Lexmark 1500 Series User Guide June 2007 www.lexmark.
Contents Safety information.........................................................................................................5 Networking the printer...................................................................................................6 General networking.............................................................................................................................6 Wireless networking...........................................................................................
Wireless troubleshooting...................................................................................................................79 Print troubleshooting..........................................................................................................................90 Jams and misfeeds troubleshooting..................................................................................................99 Memory card reader and PictBridge troubleshooting.........................................
Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to an electrical outlet that is near the product and easily accessible. CAUTION: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls.
Networking the printer General networking Networking overview A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection. A network can be either wired, wireless, or designed to have both wired and wireless devices. Devices on a wired network use cables to communicate with each other.
Scenario 1: Laptop and printer connected wirelessly with Internet • A computer is connected to a wireless router by an Ethernet cable. • A laptop and a printer are connected wirelessly to the router. • The network is connected to the Internet through a DSL or a cable modem. Internet Scenario 2: Computer, laptop, and printer connected wirelessly with Internet • A computer, a laptop, and a printer are connected wirelessly to a wireless router.
Scenario 3: Computer, laptop, and printer connected wirelessly without Internet • A computer, a laptop, and a printer are connected wirelessly to a wireless access point. • The network has no connection to the Internet. Scenario 4: Laptop connected wirelessly to printer without Internet • A laptop is directly connected wirelessly to a printer without going through a wireless router. • The network has no connection to the Internet.
Printing a network setup page A network setup page lists your printer's configuration settings, including the IP address and MAC address of the printer. 1 Make sure the printer is turned on. 2 Press The . light pulses. 3 Press and hold 4 While holding 5 When the . , press . light becomes steady, release . The network setup page prints. Wireless networking IP addresses Finding IP addresses An IP address is a unique number used by devices on an IP network to locate and communicate with each other.
A wireless network where each device communicates with others through a wireless access point (wireless router) is set up in infrastructure mode. All devices must have valid IP addresses and share the same SSID and channel. In addition, they must share the same SSID and channel as the wireless access point (wireless router). A simple type of wireless network is one where a PC with a wireless adapter communicates directly with a printer equipped for wireless networking.
Networking the printer Installing and configuring a printer for use on a network lets users at different computers print to a common printer. There are two methods for networking this printer: • Configure a wireless network connection for the printer. Note: To set up the printer, use a computer that connects wirelessly to the network. The printer must be near the computer you will be using to configure it. After configuration, the printer can be moved to the location where it will reside.
Installing the printer on a network Follow the instructions for the networking method you want to use. Make sure the selected network is set up and working properly, and that all relevant devices are turned on. For more information on your specific network, see your network documentation or consult the person who set up the network.
2 Select a printer from your local subnet or from a remote subnet. • If you want to select a particular printer on a remote subnet, type the IP address of the print server to which the printer is connected in the Search by IP field, and then press return on your keyboard. • If you want to search a remote subnet for supported printers, type any IP address (and an optional subnet mask in CIDR notation) that belongs to the particular subnet in the Search by IP field, and then press return on your keyboard.
5 Select XXXX Series , and then click Add. The Printer Browser closes, and the printer is displayed in the Printer List dialog. Note: XXXX is the printer series number, and nnnnnn is the last six digits of the printer's MAC address. 6 Run the Wireless Setup Assistant to configure the printer for use on your wireless network. For more information, see “Run the Wireless Setup Assistant” on page 89.
3 From Applications, double-click Internet Connect. 4 From the toolbar, click AirPort. 5 From the Network pop-up menu, click Create Network. 6 Create a name for your ad hoc network, and then click OK. 7 Insert the CD for Macintosh to run the wireless setup. 8 From the Finder desktop, double-click the Lexmark 1500 Series Installer icon 9 Double-click the Install icon. 10 Click Continue. 11 Follow the instructions on the computer screen.
Printing Getting started Loading paper 1 Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer.
• Card stock—A very thick paper used for printing sturdier items, such as greeting cards. • Iron-On transfer—A type of media that has a reverse image printed on it that can be ironed onto fabric. Related topics: • “Loading paper” on page 16 • “Using the automatic paper type sensor” on page 17 Using the automatic paper type sensor The printer is equipped with an automatic paper type sensing device.
Loading labels You can load up to 25 sheets of labels at a time. 1 Load labels with the print side facing you and the top of the sheet fed into the printer first. 2 Make sure: • The print side of the labels faces you. • The top of the labels feeds into the printer first. • The adhesive on the labels does not extend to within 1 mm of the edge of the labels. • You use full label sheets.
