500 Series User's Guide June 2007 www.lexmark.
Safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to an electrical outlet that is near the product and easily accessible. CAUTION: Do not twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls.
Contents Safety information.........................................................................................................2 Introduction....................................................................................................................9 Finding information about the printer...................................................................................................9 Operating system notice.......................................................................................
Loading banner paper.......................................................................................................................31 Printing.........................................................................................................................32 Printing basic documents..................................................................................................................32 Printing a document.............................................................................
Changing the Productivity Studio transfer settings..................................................................................... 48 Editing photos....................................................................................................................................48 Cropping a photo ........................................................................................................................................ 48 Rotating a photo .................................................
Software does not install ............................................................................................................................ 66 Page does not print .................................................................................................................................... 67 Solving printer communication problems.................................................................................................... 68 Understanding Warning levels................................
White lines appear in graphics or solid black areas ................................................................................... 88 Checking the printer status......................................................................................................................... 89 Checking printer readiness......................................................................................................................... 89 Checking the Spool Settings for banner printing ......................
Unsupported file types found on memory card......................................................................................... 106 Paper Jam ................................................................................................................................................ 106 Multiple All-In-Ones found ........................................................................................................................ 106 Notices........................................................
Introduction Finding information about the printer Quick Setup sheet Description Where to find The Quick Setup sheet gives you instructions for setting up hardware and software. You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com. User's Guide Description Where to find The User's Guide gives you instructions for setting up You can find this document in the printer box or on the hardware and software (on Windows operating Lexmark Web site at www.lexmark.com.
User's Guide: Comprehensive Version Description Where to find The User's Guide: Comprehensive Version gives you instructions for using the printer and other information such as: When you install the printer software, the User's Guide: Comprehensive Version will be installed. • • • • • • • • • 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start.
Customer support Description Where to find (North America) Where to find (rest of world) Telephone support Call us at • US: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) • Canada: 1-800-539-6275 English Monday–Friday (8:00 AM– 11:00 PM ET) Saturday (Noon–6:00 PM ET) French Monday–Friday (9:00 AM– 7:00 PM ET) Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com.
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: • • • • Machine Type number Serial number Date purchased Store where purchased Operating system notice All features and functions are operating system-dependent. For complete descriptions: • Windows users—See the User's Guide. • Macintosh users—If your product supports Macintosh, see the Mac Help installed with the printer software.
Setting up the printer Checking the box contents 7 6 W I PR INT F ING I 1 2 3 5 1 4 3 2 Name Description 1 Power supply cord Fits into the power supply attached to the back of the printer 2 Installation software CD 3 Installation cable Connects the printer to the computer temporarily during some methods of installation 4 User's Guide Printed booklet that serves as a guide • Installation software for the printer • Mac Help • User's Guide: Comprehensive Version in electronic format N
Understanding the parts of the printer 12 11 10 9 1 8 W 2 I PR IN TIN F G I 3 4 7 5 6 Use the To 1 • Turn the printer on and off. – If the printer is inactive for 30 minutes, the printer reverts to sleep mode to conserve energy. Press or start a print job to turn the printer back on. – When the printer is in sleep mode, pressing and holding turn off the printer. for two seconds will • Cancel a print job. Press in the middle of a print job. • Be alerted for errors.
7 Use the To Wi-Fi indicator Check wireless status: • Off indicates that the printer is not turned on or that no wireless option is installed. • Orange – indicates that the printer is ready to be configured for wireless printing – indicates that the printer is connected for USB printing • Orange blinking indicates that the printer is configured but is unable to communicate with the wireless network. • Green indicates that the printer is connected to a wireless network.
4 2 1 3 1 Use the To Power supply Connect the printer to a power source using the power cord. 1 Plug the power cord all the way into the power supply on the printer. 2 Plug the power cord into an electrical outlet that other electrical devices have been using. 2 1 3 If the 2 Duplex unit light is not on, press . • Print on both sides of the paper. • Remove paper jams. For more information, see “Paper jam in the duplex unit” on page 98.
3 Click Install. Using the installation software CD (Macintosh users only) 1 Close all open software applications. 2 Insert the software CD. 3 From the Finder desktop, double-click the printer CD icon that automatically appears. 4 Double-click the Install icon. 5 Follow the instructions on the computer screen. Using the World Wide Web 1 Go to the Lexmark Web site at www.lexmark.com. 2 From the home page, navigate through the menu selection, and then click Drivers & Downloads.
Click To Details Photo Packages Print multiple photos in various sizes. Poster Print a photo as a multiple-page poster. At the bottom left corner of the Welcome Screen, there are two Settings choices: Click To Printer Status and Maintenance • • • • Check ink levels. Order print cartridges. Find maintenance information. Select other Solution Center tabs for more information, including how to change printer settings and troubleshooting.
