E120, E120n User’s Guide July 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.
Edition: July 2005 Safety information The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Contents Chapter 1: Overview ........................................................................................................... 5 Chapter 2: Using the operator panels ............................................................................... 8 Overview of the Lexmark E120 operator panel ................................................................................................ 9 Understanding the Lexmark E120 operator panel lights ..........................................................
Contents Chapter 5: Supplies information ..................................................................................... 65 Supply items needed ..................................................................................................................................... 66 Assessing supply needs ................................................................................................................................ 67 Changing the toner cartridge ........................................
1 Overview The printer is available in two models: Lexmark E120 (base model) with 600 dpi (dots per inch) to 1200 IQ (image quality) resolution, 8 MB of standard memory, and a USB port; and Lexmark E120n network model) with 600 dpi to 1200 IQ resolution,16 MB of standard memory, a USB port, and an integrated Ethernet adapter.
Overview The power button and the power cord port are located at the rear of the printer, on the left. The USB port and a cable lock access point can also be found at the rear of the printer, on the right. The network model (Lexmark E120n) has an Ethernet port located just below the USB port. Note: All future references to the printer refer equally to both models.
Overview The network model (Lexmark E120n) has six lights and two buttons. Note: The Continue button also functions as a light on the E120n model. Continue Cancel Ready / Data Toner Low/ Replace PC Kit Load / Remove Paper Paper Jam Error • Press and release Continue • Press the Continue • Press and release Cancel • Press and hold Cancel to resume printing. button from the Ready state to print menu and network setup pages. to cancel the current job. until all lights come on to reset.
2 Using the operator panels Section Page Overview of the Lexmark E120 operator panel 9 Understanding the Lexmark E120 operator panel lights 10 Operator panel codes for the Lexmark E120 12 Overview of the Lexmark E120n operator panel 25 Understanding the Lexmark E120n operator panel lights 26 Operator panel codes for the Lexmark E120n 28 Using the printer resident Web page 43 Printing the menu settings and network setup page 44 Restoring factory defaults 44 Using the operator panels 8
Using the operator panels Overview of the Lexmark E120 operator panel The printer operator panel has two buttons and two lights. Lights indicate the status of the printer. Buttons are used to continue or cancel the current print job. When the printer is turned on, both lights cycle as a self test is performed. Also, when the printer is reset, or when a printer setting is changed in the menus, both lights cycle.
Using the operator panels Understanding the Lexmark E120 operator panel lights Operator panel lights mean different things, depending on the sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service. Use the light sequence table to find the message being indicated, then click the message for more information.
Using the operator panels Error Secondary light sequence Ready / Data Error Ready / Data Primary light sequence Message Load media (Ready / Data light blinks once) Print side two of a duplex job (Ready / Data light blinks once) Memory full (Ready / Data light blinks three times) Host interface disabled (Ready / Data light blinks five times) Jam in the printer paper path (Ready / Data light blinks ten times) Jam in Tray 1 / priority feeder (Ready / Data light blinks four times) Short paper (Ready / Dat
Using the operator panels Operator panel codes for the Lexmark E120 Following are explanations of the primary and secondary light sequences, and what can be done to clear them. Primary Codes Ready / Power Saver Light sequence: Ready / Data—On Message: • • Printer is ready to receive and process data. Printer is in Power Saver mode. Printer is functioning properly. Note: To change the Power Saver setting, use the Local Printer Setup Utility (see Software and Documentation CD).
Using the operator panels Busy Light sequence: Ready / Data—Blinking Message: Printer is busy receiving and processing data or printing. Solution: • • • Busy: – Wait for message to clear. – Press and release to cancel job. – Press and hold to reset printer. Printing: – Wait for pages to print. The ready light blinks as pages print. The Ready light is on when printing stops. – Press and release to cancel job. – Press and hold to reset printer. Receiving/processing data: – Wait for message to clear.
