Printing 74 3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job. For Macintosh users 1 With a document open, select File > Print. 2 From the print options or Copies & Pages pop‑up menu, select Job Routing. 3 Select the print job type, and then assign a user name. 4 Send the print job to the printer. 5 From the printer home screen, open the Held Jobs folder and then release the job.
Printing 75 Printing a directory list A directory list shows the resources stored in a flash memory or in the printer hard disk. From the home screen, navigate to: > Reports > Print Directory Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs. Note: If you press on the keypad, then touch Resume to return to the home screen.
Copying 76 Copying Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Load the original document faceup. • Place the document facedown in the corner with the arrow.
Copying 77 Copying on transparencies or letterhead 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to, and then select the tray that contains the specialty media. If you are loading the specialty media into the multipurpose feeder, then navigate to: Multipurpose Feeder > 4 Touch > select the size of the specialty media > > Transparency or Letterhead > Copy It.
Copying 78 Customizing copy settings Copying to a different size 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Copy from > select the size of the original document > 3 Touch Copy to, and then select a new size for the copy. 4 Touch > Copy It. Making copies using paper from a selected tray 1 Load an original document into the ADF tray or on the scanner glass.
Copying 79 Copying on both sides of the paper (two‑sided) 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > Sides (Duplex) > select the preferred two‑sided method Note: For the preferred method, the first number represents sides of the original documents while the second number represents sides of the copy. For example, select “2 sided to 2 sided” if you have two-sided original documents and you want two‑sided copies. 3 Touch > Copy It.
Copying 80 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: Copy > enter the number of copies > Collate > select the preferred order of pages > > Copy It Placing separator sheets between copies 1 Load an original document into the ADF tray or on the scanner glass.
Copying 81 3 Load the next document into the ADF tray or on the scanner glass, and then touch Scan from automatic feeder or Scan from flatbed. Note: Change the scan job settings, if necessary. 4 If you have another document to scan, then repeat the previous step. Otherwise, touch Finish the job. Placing a header or footer on pages 1 Load an original document into the ADF tray or on the scanner glass.
Copying 82 Scale This option lets you scale the document from 25% to 400% of the original document size. You can also set automatic scaling. • When copying to a different paper size, such as from legal‑size to letter‑size paper, set the “Copy from” and “Copy to” paper sizes automatically to scale the scan image to fit the size of the paper onto which you are copying. • To decrease or increase the value by 1%, touch or on the printer control panel.
Copying 83 Using the advanced options • Advanced Duplex—This specifies the document orientation, one-sided or two-sided printing, and type of binding. • Advanced Imaging—This adjusts the Auto Center, Background Removal, Color Balance, Color Dropout, Contrast, Mirror Image, Negative Image, Scan Edge to Edge, Shadow Detail, and Sharpness settings before you copy the document. • Create Booklet—This creates a one‑sided or two‑sided booklet.
E-mailing 84 E-mailing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Load the original document faceup. • Place the document facedown in the corner with the arrow.
E-mailing 85 Creating an e-mail shortcut Notes: • Make sure that E-mail Shortcuts is set to Display. From the home screen, touch > Settings > General Settings > Home screen customization > E-mail Shortcuts > Display > Submit. • To delete an e-mail shortcut, touch > Manage Shortcuts > E‑mail Shortcuts > the shortcut to delete > Delete Entry > Delete now. Creating an e-mail shortcut using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
E-mailing 86 Sending an e‑mail using a shortcut number 1 Load an original document into the ADF tray or on the scanner glass. 2 Press #, and then enter the shortcut number using the keypad. 3 Touch Send It. Sending an e‑mail using the address book 1 Load an original document into the ADF tray or on the scanner glass. 2 From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > Search 3 Select the recipient’s name, and then touch Done.
E-mailing 87 Message This option lets you type a message that will be sent with your scanned attachment. File Name This option lets you customize the attachment file name. Original Size This option lets you set the paper size of the documents you are going to e‑mail. When Original Size is set to Mixed Sizes, you can scan an original document that contains mixed paper sizes (letter‑ and legal‑size pages). Resolution This option lets you adjust the output quality of your e-mail.
E-mailing 88 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. This also identifies what needs to be scanned for inclusion in the e-mail. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Faxing 89 Faxing Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Place the document facedown in the corner with the arrow. Setting up the printer to fax CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm.
Faxing 90 Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity, or individual sending the message) and fax number (telephone number of the sending fax machine, business, other entity, or individual). For more information, see “Regulatory notices for telecommunication terminal equipment” on page 342.
Faxing 91 Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off).
Faxing 92 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect one end of the telephone cable that came with the printer to the 2 Connect the other end of the telephone cable to an active analog wall jack. 3 Connect the answering machine to the port of the printer. port of the printer.
Faxing 93 Connected to different wall jacks To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog wall jack. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine.
Faxing 94 • If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
Faxing 95 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 96 A Digital Subscriber Line splits your regular telephone line into two channels: voice and Internet. Telephone and fax signals travel through the voice channel, and Internet signals pass through the other channel. This way, you can use the same line for analog voice calls (including faxes) and digital Internet access.
Faxing 97 To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port. 3 Connect the telephone to the port of the printer.
Faxing 98 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge additional cost for activation of the second phone port.
Faxing 99 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the telephone cable to an active analog telephone wall jack. 3 Connect your analog telephone to the port of the printer.
Faxing 100 If the wall jack or equipment in your facility is not compatible with this type of connection, then you need to use a telephone adapter. An adapter for your country or region may not come with your printer, and you may need to purchase it separately. There may be an adapter plug installed in the port of the printer. If you are using a telephone adapter or a facility port of the printer.
Faxing 101 Connecting the printer to a non‑RJ‑11 wall jack 1 Connect one end of the telephone cable that came with printer to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ‑11 connector, then connect it directly to the telephone adapter.
Faxing 102 Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 103 Connect the printer to any of the N ports. 1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown. Note: Do not remove the adapter plug from the telephone system.
Faxing 104 Connecting to a distinctive ring service A distinctive ring service may be available from your telephone company. This service lets you have multiple telephone numbers on one telephone line, with each telephone number having a different ring pattern. This may be useful for distinguishing between fax and voice calls.
Faxing 105 Notes: • View the IP address on the home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Security > Set Date and Time. 3 In the Manually Set Date & Time field, enter the current date and time. Note: The use of network time is recommended. 4 Click Submit.
Faxing 106 Sending a fax using the computer For Windows users 1 With a document open, click File > Print. 2 Select the printer, and then click Properties, Preferences, Options, or Setup. 3 Click Fax > Enable fax, and then enter the recipient fax number or numbers. 4 If necessary, configure other fax settings. 5 Apply the changes, and then send the fax job. Notes: • The fax option is available only with the PostScript driver or the Universal Fax Driver. For more information, go to http://support.lexmark.
Faxing 107 Creating shortcuts Notes: • Make sure that Fax Shortcuts is set to Display. From the home screen, touch > Settings > General Settings > Home screen customization > Fax Shortcuts > Display > Submit. • To delete a fax shortcut, touch > Manage Shortcuts > Fax Shortcuts > the shortcut to delete > Delete now. Creating a fax destination shortcut using the Embedded Web Server Assign a shortcut number to a single fax number or a group of fax numbers.
Faxing 108 Customizing fax settings Changing the fax resolution 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass. Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides.
Faxing 109 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Fax Settings > Analog Fax Setup > Block No Name Fax. Notes: • This option blocks all incoming faxes that have a private caller ID or have no fax name.
Faxing 110 c From the Time menu, select the time you want the held faxes released. d From the Day(s) menu, select the day you want the held faxes released. 5 Click Add. Forwarding a fax This option lets you print and forward received faxes to a fax number, e‑mail address, FTP site, or LDSS. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Faxing 111 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on one side or on both sides of the page (duplex). This also identifies what needs to be scanned for inclusion in the fax. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation.
Scanning 112 Scanning Using Scan to Network Scan to Network lets you scan your documents to network destinations specified by your system support person. After the destinations (shared network folders) have been established on the network, the setup process for the application involves installing and configuring the application on the appropriate printer using its Embedded Web Server. For more information, see “Setting up Scan to Network” on page 24.
Scanning 113 Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Navigate to: Settings > Other Settings area > Manage Shortcuts > FTP Shortcut Setup 3 Enter the appropriate information. Note: A password may be required. If you do not have an ID and password, then contact your system support person.
Scanning 114 Scanning to a computer or flash drive Automatic document feeder (ADF) Scanner glass • Use the ADF for multiple‑page or two-sided documents. • Load the original document faceup. • Use the scanner glass for single‑page documents, book pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings). • Place the document facedown in the corner with the arrow.
Scanning 115 Understanding the scan options FTP This option lets you enter the IP address for the FTP destination. Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. File Name This option lets you type a file name for the scan image. Save As Shortcut This option lets you save the current settings as a shortcut by assigning a shortcut name. Note: Selecting this option automatically assigns the next available shortcut number.
