E240, E240n User’s Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved.
Notices Edition notice Trademarks Edition: June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PictureGrade is a trademark of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Safety information The United Kingdom Telecommunications Act 1984 The Lexmark modified third-party software covered by these thirdparty licenses is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software in this printer.
Printer energy consumption Noise emission levels Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations. Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000 The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Statement of Limited Warranty intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user. The power consumption levels listed in the previous table represent time-averaged measurements.
Statement of Limited Warranty • Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY.
Contents Notices ............................................................................................................2 Edition notice ................................................................................................................... 2 Trademarks ...................................................................................................................... 2 Licensing notice .......................................................................................................
Contents UNIX/Linux ..................................................................................................................... 20 NetWare ......................................................................................................................... 21 Chapter 4: Print media tasks and tips .......................................................22 What types of print media can be loaded? .....................................................................
Contents Chapter 6: How to install options ..............................................................47 How to access the system board ................................................................................... 47 How to add a memory card ............................................................................................ 49 How to install a 550-sheet drawer .................................................................................. 50 Recognizing installed options ..............
Contents Checking the toner and photoconductor levels ........................................................ 90 Recognizing the operator panel light sequences ..................................................... 91 How to change a toner cartridge .................................................................................... 92 Recycling Lexmark products .......................................................................................... 95 How to change a photoconductor kit .................
1 Printer overview 150-sheet output bin Paper support Front cover Operator panel Manual feeder 250-sheet tray Optional 550-sheet drawer Rear paper exit Power button Dust cover 11
Printer overview The operator panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel • Press and hold Cancel to cancel the job currently printing. until all of the lights come on to reset the printer.
2 Installing software for local printing Before installing printer software A local printer is a printer attached to a computer using a USB or parallel cable. You must install some necessary printer software on the computer before connecting the USB cable. Windows The drivers CD can be used to install software on most Windows operating systems. If the operating system is not supported by the CD, the Add Printer Wizard must be used.
Macintosh Installing optional printer software If you want to use any of the other software applications available on the drivers CD, now is a good time to set them up. Local Printer Settings Utility The Local Printer Settings Utility, a printer configuration utility, gives you the ability to change and save printer settings on a locally (USB and parallel) connected printer.
UNIX/Linux 4 Do one of the following: • • `Creating 1 2 If the USB-attached printer appears in the Printer List, quit Print Center or Printer Setup Utility. A queue has been created for the printer. If the USB-attached printer does not appear in the Printer List, make sure the USB cable is properly connected and the printer is turned on. After the printer appears in the Printer List, quit Print Center or Printer Setup Utility. a desktop printer icon (Mac OS 9.
3 Installing software for network printing Windows In Windows environments, network printers can be configured for direct printing or shared printing. Both network printing methods require the installation of printer software and the creation of a network printer port.
Windows Setting up shared printing Setting up shared printing requires several steps and should be done in the following order: 1 Install the software on the computer attached to the printer. 2 Share the printer on the network. 3 Connect other network computers to the printer. Installing software on the computer attached to the printer 1 Launch the drivers CD. 2 Follow the instructions on the screen. 3 Connect the USB cable to the printer.
Windows 7 Repeat steps 1–6 on every network computer you want to enable to print to the shared printer. Using the point-and-print method Note: Point and print may not be supported in some 64 bit environments. Refer to the Lexmark Web site at www.lexmark.com for the latest information. Look for a Knowledgebase article about 64 bit support for the printer. Contact the place you purchased the printer for more information. This method is usually the best use of system resources.
Macintosh Printing a network setup page You need to print the menu settings page. If your printer is set up on a network, you also need to print the network setup page. If your printer is locally attached, you also need to print a test page. Follow these steps to print both the menu settings page and the network setup page. 1 Make sure the printer is on, and briefly press the operator panel button 2 On the menu settings page: • to print the page.
UNIX/Linux d Click Continue after viewing the license agreement, and click Agree to accept the terms of the agreement. e Select a Destination, and click Continue. f On the Easy Install screen, click Install. g Enter the user password, and click OK. All the necessary software is installed on the computer. h Click Close when installation is complete. Step 2: Create a print queue in Print Center or Printer Setup Utility Using IP Printing Follow these steps to create a print queue using IP Printing.