Using the operator panels Cancel job / Reset printer Light sequence: • • Ready / Data—On Error—On Message: • • Current job is canceled. Printer is resetting to the user default settings. All active print jobs are canceled. A user default setting remains in effect until the user changes it or until the user restores the factory default settings. Solution: Press and hold to reset printer. Flushing buffer Light sequence: • • Ready / Data—On Error—On Message: Printer is flushing a print job.
Using the operator panels Not ready Light sequence: Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks once Message: Printer is not ready to receive or process data, or printer port is offline. Primary light sequence Secondary light sequence Solution: • • • Press to return to Ready or Busy state. Press and release to cancel job. Press and hold to reset printer.
Using the operator panels Restoring factory defaults Light sequence: • • Ready / Data—On Error—On Message: Printer is resetting to the original factory default settings. Solution: Press and hold to reset printer. Cartridge region mismatch Light sequence: Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks four times Message: The toner cartridge being used is not programmed for the specific region.
Using the operator panels Missing cartridge / Defective cartridge detected Light sequence: Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks three times Message: Either the toner cartridge is missing, the long-life photoconductor kit is missing, or a defective toner cargridge is detected. Primary light sequence Secondary light sequence Solution: First, check to see if a toner cartridge is installed.
Using the operator panels Complex page Light sequence: Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks three times Message: The page may not print correctly because the print information on the page is too complex (that is, too large for printer memory). Primary light sequence Secondary light sequence Solution: Turn printer off and back on to try printing the page again.
Using the operator panels Insufficient collation area Light sequence: Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks three times Message: Printer memory does not have the free space necessary to collate print job. May occur due to one of the errors listed below: • • • Primary light sequence Secondary light sequence Printer memory is full. A page is too complex to print. Memory is insufficient to save what is in the print buffer.
Using the operator panels Print side two of a duplex job Light sequence: Error—Blinking Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks once Message: Print the other side of current duplex print job. Primary light sequence Secondary light sequence Solution: • • • Insert print job into priority feeder using instructions in the driver pop-up menu to orient pages correctly, then press to resume printing. Press to cancel print job.
Using the operator panels Host interface disabled Light sequence: Error—Blinking Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks five times Message: Printer USB or network port disabled. Primary light sequence Secondary light sequence Solution: • • Press to clear message. Printer discards all jobs previously sent.
Using the operator panels Jam in Tray 1 / priority feeder Note: All jams show the same primary code. To determine the jam location, view the secondary light sequence. Light sequence: Error—Blinking Secondary light sequence: Press • • twice quickly to see the secondary light sequence. Ready / Data—Blinks four times Error—On Primary light sequence Message: A jam has occurred in Tray 1 / priority feeder. Solution: See Clearing jams on page 53 for more information.
Using the operator panels Short paper Light sequence: Error—Blinking Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks three times Message: Paper length is too short to print the formatted data. This occurs when the printer does not know the loaded media size or when there is a problem feeding the media.
Using the operator panels Replace long-life photoconductor kit Light sequence: Error—Blinking Secondary light sequence: Press twice quickly to see the secondary light sequence. Ready / Data—Blinks once Message: Long-life photoconductor kit should be replaced soon. Primary light sequence Secondary light sequence Solution: • • Press to clear the message and continue processing the job. Replace the long-life photoconductor kit. See Changing the long-life photoconductor kit on page 71 for help.
Using the operator panels Overview of the Lexmark E120n operator panel The printer operator panel has two buttons and six lights (Continue button is both a light and button). Lights indicate the status of the printer. Buttons are used to continue or cancel the current print job. When the printer is turned on, all lights cycle as a self test is performed. Also, when the printer is reset, or when a printer setting is changed in the menus, all lights cycle.
Using the operator panels Understanding the Lexmark E120n operator panel lights The operator panel lights mean different things, depending on their sequence. Lights that are off, on, and/or blinking indicate printer conditions such as printer status, intervention, or service. Use the light sequence table to find the message being indicated, then click the message for more information.
