E238 User’s Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved.
Notices Edition notice Trademarks Edition: June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. PictureGrade is a trademark of Lexmark International, Inc. PCL® is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Company’s designation of a set of printer commands (language) and functions included in its printer products.
Safety information The United Kingdom Telecommunications Act 1984 The Lexmark modified third-party software covered by these thirdparty licenses is free software; you can redistribute it and/or modify it under the terms of the licenses referenced above. These licenses do not provide you any rights to the Lexmark copyrighted software in this printer.
Printer energy consumption Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232-3000 The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Statement of Limited Warranty intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user. The power consumption levels listed in the previous table represent time-averaged measurements.
Statement of Limited Warranty • Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY.
Contents Notices ............................................................................................................2 Edition notice ................................................................................................................... 2 Trademarks ...................................................................................................................... 2 Licensing notice .......................................................................................................
Contents Labels ....................................................................................................................... 19 Card stock ................................................................................................................ 20 Tips on storing print media and supplies ........................................................................ 20 Storing paper ............................................................................................................
Contents Secondary error codes ............................................................................................. 61 Chapter 7: Understanding the printer configuration menus ...................69 Printing the Printer Settings Configuration sheet ........................................................... 69 Configuration menus overview ....................................................................................... 70 Parallel menu ........................................................
1 Printer overview 150-sheet output bin Paper support Front cover Operator panel Manual feeder 250-sheet tray Rear paper exit Power button Dust cover 10
Printer overview The operator panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel • Press and hold Cancel to cancel the job currently printing. until all of the lights come on to reset the printer.
2 Installing software for local printing Before installing printer software A local printer is a printer attached to a computer using a USB or parallel cable. You must install some necessary printer software on the computer before connecting the USB cable. Windows The drivers CD can be used to install software on most Windows operating systems. If the operating system is not supported by the CD, the Add Printer Wizard must be used.
Macintosh Installing optional printer software If you want to use any of the other software applications available on the drivers CD, now is a good time to set them up. Local Printer Settings Utility The Local Printer Settings Utility, a printer configuration utility, gives you the ability to change and save printer settings on a locally (USB and parallel) connected printer.
UNIX/Linux 4 Do one of the following: • • `Creating 1 2 If the USB-attached printer appears in the Printer List, quit Print Center or Printer Setup Utility. A queue has been created for the printer. If the USB-attached printer does not appear in the Printer List, make sure the USB cable is properly connected and the printer is turned on. After the printer appears in the Printer List, quit Print Center or Printer Setup Utility. a desktop printer icon (Mac OS 9.
3 Print media tasks and tips What types of print media can be loaded? Get the most out of your printer by properly loading the trays. Never mix media types within a tray.
Where can print media be loaded in the printer? Where can print media be loaded in the printer? Your printer has two standard paper sources: an automatic 250-sheet paper feeder (Tray 1) and a single-sheet manual feeder. Use Tray 1 for most print jobs. Use the manual feeder for a single piece of paper, transparency, envelope, paper label, card stock, or index card. An output bin on top of the printer holds up to 150 sheets.
Tips on choosing the right print media Tips on choosing the right print media Selecting the right paper or other media reduces printing problems. For best print quality, try a sample of the paper or other media you are considering before buying large quantities. See the Card Stock & Label Guide available on our Lexmark Web site at www.lexmark.com for more information about which paper provides optimum results for your printing environment.
Tips on choosing the right print media – • Have any exposed adhesive when the flap is in the sealed position Use envelopes that can withstand temperatures of 170°C (338°F) without: – – – – sealing excessive curling wrinkling releasing hazardous emissions If you have any doubts about the envelopes you are considering using, check with the envelope supplier. • A combination of high humidity (over 60%) and the high printing temperatures may seal the envelopes.
Tips on storing print media and supplies Card stock • Preprinting, perforation, and creasing can significantly affect the print quality and cause media handling or jamming problems. • Avoid using card stock that may release hazardous emissions when heated. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer.
Tips on preventing jams Tips on preventing jams You can avoid most paper jams by correctly loading paper and specialty media in the printer. The following hints can help you avoid paper jams: • Do not load wrinkled, creased, or damp paper. • Never mix media types within a tray. • Flex, fan, and straighten paper before you load it. • Do not exceed the maximum stack height. • Push all trays firmly into the printer after loading them.
