Forms Printer 2500 Series User's Guide January 2014 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2014 Lexmark International, Inc. All rights reserved.
Contents 2 Contents Safety information.......................................................................................6 Learning about the printer...........................................................................7 Printer overview........................................................................................................................................7 Applying control panel overlays...............................................................................................
Contents 3 Loading a cut form or envelope manually ........................................................................................................36 Aligning the left margin ....................................................................................................................................38 Setting Top-of-Form................................................................................................................................
Contents 4 Troubleshooting.........................................................................................61 Checking an unresponsive printer...........................................................................................................61 Testing the printer...................................................................................................................................61 Checking the printer status......................................................................
Contents 5 Notices.......................................................................................................75 Edition notice..........................................................................................................................................75 Power consumption................................................................................................................................78 Index.............................................................................
Safety information 6 Safety information Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. CAUTION—POTENTIAL INJURY: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If the power cord is misused, a risk of fire or electrical shock results. Inspect the power cord regularly for signs of misuse.
Learning about the printer 7 Learning about the printer Printer overview The LexmarkTM Forms Printer 2500 Series printers are available in 9‑ and 24‑wire narrow‑ and wide‑carriage models. Depending on the model you have chosen, your printer may look slightly different from the printer illustrated.
Learning about the printer 8 Printer back view 5 1 2 3 4 6 11 10 9 8 7 Part name 1 Ribbon access cover latch 2 Acoustic flap 3 Tear off bar 4 Ribbon access cover latch 5 Recessed network button 6 Network connector Warning—Potential Damage: Do not touch the Network connector except when the printer is turned off.
Learning about the printer 9 Understanding the printer features and functions Feature/function 2580/2581 2590/2591 Multi‑speed printing FastDft (Fast Draft) • 10 characters per inch (cpi) • 12 cpi • 440 characters per second (cps) • 520 cps • 410 cps • 520 cps Draft 309 cps 274 cps Courier 77 cps (Near‑Letter‑Quality mode) 91 cps (Letter‑Quality mode) Gothic Character spacing Note: Fast Draft supports only 10, 12, and 15 pitch.
Learning about the printer 10 Feature/function All models Control panel Button control for Load/Unload, Tear Off, Font, Setup, Pitch, Macro, and paper movement functions. Control panel lights indicate current status. Font lock • Locks the font selection you make from the control panel so it is not changed by your program. • Font lock is deactivated when you turn the printer off unless it is set in the printer default settings.
Learning about the printer 11 Feature/function All models Bar code function These bar codes are resident in the printer: • • • • • • • • • • 3 of 9 Codabar (NW‑7) Code 39 Code 128 Interleaved 2 of 5 UPC‑A UPC‑E EAN 8 EAN 13 PostNet Note: For more information on the Bar code function, see the Technical Reference available on the Lexmark Web site at www.lexmark.com.
Learning about the printer 12 3 Open the manual feeder, and then move the paper select lever to the position. 4 Move the left paper guide to the right until it stops. 5 Insert a single sheet of paper into the front of the printer. 6 Adjust the right paper guide to fit the paper width. A 7 Continue to push the paper into the printer until the Paper Out light stops blinking. • If Auto Cut Sheet Load is set to On, the paper feeds automatically to the Top‑Of‑Form.
Learning about the printer 13 Note: This function is disabled if a USB cable is connected. 1 Make sure the printer is on and paper is loaded. 2 With a paper clip or the tip of a pen, press the recessed button located just above the Network connection. The network setup page prints. Warning—Potential Damage: Do not touch the Network connector except when the printer is turned off. 3 Check the first section on the network setup page, and confirm that the status is Connected.