Using the operator panels Error Paper Jam Load / Remove Paper Toner Low/Replace PC Kit Ready / Data Continue Error Secondary light sequence Paper Jam Load / Remove Paper Toner Low/Replace PC Kit Ready / Data Continue Primary light sequence Message Missing cartridge / Defective cartridge detected Open door Complex page ENA connection lost Insufficient collation area Load media Print side two of a duplex job Memory full Network interface errors Host interface disabled Jam at the input sensor Ja
Using the operator panels Error Paper Jam Load / Remove Paper Toner Low/Replace PC Kit Ready / Data Continue Error Secondary light sequence Paper Jam Load / Remove Paper Toner Low/Replace PC Kit Ready / Data Continue Primary light sequence Message Unsupported toner cartridge Service error Operator panel codes for the Lexmark E120n Following are explanations of the primary and secondary light sequences, and what can be done to clear them.
Using the operator panels Busy Light sequence: Ready / Data—Blinking Message: Printer is busy receiving and processing data or printing. Solution: • • • Busy: – Wait for message to clear. – Press and release to cancel job. – Press and hold to reset printer. Printing: – Wait for pages to print. The ready light blinks as the pages print. The Ready light is on when printing stops. – Press and release to cancel job. – Press and hold to reset printer. Receiving/processing data: – Wait for message to clear.
Using the operator panels Waiting Light sequence: • • Continue—On Ready / Data—On Message: The printer is waiting until a print timeout occurs, or until additional data is received. Solution: • • • Press to print contents of the print buffer. Press and release to cancel job. Press and hold to reset printer. Cancel job / Reset printer Light sequence: • • • • • • Continue—On Ready / Data—On Toner Low/Replace PC Kit—On Load / Remove Paper—On Paper Jam—On Error—On Message: • • Current job is canceled.
Using the operator panels Invalid engine code Light sequence: • • Ready / Data—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Ready / Data—On Load / Remove Paper—On Error—On Primary light sequence Message: The internal engine code has not been programmed, or the programmed code is not valid. Solution: Download valid engine code.
Using the operator panels Programming engine code or system code Light sequence: • • Ready / Data—On Error—On Message: New code is being programmed into the engine or firmware. Solution: Wait for message to clear. When printer has finished programming the code, it returns to ready. Note: No buttons are active while this message is displayed.
Using the operator panels Change cartridge Light sequence: • • Toner Low/Replace PC Kit—On Error—Blinking Message: Printer has detected a refilled Return Program toner cartridge has been installed. Solution: Remove current toner cartridge, and install a new toner cartridge. Open door Light sequence: Error—On Message: Door is open. Solution: Close the open door.
Using the operator panels Complex page Light sequence: • • Continue—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Continue—On Ready / Data—On Error—On Primary light sequence Secondary light sequence Message: The page may not print correctly because the print information on the page is too complex (that is, too large for the printer memory). Solution: • • Press to clear message and continue processing the job (some print data may be lost).
Using the operator panels ENA connection lost Light sequence: • • Continue—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Continue—On Paper Jam—Blinking Error—On Primary light sequence Secondary light sequence Message: During power-on cycle, the printer detected the connection to the external network adapter was lost. Note: This error is only detected during power-on cycle. Solution: • • Press to clear message.
Using the operator panels Insufficient collation area Light sequence: • • Continue—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Continue—On Toner Low/Replace PC Kit—On Error—On Primary light sequence Secondary light sequence Message: Printer memory does not have the free space necessary to collate print job. May occur due to one of the errors listed below: • • • Printer memory is full. A page is too complex to print.
Using the operator panels Print side two of a duplex job Light sequence: • • Continue—Blinking Load / Remove Paper—On Message: Print the other side of current duplex print job. Solution: • • • Insert print job into priority feeder using instructions in the driver pop-up menu to orient pages correctly, then press to resume printing. Press to cancel print job. Press and hold to reset printer.
Using the operator panels Network interface errors Light sequence: • • Continue—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Continue—On Paper Jam—On Error—On Primary light sequence Secondary light sequence Message: Printer cannot establish communication with the network. Solution: • • Press to clear message and continue printing. (may not print correctly). Press and hold to reset printer (may need to send the job again).