Scanning 116 Page Setup This option lets you change the following settings: • Sides (Duplex)—This specifies if the original document is printed on only one side or on both sides of the paper. • Orientation—This specifies the orientation of the original document, and then changes the Sides (Duplex) and Binding settings to match the orientation. • Binding—This specifies if the original document is bound on the long‑edge or short‑edge side.
Understanding the printer menus 117 Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default Source Paper Size/Type Menu Settings Page Device Statistics Active NIC Edit Security Setups Miscellaneous Security Settings Configure MP Stapler Test Standard USB Confidential Print Substitute Size Network Setup Page Erase Temporary Data Files Paper Texture Network [x] Setup Page Parallel [x] Serial [x] Paper Loading Shortcut List SMTP Setup Set Date and Tim
Understanding the printer menus 118 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding the printer menus 119 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the type of paper loaded in each tray. MP Feeder Size A4 A5 A6 JIS‑B5 JIS‑B4 Letter Legal 12 x 18 11 x 17 SRA3 A3 Executive Oficio (Mexico) Folio Statement Universal Specify the paper size loaded in the multipurpose feeder.
Understanding the printer menus 120 Use To MP Feeder Type Plain Paper Card Stock Transparency Recycled Glossy Heavy Glossy Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) JIS B4 A3 11 x 17 Folio Statement Universal SRA3 12 x 18 Specify the size of the paper being manually loaded.
Understanding the printer menus 121 Use To Manual Paper Type Plain Paper Card Stock Transparency Recycled Labels Bond Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type being manually loaded. Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded.
Understanding the printer menus 122 Substitute Size menu Use To Substitute Size Off Statement/A5 Letter/A4 11 x 17/A3 All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions are allowed. • Setting a size substitution lets the print job continue without Change Paper appearing.
Understanding the printer menus 123 Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture Smooth Normal Rough Specify the relative texture of the letterhead loaded. Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded.
Understanding the printer menus 124 Use To Recycled Loading Duplex Off Determine and set two-sided printing for all print jobs with Recycled as the paper type. Glossy Loading Duplex Off Determine and set two-sided printing for all print jobs with Glossy as the paper type. Heavy Glossy Loading Duplex Off Determine and set two-sided printing for all print jobs with Heavy Glossy as the paper type.
Understanding the printer menus 125 Custom Types menu Use To Custom Type [x] Paper Card Stock Transparency Rough/Cotton Labels Envelope Associate a paper or specialty media type with a factory default custom type name or a user‑defined custom name created from the Embedded Web Server or from MarkVisionTM Professional. Recycled Paper Card Stock Transparency Rough/Cotton Labels Envelope Specify a paper type when Recycled is selected in other menus. Notes: • Paper is the factory default setting.
Understanding the printer menus 126 Use To Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3.54–48 inches 89.9–1219 mm Set the portrait width. Notes: • Inches is the U.S. factory default setting. • Millimeters is the international factory default setting. Notes: • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 12 inches is the U.S.
Understanding the printer menus 127 Use To Configure Bins Mailbox Link Link Optional Type Assignment Specify configuration options for bins. Notes: • Mailbox is the factory default setting. This treats each bin as a separate mailbox. • Link configures all available bins as one large bin. • Link Optional links together all available bins except the standard bin and only appears when at least two optional bins are installed. • Type Assignment assigns each paper type to a bin or linked bin set.
Understanding the printer menus 128 Reports menu Reports menu Use To Menu Settings Page Print a report containing information about the paper loaded in trays, installed memory, total page count, alarm settings, timeouts, control panel language, TCP/IP address, status of supplies, status of the network connection, and other information. Device Statistics Print a report containing printer statistics such as supply information and number of printed pages.
Understanding the printer menus 129 Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the flash memory or hard disk is working and installed correctly. Asset Report Print a report containing asset information including the printer serial number and model name.
Understanding the printer menus 130 Use To NPA Mode Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. • The printer automatically restarts when the setting is changed from the control panel. Network Buffer Auto 3KB to [maximum size allowed] Set the size of the network input buffer. Notes: • Auto is the factory default setting.
Understanding the printer menus Use 131 To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address. Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card Use To View Card Status Connected Disconnected View the connection status of the wireless network adapter.
Understanding the printer menus 132 Use To Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment. Enable RARP On Off Specify the RARP address assignment setting. Enable BOOTP On Off Specify the BOOTP address assignment setting. Enable AutoIP Yes No Specify the Zero Configuration Networking setting. Enable FTP/TFTP Yes No Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol.
Understanding the printer menus 133 Use To Enable IPv6 On Off Enable IPv6 in the printer. Auto Configuration On Off Specify whether or not the network adapter accepts the automatic IPv6 address configuration entries provided by a router. Set Hostname Set the host name. View Address Note: These settings can be changed only from the Embedded Web Server. View Router Address Enable DHCPv6 On Off Note: On is the factory default setting. Note: On is the factory default setting.
Understanding the printer menus 134 Use To Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mode View the encryption method for the wireless network.
Understanding the printer menus 135 Use To NPA Mode On Off Auto Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Notes: • Auto is the factory default setting. Auto sets the printer to examine data, determine the format, and then process it appropriately. • The printer automatically restarts when changing the setting from the printer control panel. The menu selection is then updated.
Understanding the printer menus 136 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. Parallel [x] menu Note: This menu appears only when an optional parallel card is installed.
Understanding the printer menus 137 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding the printer menus 138 Use To ENA Gateway yyy.yyy.yyy.yyy Set the gateway information for an external print server. Note: This menu item is available only if the printer is attached to an external print server through the USB port. Serial [x] menu Note: This menu appears only when an optional serial card is installed.
Understanding the printer menus 139 Use To Serial Buffer Disabled Auto 3K to [maximum size allowed] Set the size of the serial input buffer. Notes: • Auto is the factory default setting. • Disabled turns off job buffering. Any jobs already buffered on the disk are printed before normal processing is resumed. • The serial buffer size setting can be changed in 1‑KB increments.
Understanding the printer menus 140 Use To Baud 1200 2400 4800 9600 19200 38400 57600 115200 138200 172800 230400 345600 Specify the rate at which data can be received through the serial port. Data Bits 7 8 Specify the number of data bits sent in each transmission frame. Parity Even Odd None Ignore Set the parity for serial input and output data frames. Honor DSR On Off Determine whether the printer uses the DSR Signal. Notes: • 9600 is the factory default setting.
Understanding the printer menus 141 Use To Use SSL Disabled Negotiate Required Set the printer to use SSL for increased security when connecting to the SMTP server. Notes: • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used. SMTP Server Authentication No authentication required Login/Plain CRAM‑MD5 Digest‑MD5 NTLM Kerberos 5 Specify the type of user authentication required for scan‑to e‑mail privileges.
Understanding the printer menus 142 Use To Edit Building Blocks Internal Accounts NTLM Simple Kerberos Setup Kerberos Setup Active Directory LDAP LDAP+GSSAPI Password PIN Edit settings for Internal Accounts, NTLM, Simple Kerberos Setup, Kerberos Setup, Active Directory, LDAP, Password, and PIN. Edit Security Templates [list of available templates] Add or edit a security template.
Understanding the printer menus 143 Use To Security Reset Jumper No Effect Access controls=“No Security” Reset factory security defaults Adjust the security settings. Notes: • No Effect means the reset has no effect on the printer security configuration. • Access controls=’No Security’ retains all the security information that the user has defined. No Security is the factory default setting.
Understanding the printer menus 144 Use To Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs. Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding the printer menus 145 Security Audit Log menu Use To Export Log Enable an authorized user to export the security log. Notes: • To export the log from the printer control panel, attach a flash drive to the printer. • To export the log from the Embedded Web Server, download the log to a computer. Delete Log Yes No Specify whether audit logs are deleted.
Understanding the printer menus Use 146 To Configure Log (continued) Specify how audit logs are configured. Admin’s e-mail address Notes: [256 character string] • “Admin’s e‑mail address” determines if administrators are automatically Digitally sign exports notified of certain log events. This setting can have one or more e‑mail Off addresses (separated by commas). On • “Digitally sign exports” determines if the printer automatically signs each Severity of events to log exported security log.
Understanding the printer menus 147 Use To Automatically Observe DST On Off Set the scanner to use the applicable daylight saving time (DST) start and end times associated with the scanner Time Zone setting. Custom Time Zone Setup DST Start Week DST Start Day DST Start Month DST Start Time DST End Week DST End Day DST End Month DST End Time DST Offset Enable the user to set up the time zone. Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network.
Understanding the printer menus 148 Settings menu General Settings menu Use To Display Language English Francais Deutsch Italiano Espanol Dansk Norsk Nederlands Svenska Portuguese Suomi Russian Polski Greek Magyar Turkce Cesky Simplified Chinese Traditional Chinese Korean Japanese Set the language of the text appearing on the printer display. Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media.
Understanding the printer menus 149 Use To Quiet Mode Off On Reduce the amount of noise produced by the printer. Notes: • Off is the factory default setting. This supports the performance specifications for your printer. • On configures the printer to produce as little noise as possible. This is best suited for printing text and line art. • For optimal printing of color‑rich documents, set Quiet Mode to Off.