Learning about the printer 14 For Lexmark Forms Printer 2580/2581 users: 1 Forms Printer 2580/2581 2 Forms Printer 2480/2481 plus 3 Forms Printer 2380/2381 plus 4 2380 plus/2381 plus 5 2380/2381 IBM Personal Printer SeriesTM II 6 4201/4202 IBM ProprinterTM III 7 4201/4202 IBM Proprinter II 8 IBM ExecJetTM Printer Model 4072 For Lexmark Forms Printer 2590/2591 users: 1 Forms Printer 2590/2591 2 Forms Printer 2490/2491 3 Forms Printer 2390 plus/2391 plus 4 2390 plus/2391 plus 5 2390/2391 IBM Personal Print
Learning about the printer For Forms Printer 2590/2591 users: 1 Epson LQ850 2 LQ 1050 Using Okidata MICROLINE emulation mode If the printer has the Okidata MICROLINE emulation option installed, select a printer from your application in the following preferred order.
Using the control panel 16 Using the control panel Understanding the control panel buttons The control panel has two layers of functionality: • Layer 1, with the control panel cover closed, contains basic functions like FormFeed, Tear Off, and taking the printer online/offline. • Layer 2, with the control panel cover open, contains more advanced functionality. Use layer 2 to select a macro and change printer menu settings.
Using the control panel 17 1 7 1 2 3 4 Power Set TOF Micro Pitch 6 Lock LineFeed Macro Setup Micro 10 20 12 24 15 P5 3 17 5 Button 2 4 Function 1 LineFeed Advances the paper one line. Press and hold LineFeed to advance the paper 5 micro movements, and then go into continuous feed. 2 Macro To support different styles of pre‑printed forms, selects between four document formats 3 Setup Press to enter Setup mode.
Using the control panel 18 Light Light status What it means Power On The printer is online. Ready On The printer is online and ready to print. Blinking The printer is receiving data. Off The printer is offline. On Tractor 2 is activated. Tractor 2 Note: The optional Tractor 2 Feeder must be installed. Paper Out Off Font Paper is loaded in the printer. Blinking The printer is out of paper. On A printer error has occurred.
Using the control panel 19 To change the Tear Off position on the current page: • Press LineFeed to move the paper incrementally. • Press Tear Off to move the paper to the Top‑Of‑Form. Using the Load/Unload function Use the Load/Unload button to unload continuous forms from the printer to allow printing on either a cut form or an envelope. The Load/Unload function works only when the tractor unit is in the push position.
Using the control panel 20 Selecting and locking a font The printer data stream may contain control codes which select a particular font. To override the codes, you can select and lock a particular font of your choice. 1 To select a font, press Font repeatedly until you see the font light on next to the selection you want.
Using the control panel 21 Selecting and locking a pitch The printer data stream may contain control codes which select a particular pitch. To override the codes, you can select and lock a particular pitch of your choice. 1 To select a pitch, open the control panel to layer 2. 1 2 3 4 Power Set TOF Micro Pitch LineFeed Micro Macro Setup 10 20 12 24 15 Lock 17 2 Press Pitch repeatedly until the pitch light comes on next to the pitch you want.
Loading paper 22 Loading paper This section explains how to load continuous forms, cut sheet forms, labels and envelopes. It also includes information about paper orientation, setting the forms thickness lever, and using the push and pull tractors for different paper paths. 2 1 3 4 1 Cut sheet forms 2 Continuous forms 3 Envelopes 4 Labels Setting the forms thickness lever Use the forms thickness lever to make adjustments for printing on various forms depending on the paper thickness.
Loading paper Paper type 23 Paper thickness Single forms (cut or continuous) Thin Paper weight Forms thickness lever setting 56 g/m2 (15 lb) 1 65 Normal Multiple‑part forms (16 lb) 68 g/m2 (18 lb) 75 Thick g/m2 g/m2 1 or 2 (20 lb) 90 g/m2 (24 lb) 2 2‑part 3‑part 2 or 3 3 or 4 4‑part 4 or 5 5‑part 5 or 6 6‑part 5, 6, or 7 Envelopes 4, 5, or 6 Notes: • Print quality depends on the multiple‑paper quality and the operating environment.
Loading paper Front loading paper 24 Rear loading paper Paper paths for the pull tractor In these examples, the tractor pulls the paper from the front or the bottom of the printer. Front loading paper Bottom loading paper Using the Tear Off function Pressing the Tear Off button advances the perforation of a continuous form to the tear off position.