How to load the 250-sheet tray How to load the 250-sheet tray Follow these instructions to load paper in the 250-sheet tray. 1 Remove the tray. Note: To load legal or folio size paper, you have to extend the length of the paper tray. See Extending the tray for legal or folio size paper on page 24 for instructions. 2 Prepare a stack of paper for loading by flexing and fanning it back and forth. Straighten the edges on a level surface.
How to load the 250-sheet tray 3 Load the paper in the tray with the print side facing down. Note: Load letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Make sure the paper is below the max fill line on the side guides. Overloading may cause jams. 4 Slide the two side guides and the back guide until they fit snugly against the stack of paper. 5 Insert the tray.
How to load the 250-sheet tray 6 Extend the paper support on the output bin. Extending the tray for legal or folio size paper To load legal or folio size paper, you need to extend the paper tray. You should also attach the dust cover on the back of the printer to protect the tray while it is extended. 1 Press down on the latch at the back of the tray. 2 Expand the tray until the extender locks into place.
How to load the 250-sheet tray Attaching the dust cover The dust cover helps protect the paper tray from the environment as well as keep the tray from being knocked out of position while it is extended. Attach the dust cover to the back of the printer by aligning the tabs on the cover to the holes on the printer, and snap the cover into place.
How to load the manual feeder How to load the manual feeder The manual feeder is located at the front of your printer and can only feed one sheet of print media at a time. You can use the manual feeder to make quick runs of paper types or sizes that are not currently loaded in the paper tray. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 16. Using only the specified print media helps prevent paper jams and print quality problems.
How to use the rear exit To use the rear exit, open the rear exit door. When the rear exit door is open, all print media comes out the rear exit. When closed, all media is sent to the output bin on top of the printer.
How to clear paper jams How to clear paper jams When a paper jam occurs, the printer stops and the operator panel Paper Jam and Continue lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence. See Secondary error codes on page 61 for more information. We recommend that you clear the entire paper path when a paper jam occurs. To clear a paper jam: 1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
How to clear paper jams 2 Open the front cover, and remove the print cartridge assembly. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 3 Remove any jams in the area behind the print cartridge assembly. Warning: Fuser or area may be hot.
How to clear paper jams 4 Lift the flap at the front of the printer, and remove any jams beneath the flap. 5 Open the rear exit, and remove any jams. Warning: Fuser or area may be hot. 6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue to resume printing. Note: Jam recovery is set to Auto by default.
4 Printing tasks How to manually feed a print job The manual feeder is located at the front of the printer and can only feed one sheet of print media at a time. For information on acceptable print media to use in the manual feeder, see What types of print media can be loaded? on page 16. When using the manual feeder, send the print job to the printer before loading the print media. When the printer is ready, it will display the Load Manual Feeder light sequence, at which point you should load the media.
How to manually feed a print job • • • • 9 10 Hold transparencies by the edges and avoid touching the print side. Oil from your fingers can affect print quality. Insert envelopes with the flap side face down and with the stamp area as shown. Load letterhead face up, with the top of the sheet first. If you experience problems with paper feed, turn the paper over. Adjust the paper guides to the print media width.
How to print on both sides of the paper (manual duplex) How to print on both sides of the paper (manual duplex) Printing on both sides of the paper reduces printing costs. Although you can use Tray 1 or the 550-sheet tray to print the first side of the duplex job, only use Tray 1 to print the second side. You can choose how you want your job duplexed: Long Edge or Short Edge. • Long Edge means pages are bound along the long edge of the page (left edge for portrait, top edge for landscape).
How to print on both sides of the paper (manual duplex) 8 Click OK. 9 Click OK on the Print window. The printer prints every other page of the document first. Once the first side of your job prints, the Load Paper light comes on, and the Continue light blinks. 10 Load the paper back into the printer with the already-printed side up and the top of the page toward the front of the tray. Note: Manual duplex is not available on a Macintosh computer.
How to print multiple page images on one page (N-up printing) How to print multiple page images on one page (N-up printing) The Multipage Printing (N-up) setting is used to print multiple page images on a single page. For example, 2-Up means two page images are printed on one page, 4-up means four page images are printed on one page, and so on.
How to print a booklet How to print a booklet The Booklet setting lets you print multiple pages in booklet form without having to re-format your document so the pages print in the proper order. The pages print so that the finished collated document may be folded along the center of each page to form a booklet. 4 2 5 7 If the document contains many pages, a booklet may have too many pages to fold easily.
How to print a poster How to print a poster The Poster setting lets you print a single image across several pages. Once printed, you can combine the pages to create one large image. 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 From the Page Layout tab, click More Page Layout Options. 4 Click Poster.