Notes: • Transparencies with paper backing sheets are not recommended. • Transparencies require more drying time. Remove each transparency as it exits, and allow it to dry to avoid ink smudging. Related topics: • “Printing transparencies” on page 25 Loading iron-on transfers You can load up to 10 iron-on transfers at once, but you will achieve best results loading them one at a time. 1 Load iron-on transfers with the print side of the transfer facing you.
4 Feed the leading edge of the banner paper into the printer first. W I PRI NTI NG F I 5 Make sure: • The paper is loaded in the center of the paper support. • The paper guides rest against the edges of the paper. Related topics: • “Printing a banner” on page 25 Learning about the software print options Choosing a paper size 1 With a document open, click File Page Setup. 2 From the “Format for” pop-up menu, choose 1500 Series. Note: When you select Any Printer, your paper size choices are limited.
Related topics: • “Using the Print dialog” on page 50 • “Choosing compatible specialty paper types” on page 16 Choosing a print quality 1 With a document open, click File Print. 2 From the Printer pop-up menu, choose 1500 Series. 3 From the third pop-up menu from the top, choose Quality & Media. 4 From the Print Quality menu, select the appropriate print quality for the document: • Automatic—Default selection. • Quick Print—Best for text-only documents with reduced print quality but faster print speed.
Related topics: • “Loading paper” on page 16 • “Using the Print dialog” on page 50 Printing photos 1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) Note: For best results, use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper.
d Choose an orientation. e Click OK. 3 Customize the settings as needed in the Print dialog. a With a photo open, choose File Print. b From the Printer pop-up menu, choose 1500 Series. c For Mac OS X version 10.4 or later, click Advanced. Otherwise, proceed to the next step. d From the Copies & Pages pop-up menu, type the number of copies to be printed. e From the same pop-up menu, choose Quality & Media. • From the Paper Type pop-up menu, choose the type of paper you are using.
Printing envelopes 1 Load envelopes. Notes: • Do not load envelopes with holes, perforations, cutouts, deep embossing, metal clasps, metal folding bars, string ties, or exposed flap adhesive. • Make sure the print side of the envelopes faces you. 2 Customize the settings as needed in the Page Setup dialog. a With a document open, click File Page Setup. b From the “Format for” pop-up menu, choose 1500 Series. c From the Paper Size pop-up menu, choose the envelope size loaded. d Choose an orientation.
Note: To prevent smudging, remove each iron-on transfer as it exits, and let it dry before stacking. Related topics: • “Using the Page Setup dialog” on page 49 • “Using the Print dialog” on page 50 Printing transparencies 1 Load transparencies. 2 Customize the settings as needed in the Page Setup dialog. a With a document open, click File Page Setup. b From the “Format for” pop-up menu, choose 1500 Series. c From the Paper Size pop-up menu, choose a paper size. d Choose an orientation. e Click OK.
6 Customize the settings in the Page Setup dialog. a With your document open, choose File Page Setup. b From the Settings pop-up menu, choose Page Attributes. c From the “Format for” pop-up menu, choose the printer. d From the Paper Size pop-up menu, choose A4 (Banner) or US Letter (Banner). e Select an orientation. f Click OK. 7 Customize the settings in the Print dialog. a With your document open, choose File Print. b From the Printer pop-up menu, choose the printer.
Assembling a booklet 1 Flip the printed stack of papers over in the paper exit tray. 2 Take the first bundle from the stack, fold it in half, and then set it aside with the front page down. 3 Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first bundle. 4 Stack the rest of the bundles with the front page down, one on top of the other, until the booklet is complete. 5 Bind the bundles together to complete the booklet.
Related topics: • “Using the Print dialog” on page 50 Printing color images in black and white This setting is available only if there is a black print cartridge installed. 1 Load paper. 2 Customize the settings in the Page Setup dialog as needed. 3 With a document open, click File Print. 4 From the Printer pop-up menu, choose 1500 Series. 5 From the third pop-up menu from the top, choose Color Options. 6 From the Document Color pop-up menu, choose Black Only. 7 Click Print.
• For Short-edged binding, pages are bound along the short edge of the page (left edge for landscape, top edge for portrait). 2 1 6 Click Print. Related topics: • “Duplex unit does not operate correctly” on page 98 • “Paper jam in the duplex unit” on page 100 Printing on both sides of the paper (duplexing) manually Note: If you are using letter- or A4-size plain paper, use automatic duplexing. For more information, see “Printing on both sides of the paper (duplexing) automatically” on page 28.
6 From the third pop-up menu from the top, select the settings you want to adjust, and then adjust the settings. You can specify print quality, the number of copies to print, the type of paper you're printing on, and how you want the pages to print. 7 Click Print.