Understanding the printer menus 150 Use To Paper Sizes US Metric Specify the default paper measurement. Notes: • US is the factory default setting. • The initial setting is determined by your country or region selection in the initial setup wizard. • Changing this setting also changes the default setting for each input source in the Paper Size/Type menu. Scan to PC Port Range [port range] Specify a valid port range for printers behind a port blocking firewall.
Understanding the printer menus 151 Use To Displayed Information (continued) Black Toner Customize the displayed information for Black Toner. Select from the following options: When to display Do not display Display Message to Display Default Alternate Default [text entry] Alternate [text entry] Notes: • Do not display is the factory default setting for When to display. • Default is the factory default setting for Message to Display.
Understanding the printer menus 152 Use To Home screen customization Change Language Copy Copy Shortcuts Fax Fax Shortcuts E‑mail E‑mail Shortcuts FTP FTP Shortcuts Search Held Jobs Held Jobs USB Drive Profiles and Apps Bookmarks Jobs by user Forms and Favorites Card Copy Scan to Network MyShortcut Multi Send Change the icons that appear on the home screen. Date Format MM‑DD‑YYYY DD‑MM‑YYYY YYYY‑MM‑DD Format the printer date. Time Format 12 hour A.M./P.M. 24 hour clock Format the printer time.
Understanding the printer menus 153 Use To Audio Feedback Button Feedback On Off Set the audio volume for the buttons. Volume 1–10 Notes: • On is the factory default setting for Button Feedback. • 5 is the factory default setting for Volume. Show Bookmarks Yes No Specify whether bookmarks are displayed from the Held Jobs area. Allow Background Removal On Off Specify whether image background removal is allowed in copy, fax, e‑mail, FTP, or scan‑to‑USB jobs.
Understanding the printer menus 154 Use To Timeouts Standby Mode Disabled 1–240 Specify the number of minutes of inactivity before the printer enters a lower power state. Timeouts Sleep Mode Disabled 1–120 Set the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state. Note: 15 is the factory default setting. Notes: • 20 is the factory default setting. • Disabled appears only when Energy Conserve is set to Off.
Understanding the printer menus 155 Use To Timeouts Print Timeout Disabled 1–255 Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the rest of the print job. Notes: • 90 is the factory default setting. • When the timer expires, any partially printed page still in the printer is printed, and then the printer checks to see if any new print jobs are waiting. • Print Timeout is available only when using PCL emulation.
Understanding the printer menus 156 Use To Print Recovery Jam Recovery On Off Auto Specify whether the printer reprints jammed pages. Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. • On sets the printer to always reprint jammed pages. • Off sets the printer to never reprint jammed pages. Print Recovery Jam Assist On Off Set the printer to automatically check for jammed paper.
Understanding the printer menus 157 Use To Factory Defaults Do Not Restore Restore Now Restore the printer settings to the factory default settings. Notes: • Do Not Restore is the factory default setting. This keeps the user‑defined settings. • Restore Now returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected.
Understanding the printer menus 158 Use To Paper Saver Off 2‑up Portrait 2‑up Landscape 4‑up Portrait 4‑up Landscape Copy two or four sheets of a document on one page. Print Page Borders On Off Specify whether a border is printed. Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Keep the pages of a print job stacked in sequence when printing multiple copies. Punch Off 2 holes 3 holes 4 holes Specify the type of hole punch finishing to be used in a print or copy job.
Understanding the printer menus 159 Use To Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. ID Card Specify the paper size of the original document. Copy To Source Tray [x] Auto Size Match Multipurpose Feeder Specify the paper source for copy jobs. Transparency Separators On Off Place a sheet of paper between transparencies.
Understanding the printer menus 160 Use To Output Bin Standard Bin Bin [x] Specify the bin to be used for the copy job. Number of Copies 1–9999 Specify the number of copies for the copy job. Header/Footer [Location] Off Date/Time Page number Custom text Print on All pages First page only All but first page Custom text Specify header and footer information and its location on the page. Overlay Confidential Copy Draft Urgent Custom Off Specify the overlay text printed on each page of the copy job.
Understanding the printer menus 161 Use To Auto Center Off On Automatically center the content on the page. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast used for the copy job. Mirror Image Off On Create a mirror image of the original document.
Understanding the printer menus 162 Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. General Fax Settings Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax ID Fax Name Fax Number Specify how the fax is identified. Enable Manual Fax On Off Set the printer to fax manually, which requires a line splitter and a telephone handset.
Understanding the printer menus 163 Use To Fax Cover Page Fax Cover Page Off by default On by default Never use Always use Include to Field On Off Include from Field On Off From Include Message Field On Off Message Include Logo On Off Include Footer [x] On Off Footer [x] Configure the fax cover page. Notes: • Off by default is the factory default setting for Fax Cover Page. • Off is the factory default setting for all other menu items.
Understanding the printer menus 164 Use To Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long edge Short edge Specify how text and graphics are oriented on a page. Note: Mixed Sizes is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 165 Use To Darkness 1–9 Lighten or darken the output. Dial Prefix Enter a dialing prefix, such as 99. A numeric entry field is provided. Dialing Prefix Rules Prefix Rule [x] Establish a dialing prefix rule. Automatic Redial 0–9 Specify the number of times the printer tries to send the fax to a specified number. Redial frequency 1–200 Specify the number of minutes between redials.
Understanding the printer menus 166 Use To Scan Preview On Off Specify whether a preview appears on the display for scan jobs. Notes: • Off is the factory default setting. • This menu item appears only when a formatted, working printer hard disk is installed. Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image.
Understanding the printer menus 167 Use To Temperature ‑4 to 4 Specify warm or cool outputs. Cool values generate a bluer output than the default while warm values generate a redder output than the default. Note: 0 is the factory default setting. Enable Color Fax Scans Off by default On by default Never use Always use Enable color faxing. Note: Off by default is the factory default setting. Auto Convert Color Faxes to Mono Convert all outgoing faxes to black and white.
Understanding the printer menus 168 Use To Separator Sheets Off Before Job After Job Enable the printer to include separator sheets for incoming fax jobs. Separator Sheet Source Tray [x] Multipurpose Feeder Specify the paper source for the separator sheet. Output Bin Standard Bin Bin [x] Specify a bin for received faxes. Fax Footer On Off Print the transmission information at the bottom of each page from a received fax.
Understanding the printer menus 169 Use To Punch Off On Specify whether prints are punched. Staple Off 1 staple 2 staples 4 staples Specify whether prints are stapled. Enable Color Fax Receive On Off Enable the printer to receive fax in color and print it in grayscale. Notes: • Off is the factory default setting. • This menu item appears only when a staple, hole punch finisher is installed. Notes: • Off is the factory default setting.
Understanding the printer menus 170 Use To Log Output Bin Standard Bin Bin [x] Specify the bin for the printed fax logs. Note: Standard Bin is the factory default setting. Speaker Settings Use To Speaker Mode Always Off On until Connected Always On Specify the mode of the speaker. Speaker Volume High Low Control the volume setting. Ringer Volume Off On Control the fax speaker ringer volume. Note: On until Connected is the factory default setting.
Understanding the printer menus 171 Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the scanned file. PDF Version 1.2–1.7 A–1a Set the version of the PDF file that is scanned for e‑mailing. Note: PDF (.pdf) is the factory default setting. Note: 1.5 is the factory default setting. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 172 Use To Original Size Letter Legal Executive Tabloid Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the document being scanned. Sides (Duplex) Off Long edge Short edge Specify how text and graphics are oriented on the page. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 173 Use To E‑mail images sent as Attachment Web Link Specify how the images are sent. Use Multi‑Page Tiff On Off Choose between single-page TIFF files and multiple‑page TIFF files. For a multiplepage scan‑to‑e-mail job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Note: Attachment is the factory default setting. Notes: • On is the factory default setting.
Understanding the printer menus 174 Use To Background Removal ‑4 to 4 Adjust the amount of background visible on a scanned image. Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold.
Understanding the printer menus 175 FTP Settings menu Use To Format PDF (.pdf) Secure PDF (.pdf) TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file for FTP sending. PDF Version 1.2–1.7 A–1a Set the version level of the PDF file for FTP sending. Content Type Text Graphics Text/Photo Photo Specify the content of the original document. Content Source Black/White Laser Color Laser Inkjet Photo/Film Magazine Newspaper Press Other Specify how the original document was produced.
Understanding the printer menus 176 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 177 Use To Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan‑to‑FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page of the job. Notes: • On is the factory default setting. • This menu setting applies to all scan functions.
Understanding the printer menus 178 Use To Color Balance Cyan - Red Magenta - Green Yellow - Blue Enable an equal balance of colors in the scanned image. Color Dropout Color Dropout None Red Green Blue Default Red Threshold 0–255 Default Green Threshold 0–255 Default Blue Threshold 0–255 Specify which color to drop during scanning and to adjust the dropout setting for each color threshold. Contrast 0–5 Best for content Specify the contrast of the output.