From here Advanced Maintenance You can: • • • • • • Change the appearance of the Printing Status window. • • • • • • • Install a new print cartridge. Turn printing voice notification on or off. Change network printing settings. Share information with us regarding how you use the printer. Obtain software version information. View ink levels and order new print cartridges. Order new print cartridges. Print a test page. Clean print cartridges to fix horizontal streaks.
Networking General networking Networking overview A network is a collection of devices such as computers, printers, Ethernet hubs, wireless access points, and routers connected together for communication through cables or through a wireless connection. A network can be either wired, wireless, or designed to have both wired and wireless devices. Devices on a wired network use cables to communicate with each other. Devices on a wireless network use radio waves instead of cables to communicate with each other.
Scenario 1: Laptop and printer connected wirelessly with Internet • A computer is connected to a wireless router by an Ethernet cable. • A laptop and a printer are connected wirelessly to the router. • The network is connected to the Internet through a DSL or a cable modem. Internet Scenario 2: Computer, laptop, and printer connected wirelessly with Internet • A computer, a laptop, and a printer are connected wirelessly to a wireless router.
Scenario 3: Computer, laptop, and printer connected wirelessly without Internet • A computer, a laptop, and a printer are connected wirelessly to a wireless access point. • The network has no connection to the Internet. Scenario 4: Laptop connected wirelessly to printer without Internet • A laptop is directly connected wirelessly to a printer without going through a wireless router. • The network has no connection to the Internet.
If you purchased the internal wireless print server separately, the MAC address appears on an adhesive label that came with the wireless print server. Attach the adhesive label to your printer so you will be able to find the MAC address when you need it. UAA: XX XX XX XX XX XX Note: A list of MAC addresses can be set on a router so that only devices with matching MAC addresses can be allowed to operate on the network. This is called MAC filtering.
How to locate a computer IP address 1 Do one of the following: • In Windows Vista, click All Programs Accessories Command Prompt. • In Windows XP, click Start Programs or All Programs Accessories Command Prompt. 2 Type ipconfig. 3 Press Enter. The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100. Assigning an IP address An IP address may be assigned by the network using DHCP.
A wireless network where each device communicates with others through a wireless access point (wireless router) is set up in infrastructure mode. All devices must have valid IP addresses and share the same SSID and channel. In addition, they must share the same SSID and channel as the wireless access point (wireless router). A simple type of wireless network is one where a PC with a wireless adapter communicates directly with a printer equipped for wireless networking.
3 In the Connect to a Network dialog, click Set up a wireless ad-hoc (computer-to-computer) network, and then click Next. 4 Follow the instructions in the “Set up a wireless ad hoc network” wizard. As part of the setup: a Create a network name or SSID for the network between the computer and your printer. b Write the name of your network in the space provided. Be sure to use the exact spelling and capitalization. c Go to the Security Type drop-down, choose WEP, and create a security key (or password).
14 If necessary, deselect the The key is provided for me automatically check box. 15 In the Network Key box, type in a security code. 16 Write down the security code you chose so you can refer to it when running the wireless setup. Make sure you copy it down exactly, including any capital letters. Note: For more information about passwords (security keys), see “Check your security keys” in the “Wireless troubleshooting” section of the “Troubleshooting” chapter.
Loading paper and original documents Loading paper 1 Make sure: • You use paper designed for inkjet printers. • If you are using photo, glossy, or heavyweight matte paper, you load it with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer.
• The paper guides rest against the edges of the envelopes. 1 2 Notes: • Do not load envelopes with holes, perforations, cutouts, or deep embossing. • Do not use envelopes that have exposed flap adhesive. • Envelopes require more drying time. Remove each envelope as it exits, and allow it to dry to avoid ink smudging. Loading labels You can load up to 25 sheets of labels at a time. 1 Load labels with the print side facing you and the top of the sheet fed into the printer first.
Note: Photo cards require more drying time. Remove each photo card as it exits, and allow it to dry to avoid ink smudging. Loading transparencies You can load up to 50 transparencies at a time. 1 Load transparencies with the rough side facing you. If the transparencies have a removable strip, each strip should face away from you and down toward the printer. 2 Make sure: • The transparencies are loaded in the center of the paper support. • The paper guides rest against the edges of the transparencies.
Loading banner paper You can load up to 20 sheets of banner paper at a time. 1 Remove all paper from the paper support before loading the banner paper. 2 Tear off only the number of pages needed to print the banner. 3 Place the required stack of banner paper on a flat surface behind the printer. 4 Feed the leading edge of the banner paper into the printer first. W I PRI NTI NG F I 5 Make sure: • The paper is loaded in the center of the paper support.
Printing Printing basic documents Printing a document 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing a Web page You can use the Toolbar to create a printer-friendly version of any Web page. 1 Load paper. 2 Open a Web page using Microsoft Internet Explorer 5.5 or later. 3 If you want to check or change your print settings: a From the Toolbar, click Lexmark Page Setup.