NetWare For the latest information about installing a network printer in a UNIX or Linux environment, launch the drivers CD, and click View Documentation. NetWare The printer supports Novell Distributed Print Services (NDPS/iPrint). For the latest information about installing a network printer in a NetWare environment, launch the drivers CD, and click View Documentation.
4 Print media tasks and tips What types of print media can be loaded? Get the most out of your printer by properly loading the trays. Never mix media types within a tray.
Where can print media be loaded in the printer? Where can print media be loaded in the printer? Your printer has two standard paper sources: an automatic 250-sheet paper feeder (Tray 1) and a single-sheet manual feeder. Use Tray 1 for most print jobs. Use the manual feeder for a single piece of paper, transparency, envelope, paper label, card stock, or index card. You can increase paper capacity by purchasing an optional 550-sheet drawer. An output bin on top of the printer holds up to 150 sheets.
Tips on choosing the right print media Tips on choosing the right print media Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or other media you are considering before buying large quantities. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for more information about which paper provides optimum results for your printing environment.
Tips on choosing the right print media – • Have any exposed adhesive when the flap is in the sealed position Use envelopes that can withstand temperatures of 170°C (338°F) without: – – – – sealing excessive curling wrinkling releasing hazardous emissions If you have any doubts about the envelopes you are considering using, check with the envelope supplier. • A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.
Tips on storing print media and supplies Card stock • Preprinting, perforation, and creasing can significantly affect the print quality and cause media handling or jamming problems. • Avoid using card stock that may release hazardous emissions when heated. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer.
Tips on preventing jams Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media in the printer. The following hints can help you avoid paper jams: • Do not load wrinkled, creased, or damp paper. • Never mix media types within a tray. • Flex, fan, and straighten paper before you load it. • Do not exceed the maximum stack height. • Push all trays firmly into the printer after loading them.
How to load the 250-sheet and 550-sheet trays How to load the 250-sheet and 550-sheet trays Follow these instructions to load paper in the 250-sheet tray and 550-sheet tray. 1 Remove the tray. Note: To load legal or folio size paper, you have to extend the length of the paper tray. See Extending the tray for legal or folio size paper on page 30 for instructions. 2 Prepare a stack of paper for loading by flexing and fanning it back and forth. Straighten the edges on a level surface.
How to load the 250-sheet and 550-sheet trays 3 Load the paper in the tray with the print side facing down. Note: Load letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Make sure the paper is below the max fill line on the side guides. Overloading may cause jams. 4 Slide the two side guides and the back guide until they fit snugly against the stack of paper. 5 Insert the tray.
How to load the 250-sheet and 550-sheet trays 6 Extend the paper support on the output bin. Extending the tray for legal or folio size paper To load legal or folio size paper, you need to extend the paper tray. You should also attach the dust cover on the back of the printer to protect the tray while it is extended. 1 Press down on the latch at the back of the tray. 2 Expand the tray until the extender locks into place.
How to load the 250-sheet and 550-sheet trays Attaching the dust cover The dust cover helps protect the paper tray from the environment as well as keep the tray from being knocked out of position while it is extended. Attach the dust cover to the back of the printer by aligning the tabs on the cover to the holes on the printer, and snap the cover into place.
How to load the manual feeder How to load the manual feeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. You can use the manual feeder to make quick runs of paper types or sizes that are not currently loaded in the paper tray. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 22. Using only the specified print media helps prevent paper jams and print quality problems.
How to use the rear exit To use the rear exit, open the rear exit door. When the rear exit door is open, all print media comes out the rear exit. When closed, all media is sent to the output bin on top of the printer.
How to clear paper jams How to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. See Secondary error codes on page 70 for more information. We recommend that you clear the entire paper path when a paper jam occurs. To clear a paper jam: 1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
How to clear paper jams 2 Open the front cover, and remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the print cartridge assembly. Warning: Fuser or area may be hot.
How to clear paper jams 4 Lift the flap at the front of the printer, and remove any jams beneath the flap. 5 Open the rear exit, and remove any jams. Warning: Fuser or area may be hot. 6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing. Note: Jam recovery is set to Auto by default.
5 Printing tasks How to manually feed a print job The manual feeder is located at the front of the printer and can only feed one sheet of print media at a time. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 22. When using the manual feeder, send the print job to the printer before loading the print media. When the printer is ready, it will display the Load Manual Feeder light sequence, at which point you should load the media.