Using the operator panels Jam at the input sensor Note: All jams show the same primary code. To determine the jam location, view the secondary light sequence. Light sequence: • • Continue—On Paper Jam—On Secondary light sequence: Press twice quickly to see the secondary light sequence.
Using the operator panels Jam at printer exit sensor Note: All jams show the same primary code. To determine the jam location, view the secondary light sequence. Light sequence: • • Continue—On Paper Jam—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Primary light sequence Secondary light sequence Primary light sequence Secondary light sequence Continue—On Load / Remove Paper—On Paper Jam—On Message: A jam has occurred at the printer exit sensor.
Using the operator panels Resource save off Light sequence: • • Continue—On Error—On Secondary light sequence: Press twice quickly to see the secondary light sequence. • • • Continue—On Ready / Data—Blinking Error—On Primary light sequence Secondary light sequence Message: Too much memory has been allocated to the print buffer. Solution: • • Press to clear message and continue printing.
Using the operator panels Toner low Light sequence: • • Continue—On Toner Low/Replace PC Kit—On Message: The printer is ready to receive and process data. In addition, the toner in the toner cartridge is getting low. Solution: • • Press to clear message and continue processing job. Remove the toner cartridge. Gently shake the toner cartridge from side to side and front to back several times to redistribute the toner, and reinsert it. Repeat this procedure multiple times.
Using the operator panels Replace long-life photoconductor kit Light sequence: • • Continue—On Toner Low/Replace PC Kit—Blinking Message: The long-life photoconductor kit should be replaced soon. Solution: • • Press to clear the message and continue processing the job. Replace the long-life photoconductor kit. See Changing the long-life photoconductor kit on page 71 for help.
Using the operator panels The Lexmark E120n (network model), has a resident Web page, which can be accessed from the browser. To access the resident Web page, type the printer’s IP address in the URL address field of the browser (for example, http:// 192.168.236.24). If you do not know the IP address of your printer, it can be found on the network setup page. See Printing the menu settings and network setup page.
3 Print media tasks and tips Section Page Types of print media 46 Choosing appropriate print media 46 Storing print media 48 Loading print media into Tray 1 48 Loading print media into the priority feeder 51 Preventing jams 52 Clearing jams 53 Print media tasks and tips 45
Print media tasks and tips Types of print media Receive optimal use from the printer by properly loading trays. Never mix media types within a tray.
Print media tasks and tips Preprinted forms and letterhead • Use only forms and letterhead printed using an offset lithographic or engraved printing process. • Choose forms and letterhead types that absorb ink, but do not bleed. • Avoid rough or heavily textured surfaces. Use media printed with heat-resistant inks designed for use in xerographic copiers. The ink must withstand temperatures of 185°C (365°F) without melting or releasing hazardous emissions.
Print media tasks and tips Card stock • Use card stock with a maximum weight of 43 lb (163 g/m2) bond and a minimum size of 76 x 127 mm (3 x 5 inch). • Preprinting, perforation, and creasing can significantly affect print quality and cause media handling or jamming problems. • Avoid using card stock that may release hazardous emissions when heated. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer.
Print media tasks and tips Follow the steps below to load print media into Tray 1: 1 Open paper cover by lifting up until the cover clicks into a fully open state. 2 Adjust the slide and attached backstop to the length of the selected print media. Note: The slide with attached backstop is a dual-action mechanism. The rectangular slide can be adjusted in and out to allow for the multiple sizes of print media the printer supports.
Print media tasks and tips Prepare a stack of print media for loading by flexing or fanning it back and forth. Straighten the edges on a level surface. 3 Place the prepared stack of print media into the tray and push the attached backstop lightly against the end of the loaded stack. 4 Push the guides lightly against the loaded stack of print media. Note: Use care not to overfill. Placing more than 150 sheets into Tray 1 may cause jams.
Print media tasks and tips 5 Close the paper cover. Loading print media into the priority feeder The priority feeder is located at the front of the printer, just above Tray 1. Use the priority feeder to make quick runs of print media types or sizes that are not currently loaded in Tray 1. For information on acceptable print media and quantity for use in the priority feeder, see Types of print media on page 46. Using only specified print media helps prevent jams and print quality problems.