Printing photos or images from a Web page 1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Open a Web page with Microsoft Internet Explorer 5.5 or later. On the Toolbar, the number of photos valid for printing appears next to Photos. 3 If no number appears next to Photos: a From the Lexmark logo drop-down menu, select Options.
Collating copies If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click the Quality/Copies tab. 4 From the Multiple Copies section, click Collate Copies. 5 Click OK to close any printer software dialog boxes that are open. 6 Print the document.
Printing documents or photos from a removable storage device 1 Insert a memory card into a card slot, or insert a flash drive into the PictBridge port on the front of the printer. If there are documents or photos stored on the memory card or flash drive, a dialog appears on the computer screen giving you the option to save the files or photos to the computer or to select files or photos to print. 2 Click Select files to print or Select photos to print. 3 Select the document or photo you want to print.
Printing envelopes 1 Load envelopes. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the “I Want To” menu, select Print on an envelope. 5 From the Envelope Size list, select the envelope size loaded. 6 Select Portrait or Landscape orientation. Notes: • Most envelopes use landscape orientation. • Make sure the same orientation is also selected in the software application. 7 Click OK to close any printer software dialogs that are open.
6 Select Print Crop Marks if you want each page of the poster to show crop marks. 7 Click Select Pages To Print to reprint any damaged poster pages without having to print all of the poster pages. Click pages to select or cancel them. 8 Click OK to close any printer software dialogs that are open. 9 Print the document. Note: Certain programs may cause text to be clipped or to disappear when using extra-large or extra-small fonts. If this occurs, try decreasing or increasing the font size.
Assembling a booklet 1 Flip the printed stack of papers over in the paper exit tray. 2 Take the first bundle from the stack, fold it in half, and then set it aside with the front page down. 3 Take the next bundle from the stack, fold it in half, and then stack it with the front page down on top of the first bundle. 4 Stack the rest of the bundles with the front page down, one on top of the other, until the booklet is complete. 5 Bind the bundles together to complete the booklet.
Printing transparencies 1 Load up to 50 transparencies. 2 With a document open, click File Print. 3 Click OK or Print. Note: To prevent smudging, remove each transparency as it exits, and let it dry before stacking. Transparencies may require up to 15 minutes to dry. Printing a banner 1 With a document open, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 From the Print Layout tab, select Banner. Note: After you print a banner, return the setting to Normal.
Resetting the printer to factory default settings 1 Make sure the printer is turned off. 2 Open the access cover and leave it open. 3 Press and hold 4 While holding 5 When the . , press . light blinks, release . 6 Close the access cover. 7 Wait for the light to stop blinking. The printer is reset to factory default settings.
Select To Manual Duplex a print job manually. You must select this option when printing two-sided jobs that will be printed on a size or type of paper other than letter- or A4-size plain paper (such as greeting cards). Note: You can select to print the two-sided pages so they turn like the pages of a magazine 2 2 1 1 Side-Flip) or like the pages of a legal pad ( ( Side-Flip is the factory default setting. Top-Flip).
7 Following the instruction sheet, flip and reload the paper print side down. 8 The printer will then print the even-numbered pages on the reverse sides of the odd-numbered pages, completing A the two-sided copies. button so that you can control two-sided printing using this button, return to the Duplexing Note: To activate the drop-down box, and reset to the default setting, “Use Printer Settings.
Working with photos Retrieving and managing photos Inserting a memory card 1 Insert a memory card. • Insert the card with the brand name label facing to the left. • If there is an arrow on the card, make sure it points toward the printer. • Make sure you connect the memory card to the adapter that came with it before inserting it into the slot.
3 When the computer recognizes that a memory card is installed, the message New photos have been found. What do you want to do? appears. If the printer does not read the memory card, remove and reinsert it. For more information, see “Memory card troubleshooting” on page 102. Note: The computer recognizes one active memory card at a time from your printer. If you insert more than one memory card, a message appears on the display prompting you to remove the memory card that is not in use.
Note: The computer recognizes one active media device at a time from your printer. If you insert a memory card and a flash drive, a message appears on the display prompting you to designate the device you want the printer to recognize. Connecting a PictBridge-enabled digital camera PictBridge is a technology available in most digital cameras that lets you print directly from your digital camera without using a computer.
Transferring selected photos from a memory card using the computer 1 Insert a memory card into the printer with the label facing the printer control panel. The Productivity Studio software launches automatically on your computer. Note: For a wireless network connection, you must first open the application and then select the printer you want to use. 2 Click Select photos to save. 3 Click Deselect All. 4 Click to select the photo(s) you want to transfer. 5 Click Next.
3 If you are using Windows XP, a “What do you want Windows to do?” screen appears. Click Transfer Photos to your computer using the Productivity Studio. If you are using Windows 2000: a From the desktop, double-click the Productivity Studio icon. b Click Transfer Photos. 4 Click Select photos to save. 5 Click Deselect All. 6 Click to select the photo(s) you want to transfer. 7 If you want to save the photos to the default folder, click Next.