Loading paper 25 If you have already set your Top‑Of‑Form and now want to change the Tear Off position, follow these steps: 1 Press Start/Stop to take the printer offline. 2 Press and hold Tear Off until the printer beeps. The light blinks. 3 Open the control panel cover to access layer 2. 4 Press Micro or Micro to move the paper to the desired Tear Off position. 5 Close the control panel cover. The printer beeps twice. The paper rolls backward, then goes to the new Tear Off position.
Loading paper 26 3 Set the forms thickness lever to a setting corresponding with the paper thickness you are using. 4 Pull the front cover up. 5 Move the paper select lever down to the position. 6 Pull the left and right tractor locking levers up to unlock the tractors.
Loading paper 27 7 Open the left and right tractor doors, and then place the paper holes over the second or third pins of the tractor unit. If necessary, move the left or right tractor to adjust the tractors to the paper width. Note: Keeping the left tractor positioned to the left of the rubber tractor stop keeps your paper within the paper sensor area. 8 Close the left and right tractor doors. 9 Move the tractor to align the left margin on your paper with the [A symbol printed on the rear plate.
Loading paper 28 12 Close the front cover. 13 Press Start/Stop to load the paper to Top‑Of‑Form and put the printer online. If Auto Tear Off is set to On, the printer moves the paper to the Tear Off bar. Note: When you use the push tractor to print continuous forms, line spacing within the first 1.5 inches of the first form may not be uniform. Front loading continuous forms using the pull tractor Make sure the tractor is in the pull position.
Loading paper 6 Pull the left and right tractor locking levers up to unlock the tractors. 7 Open the left and right tractor doors. 8 Open the front cover. 9 Insert paper into the front of the printer between the metal and plastic plates.
Loading paper Push or pull the paper through the paper path until it passes the printhead. 10 Close the front cover. 11 Place the paper holes over the tractor pins. If necessary, move the left or right tractor to adjust the tractors to the paper width. Note: If you have trouble moving the right tractor to the paper width, roll the rubber tractor stop out of the seated position. Move the tractor to the paper width, load the paper, and then lock the right tractor.
Loading paper 31 16 Remove slack from the paper, and then lock the right locking lever. 17 Open the control panel cover to access layer 2. 18 Press Micro , Micro , or LineFeed to move the paper to the Top‑Of‑Form you want to use. Notes: • Use the second form to set Top‑Of‑Form alignment. • To do this, align the horizontal lines (located on the platen) with the Top‑Of‑Form you want. 19 Press Set TOF to set the Top‑Of‑Form.
Loading paper 32 Note: If you have installed the optional Auto Sheet Feeder or Tractor 2 Feeder, see the documentation that came with the option for paper loading instructions. 1 Turn the printer on. 2 Make sure the paper path is clear. Note: If a cut form or envelope is loaded in the printer, press FormFeed to remove it. 3 Set the forms thickness lever to 7. 4 Move the paper select lever down to the position.
Loading paper 5 Remove the ribbon access cover. 6 Pull the left and right tractor locking levers up to unlock the tractors.
Loading paper 7 Open the left and right tractor doors. 8 Insert the paper through the bottom slot of the printer. Push or pull the paper through the paper path until it passes the printhead. 9 Place the paper holes over the tractor pins.
Loading paper If necessary, move the left or right tractor to adjust the tractors to the paper width. Note: If you have trouble moving the right tractor to the paper width, roll the rubber tractor stop out of the seated position. Move the tractor to the paper width, load the paper, and then lock the right tractor. 10 Close the left and right tractor doors. 11 Replace the ribbon access cover. 12 Move the tractor to align the left margin on the paper with the [A symbol printed on the rear plate.
Loading paper 36 Loading cut forms Cut forms can be single sheets, envelopes, or multiple-part forms. They are placed one at a time into the manual feeder. Loading a cut form or envelope manually Note: If you have installed the optional Auto Sheet Feeder or Tractor 2 Feeder, see the documentation that came with the option, for paper loading instructions. 1 Turn the printer on. 2 Make sure the paper path is clear.