Working with photos Notes: • For best results when printing photos or other high-quality images, use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper. • To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
Slots Memory card 2 • Compact Flash Type I and Type II • Microdrive 2 Wait for the light located near the memory card slots on the printer to come on. The light blinks to indicate the memory card is being read or is transmitting data. Warning: Do not touch cables, any network adapter, the memory card, or the printer in the area shown while actively printing, reading, or writing from a memory card. A loss of data can occur.
Inserting a flash drive 1 Insert the flash drive into the PictBridge port on the front of the printer. Note: An adapter may be necessary if your flash drive does not fit directly into the port. 2 When the printer recognizes that a flash drive is installed, appears on the Finder desktop. Wait for this icon to appear before doing anything with the flash drive. If the printer does not read the flash drive, remove and reinsert it.
Removing a memory card or flash drive A memory card or a flash drive has to be properly removed from the printer to avoid corruption of the device or loss of stored data. Warning: Do not remove a memory device from the printer while actively printing, reading, or writing from it. If the printer is connected to the computer through a USB cable: 1 Click on the Finder desktop, and then drag it to the trash icon on the dock. 2 Remove the memory card or flash drive.
Transferring photos from a memory device to the computer Transferring photos from a memory device to the computer 1 Insert a memory card or a flash drive that contains the photos you want to transfer. 2 Wait for to appear on the Finder desktop, and then double-click it to view the contents of the memory card or flash drive. 3 Browse to the location of the photo that you want to save on your computer, and then click the photo and drag it to the Finder desktop.
Printing photos from photo storage devices Printing photos from a memory card or flash drive Note: Make sure the printer is connected to the computer through a USB cable. You cannot print directly from a memory device if you are using a wireless connection. Transfer the photos from the memory device to the computer before printing the photos. 1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.
Using a PictBridge-enabled digital camera to control printing photos You can connect a PictBridge-enabled digital camera to the printer, and use the buttons on the camera to control and print photos. 1 Insert one end of the USB cable into the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Warning: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing from a PictBridge-enabled digital camera.
Related topics: • “Connecting a PictBridge-enabled digital camera” on page 34 • “Printing photos from a digital camera using DPOF” on page 38 • “Power light and duplex light are blinking alternately” on page 70 Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), you can use the camera to specify which photos to print and how many of each.
Printing photos from the computer Printing photos 1 Load photo paper with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) Note: For best results, use Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper. Do not use Lexmark Premium Photo Paper. Your print cartridges are not compatible with this type of paper. 2 Customize the settings as needed in the Page Setup dialog.
d Choose an orientation. e Click OK. 3 Customize the settings as needed in the Print dialog. a With a photo open, choose File Print. b From the Printer pop-up menu, choose 1500 Series. c For Mac OS X version 10.4 or later, click Advanced. Otherwise, proceed to the next step. d From the Copies & Pages pop-up menu, type the number of copies to be printed. e From the same pop-up menu, choose Quality & Media. • From the Paper Type pop-up menu, choose the type of paper you are using.
Printing color images in black and white This setting is available only if there is a black print cartridge installed. 1 Load paper. 2 Customize the settings in the Page Setup dialog as needed. 3 With a document open, click File Print. 4 From the Printer pop-up menu, choose 1500 Series. 5 From the third pop-up menu from the top, choose Color Options. 6 From the Document Color pop-up menu, choose Black Only. 7 Click Print.
Wait for the Network Card Reader dialog to appear. 6 Select the images you want to save. 7 Click Save. 8 Choose the folder where you want the selected images to be saved. 9 Click Save. Viewing photos from a memory device inserted into a network printer 1 When your computer recognizes that a memory device is inserted into a network printer, the message Memory Card Detected appears on the computer screen. 2 Click Yes.
5 Click Save. 6 Choose the folder where you want the selected photos to be saved. 7 Click Save. 8 When you are finished viewing and saving photos, click .
Understanding the printer Understanding the printer parts Checking the box contents 7 6 W I PR INT F ING I 1 2 3 5 1 4 3 2 Name Description 1 Power supply cord Fits into the power supply attached to the back of the printer 2 Installation software CD 3 Installation cable Connects the printer to the computer temporarily during some methods of installation 4 User's Guide Printed booklet that serves as a guide • Installation software for the printer • Mac Help • User's Guide: Comprehens
Understanding the parts of the printer 12 11 10 9 1 8 W 2 I PR IN TIN F G I 3 4 7 5 6 Use the To 1 • Turn the printer on and off. – If the printer is inactive for 30 minutes, the printer reverts to sleep mode to conserve energy. Press or start a print job to turn the printer back on. – When the printer is in sleep mode, pressing and holding turn off the printer. for two seconds will • Cancel a print job. Press in the middle of a print job. • Be alerted for errors.