How to manually feed a print job • • • • 9 10 Hold transparencies by the edges and avoid touching the print side. Oil from your fingers can affect print quality. Insert envelopes with the flap side face down and with the stamp area as shown. Load letterhead face up, with the top of the sheet first. If you experience problems with paper feed, turn the paper over. Adjust the paper guides to the print media width.
How to print on both sides of the paper (manual duplex) How to print on both sides of the paper (manual duplex) Printing on both sides of the paper reduces printing costs. Although you can use Tray 1 or the 550-sheet tray to print the first side of the duplex job, only use Tray 1 to print the second side. You can choose how you want your job duplexed: Long Edge or Short Edge. • Long Edge means pages are bound along the long edge of the page (left edge for portrait, top edge for landscape).
How to print on both sides of the paper (manual duplex) 8 Click OK. 9 Click OK on the Print window. The printer prints every other page of the document first. Once the first side of your job prints, the Load Paper light comes on, and the Continue light blinks. 10 Load the paper back into the printer with the already-printed side up and the top of the page toward the front of the tray. Note: Manual duplex is not available on a Macintosh computer.
How to print multiple page images on one page (N-up printing) How to print multiple page images on one page (N-up printing) The Multipage Printing (N-up) setting is used to print multiple page images on a single page. For example, 2-Up means two page images are printed on one page, 4-up means four page images are printed on one page, and so on.
How to print a booklet How to print a booklet The Booklet setting lets you print multiple pages in booklet form without having to re-format your document so the pages print in the proper order. The pages print so that the finished collated document may be folded along the center of each page to form a booklet. 4 2 5 7 If the document contains many pages, a booklet may have too many pages to fold easily.
How to print a poster How to print a poster The Poster setting lets you print a single image across several pages. Once printed, you can combine the pages to create one large image. 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, click More Page Layout Options. 4 Click Poster.
How to print on letterhead How to print on letterhead To print on letterhead, make sure the paper is loaded with the proper orientation. 1 Make sure the letterhead is properly loaded according to the paper source you are using: • • Tray 1 or 2—Load the letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Manual feeder—Load the letterhead paper face-up, with the top of the sheet entering first.
How to print using an overlay or a watermark Using a watermark 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Other Options tab. 4 Click Watermark. 5 Select which pages receive the watermark. 6 Select the watermark to use. 7 Select whether to place the watermark on top of or underneath the page image in the Watermark placement area. 8 Click OK.
How to cancel a print job How to cancel a print job A print job can be canceled from the operator panel or from your computer. The Cancel job light sequence is displayed on the operator panel while the job is being canceled. From the printer operator panel Press and release Cancel to cancel the job currently printing. From a Windows computer 1 Click Start Æ Settings Æ Printers. 2 Double-click the printer you are using to print the job. A list of print jobs appears.
6 How to install options How to access the system board To install memory, you must access the printer system board. CAUTION: Turn the printer off, and unplug the power cord before continuing. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to access the system board 2 Open the rear exit. 3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back.
How to add a memory card How to add a memory card The system board has one connector for an optional memory card. The printer can support up to 64MB of additional memory (for a total of 80MB) for the Lexmark E240 and up to 128MB (for a total of 160MB) for the Lexmark E240n. CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord before continuing. Note: Memory options designed for other Lexmark printers may not work with your printer.
How to install a 550-sheet drawer How to install a 550-sheet drawer Your printer supports one optional drawer that lets you load up to 550 sheets of paper. CAUTION: If you are installing a 550-sheet drawer after setting up the printer, turn the printer off, and unplug the power cord before continuing. 1 Unpack the 550-sheet drawer, and remove any packing material. 2 Place the drawer in the location you have chosen for your printer.
Recognizing installed options 3 Click File Æ Properties. 4 Click the Install Options tab. 5 Add the appropriate options to your configuration:550-Sheet Tray—Select the option you installed from the Available options list, and click Add. • 6 Memory Card—Increase the printer memory to the appropriate number. Click OK.
7 Using the operator panel Overview of the operator panel The operator panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel • Press and hold Cancel to cancel the job currently printing.
Understanding the operator panel lights Understanding the operator panel lights The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service. The following tables show the most common light sequences. Click the indicated page for more information on what it means.
Page: 64 64 65 65 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error * See Secondary errors on page 55 for more information.