3 Click Library. From here, you can choose how you want to sort photos. You can also set the minimum file size for the photo to appear in the library. 4 Click OK. Changing the Productivity Studio transfer settings 1 From the desktop, double-click the Productivity Studio icon. 2 From the Tools menu, click Preferences. 3 Click Transfer Settings.
4 Select Photo Size to select from a list of defined photo sizes, or click Custom Size to enter a different photo size. Note: If you selected Photo Size, you can click Rotate to rotate your photo 90 degrees clockwise. 5 If you selected Custom Size, enter the width and height for your custom-size photo. Note: Maintain Aspect Ratio is selected by default. This ensures that your image will remain proportional.
Enhancing a photo The Enhance feature lets you make subtle adjustments to the brightness, contrast, and sharpness of an image. 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click the Enhancements tab. 3 Click Enhance. 4 Use the slider to adjust the Enhance setting. You can preview the changes to your image by comparing the Before and After preview panes at the top of the window.
Changing the Brightness / Contrast settings of a photo 1 From the Productivity Studio Welcome Screen, click File Open to select the image you want to edit. 2 With an image open, click Enhancements. 3 Click Brightness / Contrast. 4 Adjust the brightness and contrast settings. You can preview the changes to the image by comparing the Before and After preview panes at the top of the window. 5 Click OK to accept your changes, or click Cancel to reject them.
9 To select multiple prints of a photo, or to select photo sizes other than 10 x 15 cm (4 x 6 in.), select the options you want in the table. Use the drop-down list in the last column to view and select other sizes. Note: If you want to edit your photo(s) before printing, click Edit Photo above the Print Preview pane. Select One-Click Auto Fix, Automatic Red-Eye Reduction, or Automatic Brightness Fix to let the software edit your photo(s) automatically.
6 When you have finished editing your text, click OK. 7 If you want to create another photo greeting card using a different style and/or photo, click Add New Card, and repeat step 3 on page 52 through step 6 on page 53. 8 If you want to print your photo greeting card, select Print your Photo Greeting Card from the Share tab. 9 Select the number of copies from the Copies drop-down list. 10 Select the copy quality from the Quality drop-down list.
Using a PictBridge-enabled digital camera to control printing photos You can connect a PictBridge-enabled digital camera to the printer, and use the buttons on the camera to control and print photos. 1 Insert one end of the USB cable into the camera. 2 Insert the other end of the cable into the PictBridge port on the front of the printer. Warning: Do not touch the USB cable, any network adapter, or the printer in the area shown while actively printing from a PictBridge-enabled digital camera.
Printing photos from a digital camera using DPOF If your camera supports Digital Print Order Format (DPOF), you can use the camera to specify which photos to print and how many of each. The printer recognizes these settings when you connect the camera to the printer or insert the memory card of the camera into the printer. Note: If you specified a photo size in the camera, make sure the size of the paper loaded in the printer is not smaller than the size you specified in the DPOF selection.
Maintaining the printer Installing print cartridges 1 Open the printer. 2 Remove the used print cartridge or cartridges. 3 If you are installing new print cartridges, remove the tape from the back and bottom of the black cartridge, and insert the cartridge in the left carrier. Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridge. 4 Close the black cartridge carrier lid.
6 Close the color cartridge carrier lid. 7 Close the printer. W I PR INT ING F I Note: The printer must be closed to start a new print job. 8 Press . Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the access cover. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
3 Press down on the cartridge carrier latch to raise the cartridge carrier lid. 4 Remove the used print cartridge. Note: If you are removing both cartridges, repeat step 3 and step 4 for the second cartridge. Using genuine Lexmark print cartridges Lexmark printers, print cartridges, and photo paper are designed to perform together for superior print quality. If you receive an Out of Original Lexmark Ink message, the original Lexmark ink in the indicated cartridge (s) has been depleted.
Aligning the print cartridges 1 Load plain paper. 2 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 3 Click Programs or All Programs Lexmark 1500 Series. 4 Click Lexmark Solution Center. 5 From the Maintenance tab, click Align to fix blurry edges. 6 Follow the instructions on the computer screen. If you aligned the cartridges to improve print quality, print your document again. If print quality has not improved, clean the print cartridge nozzles.
4 Using another clean section of the cloth, gently hold the cloth against the contacts for about three seconds, and then wipe in the direction shown. 5 With another clean section of the cloth, repeat step 3 and step 4. 6 Let the nozzles and contacts dry completely. 7 Reinsert the print cartridges. 8 Print the document again. 9 If the print quality does not improve, clean the print nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 59. 10 Repeat step 9 up to two more times.
Preserving the print cartridges • Keep new cartridges in their packaging until you are ready to install them. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time.