7 Use the To Wi-Fi indicator Check wireless status: • Off indicates that the printer is not turned on or that no wireless option is installed. • Orange – indicates that the printer is ready to be configured for wireless printing – indicates that the printer is connected for USB printing • Orange blinking indicates that the printer is configured but is unable to communicate with the wireless network. • Green indicates that the printer is connected to a wireless network.
4 2 1 3 1 Use the To Power supply Connect the printer to a power source using the power cord. 1 Plug the power cord all the way into the power supply on the printer. 2 Plug the power cord into an electrical outlet that other electrical devices have been using. 2 1 3 If the 2 Duplex unit light is not on, press . • Print on both sides of the paper. • Remove paper jams. For more information, see “Paper jam in the duplex unit” on page 100.
4 Double-click the Install icon. 5 Follow the instructions on the computer screen. Using the World Wide Web: 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the home page, navigate through the menu selection, and then click Drivers & Downloads. 3 Choose the printer and the printer driver for your operating system. 4 Follow the instructions on the computer screen to download the driver and install the printer software.
If you select Do this Available printers A list of all available and shared printers appears in the Printer Name window. a From the list of printers, choose the printer that you want to use. b Click Select. Add remote (available only in printers with networking The Network Selection sheet appears. It lets you support) search the network for a printer and then add it to your printer list.
The Page Setup dialog appears. 2 Adjust the settings. From here Choose To Settings Page Attributes Choose a paper size, orientation, or scaling value for a photo. Save as Default Save customized settings as the default settings. The name of your printer Format a page for printing with the printer. Format for Paper Size Choose a paper size from the list. Orientation Choose an orientation. Scale Reduce or enlarge a photo to a percentage of its original size.
The Print dialog appears. • For Mac OS X version 10.3: • For Mac OS X version 10.4 or later: 2 From the Printer pop-up menu, choose 1500 Series. 3 Change the settings as needed. From here Choose To Copies & Pages Copies Specify the number of copies you want to print. Collated Sort multiple copy jobs. Pages • Print all the pages. • Print a range of pages. • Print the current page.
From here Choose To Layout Pages per Sheet Print multiple pages on a single sheet of paper. Layout Direction Specify the arrangement of multiple pages on a single sheet. Border Print a border around each page. Two-Sided Print on both sides of the paper. Choose any of these options: • Off • Long-edged binding (pages are bound along the long edge of the page) • Short-edged binding (pages are bound along the short edge of the page) Output Options Save as File Save the print job as a file.
From here Choose To Cover Page Print Cover Page Choose any of these options: • None • Before document • After document Note: This option is available only in Mac OS X version 10.4 or later. Cover Page Type Choose any of these options: • • • • • • Standard Classified Confidential Secret Top Secret Unclassified Billing Info Enter billing information. Paper Type Specify the type of paper loaded. Print Quality Choose a print quality. Color Options Document Color Choose a color setting.
These buttons are at the bottom of the Print dialog: Click To Go to the Help Center to find more information. Preview Get a full view of a photo, and see additional options for viewing or reviewing it prior to printing. Save as PDF (in Mac OS X version Print a document to a file, and create a PDF. 10.3) PDF (in Mac OS X version 10.4 or later) Choose various PDF options for a file. Fax (in Mac OS X version 10.3) Fax a document. Cancel Exit the Print dialog without making any changes to the settings.
Related topics: • “Using the Print dialog” on page 50 • “Using the Utility” on page 56 Using the Network Card Reader When you have a memory device inserted into a network printer, the Network Card Reader software lets you connect to the printer, display thumbnails of the photos stored on the memory device, and transfer photos and documents to the computer. There are three ways to open the Network Card Reader: • From the Finder desktop, double-click the Lexmark 1500 Series folder.
6 Choose whether to specify a PIN to be able to access your computer. Note: The PIN should be a combination of four digits from 1–9. 7 Click Apply. These buttons are at the bottom of the Network Card Reader dialog: Click To + Add a network printer to the list. – Remove a network printer from the list. Connect to a network printer on the list. Disconnect from a network printer on the list. Adjust the size of the thumbnail(s) on the Network Card Reader dialog.
3 From the third pop-up menu from the top, choose Printer Services. 4 Click Lexmark 1500 Series Utility.
Maintaining the printer Print cartridges Installing print cartridges 1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges. 1 2 1 2 Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges. 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids. 3 Insert the black cartridge or the photo cartridge in the left carrier.
5 Close the access cover. W I PR INT ING F I Related topics: • “Aligning the print cartridges” on page 60 • “Removing a used print cartridge” on page 59 Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the access cover. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. W I PR INT ING F I 3 Press down on the cartridge carrier lever to raise the cartridge carrier lid.