Understanding the operator panel lights Secondary errors • When the Error and Continue • When the Paper Jam lights are both on, a secondary error has occurred. and Continue lights are both on, a paper jam secondary error has occurred. Press and release Continue twice quickly to display the secondary error code light sequence. The following table shows what these light sequences mean and where to go for help.
Understanding the operator panel lights 72 72 73 73 Complex page Paper jams as a printed job exits the printer 71 Paper jam in Tray 2 Paper jams as it exits the tray into the printer 71 Paper jam in Tray 1 Paper jam in the manual feeder Page: Paper jam at the input sensor * Printer condition Paper jam codes 74 75 Font error Empty = Off Insufficient collation area = Blinking Insufficient printer memory = On 76 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error
Operator panel codes Operator panel codes Secondary Error codes (continued) 76 78 78 79 Invalid network code Invalid engine code Short paper Empty = Off Memory full Host interface disabled Printer condition Page: Error communicating with the host computer = Blinking Network interface errors = On 79 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error Below are explanations of what the primary light sequences, or codes, and secondary error codes mean and what you can d
Operator panel codes Primary codes Ready / Power Saver Light sequence: • Ready—On What this light sequence means: • • The printer is ready to receive and process data. The printer is in Power Saver mode. What you can do: • • • Send a print job. Press Continue to print the menu settings pages for a list of current printer settings. Press and hold Cancel to reset the printer.
Operator panel codes Busy Light sequence: • Ready—Blink What this light sequence means: • • The printer is busy receiving and processing data or printing. The printer is printing a directory, font list, menu settings pages, or Print Quality Test Pages. What you can do: • • • Busy: – Wait for the message to clear. – Press and release Cancel to cancel the print job. – Press and hold Cancel to reset the printer.
Operator panel codes Waiting Light sequence: • • Continue—On Ready—On What this light sequence means: The printer is waiting until a print timeout occurs, or until it receives additional data. What you can do: • • • Press Continue to print the contents of the print buffer. Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer.
Operator panel codes Not ready Light sequence: • Continue—On What this light sequence means: The printer is not ready to receive or process data, or the printer ports are offline. What you can do: • • • Press Continue to return to the Ready or Busy state. Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. Close door Light sequence: • Error—On What this light sequence means: The printer door is open. What you can do: Close the door.
Operator panel codes Load media Light sequence: • • Continue—On Load Paper—On What this light sequence means: The printer is out of media, or the media did not feed properly. What you can do: • • • Load media into tray 1 or the optional 550-sheet tray, and press Continue to resume printing. Check that the media is loaded correctly in tray 1 or the optional 550-sheet tray. Press Cancel to cancel the print job.
Operator panel codes Print side two of a duplex job Light sequence: • • Continue—Blink Load Paper—On What this light sequence means: Print the other side of your duplex print job. What you can do: • Reinsert your print job in tray 1 using the instructions in the driver pop-up menu to orient the pages correctly. Press Continue to resume printing. • Press and hold Cancel to reset the printer.
Operator panel codes Photoconductor kit life warning Light sequence: • • Continue—On Toner Low/Replace PC Kit—Blink What this light sequence means: The photoconductor is almost full and will need replacing soon. Note: The Toner Alarm (see page 87) must be turned on for this message to appear. What you can do: • • Press Continue to resume printing. Replace the photoconductor kit. See How to change a photoconductor kit on page 96 for more information.
Operator panel codes Replace photoconductor (printer hard stop) Light sequence: • • • Continue—On Toner Low/Replace PC Kit—Blink Error—Blink What this light sequence means: The photoconductor kit is full and needs replacing. The printer will not print any more pages until the photoconductor kit is replaced. What you can do: Replace the photoconductor kit. (See How to change a photoconductor kit on page 96 for help.
Operator panel codes Change invalid toner cartridge Light sequence: • • Toner Low/Replace PC Kit—On Error—Blink What this light sequence means: The toner cartridge you are using was not designed for your printer. What you can do: Install a toner cartridge made for your printer (see What supplies do I need and how do I order them? on page 88).
Operator panel codes Programming engine code / Programming system code Light sequence: • • • Ready—On Toner Low/Replace PC Kit—On Load Paper—On What this light sequence means: New code is being programmed into the engine or firmware code flash. What you can do: Wait for the message to clear. When the printer has finished programming the code, it performs a soft reset.