How to print on letterhead How to print on letterhead To print on letterhead, make sure the paper is loaded with the proper orientation. 1 Make sure the letterhead is properly loaded according to the paper source you are using: • • Tray 1 or 2—Load the letterhead paper with the design side facing down. The top edge of the sheet with the logo should be placed at the front of the tray. Manual feeder—Load the letterhead paper face-up, with the top of the sheet entering first.
How to print using an overlay or a watermark Using a watermark 1 From the computer software application, select File Æ Print. 2 Click Properties (or Options, Printer, or Setup, depending on the application) to view the printer driver settings. 3 Click the Other Options tab. 4 Click Watermark. 5 Select which pages receive the watermark. 6 Select the watermark to use. 7 Select whether to place the watermark on top of or underneath the page image in the Watermark placement area. 8 Click OK.
How to cancel a print job How to cancel a print job A print job can be canceled from the operator panel or from your computer. The Cancel job light sequence is displayed on the operator panel while the job is being canceled. From the printer operator panel Press and release Cancel to cancel the job currently printing. From a Windows computer 1 Click Start Æ Settings Æ Printers. 2 Double-click the printer you are using to print the job. A list of print jobs appears.
5 How to install options How to access the system board To install memory, you must access the printer system board. CAUTION: Turn the printer off, and unplug the power cord before continuing. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to access the system board 2 Open the rear exit. 3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back.
How to add a memory card How to add a memory card The system board has one connector for an optional memory card. The printer can support up to 64MB of additional memory (for a total of 80MB) for the Lexmark E240 and up to 128MB (for a total of 160MB) for the Lexmark E240n. CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord before continuing. Note: Memory options designed for other Lexmark printers may not work with your printer.
6 Using the operator panel Overview of the operator panel The operator panel has 5 lights and 2 buttons. Note: The Continue button also functions as a light. Continue Cancel Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error • Press and release Continue to resume printing. • Press and release Continue twice quickly to display a secondary error code. • Press and release Cancel • Press and hold Cancel to cancel the job currently printing.
Understanding the operator panel lights Understanding the operator panel lights The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service. The following tables show the most common light sequences. Click the indicated page for more information on what it means.
Page: 55 55 56 56 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error * See Secondary errors on page 47 for more information.
Understanding the operator panel lights Secondary errors • When the Error and Continue • When the Paper Jam lights are both on, a secondary error has occurred. and Continue lights are both on, a paper jam secondary error has occurred. Press and release Continue twice quickly to display the secondary error code light sequence. The following table shows what these light sequences mean and where to go for help.
Understanding the operator panel lights Secondary Error codes 64 64 65 65 66 67 67 Continue Ready Toner Low / Replace PC Kit Load Paper Paper Jam Error * Paper jams at the input sensor can be either after the paper leaves the tray and enters the printer or in the manual feeder.
Operator panel codes Operator panel codes Below are explanations of what the primary light sequences, or codes, and secondary error codes mean and what you can do to clear them. Primary codes Ready / Power Saver Light sequence: • Ready—On What this light sequence means: • • The printer is ready to receive and process data. The printer is in Power Saver mode. What you can do: • • • Send a print job. Press Continue to print the menu settings pages for a list of current printer settings.
Operator panel codes Busy Light sequence: • Ready—Blink What this light sequence means: • • The printer is busy receiving and processing data or printing. The printer is printing a directory, font list, menu settings pages, or Print Quality Test Pages. What you can do: • • • Busy: – Wait for the message to clear. – Press and release Cancel to cancel the print job. – Press and hold Cancel to reset the printer.
Operator panel codes Waiting Light sequence: • • Continue—On Ready—On What this light sequence means: The printer is waiting until a print timeout occurs, or until it receives additional data. What you can do: • • • Press Continue to print the contents of the print buffer. Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer.
Operator panel codes Not ready Light sequence: • Continue—On What this light sequence means: The printer is not ready to receive or process data, or the printer ports are offline. What you can do: • • • Press Continue to return to the Ready or Busy state. Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. Close door Light sequence: • Error—On What this light sequence means: The printer door is open. What you can do: Close the door.
Operator panel codes Load media Light sequence: • • Continue—On Load Paper—On What this light sequence means: The printer is out of media, or the media did not feed properly. What you can do: • • • Load media into tray 1 and press Continue to resume printing. Check that the media is loaded correctly in tray 1. Press Cancel to cancel the print job.