Loading paper 37 7 Move the left paper guide so that the print start position you want aligns with the [A symbol printed on the margin guide. The distance from the left paper guide to the [A symbol determines the width of the left margin. A 8 Place a cut form or an envelope against the left paper guide. Note: If you are loading a preprinted form or envelope, put the top edge in first with the printed side up.
Loading paper 38 • If Auto Cut Sheet Load is set to Off, press FormFeed. 11 Make sure the printer is online, and the Ready light is on solid. Note: If not, press Start/Stop until the Ready light is on solid. Aligning the left margin You can manually change the first print position at the left margin. The first print position is indicated by the [A symbol. You can also set the left margin in your program.
Loading paper 39 Setting Top-of-Form Top-of-Form sets the first line of print. Use the control panel to save your Top-of-Form settings for continuous forms, cut forms, and for each macro enabled. Setting Top‑Of‑Form for continuous forms in push mode 1 Clear the paper path. The Paper Out light blinks if no paper is loaded. If the Paper Out light is off, tear off excess forms, and then press Load/Unload. If a cut form is loaded, press FormFeed to clear the paper path.
Loading paper 40 Setting Top‑Of‑Form for continuous forms in pull mode 1 Turn the printer on. The Paper Out light blinks if no paper is loaded. 2 Move the paper select lever down to the position. 3 Load continuous form paper on the pull tractor feed pins. 4 Open the control panel cover to access layer 2.
Loading paper 41 4 Open the control panel cover to access layer 2. 1 2 3 4 Power Set TOF Micro Pitch LineFeed Micro Macro Setup 10 20 12 24 15 Lock 17 5 Press any paper movement button (Micro , Micro , LineFeed) to align the horizontal lines located on the platen with the Top‑Of‑Form you want. Note: If you press and hold a paper movement button, the paper will advance in micro movements and then go into continuous feed mode. 6 Press Set TOF to set and save your Top‑Of‑Form.
Paper and specialty media guide 42 Paper and specialty media guide Paper types and sizes supported by the printer The printer supports paper weights of 56–90 g/m2 (15‑24 lb) and envelope weights of 75–90 g/m2 (20‑24 lb). Paper types Single Multiple part Envelopes Cut Forms 76 mm (3.0 in.) to 297 mm (11.7 in.)* 76 mm (3.0 in.) to 297 mm (11.7 in.)* 152 mm (6.0 in.) to 241 mm (9.5 in.) Continuous Forms 76 mm (3.0 in.) to 254 mm (10.0 in.) 76 mm (3.0 in.) to 254 mm (10.0 in.
Changing tractor positions 43 Changing tractor positions The tractor unit can be installed in the push tractor position or the pull tractor position. This section describes how to change the tractor unit position. Push tractor position The printer comes with the tractor unit installed in the push tractor position, at the front of the printer. Using the front push tractor is the most convenient way to load continuous forms, and allows you to use the Tear Off feature of the printer.
Changing tractor positions 44 Converting the push tractor to pull tractor position 1 Make sure the printer is off. 2 Make sure paper is not loaded in the printer. 3 Pull the front cover up and out of the way. 4 Hold down the latching levers while you lift and pull the tractor unit out of the printer. 1 2 1 Tractor unit 2 Latching levers 5 Remove the ribbon access cover. 6 Turn the tractor unit around so that the latching levers are upright, facing you.
Changing tractor positions 45 8 To slide the tractor feeder into the printer: a Hold down the latching levers and gently push the tractor feeder into the printer until it stops. b Continue holding down the latching levers, and tilt the tractor feeder toward the front of the printer until the hooks at the end of the latching levers fit around the posts on the printer frame. c Release the latching levers. Note: The tractor unit fits into place at a 40° angle.
Changing tractor positions 5 Make sure the paper select lever is set to the 46 position. 6 While holding down the latching levers, fit the left and right locks onto the posts in the printer. 7 Release the latching levers. 8 Close the front cover.
