C500n (5023-xxx) User’s Guide March 2006 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2006 Lexmark International, Inc. All rights reserved. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.
Edition: March 2006 (5023-xxx) The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
Installation Environment Since the installation environment affects the printer, install the printer on a mounting stand or a desk at a place suitable for the printer operation. The following gives the ranges of temperature and humidity acceptable for printer operation. • • Acceptable environment • Temperature: 10°C to 32.5°C • Humidity: 15% to 80% Recommended environment • Temperature: 17.
Contents Chapter 1: Overview ........................................................................................................... 4 Basic model ..................................................................................................................................................... 4 Configured model ............................................................................................................................................ 4 Understanding the printer operator panel ........
Contents Ordering a fuser ...................................................................................................................................... 39 Ordering a waste toner bottle ................................................................................................................. 39 Ordering a photodeveloper cartridge ..................................................................................................... 39 Maintaining your printer for long term storage ............
1 Overview Basic model The following illustration shows the basic model and features of the Lexmark™ C500n printer. Operator panel Output bin Standard tray (250-sheet tray) Configured model The following illustration shows the 530-sheet drawer option available for the Lexmark C500n.For more information, see Installing and removing options.
Overview Understanding the printer operator panel The display panel is a two line, gray scale display that shows text. The Go and Stop buttons are located below the display panel, and the Back, Navigation, and Select buttons are located below the Go and Stop buttons. Display panel ERROR Error light Stop Go (with indicator light) Back Select Navigation buttons The use of the buttons and the layout of the operator panel is described in the following table.
Overview Button Function Display panel The display panel shows messages describing the current state of the printer and indicating possible printer problems you must resolve. The top line of the display is the header line. Tray1:Letter Ready ERROR Error light The error light appears whenever a service message occurs. For more information, see the Menus and Messages Guide.
2 Installing and removing options You can customize your printer by adding optional input devices. You can also use these instructions to help you locate an option for removal. Install the printer and any options you have purchased in the following order: CAUTION: If you are installing options after setting up the printer, turn the printer off and unplug the power cord before continuing.
Installing and removing options Installing a 530-sheet drawer Once you have selected a location and positioned an optional drawer, you are ready to position the printer. Lift the printer by the recessed handholds on both sides, and place it on the optional drawer. CAUTION: The printer weighs 29 kg (66 lb), and requires at least two people to lift it safely.
Installing and removing options Securing the drawer to the printer Bracket Tighten thumbscrew 1 Align one bracket with the hole on the right side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. 2 Starting at the front of the printer, push the right side cover onto the printer, fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the gap between the printer and the optional drawer.
Installing and removing options Tighten thumbscrew Bracket 3 Align the other bracket with the hole on the left side of the printer as shown. Press the bracket flat against the printer, and then tighten the thumbscrew. 4 Starting at the front of the printer, push the left side cover onto the printer, fitting each slot on the cover over its corresponding tab on the optional drawer in order to cover the gap between the printer and the optional drawer. Note the side cover orientation.
Installing and removing options Removing options If the printer location needs to change or the printer and media handling options need to be shipped to a new location, all media handling options must be removed from the printer. For shipping, pack the printer and media handling options securely to avoid damage. Removing the printer from the optional 530-sheet drawer 1 Turn the printer off and unplug the printer power cord. 2 Disconnect all cables from the back of the printer.
Installing and removing options 4 Starting at the back of the printer with the left side cover, gently pull each of the four slots off of their matching tabs as you work your way to the front of the printer.
Installing and removing options 5 Loosen the right thumbscrew and remove the right bracket. Loosen Thumbscrew Bracket 6 Loosen the left thumbscrew and remove the left bracket.
Installing and removing options 7 Lift the printer off of the optional drawer and set the printer aside. CAUTION: The printer weighs 29 kg (66 lb) and it requires at least two people to lift it safely. Make sure your fingers are not under the printer when you set it down.
3 Printing This chapter covers tips for printing, how to print certain lists of information from your printer, and how to cancel a job. Tips for successful printing Tips on storing media Store your media properly. For more information, see Storing media. Avoiding jams If you select appropriate paper or specialty media (transparencies, labels, and card stock), you are assisting in trouble-free printing. For more information, see Hints for avoiding jams.