Understanding the printer menus 179 Flash Drive menu Scan Settings Use To Format PDF (.pdf) Secure PDF TIFF (.tif) JPEG (.jpg) XPS (.xps) Specify the format of the file to be sent through FTP. PDF Version 1.2–1.7 A–1a Set the version of the PDF file to be sent through FTP. Content Type Text Graphics Text/Photo Photo Specify the content of the original document.
Understanding the printer menus 180 Use To Original Size Letter Legal Executive Folio Statement Oficio (Mexico) Universal Auto Size Sense Mixed Sizes A3 A4 A5 A6 JIS B4 JIS B5 Custom Scan Size [x] Book Original Business Card 3 x 5 in. 4 x 6 in. Specify the size of the original document. Sides (Duplex) Off Long edge Short edge Specify the page orientation of text and graphics. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting.
Understanding the printer menus 181 Use To Use Multi‑Page TIFF On Off Provide a choice between single-page TIFF files and multiple‑page TIFF files. For a multiple-page scan to FTP job, either one TIFF file is created containing all the pages, or multiple TIFF files are created with one file for each page. Notes: • On is the factory default setting. • This menu applies to all scan functions.
Understanding the printer menus 182 Use To Contrast 0–5 Best for content Specify the contrast of the scanned image. Mirror Image Off On Create a mirror image of the original document. Negative Image Off On Create a negative image of the original document. Shadow Detail ‑4 to 4 Adjust the amount of shadow detail visible on a scanned image. Scan edge to edge Off On Specify whether the original document is scanned edge-to-edge. Sharpness 1–5 Adjust the amount of sharpness on a scanned image.
Understanding the printer menus Hole Punch Off On Specify whether prints have punched holes. Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be made on the prints. 183 Notes: • Off is the factory default setting. • This menu item appears only when a supported staple, hole punch finisher is installed. Notes: • 3 holes is the U.S. factory default setting. 4 holes is the international factory default setting.
Understanding the printer menus Separator Sheets Off Between Copies Between Jobs Between Pages 184 Specify whether blank separator sheets are inserted. Notes: • Off is the factory default setting. • Between Copies inserts a blank sheet between each copy of a print job if Collate is set to (1,2,3) (1,2,3). If Collate is set to (1,1,1) (2,2,2), then a blank page is inserted between each set of printed pages, such as after all page 1's and after all page 2's.
Understanding the printer menus 185 Use To Print Area Normal Whole Page Set the logical and physical printable area. Notes: • Normal is the factory default setting. When attempting to print data in the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. • Whole Page allows the image to be moved into the non‑printable area defined by the Normal setting, but the printer clips the image at the Normal setting boundary.
Understanding the printer menus 186 Finishing menu Use To Sides (Duplex) 1 sided 2 sided Specify whether two‑sided printing is set as the default for all print jobs. Duplex Binding Long Edge Short Edge Define the way two‑sided pages are bound and printed. Notes: • 1 sided is the factory default setting. • You can set two‑sided printing from the printer software. Notes: • Long Edge is the factory default setting.
Understanding the printer menus 187 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Print multiple‑page images on one side of a paper. Notes: • Off is the factory default setting. • The number selected is the number of page images that are printed per side. Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver.
Understanding the printer menus 188 Use To Hole Punch Mode 2 holes 3 holes 4 holes Specify the number of holes to be created on printed outputs for the purpose of collecting the sheets in a binder or folder. Notes: • 3 holes is the U.S. factory default setting. 4 holes is the international factory default setting. • This menu appears only when a supported staple, hole punch finisher is installed. Offset Pages None Between Copies Between Jobs Offset pages at certain instances.
Understanding the printer menus 189 Use To Enhance Fine Lines On Off Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup. For Macintosh users, choose File > Print, and then adjust the settings from the Print dialog and context menus.
Understanding the printer menus 190 Use To Log Action at Near Full None E‑mail Current Log E‑mail & Delete Current Log E‑mail & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All Logs Delete All But Current Determine and set how the printer responds when the hard disk is nearly full.
Understanding the printer menus 191 Use To Format Flash Yes No Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Yes deletes all data stored in flash memory. • No cancels the format request. • Flash memory refers to the memory added by installing a flash memory card in the printer. • The flash memory option card must not be read/write‑ or write‑protected.
Understanding the printer menus 192 Use To Annotations Do Not Print Print Print annotations in a PDF. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order. Note: Off is the factory default setting. Note: Off is the factory default setting.
Understanding the printer menus 193 Use To Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Notes: • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specific programs such as math symbols for scientific text. Only the supported symbol sets are shown.
Understanding the printer menus 194 Use To PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. PCL Emulation Settings Auto LF after CR On Off Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
Understanding the printer menus 195 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTJA NewSansMTCS N
Understanding the printer menus 196 Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1‑mm increments. Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Invert On Off Invert bitonal monochrome images.
Understanding the printer menus 197 Menu item Description Print Defects Guide Provides a template for determining the cause of repeating print quality defects, and lists settings that can be used to adjust print quality Information Guide Provides help in locating additional information Supplies Guide Provides information about ordering supplies
Saving money and the environment 198 Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impact on the environment. We design with the environment in mind, engineer our packaging to reduce materials, and provide collection and recycling programs. For more information, see: • The Notices chapter • The Environmental Sustainability section of the Lexmark Web site at www.lexmark.
Saving money and the environment 199 Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 242. Saving energy Using Hibernate mode Hibernate is an ultra‑low‑power operating mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job.
Saving money and the environment 200 Adjusting Sleep mode 1 From the home screen, navigate to: > Settings > General Settings > Timeouts > Sleep Mode 2 In the Sleep Mode field, select the number of minutes the printer is idle before it enters Sleep mode. 3 Apply the changes. Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings.
Saving money and the environment 201 Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark cartons are 100% recyclable where corrugated recycling facilities exist.
Securing the printer 202 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a security lock to the printer in the location shown. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 203 In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Securing the printer 204 Configuring printer hard disk encryption Enable hard disk encryption to prevent loss of sensitive data in the event the printer or its hard disk is stolen. Note: Some printer models may not have a hard disk installed. 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons only when the screen with the progress bar appears. 3 Touch Disk Encryption > Enable.
Maintaining the printer 205 Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 2 Wipe the areas shown with a soft or lint‑free cloth. 1 White underside of the scanner cover 2 Scanner glass 3 ADF glass 4 White underside of the ADF cover 3 Close the scanner cover. Cleaning the charger and the printhead lens 1 Open the bottom front door.
Maintaining the printer 2 Remove the waste toner bottle. 3 Locate the white tab. 4 Gently pull the tab until it stops, and then slowly slide it back into place. Repeat three times.
Maintaining the printer 5 Remove the printhead wiper. 6 Insert the wiper into the hole until it stops, and then slide it out. Repeat three times. 7 Put the wiper back to its holder. 8 Reinstall the waste toner bottle. 9 Close the bottom front door.
Maintaining the printer Emptying the hole punch box 1 Open door H. 2 Remove and empty the hole punch box.
Maintaining the printer 210 3 Reinstall the hole punch box. 4 Close door H. Checking the status of parts and supplies A message appears on the display when a replacement supply item is needed or when maintenance is required. Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies.
Maintaining the printer 211 The accuracy of the estimated number of remaining pages may decrease when the actual printing consumption is different from the historical printing consumption. Consider the variable level of accuracy before purchasing or replacing supplies based on the estimate. Until an adequate print history is obtained on the printer, initial estimates assume future supplies consumption based on the International Organization for Standardization* test methods and page content.
Maintaining the printer 212 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering a 300K maintenance kit Note: To replace the parts included in the maintenance kit, see the instruction sheet that came with each part. Item Part number Maintenance kit 40X9669 Storing parts and supplies Storing supplies Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
Maintaining the printer Replacing supplies Replacing a photoconductor unit 1 Open the bottom front door. 2 Remove the waste toner bottle.
Maintaining the printer 214 3 Unlock the photoconductor unit. 4 Remove the photoconductor unit. 5 Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs. 6 Install the photoconductor unit.
Maintaining the printer 7 Lock the photoconductor unit. 8 Reinstall the waste toner bottle. 9 Close the bottom front door. Replacing the staple cartridge Replacing the staple cartridge in the staple finisher Note: The staple finisher is supported only in select printer models. 1 Press the latch on the staple finisher, and then slide the finisher to the left.
Maintaining the printer 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder.
Maintaining the printer 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Slide the finisher back into place.
Maintaining the printer Replacing the staple cartridge in the booklet finisher 1 Open door H, and then pull out the booklet maker. 2 Remove the staple cartridge holder.
Maintaining the printer 3 Remove the empty staple cartridge from the cartridge holder. 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the booklet maker until the holder clicks into place. 6 Push the booklet maker back into place, and then close the door.
Maintaining the printer Replacing the staple cartridge in the staple, hole punch finisher 1 Open door H. 2 Remove the staple cartridge holder. 3 Remove the empty staple cartridge from the cartridge holder.