Operator panel codes Service error Light sequence: • • • • • • Continue—Blink Ready—Blink Toner Low/Replace PC Kit—Blink Load Paper—Blink Paper Jam—Blink Error—Blink What this light sequence means: The printer has a service error and printing has stopped. What you can do: Turn the printer off and back on. If the lights are still blinking, contact Lexmark Customer Support.
Operator panel codes Paper jam printer error Light sequence: • • Continue—On Paper Jam—On What this light sequence means: The printer has a paper jam. What you can do: • • Press Continue twice quickly to see the secondary error code. See Secondary error codes on page 70 for more information. Press Continue to resume printing once all the jammed pages are cleared from the paper path.
Operator panel codes Secondary error codes • When the Error and Continue • When the Paper Jam Press and release Continue errors on page 55. lights are both on, a secondary error has occurred. and Continue lights are both on, a paper jam secondary error has occurred. twice quickly to display the secondary error code light sequence.
Operator panel codes Paper jam at the input sensor Light sequence: • • • Continue—On Ready—On Paper Jam—On What this light sequence means: A paper jam has occurred at the input sensor, which can be either after the paper leaves the tray and enters the printer or in the manual feeder. What you can do: Clear the paper jam. See How to clear paper jams on page 34 for more information.
Operator panel codes Paper jams as it exits the tray into the printer Light sequence: • • • Continue—On Toner Low/Replace PC Kit—On Paper Jam—On What this light sequence means: A paper jam has occurred as the paper is exiting the paper tray and entering the printer. What you can do: Clear the paper jam. See How to clear paper jams on page 34 for more information.
Operator panel codes Paper jam in Tray 1 Light sequence: • • • • Continue—On Toner Low/Replace PC Kit—On Load Paper—On Paper Jam—On What this light sequence means: A paper jam has occurred in Tray 1. What you can do: Clear the paper jam. See How to clear paper jams on page 34 for more information. Paper jam in Tray 2 Light sequence: • • • • Continue—On Ready—On Load Paper—On Paper Jam—On What this light sequence means: A paper jam has occurred in Tray 2. What you can do: Clear the paper jam.
Operator panel codes Complex page Light sequence: • • • Continue—On Ready—On Error—On What this light sequence means: The page may not print correctly because the print information on the page is too complex (that is, too large for the printers memory). What you can do: • • Press Continue to clear the message and continue processing the print job (some of the print data may be lost).
Operator panel codes Insufficient collation area Light sequence: • • • Continue—On Toner Low/Replace PC Kit—On Error—On What this light sequence means: The printer memory does not have the free space necessary to collate the print job. This may happen due to one of these errors: • • • • Memory is full. A page is too complex to print. A page is shorter than the set page margins. Memory is insufficient to save what is in the buffer.
Operator panel codes Font error Light sequence: • • • Continue—On Toner Low/Replace PC Kit—Blink Error—On What this light sequence means: The printer has received a request for a PPDS font which is not installed. What you can do: • • • Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. Press Continue to clear the message and continue printing.
Operator panel codes Error communicating with the host computer Light sequence: • • • Continue—On Paper Jam—Blink Error—On What this light sequence means: The printer has lost the connection to an external print server (also called an external network adapter or ENA). This light sequence is displayed if your printer is connected to the network, but it cannot detect the print server when you turn on the printer.
Operator panel codes Memory full Light sequence: • • • • Continue—On Ready—On Toner Low/Replace PC Kit—On Error—On What this light sequence means: The printer is processing data, but the memory used to store pages is full. What you can do: • • • • Press Continue to clear the message and continue printing the job (the job may not print correctly). Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. To avoid this error in the future: – Simplify the print job.
Operator panel codes Invalid engine code Light sequence: • • • Ready—On Load Paper—On Error—On What this light sequence means: The engine code has not been programmed, or the programmed code is not valid. What you can do: Download valid engine code to the internal print server. Invalid network code Light sequence: • • • Ready—On Load Paper—Blink Error—On What this light sequence means: The code in an internal print server has not been programmed, or the programmed code is not valid.
8 Understanding the printer configuration menus Printing the Printer Settings Configuration sheet To help resolve printing problems or to change printer configuration settings, advanced users can print the Printer Settings Configuration sheet for instructions on advancing through the configuration menus to select and save new settings. To print the Printer Settings Configuration sheet: 1 Turn off the printer. 2 Open the front cover. 3 Press and hold Continue as you turn the printer back on.