Printing Canceling a job from the printer operator panel If the job you want to cancel is printing: 1 Press 2 Press to take the printer offline. to cancel the print job. Canceling a job from a computer running Windows Canceling a job from the taskbar When you send a job to print, a small printer icon appears in the right corner of the taskbar. 1 Double-click the printer icon. A list of print jobs appears in the printer window. 2 Select the job you want to cancel.
Printing 4 Press Delete. Printing the status page The status page shows parts life and printing information. You can use this page to determine the status of your supplies. 1 Make sure the printer is on and the Ready message appears. 2 Press 3 Press until you see Test Menu, and then press . 4 Press until you see StatusPage and then press . . The message Please Wait appears for a second, and then the message StatusPage blinks while the page prints.
4 Media specifications Media is paper, card stock, transparencies, labels, and envelopes. The last four are sometimes referred to as specialty media. The printer provides high quality printing on a variety of media. A number of things must be considered concerning media before printing. This chapter provides information on how to make media selections and how to care for media. Media guidelines Selecting the appropriate media for the printer helps avoid printing problems.
Media specifications Weight The printer can automatically feed paper weights from 60 to 176 g/m2 (16 to 47 lb bond) grain long. Paper lighter than 60 g/m2 (16 lb) might not be stiff enough to feed properly, causing jams. For best performance, use 90 g/m2 (24 lb bond) grain long paper. To use paper narrower than 182 x 257 mm (7.2 x 10.1 in.), it is recommended that the weight be greater than or equal to 90 g/m2 (24 lb bond). Curl Curl is the tendency of media to curve at its edges.
Media specifications Unacceptable paper The following papers are not recommended for use with the printer: • Chemically treated papers used to make copies without carbon paper, also known as carbonless papers, carbonless copy paper (CCP), or no carbon required (NCR) paper • Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the
Media specifications • Store paper in an environment where the temperature is approximately 21°C (70°F) and the relative humidity is 40%. • Store cartons of paper on a pallet or shelf rather than directly on the floor. • If you store individual packages of paper out of the original carton, make sure they rest on a flat surface so the edges do not buckle or curl. • Do not place anything on top of paper packages. Store paper in its original wrapper until you load it into the printer.
Media specifications Printing on letterhead Check with the manufacturer or vendor to determine whether the preprinted letterhead you have chosen is acceptable for laser printers. Page orientation is important when printing on letterhead. Use the following table for help when loading letterhead in the media sources.
Media specifications • • • • • • • Use only new, undamaged envelopes.
Media specifications Labels Your printer can print on many labels designed for use with laser printers, except for vinyl labels. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 170°C (338°F) and pressure of 25 pounds per square inch (psi). Try a sample of any labels you are considering using with the printer before purchasing a large quantity.
Media specifications Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Identifying media sources and specifications for information on the preferred weight for the grain direction of media. Try a sample of any card stock you are considering using with the printer before purchasing a large quantity. See Media types and weights for information on the preferred weight of media.
Media specifications Optional 530-sheet tray (Tray 2) Legend ✓ — supported ✘— unsupported Optional tray 250-sheet legal-size tray (Tray 1) Standard tray 250-sheet letter-size tray (Tray 1) Media sizes and support Media size Dimensions A4 210 x 297 mm (8.27 x 11.7 in.) ✓ ✓ ✓ A5 148 x 210 mm (5.83 x 8.27 in.) ✓ ✓ ✘ JIS B5 182 x 257 mm (7.17 x 10.1 in.) ✓ ✓ ✘ Letter 215.9 x 279.4 mm (8.5 x 11 in.) ✓ ✓ ✓ Legal 215.9 x 355.6 mm (8.5 x 14 in.) ✘ ✓ ✘ Executive 184.2 x 266.7 mm (7.
Media specifications Optional 530-sheet tray (Tray 2) Legend ✓ — supported ✘— unsupported Optional tray 250-sheet legal-size tray (Tray 1) Standard tray 250-sheet letter-size tray (Tray 1) Media sizes and support (continued) Media size Dimensions Universal* 250-sheet letter tray**: 104.8 x 210 mm to 215.9 x 297 mm (4.125 x 8.27 in. to 8.5 x 11.7 in.) 250-sheet legal tray**: 104.8 x 210 mm to 215.9 x 355.6 mm (4.125 x 8.27 in. to 8.5 x 14 in.) ✓ ✓ ✘ 9 Envelope 98.4 x 225.4 mm (3.875 x 8.9 in.