Operator panel codes Print side two of a duplex job Light sequence: • • Continue—Blink Load Paper—On What this light sequence means: Print the other side of your duplex print job. What you can do: • Reinsert your print job in tray 1 using the instructions in the driver pop-up menu to orient the pages correctly. Press Continue to resume printing. • Press and hold Cancel to reset the printer.
Operator panel codes Photoconductor kit life warning Light sequence: • • Continue—On Toner Low/Replace PC Kit—Blink What this light sequence means: The photoconductor is almost full and will need replacing soon. Note: The Toner Alarm (see page 74) must be turned on for this message to appear. What you can do: • • Press Continue to resume printing. Replace the photoconductor kit. See How to change a photoconductor kit on page 82 for more information.
Operator panel codes Replace photoconductor (printer hard stop) Light sequence: • • • Continue—On Toner Low/Replace PC Kit—Blink Error—Blink What this light sequence means: The photoconductor kit is full and needs replacing. The printer will not print any more pages until the photoconductor kit is replaced. What you can do: Replace the photoconductor kit. (See How to change a photoconductor kit on page 82 for help.
Operator panel codes Change invalid toner cartridge Light sequence: • • Toner Low/Replace PC Kit—On Error—Blink What this light sequence means: The toner cartridge you are using was not designed for your printer. What you can do: Install a toner cartridge made for your printer (see What supplies do I need and how do I order them? on page 75).
Operator panel codes Programming engine code / Programming system code Light sequence: • • • Ready—On Toner Low/Replace PC Kit—On Load Paper—On What this light sequence means: New code is being programmed into the engine or firmware code flash. What you can do: Wait for the message to clear. When the printer has finished programming the code, it performs a soft reset.
Operator panel codes Service error Light sequence: • • • • • • Continue—Blink Ready—Blink Toner Low/Replace PC Kit—Blink Load Paper—Blink Paper Jam—Blink Error—Blink What this light sequence means: The printer has a service error and printing has stopped. What you can do: Turn the printer off and back on. If the lights are still blinking, contact Lexmark Customer Support.
Operator panel codes Paper jam printer error Light sequence: • • Continue—On Paper Jam—On What this light sequence means: The printer has a paper jam. What you can do: • • Press Continue twice quickly to see the secondary error code. See Secondary error codes on page 61 for more information. Press Continue to resume printing once all the jammed pages are cleared from the paper path.
Operator panel codes Secondary error codes • When the Error and Continue • When the Paper Jam Press and release Continue errors on page 47. lights are both on, a secondary error has occurred. and Continue lights are both on, a paper jam secondary error has occurred. twice quickly to display the secondary error code light sequence.
Operator panel codes Paper jam at the input sensor Light sequence: • • • Continue—On Ready—On Paper Jam—On What this light sequence means: A paper jam has occurred at the input sensor, which can be either after the paper leaves the tray and enters the printer or in the manual feeder. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.
Operator panel codes Paper jams as it exits the tray into the printer Light sequence: • • • Continue—On Toner Low/Replace PC Kit—On Paper Jam—On What this light sequence means: A paper jam has occurred as the paper is exiting the paper tray and entering the printer. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.
Operator panel codes Paper jam in Tray 1 Light sequence: • • • • Continue—On Toner Low/Replace PC Kit—On Load Paper—On Paper Jam—On What this light sequence means: A paper jam has occurred in Tray 1. What you can do: Clear the paper jam. See How to clear paper jams on page 28 for more information.
Operator panel codes Insufficient printer memory Light sequence: • • • Continue—On Ready—Blink Error—On What this light sequence means: The printer does not have enough memory to save the data in the buffer. What you can do: • • • Install additional memory (see How to add a memory card on page 43). Press Continue to continue printing the job. Press Cancel to cancel the print job.
Operator panel codes Font error Light sequence: • • • Continue—On Toner Low/Replace PC Kit—Blink Error—On What this light sequence means: The printer has received a request for a PPDS font which is not installed. What you can do: • • • Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. Press Continue to clear the message and continue printing.
Operator panel codes Memory full Light sequence: • • • • Continue—On Ready—On Toner Low/Replace PC Kit—On Error—On What this light sequence means: The printer is processing data, but the memory used to store pages is full. What you can do: • • • • Press Continue to clear the message and continue printing the job (the job may not print correctly). Press and release Cancel to cancel the print job. Press and hold Cancel to reset the printer. To avoid this error in the future: – Simplify the print job.