Print media tasks and tips Preventing jams Avoid most jams by correctly loading print media. • Do not load wrinkled, creased, or damp print media. • Never mix media types within a tray. • Flex, fan, and straighten paper before loading. • Do not exceed maximum stack height. • Make sure guides and backstop are positioned lightly against the loaded print media. • Before loading transparencies, fan the stack to prevent sheets from sticking together.
Print media tasks and tips Clearing jams When a jam occurs, the printer stops, and the Error light on the operator panel blinks. To determine the location of the jam, view the secondary light sequences (see Operator panel codes for the Lexmark E120 on page 12 or Operator panel codes for the Lexmark E120n on page 28). Prepare the printer for jam removal by opening the paper support out and removing all printed pages from the output bin. Then, follow these steps to clear the entire paper path.
Print media tasks and tips 3 Open the top door, and remove any lodged print media from the paper path. CAUTION: The fuser may be hot. To avoid personal injury, use caution when opening the top door to remove a jam from the fuser area. 4 Open the front door by sliding the release button to the left.
Print media tasks and tips 5 Pull the front door up until it clicks into an open position, and remove any lodged print media. 6 To remove print media behind the toner cartridge, it may be necessary to remove the toner cartridge by grasping the plastic handle and pulling straight out.
Print media tasks and tips 7 Place the toner cartridge on a flat, clean surface. 8 Replace the toner cartridge by placing it into the guides and pushing it into the printer.
Print media tasks and tips 9 10 Close front door by pressing firmly in the center of the front door with your thumb until the door clicks shut. Make sure all other doors are closed securely and press Continue Note: The page which caused the jam will reprint. Clearing jams 57 to resume printing.
4 Printing tasks Section Page Printing from the priority feeder 59 Printing on both sides of the paper (manual duplex) 61 Printing multiple page images on one page (N-up printing) 62 Printing on letterhead 63 Canceling a print job 64 Printing tasks 58
Printing tasks Printing from the priority feeder The multiple-sheet priority feeder is located at the front of the printer just above Tray 1. It has an adjustable guide on each side, and uses the Tray 1 paper cover as a print media path. Use the priority feeder to make quick runs of print media types or sizes that are not currently loaded in Tray 1. Never mix media types within a tray.
Printing tasks 10 Hold both sides of the print media close to the priority feeder and push into the printer until the media stops. Note: Do not force the print media into feeder. Forcing media causes jams. 11 Press the flashing Continue button to print the job. From a Macintosh computer 1 Click File Æ Page Setup. 2 From the Format for pop-up, choose your Printer. 3 From the Paper Size pop-up, choose your paper size. 4 Click OK. 5 From the computer software application, select File Æ Print.
Printing tasks Printing on both sides of the paper (manual duplex) Printing on both sides of the paper reduces total printing costs and is environmentally friendly. Macintosh does not support manual duplex printing. Follow the directions below to print on both sides of the paper (manual duplex) from Windows. Use Tray 1 to print the first side of a duplex job. Load the already-printed print media through either the priority feeder or Tray 1 to print the second side.
Printing tasks To manually duplex a print job from a Windows computer: 1 Click File Æ Print. 2 Click Preferences (or Options, Printer, or Setup, depending on the application) to view printer driver settings. 3 From the Page Layout tab, select 2-sided printing. 4 Select either Long Edge or Short Edge. 5 Select Manual 2-sided printing. 6 Click the Paper tab. 7 Select appropriate Input options for the job. 8 Click OK. 9 Click OK on the Print window.
Printing tasks 4 To print a visible border around each page image, select Print page borders. 5 Click OK. 6 Click OK on the Print window to send the job to print. From a Macintosh computer 1 From the computer software application, select File Æ Print. 2 From the Copies & Pages pop-up, select Layout. 3 From the Pages per Sheet pop-up, choose the appropriate pages per sheet, layout direction, and border. 4 Click Print (if using the priority feeder, press the Continue button on the printer).