Media specifications Media support for models and sources Legend ✓ — supported ✘— unsupported Media Standard tray 250-sheet letter size tray (Tray 1) Optional tray 250-sheet legal size tray (Tray 1) Optional 530sheet drawer (Tray 2) Paper ✓ ✓ ✓ Card stock ✓ ✓ ✘ Transparencies ✓ ✓ ✘ Paper labels ✓ ✓ ✘ Envelopes ✓ ✓ ✘ Glossy paper ✓ ✓ ✘ Media types and weights Media weight Legend ✓ — supported ✘— unsupported Standard tray 250-sheet letter size tray (Tray 1) Optional tray 250-sh
Media specifications Media type setting based on media and weight Legend N/A = Nonapplicable Media Paper (grain long)1 Media weight Type Standard tray 250-sheet letter size or optional 250-sheet legal size tray (Tray 1) 2 Optional 530sheet drawer (Tray 2) Print mode Xerographic or bond paper 60–74 g/m (16–19 lb) Xerographic or bond paper 75–120 g/m2 (20–32 lb) 75–105 g/m2 (20–28 lb) 100% cotton 75–120 g/m2 (24–32 lb) 75–120 g/m2 (24–32 lb) Glossy paper4 Glossy 120 g/m2 (32 lb) N/A MTHICK
Media specifications Media capacities Legend ✓ — supported ✘— unsupported Media type Standard tray 250-sheet letter size tray (Tray 1) Optional tray 250-sheet legal size tray (Tray 1) Optional 530-sheet drawer (Tray 2) Paper 250 sheets* 250 sheets* 530 sheets* Card stock 30 sheets** 30 sheets** ✘ Labels 80 80 ✘ Transparencies 50 50 ✘ Envelopes 10 of Com 10 10 of Com 10 ✘ * Based on 20 lb paper. ** 30 sheets of 90 lb card stock or 25 sheets of 110 lb card stock.
Media specifications Load the standard tray or optional trays in the same way. The width and length guide tabs look different; however, all of them squeeze and move in the same manner. 1 Pull the tray out. Remove the tray completely.
Media specifications 2 Squeeze the length guide tabs together as shown. Slide the guide to the correct position for the size of paper you are loading. For setup, load letter- or A4-size paper based on the standard size for your country or region. Notice the size indicators on the bottom of the tray on both sizes of the guide. Use these indicators to help you position the guide at the correct size.
Media specifications size indicators on the bottom left of the tray. Notice the load line label on the side of the tray which indicates the maximum stack height for your media.
Media specifications 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the media. Straighten the edges on a level surface. 5 Load the paper stack with the recommended print side faceup. Load the stack toward the rear of the tray as shown. If you load letterhead paper, place the header at the rear of the tray. C AB DL 0 B5 B5 #1 A4 R LT DL 0 B5 B5 #1 A4 R LT 6 Insert the tray.
Media specifications 3 Squeeze the width guide tabs as shown in step 3 on page 32. Slide the width guide to the correct position for the size of envelope you are loading. Notice the size indicators on the bottom left of the tray. 4 Push the envelope stack aid tabs toward each other. They snap into place. Note: These tabs keep a stack of envelopes in the proper position for feeding.
Media specifications 6 Load envelopes flap side down with the stamp area and flap on the left. The end of the envelope with the stamp area enters the printer first. Warning: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self-stick adhesives. These envelopes may severely damage the printer. The stamp is shown in the illustration only for placement.
Media specifications Using the media support in the output bin Use the media support so a stack of media does not skew in the output bin. To use the media support: 1 Grasp the edges of the media support at the indentations in the output bin. 2 Lift the media support. 3 Lower the media support into place so that it is now at an angle. The media support is inclined so your stacked media now remains in a neater stack in the output bin.
5 Maintenance The following sections deal with topics for a network administrator in charge of the printer. Maintaining your printer Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the printer, you may want to designate a key operator to do the setup and maintenance of your printer. Refer printing problems and maintenance tasks to this key operator. In the U.S.
Maintenance Part number Description of cartridge Average yield C500S2YG Yellow toner 1,500 pages C500S2KG Black toner 2,500 pages C500H2CG Cyan high yield toner 3,000 pages C500H2MG Magenta high yield toner 3,000 pages C500H2YG Yellow high yield toner 3,000 pages C500H2KG Black high yield toner 5,000 pages Yields are based on an approximate coverage of 5%. Ordering a fuser When the Replace Fuser message appears, the fuser has been exhausted and will need to be replaced.