4 Remove the used print cartridge. To recycle the used cartridge, see “Recycling Lexmark products” on page 67. If the cartridge you removed is not empty and you want to use it later, see “Preserving the print cartridges” on page 62. Related topics: • “Installing print cartridges” on page 58 Aligning the print cartridges 1 Load plain paper. 2 From the Finder desktop, double-click the Lexmark 1500 Series folder. 3 Double-click the Lexmark 1500 Series Utility icon.
Wiping the print cartridge nozzles and contacts 1 Remove the print cartridges. 2 Dampen a clean, lint-free cloth with water. 3 Gently hold the cloth against the nozzles for about three seconds, and then wipe in the direction shown. 4 Using another clean section of the dampened cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. 5 With another clean section of the dampened cloth, repeat step 3 and step 4.
Preserving the print cartridges • Keep new cartridges in their packaging until you are ready to install them. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time.
Check print cartridges If the document still does not have the print quality you want, follow these steps: 1 Align the print cartridges. For more information, see “Aligning the print cartridges” on page 60. If print quality has not improved, continue to step 2. 2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 60. If print quality has not improved, continue to step 3. 3 Remove and reinsert the print cartridges.
To prevent the message from appearing again for the indicated cartridge(s): • Replace your cartridge(s) with new Lexmark print cartridge(s). • If you are printing from a computer, click Learn more on the message, select the check box, and click Close. • If you are using the printer without a computer, press Cancel. Lexmark's warranty does not cover damage caused by non-Lexmark ink or print cartridges.
Paper Paper size Lexmark PerfectFinish Photo Paper • • • • • Letter A4 4 x 6 in. 10 x 15 cm L Note: Availability may vary by country or region. For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region, go to www.lexmark.com. Finding information about the printer Quick Setup sheet Description Where to find The Quick Setup sheet gives you instructions for setting up hardware and software.
Help Description Where to find If your printer connects to a computer, the Help gives you When you install the printer software, your printer's instructions for using the printer and other information such Help will be installed. as: 1 From the Finder desktop, double-click the • Using the software Lexmark 1500 Series folder. • Loading paper 2 Double-click the printer Help icon.
Description Where to find (North America) Where to find (rest of world) E-mail support For e-mail support, visit our Web site: www.lexmark.com. E-mail support varies by country or region, and may not be available in some instances. 1 2 3 4 5 Click CUSTOMER SUPPORT. Click Technical Support. Select your printer family. Select your printer model. From the Support Tools section, click eMail Support. Visit our Web site at www.lexmark.com.
3 Follow the instructions on the computer screen. Contacting Customer Support How do I contact Lexmark Customer Support? Call us at: • US: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) • Canada: 1-800-539-6275 English Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) French Monday–Friday (9:00 AM–7:00 PM ET) • Mexico: 01-800-253-9627 Monday–Friday (8:00 AM–8:00 PM ET) Note: Phone numbers and support times may change without notice.
Troubleshooting Setup troubleshooting Power button is not lit These are possible solutions. Try one or more of the following: Press power button Make sure the printer is on by pressing . Disconnect and reconnect the power cord 1 Disconnect the power cord from the wall outlet, and then from the printer. 2 Plug the cord all the way into the power supply on the printer. 2 1 3 Plug the cord into an electrical outlet that other electrical devices have been using. 4 If the light is not on, press .
Load paper The printer is out of paper. Load more paper to continue printing. For more information, see “Loading paper” on page 16. Clear the paper jam Check to see if the paper jam is in the paper support or in the duplex unit, and then remove the paper jam. For more information, see “Jams and misfeeds troubleshooting” on page 99. Clear the cartridge carrier jam For more information, see “Cartridge carrier jam” on page 103. Note: If the page 70.
Make sure the paper size setting on the camera is supported by the printer Use only the following paper sizes when printing photos from your camera: • • • • • • • • • • • • • • 3.5 x 5 inches 4 x 6 inches 4 x 8 inches 5 x 7 inches 10 x 20 inches Letter (8.
Make sure the cable is not damaged or loose Make sure: • The USB cable is not damaged. • The light is on. For more information, see the related topic below. Software does not install These are possible solutions.
Printer does not appear in the Printer Selection dialog The Printer Selection dialog appears in the Lexmark Setup Assistant during installation. If the printer does not appear in the Printer Selection dialog, try one or more of these possible solutions. Is the printer connected to a wireless network? • Make sure that the network printer is on the same network as your computer. • Make sure that the antenna of the internal wireless print server is raised.