Paper Paper size Lexmark Photo Paper Lexmark PerfectFinish Photo Paper • • • • Letter • • • • • Letter A4 4 x 6 in. 10 x 15 cm A4 4 x 6 in. 10 x 15 cm L Note: Availability may vary by country or region. For information on how to purchase Lexmark Photo Paper or Lexmark PerfectFinish Photo Paper in your country or region, go to www.lexmark.com.
Troubleshooting If you set up your printer on a wireless network, make sure: • The wireless network is working properly. • The computer and printer are both connected to the same wireless network. • The printer is within the range of the wireless network. The effective range for optimal performance is generally 100–150 feet. • • • • • The printer is located away from other electronic devices that may interfere with the wireless signal. The power supply is connected to the printer, and is lit.
Power light is blinking Note: If the page 64. light and the A The power light blinks when it detects errors in the printer. light blink alternately, see “Power light and duplex light are blinking alternately” on These are possible solutions. Try one or more of the following: Check print cartridges Make sure there is a cartridge installed in the printer. If you are using a photo cartridge, make sure there is also a color cartridge installed. If a cartridge is missing, install the missing cartridge.
Enable PictBridge printing from the camera A Enable PictBridge printing on the camera by selecting the correct USB mode. If the camera USB selection is incorrect, the camera is detected as a USB storage device, or the light and light blink alternately. For more information, see the documentation that came with your camera.
Software does not install These are possible solutions. Try one or more of the following: Check your operating system The following operating systems are supported: Windows Vista, Windows XP, Windows 2000 with Service Pack 3 or later, and Mac OS X. Check your system requirements Check that your computer meets the minimum system requirements listed on the printer box. Check USB connection If the printer is connected to the computer through a USB cable: 1 Check the USB cable for any obvious damage.
Uninstall and reinstall software Uninstall the printer software, and then reinstall it. Page does not print These are possible solutions. Try one or more of the following: Check messages If an error message is displayed, see “Error messages on the computer screen” on page 104. Check power If the light is not on, see “Power button is not lit” on page 63. Reload paper Remove and then load paper. Check ink Check the ink levels, and install new print cartridges if necessary.
4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Removing and reinstalling the software Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 68. Solving printer communication problems The printer and the computer cannot exchange data. These are possible solutions.
6 Click Cancel on all New Hardware Found screens. 7 Insert the CD, and then follow the instructions on the computer screen to reinstall the software. Note: If the install screen does not appear automatically after you restart your computer, click Start Run, and then type D:\setup, where D is the letter of your CD-ROM drive. If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software.
Wi-Fi indicator light is orange These are possible solutions. Try one or more of the following: Check cable Make sure the installation cable is not connected to the printer. Configure the optional internal wireless print server Note: This solution does not apply to printers that have a pre-installed internal wireless print server.
Move your wireless access point (wireless router) to minimize interference There may be temporary interference from other devices such as microwave ovens or other appliances, cordless phones, baby monitors, and security system cameras. Make sure your wireless access point (wireless router) is not positioned too closely to these devices. Try adjusting external antennas Generally, antennas work best if they are pointing straight up.
3 If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply from”. Turn off and restart the printer. 4 If the wireless access point (wireless router) does not respond, it will take several seconds and then you will see “Request timed out.
Remove and reinstall the internal print server 1 Turn off your printer, and then unplug the power cord from the wall outlet. Warning: Failure to unplug the printer can cause damage to your printer and to the internal wireless print server. Make sure the printer is turned off and the power cord is unplugged from the wall outlet before you proceed. 2 While holding the printer firmly with one hand, hold the internal print server with your other hand and then pull it away from the printer.
3 Reinstall the internal print server. Warning: Wireless print servers are easily damaged by static electricity. Touch something metal such as the printer frame before you touch the wireless print server. Check your security keys A security key is like a password. All devices on the same network share the same security key. Note: Make sure you copy down the security key exactly, including any capital letters, and store it in a safe place for future reference.
Wireless network printer does not print These are possible solutions. Try one or more of the following: Check power Make sure the light is on. Check cable • Make sure the power cable is connected to the printer and to the electrical outlet. • Make sure the USB cable or the installation cable is not connected. Check Wi-Fi indicator light Make sure the Wi-Fi indicator light is green.
4 Verify that XXXX_Series_nnnnnn_P1 is selected, where XXXX is the model series number of your printer and nnnnnn is the last six numbers of the MAC address of your printer. Note: The MAC address is located at the back of the printer beside the serial number. 5 If USB is selected instead: a Select the port name from step 4. b Click Apply. c Close the window, and try printing again. Reinstall software Uninstall and then reinstall the printer software.
Ping the wireless access point Ping the wireless access point (wireless router) to make sure the network is working. For more information, see “Ping the access point” for Windows or Mac in the “Wireless troubleshooting” section Ping the printer Ping the printer to make sure it is on the network. For more information, see “Ping the printer” for Windows or Mac in the “Wireless troubleshooting” section.