Maintenance If you need more information about changing menu settings, see the Menus and Messages Guide on the Software and Documentation CD. Maintaining your printer for long term storage If you turn the printer off for an extended period, remove the fuser. Pull the fuser pressure release levers open and then store the fuser. To pull the fuser pressure release levers open, see page 45 for an illustration. Storing supplies Use the following guidelines for proper storage.
Maintenance Replacing the toner cartridges When a Check Toner xxxx message appears on the operator panel, you should order the appropriate print cartridge. Replace the cartridge when the Replace Toner x message appears. For more information, see the Menus and Messages Guide on the Software and Documentation CD. 1 Pull the front door release latch forward and gently lower the front door. 2 Grasp the handle on the empty toner cartridge and pull it straight out.
Maintenance 5 Remove the cover and any other packing material or tape from the cartridge. Warning: Do not touch the roller surface under the toner cartridge cover. Touching the surface may damage the roller.
Maintenance 6 Grasp the handle on the new toner cartridge. 7 Align the toner cartridge with the appropriate slot and slide the toner cartridge in. M K Y C Toner cartridges must remain in this order; they are not interchangeable in the slots. Notice the labels on the right side of the toner cartridges. From top to bottom, the labels mean: K Black M Magenta Y Yellow C Cyan 8 Repeat step 2 on page 41 through step 7 on page 43 to replace any other toner cartridges. 9 Close the front door.
Maintenance Replacing the fuser When Replace Fuser appears on the operator panel, you must replace the fuser immediately. For more information, see Ordering a fuser. CAUTION: The fuser and the inside of the printer near the fuser may be hot. Wait for it to cool before replacing the fuser. 1 Turn the printer off. 2 Push the rear door release latch. 3 Gently lower the rear door.
Maintenance 4 Turn the two green fuser release levers as shown. 5 Grasp the used fuser by the handles and lift it straight up. Dispose of the used fuser. Handle Handle 6 Unpack the new fuser. Remove any packaging material or tape. 7 Grasp the new fuser by the handles and align it with its opening. 8 Gently lower it into place.
Maintenance 9 Turn the two green levers as shown to lock the new fuser into place. 10 Push the other two green release levers down. 11 Close the rear door. 12 Turn the printer on. When the printer returns to Ready, reset the fuser count. See Ordering a fuser for information on resetting the fuser count.
Maintenance Replacing the waste toner bottle When Replace WT. Pack appears on the operator panel, you need to replace the waste toner bottle soon. Make sure you have ordered one. For more information, see Ordering a waste toner bottle. Unpack the box. It contains a new waste toner bottle, a bottle cap, and a plastic bag. Remove any packaging material or tape from the items. 1 Pull the front door release latch forward and gently lower the front door. 2 Grasp the handle on the waste toner bottle.
Maintenance 3 Plug the hole of the used waste toner bottle with the bottle cap. 4 Wrap the used waste toner bottle in the plastic bag and dispose of the bag properly. 5 Grasp the handle on the new waste toner bottle and align it with its opening. 6 Push it straight in. 7 Close the front door.
Maintenance Replacing the photodeveloper cartridge When Replace Belt CG appears on the operator panel, you need to replace the photodeveloper cartridge immediately. For more information, see Ordering a photodeveloper cartridge. 1 Pull up on the top door release latch. Pull the top door up, then rotate it backwards to its open position. 2 Push the latches toward each other to release the photodeveloper cartridge. Note: Notice the arrow on each latch which points inward.
Maintenance 3 Grasp the handle and pull the used photodeveloper cartridge straight up. Dispose of it properly. 4 Carefully unpack the new photodeveloper cartridge. Remove any packaging material or tape. 5 Remove the two clips on the sides of the photodeveloper cartridge. Warning: Do not touch the photoconductor film, which is the shiny green part of the photodeveloper cartridge.
Maintenance 6 Grasp the handle of the new photodeveloper cartridge and align it with its opening. Gently lower it into place. 7 Push the latches away from each other to lock the photodeveloper cartridge into place. 8 Close the top door. 9 Turn the printer on. When the printer returns to Ready, reset the photodeveloper belt count. See Ordering a photodeveloper cartridge for information on resetting the belt count.
Maintenance Recycling Lexmark products To return your Lexmark products to Lexmark for recycling: 1 Visit our Web site: www.lexmark.com/recycle 2 Follow the instructions on your screen. Cleaning the printhead lens Clean the printhead lens when you see print quality problems as mentioned in in the Troubleshooting chapter. 1 Turn the printer off. 2 Pull the front door release latch forward and gently lower the front door.