Maintaining the printer 4 Insert the new cartridge into the cartridge holder. 5 Push the cartridge holder into the finisher until the holder clicks into place. 6 Close door H. Replacing the toner cartridge 1 Open the top front door. 2 Rotate the toner cartridge counterclockwise, and then pull it out.
Maintaining the printer 222 3 Unpack the new toner cartridge, remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer. 5 Rotate the cartridge clockwise to lock it into place.
Maintaining the printer 223 6 Close the top front door. 7 Clean the charger and the printhead lens. For more information, see “Cleaning the charger and the printhead lens” on page 206. Replacing the waste toner bottle 1 Open the bottom front door.
Maintaining the printer 224 2 Remove the waste toner bottle. 3 Clean the charger and the printhead lens. For more information, see steps 3–7 of “Cleaning the charger and the printhead lens” on page 206. 4 Unpack the new waste toner bottle. 5 Insert the new waste toner bottle into the printer until it clicks into place. 6 Close the bottom front door.
Maintaining the printer Replacing the 300K maintenance kit Replacing the exhaust and ozone filters 1 Exhaust filter 2 Ozone filter Replacing the exhaust filter 1 Pull out the exhaust filter. 2 Unpack the new exhaust filter.
Maintaining the printer 3 Insert the new filter. Replacing the ozone filter 1 Pull out the ozone filter. 2 Unpack the new ozone filter. 3 Insert the new filter.
Maintaining the printer Replacing the pick, feed, and separator rollers 1 Pick roller 2 Feed roller 3 Separator roller Note: You can use the rollers stored in the compartment inside the standard trays. For more information, see “Storing the rollers” on page 212. 1 Turn off the printer.
Maintaining the printer 2 Remove all trays. • Standard tray • Optional 2 x 500‑ or 2500‑sheet tray Note: To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray. 3 Open door C. Make sure that it does not hit any cable attached to the printer. Note: If the 3000‑sheet tray is installed, slide the tray to open the door.
Maintaining the printer 4 Open door D. Notes: • You can only open door D if the optional 2 x 500‑ or 2500‑sheet tray is installed. • If the 3000‑sheet tray is installed, slide the tray to open the door. 5 Locate the rollers.
Maintaining the printer 6 Remove the rollers. 7 Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their right places. 8 Close doors C and D. 9 Insert the trays. Replacing the transfer module Note: Use the screwdriver located inside the bottom front door of the printer.
Maintaining the printer 1 Turn off the printer. 2 Open door C. Make sure that it does not hit any cable attached to the printer. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Note: If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 3 Remove the door stopper.
Maintaining the printer 4 Loosen the screws of the transfer module lock. 5 Remove the paper guide. 6 Lift the transfer module using the handles, and then pull it out completely. 7 Unpack the new transfer module. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
Maintaining the printer Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs. 8 Insert the new transfer module until it clicks into place. 9 Place the paper guide back into place. 10 Tighten the screws of the transfer module lock. 11 Reinstall the door stopper. 12 Close door C. Replacing the transfer roller 1 Open door C. Make sure that it does not hit any cable attached to the printer.
Maintaining the printer 234 2 Pull out the transfer roller. 3 Unpack the new transfer roller. 4 Insert the new transfer roller until it clicks into place. 5 Close door C. Resetting the maintenance counter 1 Turn off the printer. 2 From the control panel, hold down 2 and 6 while turning the printer on. Release the buttons when the screen with the progress bar appears.
Maintaining the printer Replacing the ADF scan pad 1 Open the scanner cover. 2 Remove the ADF scan pad. 3 Unpack the new ADF scan pad, and then remove the packing materials.
Maintaining the printer 4 Lay the ADF scan pad flat on the scanner glass with the white area facedown. 5 Close the scanner cover to stick the ADF scan pad to the cover, and then open the cover. 6 Push the corners of the ADF scan pad to secure it into place. 7 Close the scanner cover.
Maintaining the printer 237 Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • • • • • • • Turn off the printer, and then unplug the power cord from the electrical outlet. Disconnect all cords and cables from the printer.
Maintaining the printer • If necessary, use a cart with a surface large enough to support the full dimensions of the printer. • Keep the printer in an upright position. • Avoid jarring movements. Shipping the printer When shipping the printer, use the original packaging.
Managing the printer 239 Managing the printer Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears in the top left corner of the screen.
Managing the printer 240 Copying printer settings to other printers Note: This feature is available only in network printers. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Managing the printer 241 Notification Description Non Continuable Stop1,2 The printer stops processing jobs when the supply condition is reached. The supply must be replaced to continue printing. 1 The printer generates an e-mail about the status of the supply when supply notification is enabled. 2 The printer stops when some supplies become empty to prevent damage. 4 Click Submit.
Clearing jams 242 Clearing jams Carefully select paper and specialty media, and then load them properly to avoid most jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 243 • Flex, fan, and straighten paper before loading it. • • • • Do not use paper that has been cut or trimmed by hand. Do not mix paper sizes, weights, or types in the same tray. Make sure the paper size and type are set correctly on the computer or printer control panel. Store paper according to manufacturer recommendations. Understanding jam messages and locations When a jam occurs, a message indicating the jam location and information to clear the jam appears on the printer display.
Clearing jams 244 Area name 6 Door H 7 Finisher bins 8 Door J 9 Area G Area name Control panel message What to do ADF [x]-page jam, press latch at area E to open Open the ADF top door, and then remove ADF's top cover. [28y.xx] the jammed paper. Multipurpose feeder [x]‑page jam, clear jammed paper from the Remove the jammed paper from the multipurpose feeder. [200.xx] feeder. Door C, trays [x]‑page jam, open door C and clear all jammed paper. [2yy.
Clearing jams 245 [x]‑page jam, clear jammed paper from multipurpose feeder. [200.xx] 1 Remove all paper from the multipurpose feeder. 2 Remove the jammed paper. 3 Open door C to remove any paper fragments. Note: Make sure that door C does not hit any cable attached to the printer. 4 Close door C. 5 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 6 Reload the paper.
Clearing jams • Fuser area • Below the fuser area • Duplex area • Above the duplex area 246
Clearing jams 3 Open the standard trays, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 Close the trays and door C. [x]‑page jam, slide the 3000‑sheet tray and open door C. [2yy.xx] 1 Slide the 3000‑sheet tray.
Clearing jams 2 Open door C. Make sure that it does not hit any cable attached to the printer. 3 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 249 • Duplex area • Above the duplex area 4 Open the standard trays, and then locate the jammed paper. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 6 Close the trays and door C. 7 Slide the 3000‑sheet tray back into place. [x]‑page jam, open door D and clear all jammed paper. [24y.xx] 1 Open door D, and then remove the jammed paper.
Clearing jams Note: Make sure that all paper fragments are removed. 2 Open the optional tray, and then locate the jammed paper. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the tray and door D.
Clearing jams [x]‑page jam, slide the 3000‑sheet tray and open door D. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Open door D, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Open the optional tray, and then locate the jammed paper. 4 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 5 Close the tray and door D. 6 Slide the 3000‑sheet tray back into place. [x]‑page jam, slide the 3000‑sheet tray and open door F. [24y.xx] 1 Slide the 3000‑sheet tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 4 Close door F. 5 Open door C. Make sure that it does not hit any cable attached to the printer.
Clearing jams Note: Make sure that all paper fragments are removed. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams 255 • Above the duplex area 7 Close door C, and then slide the 3000‑sheet tray back into place. [x]‑page jam, open doors G, H, and J and clear jammed paper. Leave paper in bin. [4yy.xx] 1 Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 Open door J, and then lift handle J1 to its upright position.
Clearing jams 3 Open door H. 4 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper.
Clearing jams • Areas H1 and H2 • Areas H3 and H4 • Area H6 5 Close Door H. 6 Open door C, and then remove the jammed paper. Note: Make sure that door C does not hit any cable attached to the printer.
Clearing jams Notes: • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 7 Close door C. [x]‑page jam, press latch to access area G. Leave paper in bin. [40y.xx] 1 Remove all paper from the staple finisher bin.
Clearing jams 259 2 Press the latch and slide the staple finisher to the left, and then remove the jammed paper. Notes: • Make sure that all paper fragments are removed. • If necessary, turn spinner wheel G1 downward to feed jammed paper into the finisher bin, and then remove the paper.
Clearing jams 3 Slide the finisher back into place. 4 Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that door C does not hit any cable attached to the printer. • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door. 5 Close door C.
Clearing jams [x]‑page jam, press latch to access area G and clear jammed staples. Leave paper in bin. [402.93] 1 Remove all paper from the staple finisher bin. 2 Press the latch on the staple finisher, and then slide the finisher to the left. 3 Remove the staple cartridge holder.
Clearing jams 262 4 Use the metal tab to lift the staple guard, and then remove any loose staples. 5 Press the staple guard down until it clicks into place. 6 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket.