Network printer does not show up in the printer selection list during installation Check whether the printer is on the same wireless network as the computer The SSID of the printer must match the SSID of the wireless network. 1 If you do not know the SSID of the network, use the following steps to obtain it before rerunning the Wireless Setup Utility. a Enter the IP address of your wireless access point (wireless router) into the Web address field of your browser.
Check the installation cable 1 Disconnect the installation cable and check it for any obvious damage. 2 Firmly plug the rectangular end of the USB cable into the USB port of the computer. The USB port is marked with the USB symbol. 3 Firmly plug the square end of the USB cable into the USB port on the back of the printer. 4 Cancel the software installation. 5 Click Programs or All Programs Lexmark 1500 Series. 6 Click Wireless Setup Utility.
3 If the wireless access point (wireless router) responds, you will see several lines appear that start with “Reply from”. Turn off and restart the printer. 4 If the wireless access point (wireless router) does not respond, after several seconds you will see “Request timed out.” a Do one of the following: • In Windows Vista, click the Control Panel Network and Internet Network and Sharing Center. • In Windows XP, click Start Settings or Control Panel Network Connection.
3 Follow the instructions on the computer screen. Changing wireless settings after installation (Windows users only) To change your password, network name, or other wireless setting: 1 Click Programs or All Programs Lexmark 1500 Series. 2 Click Wireless Setup Utility. Note: You may be prompted to connect the printer to the computer again using the installation cable as part of the setup process. 3 Follow the prompts on the computer screen to reinstall the software, and make the changes you want.
Check print cartridges If the document still does not have the print quality you want, follow these steps: 1 Align the print cartridges. For more information, see “Aligning the print cartridges” on page 59. If print quality has not improved, continue to step 2. 2 Clean the print cartridge nozzles. For more information, see “Cleaning the print cartridge nozzles” on page 59. If print quality has not improved, continue to step 3. 3 Remove and reinsert the print cartridges.
Check paper condition Use only new, unwrinkled paper. Removing and reinstalling the software Software may not be installed correctly. Poor quality at the edges of the page These are possible solutions. Try one or more of the following: Check minimum print settings Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter-size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.
Select a lower print quality 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Quality/Copies. 4 From the Quality/Speed area, select a lower print quality. Remove and reinstall the software It is sometimes helpful to remove the existing printer software and reinstall it. Skewed print Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded.
Are you printing a large file? The ink levels displayed in the printer software are not updated during a print job; they represent the ink level at the beginning of a print job. The ink levels may seem inconsistent in the Printing Status window when you are printing a large file. Ink levels seem to go down too quickly These are possible solutions.
Make sure the TrueType font is available on the computer The font you are trying to print may not be available in the program font selection box. Not all fonts are designed to be printed; make sure the font is a TrueType font. See the program documentation for more information. Make sure the document was formatted or created for the printer Windows may substitute different fonts. Line and page breaks may change with the font.
Print is too dark or smudged These are possible solutions. Try one or more of the following: Make sure the ink dry before handling the paper Remove the paper as it exits, and let the ink dry before handling. Make sure the Quality/Speed setting is appropriate for the paper type loaded in the printer The Photo Quality/Speed setting may cause smearing if used with plain paper. If you are using plain paper, try using the Normal setting.
3 Click Solution Center. 4 If the Printer Status is: • Cannot Communicate, the problem could be hardware or printer software settings. • Ready or Busy Printing, the problem may be with the printer software settings. Transparencies or photos contain white lines Do you need to adjust the Quality/Speed settings? 1 With a document or photo open, click File Print. 2 Click Properties, Preferences, Options, or Setup.
• For reduced print quality and faster print speed, select Quick Print. • For the default print quality, select Automatic. The paper type sensor determines the print quality based on the type of paper it detects loaded in the paper support. Adjust the application settings for the document Use a different fill pattern in the application you are using to print the graphics. For more information, see the documentation that came with the application.
Remove the sticker and tape from the print cartridges 1 Lift the access cover. 2 Remove the print cartridges from the print cartridge carrier. 3 Make sure the sticker and tape are removed from the bottom and back of the cartridges. Do the print cartridges have ink? 1 Do one of the following: • In Windows Vista, click . • In Windows XP and earlier, click Start. 2 Click Programs or All Programs Lexmark 1500 Series. 3 Click Solution Center.
Was the document formatted or created for the printer? Windows may substitute different fonts. Line and page breaks may change with the font. Use the program that created the document to fix these problems, and then save the changes for the next time you print. Printer is busy printing another job Wait until the printer has finished printing all other print jobs before sending this job to print.
Test page does not print These are possible solutions. Try one or more of the following: Make sure the printer is receiving power If the light is not on, the printer may not be receiving power. • Press . • Plug the printer into a different electrical outlet. • If the printer is plugged into a surge protector, unplug the printer, and plug it directly into an electrical outlet. Check the USB connection 1 Check that the USB cable is connected to the computer.