4 From the Default Browser tab, check under Connections whether the printer you like to be connected to is shared. If so, click the printer name. 5 Click Add. Restart the host computer and the remote computer Try printing again. Printer is plugged in but does not print These are possible solutions. Try one or more of the following: Make sure the printer is set as the default printer Try printing a test page.
Make sure the cartridges are properly installed With the front of the printer facing you, check for proper print cartridge installation. If you are using a color cartridge, make sure it is properly installed in the right carrier. If you are using a black cartridge or photo cartridge, make sure it is properly installed in the left carrier. Make sure the sticker and tape are removed from the print cartridges: 1 Lift the access cover. 2 Remove the print cartridges from the print cartridge carrier.
Check the ink levels Check the ink levels, and install new print cartridges if necessary. Remove tape on cartridges 1 Remove the print cartridges. 2 Make sure the sticker and tape have been removed. 1 2 1 2 3 Reinstall the cartridges. Make sure the printer is set as the default printer and is not on hold or paused To set printer as default 1 From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility, depending on the operating system version you are using.
Reinstall the software 1 Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 107. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a b c d e f In all countries or regions except the United States, select your country or region. Click the links for drivers or downloads. Select your printer family. Select your printer model. Select your operating system.
3 From the Maintenance tab, check the ink levels of the cartridges. If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information, see “Installing print cartridges” on page 58. For cartridge ordering information, see “Ordering print cartridges” on page 64. Check the USB connection 1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol.
Are the cartridges low on ink? 1 From the Finder desktop, double-click the Lexmark 1500 Series folder. 2 Double-click the Lexmark 1500 Series Utility icon. 3 From the Maintenance tab, check the ink levels of the cartridges. If an exclamation point (!) appears on a cartridge, the ink level is low. Install a new cartridge. For more information, see “Installing print cartridges” on page 58. For cartridge ordering information, see “Ordering print cartridges” on page 64.
Printer is configured correctly, but cannot be found on the network Make sure: • • • • The printer has power and the light is on. The printer is within range of the wireless network. The printer is located away from other electronic devices that may interfere with the wireless signal. Your wireless network is using a unique network name (SSID). If not, it is possible that the printer/print server is communicating over a different, nearby network that uses the same network name.
Note: If more than one printer appears in the ”Select your printer” list, pick the printer with the MAC address that matches the address on the back of your printer. Wi-Fi indicator light is not lit Check power If the light is not on, see “Power button is not lit” on page 69. Remove and reinstall the internal print server 1 Turn off your printer, and then unplug the power cord from the wall outlet.
3 Reinstall the internal print server. Warning: Wireless print servers are easily damaged by static electricity. Touch something metal such as the printer frame before you touch the wireless print server. Network printer does not show up in the printer selection list during installation Check whether the printer is on the same wireless network as the computer The SSID of the printer must match the SSID of the wireless network.
Wireless printer is no longer working These are possible solutions. Try one or more of the following: Check power • Make sure the printer power light is on. For more information, see “Power button is not lit” in the “Troubleshooting” chapter. • Make sure the wireless access point (wireless router) is on.
Notes: • If you change network settings, change them on all the network devices before changing them for the wireless access point (wireless router). • If you have already changed the wireless network settings on your wireless access point (wireless router), you must change the settings on all the other network devices before you can see them on the network. For more information, see “Run the Wireless Setup Utility” for Windows or “Run the Wireless Setup Assistant” for Mac.
Notes: • Make sure you copy them down exactly, including any capital letters. • Store the SSID and the security keys in a safe place for future reference. Check your security keys A security key is like a password. All devices on the same network will share the same security key. • If you are using the WPA type of security, make sure you entered the correct key. Security keys are case-sensitive.
Move your computer and/or printer Move the computer and/or printer closer to the wireless access point (wireless router). Although the possible distance between devices in 802.11b or 802.11g networks is 300 feet, the effective range for optimal performance is generally 100–150 feet. You can find the signal strength of the network on the network setup page. For information on how to print a setup page, see “Printing a network setup page” on page 9.
c If necessary, select Network Status in the Show pop-up menu. The AirPort status indicator should be green. Green means the port is active (turned on) and connected. Notes: • Yellow means the port is active but is not connected. • Red means the port has not been configured. d From the Show pop-up menu, select AirPort. e Click TCP/IP. • The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. • The "Router" entry is typically the wireless access point (wireless router).
Check the installation cable 1 Disconnect the installation cable, and check it for any obvious damage. 2 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. 3 Firmly plug the square end of the USB cable into the USB port on the back of the printer. 4 From the Finder desktop, double-click the Lexmark 1500 Series folder. 5 Double-click Wireless Setup Assistant. 6 Follow the instructions on the computer screen.
e Click TCP/IP. • The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. • The "Router" entry is typically the wireless access point (wireless router). 2 Ping the wireless access point (wireless router). a From the Finder desktop, click Applications. b From Applications, double-click Utilities. c Double-click Network Utility, and then click Ping. d Type the IP address of the wireless access point (wireless router) in the network address field. For example: 10.168.0.