Printing tasks Canceling a print job A print job can be canceled from the operator panel or from the computer. The Cancel job light sequence appears on the operator panel when a job is canceled (see Cancel job / Reset printer on page 14 or 30). From printer operator panel Press and release Cancel seconds to reset the printer. to cancel the current print job. Press and hold the Cancel From a Windows computer 1 Click Start Æ Settings Æ Printers.
5 Supplies information Section Page Supply items needed 66 Ordering supplies 66 Storing supplies 67 Conserving supplies 67 Assessing supply needs 67 Checking toner cartridge and long-life photoconductor kit levels 67 Changing the toner cartridge 68 Changing the long-life photoconductor kit 71 Lexmark Return Program 74 Recycling Lexmark products 74 Supplies information 65
Supplies information Supply items needed There are two supply items to replace: the long-life photoconductor kit and the toner cartridge. The long-life photoconductor kit typically lasts up to 25,000 pages (at approximately 5% coverage, on letter/A4 plain paper with intermittent printing, in an average Class B environment). How often the long-life photoconductor kit must be replaced depends on specific printing conditions.
Supplies information Storing supplies Choose a cool, clean storage area for supplies. Store supplies right side up in the original packaging until needed. Do not expose supplies to: • • • • • • Direct sunlight Temperatures above 35°C (95°F) High humidity (above 80%) Salty air Corrosive gases Heavy dust Conserving supplies Lower total printing costs by following these suggestions: • Conserve toner when printing drafts by changing the Toner Darkness setting in the printer driver.
Supplies information Changing the toner cartridge 1 Remove all printed pages from the output bin. 2 Open the front cover by sliding the release button to the left and lifting the door until it clicks into an open position. 3 Remove the toner cartridge by grasping the handle and pulling out.
Supplies information 4 Unpack the new toner cartridge. Note: Packing material from the new cartridge may be used to ship the old cartridge back to Lexmark for recycling. See Lexmark Return Program on page 74 for more information. 5 Remove the red, plastic packing from the cartridge by grasping near the cartridge handle and pulling away from the cartridge. 6 Gently shake the toner cartridge from side to side and front to back to distribute toner.
Supplies information 7 Install the new toner cartridge by aligning the sides of the toner cartridge with the guides in the printer and pushing the toner cartridge in as far as it will go. The cartridge stops when correctly installed. 8 Close the front cover, and press Continue to resume printing.
Supplies information Changing the long-life photoconductor kit Warning: When replacing the long-life photoconductor kit, do not touch the blue drum. Touching the drum will contaminate the long-life photoconductor kit and affect print quality. 1 Open the rear cover by sliding the release button to the right. 2 Remove the long-life photoconductor kit by pulling out on the extended tabs. Warning: When rear door is open, be careful not to touch the attached roller.
Supplies information 3 Unpack the new long-life photoconductor kit, being careful not to touch the blue drum when removing the foam covering. Handle the long-life photoconductor kit by the tabs only. Warning: Touching the blue drum will cause contamination and affect print quality.
Supplies information 5 Push the tabs firmly with your thumbs until the long-life photoconductor kit clicks into place. 6 Close the rear door. Warning: Do not leave the rear door open longer than necessary. Extended light exposure can damage the blue photoconductor drum and cause print quality problems. 7 Open the front cover and hold the Cancel photoconductor kit counter and warning. 8 Close the front cover. The warning will be cleared and the counter will be reset to zero.
Supplies information Lexmark Return Program The Lexmark Return Program is an environmental program in which Lexmark sells new toner cartridges at a special price with the agreement that the cartridge will be returned, at no cost, only to Lexmark for recycling. Regular toner cartridges without this agreement are also available. Note: Regular toner cartridges can also be returned, at no cost, to Lexmark using the Lexmark Cartridge Collection Program.
6 Troubleshooting Section Page General problems 76 Print quality problems 78 Troubleshooting 75
Troubleshooting General problems Problem Solution / Answer Lights begin blinking. See Understanding the Lexmark E120 operator panel lights on page 10. Characters missing when printing to envelopes Check printer driver settings to make sure Envelope has been selected from the Paper Type menu. If Envelope is selected, try selecting a rougher texture setting. Sometimes toner does not adhere well to smooth-textured envelopes. From the printer driver, select Custom 6Rough Env from Paper Type menu.