Operator panel codes Invalid engine code Light sequence: • • • Ready—On Load Paper—On Error—On What this light sequence means: The engine code has not been programmed, or the programmed code is not valid. What you can do: Download valid engine code to the internal print server.
7 Understanding the printer configuration menus Printing the Printer Settings Configuration sheet To help resolve printing problems or to change printer configuration settings, advanced users can print the Printer Settings Configuration sheet for instructions on advancing through the configuration menus to select and save new settings. To print the Printer Settings Configuration sheet: 1 Turn off the printer. 2 Open the front cover. 3 Press and hold Continue as you turn the printer back on.
Configuration menus overview Configuration menus overview Menus are represented by Ready , Toner Low/Replace PC Kit light sequences. Menu items and their settings are indicated by Error • Press and release Cancel • Press and release Continue • Press and hold Continue • Press and hold Cancel • Turn off the printer to exit the menus. , Load Paper , and Paper Jam and Continue light sequences. to advance through menus and menu items. to advance to the setting you need.
Configuration menus overview Parallel menu Use the Parallel menu to change printer settings on jobs sent through a parallel port. Setting Use this setting to Values NPA Mode Send print jobs to the printer and query printer status information simultaneously. • Off • On • Auto* Protocol Receive information at a much higher transmission rate if your printer is set to Fastbytes (if your computer supports Fastbytes), or receive information at a normal transmission rate if your printer is set to Standard.
Configuration menus overview USB menu Use the USB menu to change printer settings on jobs sent through a Universal Serial Bus (USB) port. Setting Use this setting to Values NPA Mode Send print jobs to the printer and query printer status information simultaneously. • Off • On • Auto* Mac Binary PS Configure the printer to process Macintosh binary PostScript print jobs. • Off—The printer filters PostScript print jobs using standard protocol.
8 Software tasks How to print the menu settings page To print the menu settings page and network setup page, press the Continue • button from the Ready state. On the menu settings page: – Verify that the options you installed are correctly listed under “Installed Features.” If an option is not listed under Installed Features, turn off the printer, unplug the power cord, and reinstall the option. – – Verify the amount of memory installed is correctly listed under “Printer Information.
Using the Local Printer Setup Utility Using the Local Printer Setup Utility The Local Printer Setup Utility, located on the drivers CD, lets you change printer settings not available from your printer driver (for example, activating Alarm Control if you want the printer to sound an alarm when it needs attention). Click View Documentation on the drivers CD for instructions on installing and using the Local Printer Setup Utility on your computer.
9 Supplies information What supplies do I need and how do I order them? There are only two supply items that have to be replaced on a regular basis: the toner cartridge and the photoconductor kit, which together comprise the print cartridge assembly. The photoconductor kit typically lasts up to 30,000 pages (at approximately 5% coverage), whereas the toner cartridge has to be replaced more frequently.
How to know when you need new supplies How to know when you need new supplies The following sections describe ways to determine when new supplies are needed. Checking the toner and photoconductor levels You can determine approximately how much toner is left in your cartridge and how full the photoconductor is by printing a menu settings page. This helps you decide when you might need to order replacement supplies. For help printing a menu settings page, see How to print the menu settings page on page 73.
How to know when you need new supplies Recognizing the operator panel light sequences The operator panel displays certain light sequences to let you know when the toner level is low or when it’s time to replace the photoconductor kit.
How to change a toner cartridge How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to change a toner cartridge 2 Remove the toner cartridge: a Press the button on the base of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 3 Unpack the new toner cartridge. Note: You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for recycling. See Recycling Lexmark products on page 81 for more information. 4 Firmly shake the cartridge in all directions to distribute the toner.
How to change a toner cartridge 5 Install the new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed. 6 Close the front cover.
Recycling Lexmark products Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on the computer screen.
How to change a photoconductor kit How to change a photoconductor kit Warning: When replacing a photoconductor kit, do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems. 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
How to change a photoconductor kit 2 Pull the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. 3 Remove the toner cartridge: a Press the button on the base of the print cartridge assembly. b Pull the toner cartridge up and out using the handle. a b 4 Unpack the new photoconductor kit.
How to change a photoconductor kit 5 Install the toner cartridge into the new print cartridge assembly by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor and pushing the toner cartridge in as far as it will go. The cartridge clicks into place when correctly installed.
10 Troubleshooting General problems Problem / Question Solution / Answer What do the blinking lights mean? See Understanding the operator panel lights on page 45 for information about what each light pattern means. Why am I missing characters when I print on envelopes? If you see voids (missing characters) when printing envelopes, check your printer driver settings to make sure you selected Envelope from the Paper Type menu.