Understanding Setup mode and menu options 47 Understanding Setup mode and menu options The printer is preset at the factory for font, pitch, form length, and other settings. These are called factory default settings. This chapter describes how to change the factory default settings, how to set up macros, and how to set form length. Using Setup mode Note: Make sure continuous forms are loaded in the printer when using Setup mode. 1 Open the control panel to access layer 2.
Understanding Setup mode and menu options To Select Press Data Options Micro Control Options Micro Emulation Options Setup Interface Options Pitch 48 4 Select any option from the Main menu by pressing the corresponding button. Note: A new menu will print each time you press a button, displaying the new selection. 5 After you make all your selections, the printer will print a page with your changes reflected.
Understanding Setup mode and menu options Control Options 49 Current Press Quiet Micro 4 Press the button that corresponds to the language you want, or press Setup to print more Menu Language options. 5 For this example, press Macro to select French. Menu Language To Select Press No Change Set TOF English LineFeed French Macro German Micro Italian Micro (More) Setup Return to Main menu Pitch Printer menus now print in French.
Understanding Setup mode and menu options 50 Control Options Control Options define how the printer performs many basic tasks. Emulation Options Emulation Options determine how the printer interacts with the program. Interface Options Interface Options define how information is transferred from the computer to the printer. Forms Macro options Note: Use Setup mode to configure the printer according to your needs. To print a list of all default settings, press LineFeed from the Main menu.
Understanding Setup mode and menu options 51 Paper Handling Options Use the following options to select paper handling option changes, as detailed: • Auto Tear Off – On—Continuous forms automatically advance to the Tear Off bar position. – Off—You can manually advance the perforation of a continuous form to the Tear Off bar position. Note: On is the factory default setting. • Auto Cut Sheet Load – On—Cut sheet paper automatically loads to the current Top‑Of‑Form position.
Understanding Setup mode and menu options Auto LF Requires a line feed to occur. • On—A line feed is performed for each Carrier Return (CR) code received. • Off—A line feed does not occur when a CR code is received. Note: Off is the factory default setting. Auto CR Requires a CR to occur. • On—A CR is performed for each line feed code received. • Off—A CR does not occur when a line feed code is received. Note: Off is the factory default setting.
Understanding Setup mode and menu options 53 Uni‑Dir Printing • On—The printer prints unidirectionally by line (in NLQ mode). • Off—The printer prints one line and a return line of print bidirectionally. Proportional Spacing is an exception; when this pitch is selected, the printer still prints unidirectionally. Note: Off is the factory default setting. Auto Ready Cut Sheet Customizes how the printer goes to the Ready state after a cut sheet is loaded.
Understanding Setup mode and menu options 54 Emulation options Note: Enter Setup mode to configure the printer according to your needs. For more information, see “Using Setup mode” on page 47. To print a list of all default settings, press LineFeed from the Main menu. Make Emulation option selections from IBM (the factory default setting), Epson, or OKI mode. For more information regarding data stream changes, see the Technical Reference available on the Lexmark Web site at www.lexmark.com/publications.
Understanding Setup mode and menu options 55 Interface Selection Unless turned off, the Auto setting automatically selects the printer interface from the available connection cables. The following connection cables are available: parallel cable, USB cable, serial cable (only available when an optional serial interface is installed), and network cable (only available on network models). Note: Auto is the factory default setting. Honor Init.
Maintaining the printer 56 Maintaining the printer Periodically, certain tasks are required to maintain optimum print quality. Ordering supplies Use the listed part numbers to order printer supply items you will need.
Maintaining the printer 57 Cleaning the outside of the printer Clean the outside of the printer with a damp cloth and mild soap. Do not use spray or chemical cleaners anywhere on your printer. Do not use liquids or spray near the air vents. For stubborn ink stains on the outside of the printer, use a commercial mechanic's hand cleaner. Recycling Lexmark products To return Lexmark products to Lexmark for recycling: 1 Visit our Web site at www.lexmark.com/recycle.