Maintenance 7 Gently wipe the printhead lens in one direction using a clean, dry lint-free cloth. 8 Push the lens cover down. 9 Replace the Photodeveloper cartridge, for more information see Replacing the photodeveloper cartridge on page 49. 10 Push the latches away from each other to lock the photodeveloper cartridge into place. 11 Close the top door. 12 Install all of the toner cartridges. See Replacing the toner cartridges on page 41.
Maintenance 13 Close the front door. 14 Turn the printer on.
6 Clearing jams Hints for avoiding jams The following hints can help you avoid jams: • Use only recommended paper or specialty media (referred to as media). See Media guidelines for more information. See the Card Stock & Label Guide available on the Lexmark Web site at www.lexmark.com/ publications for more information about which media will provide optimum results for your printing environment.
Clearing jams Identifying the media path The following illustration shows the path that media travels through the printer. The path varies depending on the input source (tray 1 or tray 2).
Clearing jams Accessing jam areas Open doors and covers, and remove trays to access jam areas. The illustration shows the location of sources and possible jam areas. Rear door Standard tray (Tray 1) 530-sheet tray (Tray 2) Use the following table to locate instructions for a particular jam; however, to resolve any message, you must clear all media from the media path.
Clearing jams JAM-A Tray, Rear (tray 1) A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. Tray x could be the 250-sheet letter size tray or the optional 250-sheet legal size tray (Tray 1), or the optional 530-sheet tray (Tray 2). 1 2 Pull the tray out. Remove the tray completely. • For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out.
Clearing jams JAM-A Tray, Rear(tray 2) A JAM-A Tray, Rear message indicates the media is jammed in either tray 1 or tray 2. The affected tray is indicated by the Tray x message. To clear a jam from the optional 530-sheet tray (Tray 2): 1 Pull the tray out. Remove the tray completely. • For a misfeed of the media, the single piece of media is laying on top of the stack. Pull it straight out. A B • C For media jammed behind the tray area, locate the jam on the bottom surface of the support unit.
Clearing jams JAM-B Rear A JAM-B Rear message indicates the media is jammed behind the rear door. 1 Push the rear door release latch. 2 Gently lower the rear door.
Clearing jams 3 Pull the fuser pressure release levers to release tension on the media. 4 Grasp each side of the jammed media. Pull it to the rear of the printer and then out. Fuser pressure release lever Fuser pressure release lever Note: Gently pull the media out so you do not tear it. 5 Close the rear door.
Clearing jams JAM-C Rear A JAM-C Rear message indicates the media is jammed behind the rear door above the fuser. 1 Push the rear door release latch and gently lower the rear door. For more information, see the illustrations on page 60. 2 Pull the fuser pressure release levers to release tension on the media. 3 Grasp each corner of the jammed media, and pull it up and out. Fuser pressure release lever Fuser pressure release lever Note: Gently pull the media out so you do not tear it.
7 Administration The following sections are for a network administrator in charge of the printer. Memory requirements Your printer ships with 64MB of memory for fast, efficient processing of color jobs. Restoring factory default settings When you first enter the printer menus from the operator panel, you may notice an asterisk (*) next to a value in the menus. This asterisk indicates the factory default setting. These settings are the original printer settings.
Administration Disabling and enabling power saver To adjust the SleepMode (power saver) setting in the Config Menu: 1 Make sure the printer is on and the Ready message appears. 2 Press 3 Press until you see Config Menu, and then press 4 Press until you see SleepMode, and then press 5 Press until you see off (choose on to enable), and then press 6 Press . . . . to return to Ready.
8 Troubleshooting Solving basic printer problems Sometimes printer problems are very easy to solve. When you have a problem, first make sure that: • If a message is displayed on the operator panel, you consult the Menus and Messages Guide on the Software and Documentation CD. • The printer power cord is plugged into the printer and a properly grounded electrical outlet. • The printer power switch is on. • The electrical outlet is not turned off by any switch or breaker.
Troubleshooting Solving display problems Symptom Cause Action Operator panel is blank. The printer self test failed. Turn the printer off, wait about 10 seconds, and turn the printer on. Warming Up appears on the operator panel. When the test is completed, Ready is displayed. If the messages do not appear, turn the printer off and contact the Lexmark Customer Support Center at 1-859-232-3000 or http://support.lexmark.com. Menu settings changed from the operator panel have no effect.