Troubleshooting Problem Solution / Answer Toner low light sequence comes on To extend toner cartridge life somewhat, remove the cartridge. Gently shake the toner cartridge from side to side and front to back several times to redistribute the toner, and reinsert it. Repeat this procedure multiple times. If the print remains faded, replace the toner cartridge. See Changing the toner cartridge on page 68 for help. Paper stacks poorly in output bin 1 Turn the loaded paper stack over.
Troubleshooting Print quality problems To solve many print quality problems, replace supply or maintenance items that have reached the end of intended life. Use the following table for solutions. Symptom Cause Solution White lines Either the toner cartridge or the fuser is defective. Replace the toner cartridge or the fuser*, as needed.
Troubleshooting Symptom Cause Solution Light print • The Toner Darkness setting is too light. • The paper being used does not meet printer specifications. • The toner cartridge is low. • The toner cartridge is defective. • Select a different Toner Darkness setting from the printer driver before sending the job to print. • Load paper from a new package. • Avoid textured paper with rough finishes. • Make sure paper loaded in the tray is not damp. • Replace the toner cartridge.
Troubleshooting Symptom Cause Solution Uneven print density The toner cartridge is defective. First, remove and reset the toner cartridge. If problem persists, replace the toner cartridge. Ghost Images The Form Type setting in the printer driver is incorrectly set. Make sure the Form Type setting is correct for the paper or specialty media used. Specifically located ghost images The long-life photoconductor kit is exhausted. Replace the long-life photoconductor kit.
Troubleshooting Symptom Cause Solution Streaks at the bottom of the printed page. The long-life photoconductor kit is exhausted. Replace the long-life photoconductor kit. Uneven printing The toner cartridge is not properly installed. Remove and then reinsert the toner cartridge. Incorrect margins The Form Size setting in the printer driver is different from the paper size loaded in the tray. For example, A4 size paper is loaded into the tray, but the Form Size setting is not set to A4.
Notices Licensing Notice The printer resident software contains software developed and copyrighted by Lexmark. In addition, the printer resident software may contain: • Lexmark modified software licensed under the provisions of the GNU General Public License version 2 and/or the GNU Lesser General Public License version 2.
Notices ENERGY STAR European Community (EC) directives conformity A declaration of conformity with the requirements of the directives has been signed by the Director of Manufacturing and Technical Support, Lexmark International, S.A., Boigny, France. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950.
Notices Laser notice Statement of Limited Warranty for Lexmark E120 and Lexmark E120n for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location. When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item. The replacement item assumes the remaining warranty period of the original product.
Notices this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Index B J busy 13, 29 buttons 6, 7, 25, 32 Jam at printer exit sensor 40 at the input sensor 39 between the input and exit sensors 39 in the printer paper path 21 in Tray 1 / priority feeder 22 jams clearing 53 preventing 52 C Cable lock 6 canceling a print job from a Windows computer 64 from printer operator panel 64 card stock 48 cartridge region mismatch 16, 32 change cartridge 17, 33 Choosing appropriate print media 46 clear jams 53 Complex page 18, 34 L labels 47 letterhead 47, 63 Lexmark Cartridg
Index R Busy 13, 29 Canceling job 14, 30 cartridge region mismatch 16, 32 Close door 31 Error 14, 15, 16, 17, 21, 22, 24, 30, 31, 32, 33, 39, 40, 43 Load media 36 Manual duplex 20, 37 Not ready 15, 31 Offline 15, 31 Open door 15, 17, 33 Print side two 20, 37 Programming engine code 15, 32 Programming system code 15, 32 Ready/Power Saver 12, 28 Resetting printer 14, 30 Restoring factory defaults 14, 30 Service error 24, 43 Toner low 23, 24, 42, 43 Unsupported toner cartridge 43 Waiting 13, 30 lights 10, 26