Configuration menus overview Configuration menus overview Menus are represented by Ready , Toner Low/Replace PC Kit light sequences. Menu items and their settings are indicated by Error • Press and release Cancel • Press and release Continue • Press and hold Continue • Press and hold Cancel • Turn off the printer to exit the menus. , Load Paper , and Paper Jam and Continue light sequences. to advance through menus and menu items. to advance to the setting you need.
Configuration menus overview Network menu Use the Network menu to change printer settings on jobs sent through a network port (either Standard Network or Network Opt ). Setting Use this setting to Values NPA Mode Send print jobs to the printer and query printer status information simultaneously. • Off • Auto* Mac Binary PS Configure the printer to process Macintosh binary PostScript print jobs. • Off—The printer filters PostScript print jobs using standard protocol.
Configuration menus overview Setting Use this setting to Values Parallel Mode 2 Determine whether the parallel port data is sampled on the leading (On) or trailing (Off) edge of strobe. • Off • On* Mac Binary PS Configure the printer to process Macintosh binary PostScript print jobs. • Off—The printer filters PostScript print jobs using standard protocol. • On—The printer processes raw binary PostScript print jobs from computers using the Macintosh operating system.
Configuration menus overview Utilities menu Use the Utilities menu to troubleshoot printer problems. Setting Use this setting to Values Reset Factory Defaults Return your printer settings to the factory default values. Sometimes resetting the printer to the original settings solves formatting problems. All menu items are reset to the factory default values except: • Display Language. • All settings in the Parallel menu, Network menu, LocalTalk menu, and USB menu.
9 Software and network tasks How to print the menu settings and network setup pages To print the menu settings page and network setup page, press the Continue • button from the Ready state. On the menu settings page: – Verify that the options you installed are correctly listed under “Installed Features.” If an option is not listed under Installed Features, turn off the printer, unplug the power cord, and reinstall the option.
How to configure for TCP/IP How to configure for TCP/IP If you have TCP/IP available on your network, we recommend that you assign an IP address to the printer. Assigning a printer IP address If your network is using DHCP, an IP address is automatically assigned after you connect the network cable to the printer. 1 Look for the address under the “TCP/IP” heading on the network setup page you printed in How to print the menu settings and network setup pages on page 85.
Using the printer resident Web page Using the printer resident Web page If you have a network model, your printer has a resident Web page, which you can access from your browser. To access the resident Web page, type the printer IP address in the URL address field of your browser (for example, http://192.168.236.24). If you do not know the IP address of your printer, you can find it on the network setup page (for help, see “How to print the menu settings and network setup pages” on page 85).
10 Supplies information What supplies do I need and how do I order them? There are only two supply items that have to be replaced on a regular basis: the toner cartridge and the photoconductor kit, which together comprise the print cartridge assembly. The photoconductor kit typically lasts up to 30,000 pages (at approximately 5% coverage), whereas the toner cartridge has to be replaced more frequently.
How to conserve supplies The recommended supplies specifically designed for the printer are: Part number Description Average cartridge yield 12A8302 Photoconductor kit 30,000 standard pages1 23820SW Print Cartridge 2,000 standard pages2 23800SW Return Program Print Cartridge 2,000 standard pages2 1 2 Approximately 5% coverage. Declared yield value in accordance with ISO/IEC 19752. Storing supplies Choose a cool, clean storage area for your printer supplies.
How to know when you need new supplies How to know when you need new supplies The following sections describe ways to determine when new supplies are needed. Checking the toner and photoconductor levels You can determine approximately how much toner is left in your cartridge and how full the photoconductor is by printing a menu settings page. This helps you decide when you might need to order replacement supplies.
How to know when you need new supplies Recognizing the operator panel light sequences The operator panel displays certain light sequences to let you know when the toner level is low or when it’s time to replace the photoconductor kit.
How to change a toner cartridge How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to change a toner cartridge 2 Remove the toner cartridge: a Press the button on the base of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 3 Unpack the new toner cartridge. Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for recycling. See Recycling Lexmark products on page 95 for more information. 4 Firmly shake the cartridge in all directions to distribute the toner.
How to change a toner cartridge 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front cover.
Recycling Lexmark products Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on the computer screen.