General problems Problem / Question Solution / Answer How do I restore the factory defaults? Sometimes restoring the printer to the original factory default settings solves formatting problems. To reset the factory defaults: 1 Turn off the printer. 2 Open the front cover. 3 Press Continue as you turn the printer back on. 4 Keep pressing Continue until the Error light comes on, then release the Continue button. 5 Close the front cover. 6 As the printer warms up, the top four lights come on.
Print quality problems Problem / Question Solution / Answer Dust is gathering on the paper tray when it is extended. Attach the dust cover to the back of the printer. This protects the paper tray from the environment as well as keeping the tray from being knocked out of position while it is extended. See Attaching the dust cover for information about attaching the dust cover. The paper tray is getting bumped and pushed out the front of the printer when it is extended.
Print quality problems Symptom Cause Solution Print irregularities • Paper has absorbed moisture due to high humidity. • You are using paper that does not meet the printer specifications. • The fuser is worn or defective. • Load paper from a fresh package in the paper tray. • Avoid textured paper with rough finishes. • Make sure the printer driver paper type setting matches the type of paper you are using. • Replace the fuser*. Print too light • The Toner Darkness setting is too light.
Print quality problems Symptom Cause Solution Uneven print density The toner cartridge is defective. Replace the toner cartridge. Ghost Images • The Form Type setting in the printer driver is set incorrectly. • Toner level is low in the toner cartridge. • Make sure the Form Type setting is correct for the paper or specialty media you are using. • Replace the toner cartridge. Uneven printing The toner cartridge is not properly installed. Remove and then reinsert the toner cartridge.
Print quality problems Symptom Cause Solution Solid black pages • The toner cartridge is defective. • Your printer requires servicing. • Replace the toner cartridge. • Call for service. Paper curls badly once it prints and exits to the bin The Paper Weight setting is wrong for the type of paper or specialty media you are using. Change Paper Weight† to Smooth. * To replace the fuser, call a service technician. This setting can be changed using the Local Printer Setup Utility.
Print quality problems How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens. 1 Turn the printer off. 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover.
Print quality problems 3 Remove the print cartridge assembly out of the printer by pulling on the toner cartridge handle. Note: Do not press the button on the print cartridge assembly. Place the print cartridge assembly on a flat, clean surface. Warning: Do not leave the print cartridge assembly exposed to direct light for an extended period of time. Extended light exposure can cause print quality problems.
Print quality problems 4 Locate the glass printhead lens, which is located within the recessed area in the top of the printer. Printhead lens 5 Gently wipe the printhead lens with a clean, dry, lint-free cloth. Warning: Not using a clean, dry, lint-free cloth may result in damage to the printhead lens.
Index A emission statement 3 envelopes 18 Error light 51, 52, 56, 57, 58, 59, 60, 62, 63, 64, 68 secondary error codes 61 See also operator panel, secondary error codes extending trays 24 Auto CR after LF (Setup menu) 71 Auto LF after CR (Setup menu) 71 B booklets 36 Busy light 50 buttons 44 F C FCC statement 3 folio 24 canceling a print job 40 card stock 20 cleaning the printhead lens 91 clearing paper jams 28 configuration menus Parallel MAC Binary PS 71 Mode 2 71 NPA Mode 71 Protocol 71 printing t
Index M MAC Binary PS Parallel menu 71 USB menu 72 Macintosh 13 USB printing 13 maintaining the printer cleaning the printhead lens 91 manual duplex light sequence 54 printing 33 manual feeder 26, 53 memory card 43 menu settings page 73 menus navigating advancing in 70 entering 69 exiting 70 returning to Home menu 70 scrolling through 70 Parallel 71 saving settings 70 Setup 71 USB 72 Utilities 72 messages See operator panel light sequences Mode 2 (Parallel menu) 71 multiple page printing 35 N NPA Mode Par
Index memory 65 Invalid engine code 68 Memory full 67 Paper jam at the input sensor 62 Paper jam in the manual feeder 62 Paper jam in Tray 1 64 Paper jams as a printed job exits the tray 63 Paper jams as it exits the tray into the printer 63 PPDS font error 66 Short paper 67 service error lights 59 Setup menu 71 storing paper 20 supplies 20, 75 supplies conserving 75 ordering 75 recycling 81 storing 20, 75 system board accessing 41 W Waiting light 51 watermarks 38 Windows 12 T test page 73 toner cartridg