Troubleshooting Solving print quality problems You can solve many print quality problems by replacing a supply or maintenance item that has reached the end of its intended life. Check the operator panel for a message about a printer consumable. See Determining the status of supplies for information about other ways to identify consumables that need to be replaced. Use the following table to find solutions to print quality problems.
Troubleshooting Symptom Cause Solution Streaked horizontal lines The toner cartridges may be defective, empty, or worn. The fuser may be defective or worn. Replace the toner cartridges or fuser as needed. ABCDE ABCDE ABCDE Streaked vertical lines Toner is smeared before fusing to If paper is stiff, try feeding from another tray. the paper. Replace the color toner cartridge causing the The toner cartridges are defective. streaks.
Troubleshooting Symptom Cause Solution Transparency print quality is poor (Print has inappropriate light or dark spots, toner is smeared, horizontal or vertical light bands appear, or color does not project.) You are using transparencies that do not meet the printer specifications. Use only transparencies recommended by the printer manufacturer. Toner specks The toner cartridges are defective. Replace the toner cartridges. The fuser is worn or defective. Replace the fuser.
Troubleshooting Symptom Cause Solution Incorrect margins Guides in the selected tray are set for a different size paper than what is loaded in the tray. Move the guides in the tray to the proper positions for the size loaded. Skewed print (Print is inappropriately slanted.) Guides in the selected tray are not in the correct position for the paper size loaded in the tray. Move the guides in the tray to the proper positions for the size loaded.
Troubleshooting Solving option problems Symptom Cause Solution The option does not operate correctly after it is installed, or it stops working. The option is not installed correctly. Remove the option, and then reinstall it. Cables connecting the option to the printer are not attached correctly. Check the cable connections. See the Setup Sheet for instructions. The printer driver does not recognize that the option is installed.
Troubleshooting Solving network printing problems Problem Action Job did not print or incorrect characters printed. Verify that the Lexmark internal print server or external print server is set up properly and the network cable is connected. For more details, See the Software and Documentation CD that shipped with your printer. Solving other problems Problem Action I need to get updated printer drivers or utilities. See the drivers CD that came with your printer.
Notices Cautions and warnings Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the printer.
Notices Electronic emission notices Note: To assure compliance with FCC and other regulations on electromagnetic interference for a Class B computing device, the LAN Connection Cable provided with the printer must be used if a LAN connection is installed. Failure to use this LAN Connection Cable may result in a violation of FCC or other electromagnetic emission regulations.
Notices Korean MIC statement Japanese VCCI notice Notices 75
Notices Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 1-meter average sound pressure, dBA C500n Printing 53 Idling 42 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products.
Notices Laser notices Laser advisory label A laser notice label may be affixed to this printer as shown: Class 1 laser statement The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.
Notices If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option). If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product.
Notices Additional rights Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you. This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state.
Index A I adjusting Power Saver 63, 64 avoiding jams, hints 55 avoiding media jams 15 Indicator light 5 J jam messages JAM-A Tray, Rear 58 JAM-B Rear 60 JAM-C Rear 62 jams avoiding 55 clearing, media path 56 hints to avoid 55 B Back button 5 button back 5 stop 5 C L canceling, print job printer operator panel 16 card stock, guidelines 25 characteristics, media 18 letterhead 21 cleaning, printhead lens 52 clearing jams, possible jam areas 56 current menu settings 17 with menu settings page 17 labels
Index characteristics 18 sizes 26 types 28 weights 28 media support, using 37 menu settings page, printing 17 menus, printing menu settings page 17 model type 72, 74 menu settings, no effect 66 media feed frequent jams 71 Paper Jam message remains after clearing jam 71 network printing incorrect characters printed 72 job did not print 72 options 530-sheet drawer 71 operating incorrectly 71 stops working 71 other access to updated printer driver 72 access to updated utilities 72 cannot find printer escape
Index S ghost images 69 gray background 69 incorrect margins 70 poor transparency quality 69 print irregularities 68 print too dark 68 print too light 68 repeating defects 67 skewed print 70 solid color pages 70 streaked horizontal lines 68 streaked vertical lines 68 toner rubs off paper easily 69 toner specks 69 uneven print density 69 white or colored lines 67 printing problems 66 job didn’t print 66 print time seems long 66 unexpected page breaks 66 unresponsive printer 65 safety information 2 serial