Clearing jams 7 Push the cartridge holder into the finisher until the holder clicks into place. 8 Slide the finisher back into place.
Clearing jams 264 [x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.xx] If the jammed paper is located under door G, then open the door and remove the paper. 1 Open door J, and then lift handle J1. 2 Open door H.
Clearing jams 3 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed. • Door J Note: If there is a jammed paper between the finisher bins, then remove the paper.
Clearing jams • Areas H3 and H4 • Area H6 4 Using handle H5, pull out the booklet maker. 5 Remove the jammed paper from any of the following locations: Note: Make sure that all paper fragments are removed.
Clearing jams • Area H8 • Area H9 267
Clearing jams • Area H10 6 Push the booklet maker back into place. 7 Close door H. 8 Open door C, and then remove the jammed paper. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that door C does not hit any cable attached to the printer. • Make sure that all paper fragments are removed. • If the 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Clearing jams [x]‑page jam, press latch at area E to open ADF’s top cover. [28y.xx] 1 Remove all original documents from the ADF tray. 2 Open the top ADF top cover. 3 Remove jammed paper. Note: Make sure that all paper fragments are removed. 4 Close the cover. 5 Open the scanner cover, and then open the bottom ADF door. 6 Remove jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 7 Close the door. 8 Close the scanner cover.
Troubleshooting 271 Troubleshooting Understanding the printer messages Cartridge low [88.xy] You may need to order a replacement toner cartridge. If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge nearly low [88.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing. Cartridge very low [88.xy] You may need to replace the toner cartridge very soon.
Troubleshooting 272 • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Change [paper source] to [paper type] [paper size] load [orientation] Try one or more of the following: • Load the correct size and type of paper in the tray or feeder, specify the paper size and type in the Paper menu on the control panel, and then touch Finished changing paper. • Touch Use current [paper source] to use the available paper size and type in the tray.
Troubleshooting Disk full [62] Try one or more of the following: • • • • From the control panel, touch Continue to clear the message and continue printing. Touch Reset active bin to reset the active bin for a linked set of bins. Delete fonts, macros, and other data stored in the printer hard disk. Install a hard disk with larger capacity. Disk full, scan job canceled Try one or more of the following: • Touch Continue to clear the message and continue scanning.
Troubleshooting 274 Fax memory full From the printer control panel, touch Continue to clear the message. Fax partition inoperative. Contact system administrator. Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Turn off the printer, and then turn it back on. If the message appears again, then contact your system support person. Fax server 'To Format' not set up. Contact system administrator.
Troubleshooting 275 Insert hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert Tray [x] Try one or more of the following: • Insert the specified tray into the printer. • Cancel the print job. • Reset the active bin for a linked set of bins by selecting Reset active bin on the printer control panel.
Troubleshooting 276 Load [paper source] with [custom string] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper, and then touch Finished loading paper on the control panel. • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the current job.
Troubleshooting 277 Load Multipurpose Feeder with [custom type name] [paper orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the control panel, touch one of the following: – Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and continue printing. – Automatically select paper—To use the paper loaded in the tray. – Reset active bin—To reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 278 Load staples [G11, G12] Try one or more of the following: • Replace or insert the staple cartridge into the finisher. For instructions on replacing or inserting the staple cartridge into the finisher, touch More information on the control panel. • From the control panel, touch Continue to clear the message and continue printing. • Cancel the print job. [x] maintenance kit very low [80.xy] You may need to replace the maintenance kit very soon.
Troubleshooting 279 • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com. Not enough free space in flash memory for resources [52] Try one or more of the following: • • • • From the control panel, touch Continue to clear the message and continue printing. Touch Reset active bin to reset the active bin for a linked set of bins. Delete fonts, macros, and other data stored in the flash memory.
Troubleshooting 280 Printer had to restart. Last job may be incomplete. From the printer control panel, touch Continue to clear the message and continue printing. For more information, visit http://support.lexmark.com or contact customer support. Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge.
Troubleshooting 281 Remove paper from bin [x] Remove the paper from the specified bin. The printer automatically senses paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue. Remove paper from [linked set bin name] Remove paper from the specified bin. The printer automatically detects paper removal and resumes printing. If removing the paper does not clear the message, then touch Continue.
Troubleshooting 282 Region number Region 5 Africa, Middle East, rest of Europe 9 Invalid Notes: • The x and y values represent .xy in the code that appears on the printer control panel. • The x and y values must match for printing to continue. Replace jammed originals if restarting job. Try one or more of the following: • Touch Cancel job to clear the message and cancel the scan job.
Troubleshooting 283 Replace paper pick rollers in [paper source], use parts and instructions in tray 1 or tray 2 compartment [80] Try one or more of the following: • Replace the pick rollers, and then touch Rollers replaced on the control panel to clear the message and continue printing. • Touch Continue and replace later (Jams may continue to occur) to ignore the message and continue printing. Replace photoconductor, 0 pages remain [84.
Troubleshooting 284 Scanner disabled. Contact system administrator if problem persists. [840.02] Try one or more of the following: • Touch Continue with scanner disabled to return to the home screen, and then contact your system support person. • Touch Reboot and automatically enable scanner to cancel the job. Note: This attempts to enable the scanner. Scanner jam, remove jammed originals from the scanner [2yy.xx] Remove the jammed paper from the scanner.
Troubleshooting 285 • Update the network firmware in the printer or print server. For more information, visit the Lexmark support Web site at http://support.lexmark.com or contact customer support, and then report the message. Standard USB port disabled [56] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Enable the USB port.
Troubleshooting 286 Tray [x] paper size unsupported Replace with a supported paper size. Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced. Unsupported disk Remove the unsupported printer hard disk, and then insert a supported one.
Troubleshooting 287 Solving printer problems Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Go to step 2. Turn on the printer. Is the printer turned on? Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Step 3 Press the Sleep button Go to step 3. to wake the printer from Sleep mode or Hibernate mode. Go to step 4.
Troubleshooting Action 288 Yes No Step 7 Connect the printer Go to step 8. Check if the printer is plugged into any surge protectors, uninterruptible power cord directly to a properly grounded power supplies, or extension cords. electrical outlet. Is the printer plugged into any surge protectors, uninterruptible power supplies, or extension cords? Step 8 Go to step 9.
Troubleshooting 289 Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. The problem is solved. Turn off the printer, and then contact customer support.
Troubleshooting 290 Action Yes No Step 4 a Check if the internal option is selected. The problem is solved. Contact customer support. It may be necessary to manually add the internal option in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 45. b Resend the print job. Does the internal option operate correctly? Internal print server does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 291 Action Yes Step 2 The problem is solved. Contact customer support. Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected to the ISP. b Check if the ISP solution interface cable is securely connected into the receptacle of the controller board. No Note: The ISP solution interface cable and the receptacle on the controller board are color‑coded.
Troubleshooting 292 Action Yes Step 4 The problem is solved. Contact customer support. Check if the tray is available in the printer driver. No Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Adding available options in the print driver” on page 45. Is the tray available in the printer driver? USB/parallel interface card does not operate correctly Action Yes No Step 1 Go to step 2.
Troubleshooting 293 Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: Go to step 2. The problem is solved. Go to step 3. The problem is solved. • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray. • Check if the paper guides are aligned against the edges of the paper. • Make sure the paper is below the maximum paper fill indicator.
Troubleshooting 294 Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Go to step 2. Select one of the Print and Hold options, and then resend the print job. For more information, see “Printing confidential and other held jobs” on page 73.
Troubleshooting 295 Envelope seals when printing Action Yes Contact customer support. Note: Printing on envelopes with high moisture content can seal the flaps. b Resend the print job. a Use envelopes that have been stored in a dry environment. No The problem is solved. Does the envelope seal when printing? Error message about reading the flash drive appears Action Yes No Step 1 Go to step 2. Insert the flash drive into the front USB port.
Troubleshooting 296 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Contact customer Step 2 support. a From the control panel, select Standard Network or Network [x], and then set PCL SmartSwitch or PS SmartSwitch to On. b Resend the print job.
Troubleshooting 297 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). The problem is solved. Go to step 3. Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 298 Print job takes longer than expected Action Yes No Step 1 a Disable Eco‑Mode. The problem is solved. Go to step 2. From the control panel, navigate to: Settings > General Settings > Eco‑Mode > Off Note: Disabling Eco‑Mode may increase the consumption of energy or paper, or both. b Resend the print job. Did the job print? Step 2 The problem is solved. Go to step 3.
Troubleshooting 299 Print jobs do not print Action Yes No Step 1 The problem is solved. Go to step 2. a From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is solved. Go to step 3.
Troubleshooting 300 Tray linking does not work Notes: • The trays can detect paper length. • The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper Size/Type menu. Action Yes No Step 1 The problem is solved. Go to step 2. a Open the trays, and then check if they contain paper of the same size and type. • Check if the paper guides are in the correct positions for the size of the paper loaded in each tray.