Administrative support Administrative support Restoring the factory default settings Restoring the US factory default settings The factory default settings for the United States are: • Code pages: 437 • Character Set: 1 • Form length: 11 inches To restore the factory default settings: 1 Make sure the ribbon cartridge is installed and paper is loaded. 2 Turn the printer off. 3 Open the ribbon access cover. 4 Move the printhead over toward the control panel side of the printer until it stops.
Administrative support 59 The factory default settings have been restored once the carrier moves. Supporting IPSec Internet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all application and network connections over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6. To configure IPSec using the Embedded Web Server: 1 Open a Web browser.
Administrative support 60 Using 802.1x authentication 802.1x authentication allows the printer to join networks that require authentication before allowing access. Support for 802.1x requires the establishment of credentials for the printer, such as certificates. Certificates provide a way for the printer to be known to the Authentication Server (AS). The AS allows network access to print servers presenting a valid set of credentials. You can manage the credentials by using the Embedded Web Server.
Troubleshooting 61 Troubleshooting Checking an unresponsive printer If your printer is not responding, make sure: • • • • • • The power cord is plugged into the printer and a properly grounded electrical outlet. The electrical outlet is not turned off by any switch or breaker. The printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords. Other electrical equipment plugged into the outlet is working. The printer is turned on.
Troubleshooting 62 Using Hex Trace mode Hex Trace mode prints the control codes that are sent to the printer. Use this mode to help diagnose software/driver problems. 1 Make sure the paper is loaded, and the ribbon cartridge is installed. 2 Turn the printer off. 3 Press and hold Tractor while turning the printer on. 4 Release Tractor when the lights go out. 5 Turn the printer off and back on again to exit Hex Trace mode.
Troubleshooting 63 Control panel lights Status Power On Ready Blinking Paper Out Blinking Panel Lock Blinking Font Lock Blinking Action required 1 Check for a paper or ribbon jam. 2 Turn the printer off. 3 Remove the ribbon cartridge, and then check for paper dust or bits of paper. 4 Make sure the carrier packing tape has been removed. 5 With the printer on, run the printer test. a Replace the ribbon cartridge, and make sure paper is loaded. b Turn the printer off.
Troubleshooting 64 Control panel lights Status Power On Ready Blinking Paper Out Blinking Font Lock Blinking All lights on solid On Panel Lock Blinking Power On Ready Tractor 2 Blinking Blinking Paper Out Blinking Font Lock Blinking Power On Ready Blinking Paper Out Blinking Panel Lock Blinking Font Lock Blinking Power On Ready Blinking Tractor 2 Blinking Paper Out Blinking Panel Lock Blinking Font Lock Blinking Power On Ready Tractor 2 Blinking Blinking Pap
Troubleshooting 65 The draft alignment bars print. Note: The current value is the number printed below the bars. 4 To set Draft, select the best row of alignment bars from the 01–07 printout. a Press Micro or Micro to select the best alignment by number, or keep the current value. b Press Set TOF to save your selection. After you make your selection, the printer prints a single row showing the current alignment setting.
Troubleshooting 66 • See the documentation that came with your program to make sure you have selected the correct printer driver. • If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com. • If you are using DOS, follow the instructions that came with your DOS application. Printer is noisy These are possible solutions. Try one of more of the following: • • • • Move any objects that are touching the printer.
Troubleshooting 67 Buttons do not work, except for Start/Stop, FormFeed, Tear Off and Load/Unload 1 Turn the printer off. 2 Press and hold Load/Unload and Tractor while turning the printer on. When the light goes off, the control panel is unlocked, and all buttons are active. Printer power switch is on, but the power light is off These are possible solutions. Try one of more of the following: • Make sure the power cord is correctly connected at both ends. • Verify that the power source works.
Troubleshooting 68 Incorrect characters print, left margin changes, or printing stops These are possible solutions. Try one or more of the following: • Make sure the printer cable is properly shielded and correctly connected at both ends. • Select the correct driver. – If you are using Windows, use the Windows Forms Printer 2500 Series driver available from the Lexmark Web site at www.lexmark.com. – If you are using DOS, follow the instructions that came with your DOS application.