How to change a photoconductor kit How to change a photoconductor kit Warning: When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to change a photoconductor kit 2 Pull the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the button on the base of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 4 Unpack the new photoconductor kit.
How to change a photoconductor kit 5 Install the toner cartridge into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
11 Troubleshooting General problems Problem / Question Solution / Answer What do the blinking lights mean? See Understanding the operator panel lights on page 53 for information about what each light pattern means. Why am I missing characters when I print on envelopes? If you see voids (missing characters) when printing envelopes, check your printer driver settings to make sure you selected Envelope from the Paper Type menu.
General problems Problem / Question Solution / Answer How do I restore the factory defaults? Sometimes restoring the printer to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off the printer. 2 Open the front cover. 3 Press Continue as you turn the printer back on. 4 Keep pressing Continue until the Error light comes on, then release the Continue button. 5 Close the front cover. 6 As the printer warms up, the top four lights come on.
Print quality problems Problem / Question Solution / Answer Dust is gathering on the paper tray when it is extended. Attach the dust cover to the back of the printer. This protects the paper tray from the environment as well as keeping the tray from being knocked out of position while it is extended. See Attaching the dust cover for information about attaching the dust cover. The paper tray is getting bumped and pushed out the front of the printer when it is extended.
Print quality problems Symptom Cause Solution Print irregularities • Paper has absorbed moisture due to high humidity. • You are using paper that does not meet the printer specifications. • The fuser is worn or defective. • Load paper from a fresh package in the paper tray. • Avoid textured paper with rough finishes. • Make sure the printer driver paper type setting matches the type of paper you are using. • Replace the fuser*. Print too light • The Toner Darkness setting is too light.
Print quality problems Symptom Cause Solution Uneven print density The toner cartridge is defective. Replace the toner cartridge. Ghost Images • The Form Type setting in the printer driver is set incorrectly. • Toner level is low in the toner cartridge. • Make sure the Form Type setting is correct for the paper or specialty media you are using. • Replace the toner cartridge. Uneven printing The toner cartridge is not properly installed. Remove and then reinsert the toner cartridge.
Print quality problems Symptom Cause Solution Solid black pages • The toner cartridge is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for service. Paper curls badly once it prints and exits to the bin The Paper Weight setting is wrong for the type of paper or specialty media you are using. Change Paper Weight† to Smooth. * To replace the fuser, call a service technician. This setting can be changed using the Local Printer Setup Utility.
Print quality problems How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
Print quality problems 3 Remove the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
Print quality problems 4 Locate the glass printhead lens, which is located within the recessed area in the top of the printer. Printhead lens 5 Gently wipe the printhead lens with a clean, dry, lint-free cloth. Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.
Index Numerics D 550-sheet drawer 50 duplex 39, 63 dust cover 31 A E Auto CR after LF (Setup menu) 83 Auto LF after CR (Setup menu) 83 electronic emission statement 3 emission statement 3 envelopes 24 Error light 60, 61, 65, 66, 67, 68, 69, 71, 72, 73, 79 secondary error codes 70 See also operator panel, secondary error codes extending trays 30 B booklets 42 Busy light 59 buttons 52 C canceling a print job 46 card stock 26 cleaning the printhead lens 105 clearing paper jams 34 configuration menus Ne
Index Load Paper light manual feeder 62 Tray 1 or 550-sheet tray 62 loading 250-sheet tray (Tray 1) 28 550-sheet tray 28 letterhead 44 manual feeder 32 Local Printer Setup Utility 87 N NetWare 21 Network menu 82 network setup page 19, 85 NPA Mode Network menu 82 Parallel menu 82 USB menu 83 N-up printing 41 M O MAC Binary PS Network menu 82 Parallel menu 83 USB menu 83 Macintosh 14 to print to a network printer 19 USB printing 14 maintaining the printer cleaning the printhead lens 105 manual duplex lig
Index R rear exit 32 recycling supplies 95 Replace photoconductor kit light 64, 65 Reset Factory Defaults (Utilities menu) 84 Reset Photoconductor Counter (Utilities menu) 84 S safety information 3 secondary error codes 70 Complex page 74 Error communicating with the host computer 77 Font error 76 Host interface disabled 77 Insufficient collation area 75 Insufficient printer memory 74 Invalid engine code 79 Invalid network code 79 Memory full 78 Network interface errors 76 Paper jam at the input sensor 71