Troubleshooting 301 Print quality problems Characters have jagged or uneven edges Action Yes Step 1 Go to step 2. a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the printer control panel, navigate to: No The problem is solved. > Reports > Print Fonts 2 Touch PCL Fonts or PostScript Fonts. b Use a font that is supported by the printer or install the font that you want to use. For more information, contact your system support person.
Troubleshooting Action 302 Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct positions for the paper loaded. b Resend the print job. No The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 303 Gray background on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Yes No Step 1 a From the Quality menu on the control panel, decrease the toner darkness. b Resend the print job. The problem is solved. Go to step 2. Did the gray background disappear from the prints? Step 2 a Remove, and then reinstall the photoconductor unit and the toner cartridge. The problem is solved. Go to step 3.
Troubleshooting Action 304 Yes Step 1 Go to step 2. a Make sure that your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 3 a Remove, and then reinstall the photoconductor unit. Go to step 4. The problem is solved. Go to step 5.
Troubleshooting Action 305 Yes No Step 1 The problem is solved. Go to step 2. a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. Are the margins correct? Step 2 Go to step 3. From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray. Do one or more of the following: • Specify the paper size from the tray settings to match the paper loaded in the tray.
Troubleshooting 306 Action Yes No Step 4 a Remove the paper from the tray, and then turn it over. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Check if there is a packing material left on the photoconductor unit. 1 Remove the photoconductor unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. b Resend the print job. Is the paper still curled? Step 5 a Load paper from a fresh package.
Troubleshooting 307 Action Yes No Step 3 Contact customer support. The problem is solved. Action Yes No Step 1 a Reinstall the photoconductor unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact customer support. The problem is solved. Replace the photoconductor unit, and then resend the print job.
Troubleshooting Action 308 Yes Step 1 Go to step 2. a Move the paper guides in the tray to the correct positions for the paper size loaded in the tray. b Resend the print job. No The problem is solved. Do print irregularities still appear? Step 2 Go to step 3. Specify the paper size and type in the tray settings to match the paper loaded in the tray. Go to step 4. The problem is solved. From the control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 309 Print is too dark Action Yes No Step 1 a From the Quality menu on the control panel, reduce the toner darkness. Go to step 2. The problem is solved. Step 2 Go to step 3. a From the control panel, set the paper type, texture, and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job. Do one or more of the following: Note: 8 is the factory default setting. b Resend the print job.
Troubleshooting 310 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Note: Paper absorbs moisture due to high humidity.
Troubleshooting Action 311 Yes Go to step 4. Step 3 a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job. No The problem is solved. Is the print still too light? Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. From the control panel, Go to step 5.
Troubleshooting 312 Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Step 2 Go to step 3. a Replace the photoconductor unit if the distance between the defects is equal to 95.8 mm (3.77 in.). b Resend the print job. The problem is solved. b Resend the print job.
Troubleshooting 313 Action Yes No Step 3 a Depending on your operating system, specify the paper type and weight from Printing Preferences or from the Print dialog. b Resend the print job. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Contact customer support. The problem is solved. Yes No Do shadow images still appear on prints? Step 4 a Clean the charger and the printhead lens. b Resend the print job.
Troubleshooting 314 Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Yes Go to step 2. Step 1 a Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. b Resend the print job. No The problem is solved. Do streaked horizontal lines appear on prints? Step 2 Go to step 3. Change the paper type and weight to match the paper loaded in the tray. Go to step 4. The problem is solved. Go to step 5. The problem is solved.
Troubleshooting 315 Action Yes No Step 6 Contact customer support. The problem is solved. Yes No Replace the photoconductor unit, and then resend the print job. Do streaked horizontal lines appear on prints? Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. a Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. b Resend the print job.
Troubleshooting 316 Action Yes No Step 4 a Remove, and then reinstall the photoconductor unit. 1 Remove the photoconductor unit. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved. Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes.
Troubleshooting 317 Action Yes Step 3 The problem is solved. Contact customer support. Replace the photoconductor unit, and then resend the print job. No Did the toner fog or background shading disappear from the prints? Toner rubs off Leading edge ABC DEF Trailing edge Action Yes No Step 1 Go to step 2. Specify the paper type, texture, and weight from the tray settings to match the paper loaded in the tray. Contact customer support. The problem is solved.
Troubleshooting 318 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. Contact customer support. The problem is solved. Action Yes No Step 1 a Clean the charger and the printhead lens. Go to step 2. The problem is solved. Contact customer support. The problem is solved. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 319 Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Go to step 4. The problem is solved. Go to step 5. The problem is solved. Go to step 6. The problem is solved. Contact customer support. The problem is solved. b Resend the print job.
Troubleshooting 320 Solving copy problems Copier does not respond Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Check if the power cord is plugged into the printer and a properly grounded electrical outlet. Connect the power cord to the printer and a properly grounded electrical outlet.
Troubleshooting 321 Poor copy quality Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Does an error or status message appear? Step 2 Go to step 3. Increase the scan resolution setting for a higher‑quality output. Go to step 4. See “Cleaning the scanner glass” on page 205. Go to step 5. See “Print quality problems” on page 301. Go to step 6.
Troubleshooting 322 Action Yes No Step 8 Go to step 9. The problem is solved. Contact customer support. The problem is solved. Action Yes No Contact your telephone company to check if your telephone line is subscribed to the caller ID service. The problem is solved. Contact customer support. Check for missing or faded text on prints. a From the Copy screen, navigate to: Advanced Options > Advanced Imaging b Adjust the settings: • Sharpness—Increase the current setting.
Troubleshooting 323 Cannot send or receive a fax Action Yes Step 1 Clear the error or status Go to step 2. message. Check if an error or status message appears on the display. No Is there an error or status message on the display? Step 2 Go to step 3. Connect the power cord to the printer and a properly grounded electrical outlet. Go to step 4. Turn on the printer, and then wait until Ready appears on the display. Go to step 5. Securely connect the cables.
Troubleshooting 324 Action Yes No Step 6 Go to step 7. Connect the printer to an analog phone service or the correct digital connector. Go to step 8. • Try calling the fax Check if the printer is connected to an analog phone service or the correct digital connector. The fax modem is an analog device. Certain devices can be connected to the printer so that digital telephone services can be used.
Troubleshooting Action 325 Yes No The problem is solved. Go to step 11. Step 10 a Temporarily disable voice mail service. For more information, contact your telephone company. Note: If you want to use both voice mail and the printer, then consider adding a second telephone line for the printer. b Try sending or receiving a fax. Can you send or receive a fax? Step 11 Scan the original document one page at a time. a Dial the fax number. The problem is solved. Contact customer support.
Troubleshooting 326 Can send but not receive faxes Action Yes No Step 1 The problem is solved. Go to step 2. Check the tray or feeder. If empty, then load paper in the tray or feeder. Can you receive faxes? Step 2 The problem is solved. Go to step 3. Check the ring count delay settings. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen.
Troubleshooting 327 Action Yes No The problem is solved. Contact customer support. a From the home screen, navigate to: > Settings > General Settings > Run initial setup > Yes > Submit b Turn off the printer, and then turn it back on. The “Select your language” screen appears on the printer display. c d e f Select a language, and then touch . Select a country or region, and then touch Next. Select a time zone, and then touch Next. Select Fax and E‑mail, and then touch Next.
Troubleshooting 328 Action Yes No Step 2 The problem is solved. Go to step 3. Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly.
Troubleshooting 329 Solving scanner problems Cannot scan from a computer Action Yes No Step 1 Go to step 3. Go to step 2. Clear the error message. Go to step 3. Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Step 2 Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
Troubleshooting 330 Action Yes No Step 3 Go to step 4. See “Cleaning the scanner glass” on page 205. Go to step 5. Place the document or photo facedown on the scanner glass in the upper left corner. Go to step 6. See “Print quality problems” on page 301. Go to step 7. Change the Content Type and Content Source settings to match the document being scanned. Problem solved. Contact customer support. Action Yes No Step 1 Go to step 2. Connect the cables properly. Change the file name.
Troubleshooting 331 Action Yes No Step 3 Close the file you are scanning. Go to step 4. Check if the document or photo you want to scan is open in another application or being used by another user. Is the file you want to scan open by another application or user? Contact customer Check if either the Append time stamp or the Overwrite existing file check support. box is selected in the destination configuration settings.
Troubleshooting 332 The scanner does not respond Action Yes No Step 1 Go to step 2. Turn on the printer. Go to step 3. Connect the printer cable securely to the printer and the computer, print server, option, or other network device. Go to step 4. Connect the power cord to the printer and a properly grounded electrical outlet. Turn on the switch or reset the breaker. Go to step 5. Check if the printer is turned on.
Troubleshooting 333 Solving home screen application problems An application error has occurred Action Yes No Step 1 Go to step 2. Contact customer support. Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in the address field. If you do not know the IP address of the printer, then you can: • View the IP address on the printer home screen.
Troubleshooting 334 Action Yes No Step 3 Go to step 4. Contact your system support person. Go to step 5. Tighten the cable connection. Go to step 6. Contact your system support person. Check if the network connection is working. Is the network connection working? Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came with the printer.