Make sure the cable is not damaged or loose Make sure: • The USB cable is not damaged. • The light is on. For more information, see “Printer is plugged in but does not print.” Printer is plugged in but does not print These are possible solutions. Try one or more of the following: Make sure the printer is set as the default printer Try printing a test page. Make sure the print queue is ready to print Make sure the printer is set as the default printer and is not being held or paused.
Check the printer status Windows Vista users: 1 Click: • (default Start menu) • (Classic Start menu) Settings Printers. Control Panel Printers. 2 Right-click the Lexmark 1500 Series icon. 3 Click Sharing. 4 Click Change Sharing Options, and confirm the Windows prompt. 5 Select Share this printer, and then give the printer a distinctive name. 6 Click OK. Windows XP users: 1 Click Start Settings Printers and Faxes. 2 Right-click the Lexmark 1500 Series icon. 3 Click Sharing.
7 Click OK. 8 Click Close. 9 Make sure the new port has been selected on the Ports tab, and then click Apply. The new port is listed with the printer name. 10 Click OK. Restart the host computer and the remote computer Try printing again. Printer is not able to communicate with the computer The printer and computer are not able to exchange data. Verify that the printer is plugged in, and the light is on. Wrong printer is attached The printer attached to the computer is not the correct printer.
Experiencing poor quality or incorrect output See the topic that best describes the problem.
Make sure the printer is properly communicating with the camera If the PictBridge connection is successful, the camera automatically switches to print mode, the PictBridge symbol appears on the camera display, or a message recognizing the connection appears on the camera display, depending on your camera. If the PictBridge connection is unsuccessful, try one or more of the following: • Make sure you are using the USB cable that came with your camera.
Paper jam in the duplex unit 1 Push down on the duplex latch as you grasp the duplex unit. 2 Pull out the duplex unit. 3 Firmly grasp the paper, and gently pull it out. 4 Push down on the duplex latch as you reinstall the duplex unit.
5 Press . 6 On your computer, delete or stop the print job, and then try sending it again. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: Check paper condition Use only new, unwrinkled paper. Check paper loading • Load a smaller amount of paper into the printer. • Load paper with the print side facing you.
Check printer default and pause settings 1 Do one of the following: • In Windows Vista, click Control Panel Printers. • In Windows XP, click Start Settings Printers and Faxes. • In Windows 2000, click Start Settings Printers. 2 Double-click the print queue device. 3 Click Printer. • Make sure no check mark appears next to Pause Printing. • If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print.
Duplex unit does not operate correctly These are possible solutions. Try one or more of the following: Check paper size and type Check the paper size and type to make sure the paper is supported by the printer. If you are using automatic duplexing, use only letter- or A4-size plain paper. Check for paper jams Check for and clear any paper jams. For more information, see “Paper jam in the duplex unit” on page 98. Make sure the duplex unit is properly installed Remove the duplex unit and reinstall it.
4 Reinstall the print cartridges. 5 Snap the lids closed. 6 Close the access cover. 7 Press . Memory card troubleshooting Memory card cannot be inserted There are possible solutions. Try one or more of the following: Check memory card type Make sure that the type of memory card you are using can be used in the printer. For more information, see “Inserting a memory card” on page 43. Check memory card placement Make sure you have inserted the memory card in the correct slot.
Check memory card placement Make sure you inserted the memory card into the correct slot. For more information, see “Inserting a memory card” on page 43. Check to see if the memory card is damaged Check to see if there is no obvious damage to the memory card. Remove memory cards properly from the printer to avoid corruption of data. Check the file types stored on the memory card Make sure the file types stored on the memory card are supported by the programs installed on your computer.
Check to see if your printer or the computer is turned on Make sure that your printer and your computer are turned on. Check to see if your wireless connection is active If your wireless connection is down: 1 Do one of the following: • In Windows Vista, click Control Panel Printers. • In Windows XP and earlier, click Start Settings Printers or Printers and Faxes. 2 Click Programs or All Programs Lexmark 1500 Series. 3 Click Wireless Setup Utility.
If printing using a USB cable, make sure the cable is securely attached to both the printer and the computer. Before you print, you may need to restart the computer. General Printing Problem You cannot receive a more specific error message because the printer and the computer do not have bidirectional communication. To receive a more specific error message, see “Bidirectional communication is not established” on page 95.
Print File Error To use the Print Files function, your printer must be connected to a computer, and both the printer and computer must be on. The error may include any of the following causes listed below. Cause Solution The printer failed to find an application or software on Make sure you have software installed on your computer the computer to print the file or files stored on the that can open files with the desired file extensions. memory device.
Notices Product information Product name: Lexmark 1500 Series Machine type: 4118 Model(s): W22 W2E Edition notice June 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Conventions Note: A Note identifies something that could help you. Warning: A Warning identifies something that could damage your product hardware or software. CAUTION: A CAUTION identifies something that could cause you harm. CAUTION: This type of CAUTION indicates that you should not touch the marked area. CAUTION: This type of CAUTION indicates a hot surface. CAUTION: This type of CAUTION indicates a shock hazard. CAUTION: This type of CAUTION indicates a tipping hazard.
Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Compliance is indicated by the CE marking. The Alert sign indicates that there are restrictions within certain member states. A declaration of conformity with the requirements of the directives is available from the Director of Manufacturing and Technical Support, Lexmark International, S. A., Boigny, France. The following restrictions apply: Country/region Restriction All countries/regions This product is for indoor use only. This product may not be used outdoors.
Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG. Norsk Lexmark International, Inc. erklærer herved at dette produktet er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999/5/EF. Polski Niniejszym Lexmark International, Inc.
ENERGY STAR Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 13.8 Copying The product is generating hard-copy output from hard-copy original documents. not applicable Scanning The product is scanning hard-copy documents.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark remarketer, referred to in this statement as “Remarketer.
Limitation of liability Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph. Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages.
3 LICENSE GRANT. Lexmark grants you the following rights provided you comply with all terms and conditions of this License Agreement: a Use. You may Use one (1) copy of the Software Program. The term “Use” means storing, loading, installing, executing, or displaying the Software Program. If Lexmark has licensed the Software Program to you for concurrent use, you must limit the number of authorized users to the number specified in your agreement with Lexmark.
11 TAXES. You agree that you are responsible for payment of any taxes including, without limitation, any goods and services and personal property taxes, resulting from this Agreement or your Use of the Software Program. 12 LIMITATION ON ACTIONS. No action, regardless of form, arising out of this Agreement may be brought by either party more than two years after the cause of action has arisen, except as provided under applicable law. 13 APPLICABLE LAW.
Networking glossary ad hoc mode A setting for a wireless device that lets it communicate directly with other wireless devices without an access point or router ad hoc network A wireless network that does not use an access point AutoIP address An IP address automatically assigned by a network device. If the device is set to use DHCP, but no DHCP server is available, an AutoIP address may be assigned by the device.
UAA (Universally Administered Address) An address assigned to a network printer or print server by the manufacturer. To find the UAA, print a network setup page and look for the UAA listing.
Index A C access cover 15 ad hoc wireless network adding a printer using Windows 27 creating using Windows 25 adjusting brightness automatically 49, 51 adjusting the hue of a photo 50 adjusting the saturation of a photo 50 Advanced button 18 aligning print cartridges 59 assigning IP address 24 automatic duplex 41 cable connections checking 91, 92 canceling print jobs 35 cannot print from a flash drive 96 from a memory card 96 from digital camera using PictBridge 96 card reader light 14 cards loading 29 m
Brightness / Contrast 51 Brightness / Contrast setting 51 Despeckle setting 50 enhance 50 hue 50 saturation 50 selecting color effect 51 sharpen 49 enhancing photo 50 envelopes loading 28 printing 36 error messages cartridge missing 104 clearing 104 communication not available 104 general printing problem 105 ink low 105 out of memory 105 out of paper 105 paper jam 106 printing failure 105 unsupported file types found on memory card 106 error messages troubleshooting print file error 106 exterior of the pri
N network adapters using 24 network printer installing 24 network printer does not show up in printer selection list during installation (Windows) 78 network setup page printing 23 networking IP addresses 23 noise emission levels 111 nothing happens when memory card is inserted 102 notices 108, 109, 110, 111, 112 N-up feature 34 O One-Click Auto Fix 49 ordering paper and other supplies 61 out of memory error 105 out of paper error 105 P page does not print 67 page prints with different fonts 86 paper choo
print speed is slow 83 print troubleshooting blank or incorrect page prints 85 cannot print from digital camera using PictBridge 96 checking printer readiness 89 duplex unit does not operate correctly 101 establishing bidirectional communication 95 flash drive, cannot print from 96 improving print quality 81 ink levels seem incorrect 84 ink levels seem to go down quickly 85 memory card, cannot print from 96 partial document or photo prints 81 partial photo prints when using PictBridge 97 photo smudges 84 po
T test page printing 91 test page does not print 92 Toolbar printing a Web page 32 printing only the photos from a Web page 33 Transfer Photos button 17 transfer settings changing 48 transferring photos from CD using computer 46 from CD using the computer 46 from flash drive using computer 46 from flash drive using the computer 46 from memory card using the computer 45, 46 transparencies loading 30 printing 39 transparencies or photos contain white lines 88 troubleshooting cartridge missing error 104 charac
Wireless Setup Utility cannot communicate with printer during installation 78 Wi-Fi indicator light is blinking orange 70 Wi-Fi indicator light is orange 70 two-sided printing, automatic 41 printing, manual 41 two-sided printing understanding 40 U unsupported file types found on memory card 106 updating printer software 95 USB port 16 enabling 69 using One-Click Auto Fix 49 Quick Fixes tab 49 V vertical straight lines are not smooth 88 viewing photos from Productivity Studio 52 photos in the Productivity