A 5 Wait for the printer to turn on, and then release . 6 Close the access cover. 7 Wait for the light to stop blinking. The internal wireless print server is reset to factory default settings. To verify, print a network setup page. Related topics: • “Printing a network setup page” on page 9 Print troubleshooting Checking the ink levels 1 From the Finder desktop, double-click the Lexmark 1500 Series folder. 2 Double-click the Lexmark 1500 Series Utility icon.
Ink levels seem to go down too quickly These are possible solutions. Try one or more of the following: Are you printing photos or documents with a large number of graphics? Because photos and graphics require more ink than text documents, ink usage increases when you print photos or graphics. Are you printing with the Best Quality/Speed setting? To reduce ink usage, select Best only when you are printing on photo or heavyweight matte paper.
Review steps to improve print quality See “Improving print quality” on page 62. Remove sheets as they are printed To avoid ink smudging when you are working with the following media, remove each sheet as it exits, and allow it to dry: • • • • • • • Documents with graphics or images Photo paper Heavyweight matte or glossy paper Transparencies Labels Envelopes Iron-on transfers Note: Transparencies may take up to 15 minutes to dry.
4 Choose an orientation. 5 Click OK. Make sure paper size matches the printer setting 1 From the software application, click File Page Setup. 2 From the “Format for” pop-up menu, choose 1500 Series. 3 From the Paper Size pop-up menu, check the paper size. Clean print cartridge nozzles For more information, see “Cleaning the print cartridge nozzles” on page 60. Print speed is slow These are possible solutions.
To view the print size settings on your digital camera, see the documentation that came with your camera. Photo smudges or scratches To prevent photo smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printed characters are improperly formed or are not aligned correctly These are possible solutions. Try one or more of the following: Align the print cartridges The cartridges may be out of alignment. 1 Load plain paper. 2 From the Finder desktop, double-click the Lexmark 1500 Series folder. 3 Double-click the Lexmark 1500 Series Utility icon. 4 From the Maintenance tab, click Print Alignment Page. 5 Follow the instructions on the computer screen.
4 From the Print Quality menu, select the appropriate print quality for the document: • Automatic—Default selection. • Quick Print—Best for text-only documents with reduced print quality but faster print speed. • Normal—Recommended for most types of documents. • Best—Recommended for photos and documents with graphics. 5 Click Print. Adjust the application settings for the document Use a different fill pattern in the application you are using to print the graphics.
Adjust the application settings for the document Use a different fill pattern in the application you are using to print the graphics. For more information, see the documentation that came with the application. Perform maintenance on the print cartridges You may need to clean the print cartridge nozzles. Colors on printout are faded or differ from colors on the screen Check the following. When you think you have solved the problem, test the solution by sending a document to print.
Check the network connection If the printer and computer are connected over a network, make sure that the correct host and device are communicating. Select the correct printer from the computer. Make sure the printer is connected to the computer through a USB cable You cannot print directly from a memory device if you are using a wireless connection. Transfer the photos from the memory device to the computer before printing the photos.
Check for paper jams Check for and clear any paper jams. For more information, see “Paper jam in the duplex unit” on page 100. Make sure the duplex unit is properly installed Remove the duplex unit and reinstall it. For more information, see “Paper jam in the duplex unit” on page 100. Checking printer ports Make sure the correct printer port is selected. 1 From the Finder desktop, click Applications. 2 From Applications, double-click Utilities. 3 Double-click Printer Setup Utility.
Paper jam in the duplex unit 1 Push down on the duplex latch as you grasp the duplex unit. 2 Pull out the duplex unit. 3 Firmly grasp the paper, and gently pull it out. 4 Push down on the duplex latch as you reinstall the duplex unit.
5 Press . 6 On your computer, delete or stop the print job, and then try sending it again. Paper or specialty media misfeeds These are the possible solutions. Try one or more of the following: Check paper condition Use only new, unwrinkled paper. Check paper loading • Load a smaller amount of paper into the printer. • Load paper with the print side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.
Make sure the printer is set as the default printer and is not on hold or paused To set printer as default: 1 From the Finder desktop, choose Applications Utilities Print Center or Printer Setup Utility, depending on the operating system version you are using. 2 From the Printer List dialog, select your printer. 3 Click the Make Default icon.