Notices 335 Notices Product information Product name: Lexmark MX910de, MX911dte, MX912dxe Machine type: 7421 Model(s): 036, 236, 436 Edition notice June 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 336 Trademarks Lexmark, Lexmark with diamond design, MarkNet, and MarkVision are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. ScanBack is a trademark of Lexmark International, Inc. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the Hewlett-Packard Company.
Notices Univers 337 Linotype-Hell AG and/or its subsidiaries All other trademarks are the property of their respective owners. AirPrint and the AirPrint logo are trademarks of Apple, Inc. Federal Communications Commission (FCC) compliance information statement This product has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Notices 338 Values are subject to change. See www.lexmark.com for current values. Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 339 ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certified to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as configured when shipped by Lexmark. Temperature information Ambient operating temperature 10 to 30°C (50 to 86°F) Shipping temperature -10 to 40°C (14 to 104°F) Storage temperature and relative humidity -10 to 40°C (14 to 104°F) 15 to 85% RH Laser notice The printer is certified in the U.S.
Notices 340 DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam. PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zračenje kada su kasete uklonjene i poništena sigurnosna veza. Izbjegavati izlaganje zracima. NEBEZPEČÍ - Když jsou vyjmuty kazety a je odblokována pojistka, ze zařízení je vysíláno neviditelné laserové záření.
Notices 341 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Notices 342 Japanese VCCI notice European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2004/108/EC, 2006/95/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
Notices 343 A plug and jack used to connect this equipment to the premises’ wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. See your setup documentation for more information.
Notices 344 an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all the devices does not exceed five. The modem REN is located on the rear of the equipment on the product labeling. Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem.
Notices 345 • The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is not less than 5 seconds between the end of one call attempt and the beginning of another. Japanese telecom notice The installed optional modem is in compliance with Japanese Telecommunication Law and has been Certified by JATE, with Certification Number A11-0160001. Lexmark International, Inc.
Notices 346 relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, radio equipment and telecommunications terminal equipment, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment. Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.
Notices 347 Industrie Canada (Canada) Selon la règlementation d'Industrie Canada, l'émetteur radio ne fonctionner qu'avec une antenne dont le type et le gain maximal (ou inférieur) ont été approuvés par Industrie Canada.
Notices 348 AT BE BG CH CY CZ DE DK EE EL ES FI FR HR HU IE IS IT LI LT LU LV MT NL NO PL PT RO SE SI SK TR UK Česky Společnost Lexmark International, Inc. tímto prohlašuje, že výrobek tento výrobek je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Dansk Lexmark International, Inc. erklærer herved, at dette produkt overholder de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Notices 349 Polski Niniejszym Lexmark International, Inc. oświadcza, że niniejszy produkt jest zgodny z zasadniczymi wymogami oraz pozostałymi stosownymi postanowieniami Dyrektywy 1999/5/EC. Português A Lexmark International Inc. declara que este este produto está conforme com os requisitos essenciais e outras disposições da Diretiva 1999/5/CE. Slovensky Lexmark International, Inc. týmto vyhlasuje, že tento produkt spĺňa základné požiadavky a všetky príslušné ustanovenia smernice 1999/5/ES.
Notices 350 To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark.
Notices 351 Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages.
Notices 352 The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual Property Rights (IPR) Disclosure of Certicom Corp. at the IETF for Algorithms for Internet Key Exchange version 1 (IKEv1) implemented in the product or service.
Index 353 Index Numerics 300K maintenance kit ordering 212 Symbols [x] maintenance kit very low [80.xy] 278 [x]‑page jam, clear manual feeder. [200.xx] 245 [x]‑page jam, detach the 3000‑sheet tray and open door F. [24y.xx] 252 [x]‑page jam, open door C and clear all jammed media. [2yy.xx] 245 [x]‑page jam, open door D and clear all jammed media. [24y.xx] 249 [x]‑page jam, open door H and rotate knob H6 clockwise. Leave paper in bin. [426.xx–428.
Index Configuration change, some held jobs were not restored [57] 272 configuration information wireless network 46 Configure MP menu 121 configuring multiple printers 240 configuring e‑mail settings 84 configuring port settings 49 configuring supply notifications 240 connecting printer to distinctive ring service 104 connecting the printer to an outlet 10 connecting to a wireless network using PIN (Personal Identification Number) method 48 using Push Button Configuration method 48 using the Embedded Web S
Index Edit Security Setups menu 141 embedded solutions information erasing 203 Embedded Web Server accessing 20 adjusting brightness 200 checking the status of parts 210 checking the status of supplies 210 copying settings to other printers 240 creating a fax destination shortcut 107 creating an FTP shortcut 112 creating e‑mail shortcuts 85 initial fax setup 90 modifying confidential print settings 74 problem accessing 333 setting up e‑mail alerts 239 Embedded Web Server—Security: Administrator’s Guide whe
Index creating shortcuts using the Embedded Web Server 107 creating shortcuts using the printer control panel 107 distinctive ring service 104 fax setup 90 forwarding faxes 110 holding faxes 109 making a fax lighter or darker 108 sending a fax at a scheduled time 106 setting the date and time 104 setting the fax number 104 setting the outgoing fax name 104 viewing a fax log 108 FCC notices 337, 342, 346 feet stabilizing 38 file name scan options 115 finding more information about the printer 9 finding prin
Index L labels, paper tips 59 letterhead copying on 77 loading, multipurpose feeder 59 loading, trays 59 line filter 95 LINE port 44 linking trays 56, 57 Load [paper source] with [custom string] [paper orientation] 276 Load [paper source] with [custom type name] [paper orientation] 276 Load [paper source] with [paper size] [paper orientation] 276 Load [paper source] with [paper type] [paper size] [paper orientation] 276 Load Multipurpose Feeder with [custom string] [paper orientation] 276 Load Multipurpose
Index optional card installing 31 optional trays installing 38 options firmware cards 27 Internal Solutions Port (ISP) 32 memory card 27, 30 printer hard disk, removing 36 options, copy screen copy from 81 scale 82 options, touch‑screen copy 81 e‑mail 87, 88 fax 111 ordering 300K maintenance kit 212 photoconductor unit 211 staple cartridges 212 ordering supplies toner cartridge 211 waste toner bottle 211 organizing cables 44 original size e‑mail options 87 scan options 115 output file type changing 86 scan
Index held jobs do not print 294 incorrect characters print 296 incorrect margins on prints 304 jammed pages are not reprinted 292 job prints from wrong tray 296 job prints on wrong paper 296 jobs do not print 299 Large jobs do not collate 297 multiple‑language PDF files do not print 297 paper curl 305 paper frequently jams 293 print job takes longer than expected 298 tray linking does not work 300 unexpected page breaks occur 300 printer 45 basic model 11 connecting to an outlet 10 fully configured 11 min
Index Load Multipurpose Feeder with [custom string] [paper orientation] 276 Load Multipurpose Feeder with [custom type name] [paper orientation] 277 Load Multipurpose Feeder with [paper size] [paper orientation] 277 Load Multipurpose Feeder with [paper type] [paper size] [paper orientation] 277 Load staples 277 Load staples [G11, G12] 278 Memory full [38] 278 Memory full, cannot print faxes 278 Memory full, cannot send faxes 278 Network [x] software error [54] 278 No analog phone line connected to modem, f
Index printing confidential and other held jobs from a Macintosh computer 73 from Windows 73 printing forms 70 printing from a flash drive 71 printing from a mobile device 72 publications where to find 9 Push Button Configuration method using 48 Q Quality menu 188 R recipient(s) e‑mail options 86 recycled paper using 61, 198 recycling Lexmark packaging 201 Lexmark products 200 toner cartridges 201 reducing a copy 79 Reinstall missing or unresponsive cartridge [31.
Index scan screen content source 115 content type 115 Scan to Computer setting up 114 Scan to Network setting up 24 using 112 scan troubleshooting cannot scan from a computer 329 partial document or photo scans 329 scan job was not successful 330 scanner unit does not close 331 scanning takes too long or freezes the computer 331 scanner functions 13 Scanner disabled by admin [840.01] 283 Scanner disabled. Contact system administrator if problem persists. [840.
Index waste toner bottle 211 Supply needed to complete job 285 supply notifications configuring 240 supported flash drives 72 supported paper sizes 63 finisher 67 supported paper types 66 finisher 67 supported paper weights 66 finisher 67 T TCP/IP menu 131 telecommunication notices 342, 343, 344, 345 The device is operating in safe mode. Some print options may be disabled or provide unexpected results.
Index U understanding the home screen buttons and icons 16 uneven print density 318 Unformatted flash detected [53] 286 Universal paper size setting 51 Universal Setup menu 126 unlinking trays 56, 57 Unsupported option in slot [x] [55] 286 Unsupported USB hub, please remove 273 USB port 44 USB/parallel interface card troubleshooting 292 using Forms and Favorites 70 using Hibernate mode 199 using recycled paper 198 using the address book e‑mailing 86 using the ADF copying 76 using the automatic document fee