Troubleshooting 69 To clear a cut form paper jam: 1 Turn the printer off. 2 Set the forms thickness lever to position 7. 3 Push the paper select lever down to the position. 4 Gently pull the sheet of paper from the front of the printer. 5 Remove the ribbon access cover to clear any torn pieces of paper. 6 Push the paper select lever up to the position. 7 Set the forms thickness lever to the proper setting for the type of paper you are using.
Troubleshooting • • • • 70 Make sure the forms thickness lever is set correctly for the paper type being used. Press Load/Unload to release the continuous form paper from a parked status. Make sure the right paper guide is set correctly for the paper width being used. Make sure the Auto Cut Sheet Load option is set correctly. For more information, see “Main menu options” on page 49. • Make sure the paper select lever is in the correct position for the type of sheet you are trying to print.
Troubleshooting 71 • Remove the Auto Sheet Feeder, move the continuous forms to the park position using the Load/Unload button, and then reinstall the Auto Sheet Feeder. • Adjust the forms thickness lever to correspond with the paper thickness being used. The Auto Sheet Feeder places paper at the wrong Top‑Of‑Form position These are possible solutions. Try one or more of the following: • Make sure the Top‑Of‑Form is set correctly.
Troubleshooting 72 Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Print is too light These are possible solutions. Try one or more of the following: CHECK THE RIBBON DENSITY CONTROL KNOB The ribbon density control knob located on the ribbon cartridge is preset to 1.
Troubleshooting d Press Start/Stop to stop or interrupt the printer test. e Press Start/Stop again if you want to resume the printer test. Printing continues until you turn the printer off. If the print quality does not improve, contact Customer Support. Characters are wrong or missing Run a printer test: 1 Make sure the forms thickness lever setting is in a position that corresponds with the forms you are using. 2 Make sure paper and the ribbon cartridge are installed.
Troubleshooting 74 Incorrect line spacing or overprinting occurs These are possible solutions. Try one or more of the following: • Reset the forms thickness lever. • For more information, see the documentation that came with your software application. Contacting Customer Support When you call Customer Support, describe the problem you are experiencing, the message on the display, and the troubleshooting steps you have already taken to find a solution.
Notices 75 Notices Product name Machine type Model number Lexmark 2580 2580 100 Lexmark 2580n 2580 110 Lexmark 2581 2581 100 Lexmark 2581n 2581 110 Lexmark 2590 2590 100 Lexmark 2590n 2590 110 Lexmark 2591 2591 100 Lexmark 2591n 2591 110 Edition notice January 2014 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC.
Notices 76 UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense. Trademarks Lexmark and Lexmark with diamond design, ExecJet, and Proprinter are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Personal Printer Series is a trademark of Lexmark International, Inc.
Notices 77 The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate this equipment. Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021294 for USB attach.
Notices 78 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
Notices 79 The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average. Values are subject to change. See www.lexmark.com for current values. Power Saver This product is designed with an energy-saving mode called Power Saver. The Power Saver Mode is equivalent to the EPA Sleep Mode. The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity.
Notices 80 If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product. If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Notices 81 RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
Index 82 Index 802.
Index optional Tractor 2 Feeder positions paper incorrectly 70 paper fed from Auto Sheet Feeder is skewed 71 paper fed in Auto Sheet Feeder jams at printer entrance 69 paper jammed in Auto Sheet Feeder 69 printer does not feed from Auto Sheet Feeder 70 printer does not feed paper 69 paper feed, troubleshooting Auto Sheet Feeder feeds at incorrect rate 70 paper paths pull tractor 23 push tractor 23 paper sizes supported by the printer 42 paper types supported by the printer 42 pitch locking 21 selecting 21
Index paper fed in Auto Sheet Feeder jams at printer entrance 69 paper jammed in Auto Sheet Feeder 69 printer does not feed from Auto Sheet Feeder 70 printer does not feed paper 69 troubleshooting, print buttons do not work 67 incorrect characters print, left margin changes, or printing stops 68 left margin moves right during printing 67 Print test works, but printer does not print when attached to the computer 65 printer alarm sounds 66 printer is noisy 66 printer power switch is on, but the power light i