Cartridge carrier jam These are possible solutions. Try one or more of the following: Remove any obstructions in the cartridge carrier 1 Lift the access cover. 2 Remove any objects blocking the path of the print cartridge carrier. 3 Make sure the cartridge carrier lids are closed. 4 Close the access cover. 5 Press . Remove and reinstall the print cartridges 1 Lift the access cover. 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids. 3 Remove both print cartridges.
5 Snap the lids closed. 6 Close the access cover. 7 Press . Memory card reader and PictBridge troubleshooting Memory card cannot be inserted There are possible solutions. Try one or more of the following: Check memory card type Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting a memory card” on page 31. Check memory card placement Make sure you have inserted the memory card in the correct slot.
Make sure the USB cable is connected 1 Check that the USB cable is connected to the computer. The USB port on the back of the computer is marked by the USB symbol. Plug the long, flat end of the USB cable into this port. 2 Make sure that the smaller, more square end of the USB cable is plugged into the back of the printer. 3 Check that the USB cable is not damaged and that the light is on.
Make sure you inserted a valid device into the PictBridge port Only the following devices are recognized by the PictBridge port: • PictBridge-enabled digital camera • Flash drive Any other USB devices are not recognized. Make sure the paper size setting on the camera is supported by the printer Use only the following paper sizes when printing photos from your camera: • • • • • • • • • • • • • • 3.5 x 5 inches 4 x 6 inches 4 x 8 inches 5 x 7 inches 10 x 20 inches Letter (8.
3 Select your wireless printer, and then click Connect. 4 Insert the memory card into the printer. Your photos are downloaded and displayed as thumbnail images. 5 Select the thumbnail images you want to save, and then click Save. 6 Open your downloaded images using an application such as iPhoto or Preview. 7 From the application menu, click Print. Check memory card placement Make sure you inserted the memory card into the correct slot. For more information, see the related topic below.
6 Close the access cover. 7 Wait for the light to stop blinking. The printer is reset to factory default settings.
Notices Edition notice June 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. evercolor and PerfectFinish are trademarks of Lexmark International, Inc. TrueType is a trademark of Apple Inc. All other trademarks are the property of their respective owners. Conventions Note: A Note identifies something that could help you. Warning: A Warning identifies something that could damage your product hardware or software.
Any questions regarding this compliance information statement should be directed to: Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 (859) 232–3000 Exposure to radio frequency radiation The following notice is applicable if your printer has a wireless network card installed. The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies.
This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
Compliance is indicated by the CE marking. The Alert sign indicates that there are restrictions within certain member states. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. The following restrictions apply: Country/region Restriction All countries/regions This product is for indoor use only. This product may not be used outdoors.
Italiano Con la presente Lexmark International, Inc. dichiara che questo questo prodotto è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE. Latviski Ar šo Lexmark International, Inc. deklarē, ka šis izstrādājums atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to saistītajiem noteikumiem. Lietuvių Šiuo Lexmark International, Inc. deklaruoja, kad šis produktas atitinka esminius reikalavimus ir kitas 1999/5/EB direktyvos nuostatas.
The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
ENERGY STAR Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 13.8 Copying The product is generating hard-copy output from hard-copy original documents. not applicable Scanning The product is scanning hard-copy documents.
Total energy usage It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage. LEXMARK LICENSE AGREEMENTS PLEASE READ CAREFULLY: BY USING THIS PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS AND CONDITIONS OF THESE LICENSE AGREEMENTS.
3 LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: a Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark.
9 LIMITATION OF LIABILITY.
18 CAPACITY AND AUTHORITY TO CONTRACT. You represent that you are of the legal age of majority in the place you sign this License Agreement and, if applicable, you are duly authorized by your employer or principal to enter into this contract. 19 ENTIRE AGREEMENT. This License Agreement (including any addendum or amendment to this License Agreement that is included with the Software Program) is the entire agreement between you and Lexmark relating to the Software Program.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark). For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area, contact Lexmark at (800) 332-4120, or on the World Wide Web at http://support.lexmark.com. Remote technical support is provided for this product throughout its warranty period.
Glossary ad hoc mode A setting for a wireless device that lets it communicate directly with other wireless devices without an access point or router ad hoc network A wireless network that does not use an access point alignment page A page with printed alignment patterns that ejects from the printer during cartridge alignment application Any software loaded on your computer that lets you perform a specific task, such as word processing or photo editing AutoIP address An IP address automatically assi
IP (Internet Protocol) address The network address of a computer or printer. Each device on the network has its own network address. The address may be assigned manually by you (Static IP address), automatically by the DHCP server (DHCP IP address), or automatically by the device (AutoIP address).
switch A device similar to a network hub that can connect different networks together UAA (Universally Administered Address) An address assigned to a network printer or print server by the manufacturer. To find the UAA, print a network setup page and look for the UAA listing.
