Lexmark 1400 Series User's Guide February 2007 www.lexmark.com Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. All other trademarks are the property of their respective owners. © 2007 Lexmark International, Inc. All rights reserved.
Important safety information Use only the power supply and power supply cord provided with this product or the manufacturer's authorized replacement power supply and power supply cord. Connect the power supply cord to a properly grounded electrical outlet that is near the product and easily accessible. Refer service or repairs, other than those described in the user documentation, to a professional service person.
Contents Finding information about the printer..........................................................................7 Setting up the printer...................................................................................................11 Checking the box contents................................................................................................................11 Networking the printer.................................................................................................
Printing transparencies......................................................................................................................27 Printing a Web page..........................................................................................................................27 Printing photos or images from a Web page.....................................................................................28 Working with photos...........................................................................
Paper or specialty media misfeeds............................................................................................................. 44 Printer does not feed paper, envelopes, or specialty media....................................................................... 45 Banner paper jams ..................................................................................................................................... 45 Blinking power light troubleshooting.........................................
Finding information about the printer Quick Setup sheet Description Where to find The Quick Setup sheet gives you instructions for setting up hardware and software. You can find this document in the printer box or on the Lexmark Web site at www.lexmark.com.
User's Guide Description Where to find The User's Guide gives you instructions for using the printer and other information such as: When you install the printer software, the User's Guide will be installed. • • • • • • • • • 1 Click Start Programs or All Programs Using the software (on Windows operating systems) Lexmark 1400 Series. Loading paper 2 Click User's Guide.
Customer support Description Where to find (North America) Where to find (rest of world) Telephone support Call us at • US: 1-800-332-4120 Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET) • Canada: 1-800-539-6275 Telephone numbers and support hours vary by country or region. Visit our Web site at www.lexmark.com. Select a country or region, and then select the Customer Support link.
Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster: • • • • Machine Type number Serial number Date purchased Store where purchased 10
Setting up the printer To set up the printer, follow the instructions on the 1-2-3 sheet that came with the product. Checking the box contents 8 1 7 2 3 6 1 5 3 4 2 Name Description 1 Power supply cord Fits into the power supply attached to the back of the printer. 2 Power supply Fits into the hollow area at the back of the printer.
Networking the printer For complete networking information, please refer to the Getting Started booklet that came with the product. Installing the printer on a network Follow the instructions for the networking method you want to use. Make sure the selected network is set up and working properly, and that all relevant devices are turned on. For more information on your specific network, see your network documentation or consult the person who set up the network.
Learning about the printer Understanding the parts of the printer 8 7 6 1 2 5 3 4 Use the To 1 Internal wireless adapter Connect to a wireless network. 2 • • • • 3 Access cover 4 Wi-Fi indicator Turn the printer on and off. Cancel a print job. Press in the middle of a print job. Load or eject paper. Troubleshoot. For more information, see “Blinking power light troubleshooting” on page 46. • Install or change the print cartridges. • Clear paper jams.
1 2 3 Use the To 1 USB port Connect the printer to a computer using a USB cable. 2 Power supply Connect the printer to a power source using the power cord. 1 Plug the power cord all the way into the power supply on the printer. 2 Plug the power cord into an electrical outlet that other electrical devices have been using. 2 1 3 If the 3 light is not on, press Internal wireless adapter Connect to a wireless network. 14 .
Learning about the software This chapter tells how to use the printer with Windows operating systems. If you are using a Macintosh operating system, see the Mac Help: 1 From the Finder desktop, double-click the Lexmark 1400 Series folder. 2 Double-click the printer Help icon. Using the printer software Use this software To Lexmark Imaging Studio Print documents or photos. Solution Center Find troubleshooting, maintenance, and cartridge-ordering information.
Click To access Details Photo Packages Print multiple photos in various sizes. Slideshow View a slideshow of your photos. Poster Print your photos as a multiple-page poster. From the bottom left corner of the Welcome screen: Click Setup and diagnose printer To • • • • Check ink levels. Order print cartridges. Find maintenance information. Select other Solution Center tabs for more information, including how to change printer settings and troubleshooting.
From here You can How To • Learn how to: – Print. – Use basic features. – Print projects such as photos, envelopes, cards, banners, iron-on transfers, and transparencies. • Find the electronic User's Guide for more information. Troubleshooting • Learn tips about the current status. • Solve printer problems. Maintenance • • • • • • Contact Information Install a new print cartridge. View shopping options for new cartridges. Print a test page. Clean to fix horizontal streaks.
Using the Save Settings menu From the “Save Settings” menu, you can name and save the current Print Properties settings for future use. You can save up to five custom settings. Using the I Want To menu The “I Want To” menu contains a variety of task wizards (printing a photo, an envelope, a banner, a poster, or printing on both sides of the paper) to help you select the correct print settings for a project.
Using the Toolbar The Toolbar lets you create printer-friendly versions of Web pages. Note: The Toolbar launches automatically when you browse the Web using Microsoft Windows Internet Explorer version 5.5 or later. Click To • Select Page Setup options. • Select Options to customize the toolbar appearance or select a different setting for printing photos. • Access links to the Lexmark Web site. • Access Help for additional information. • Uninstall the Toolbar.
Click To Preview Preview a Web page before printing. Resetting printer software settings to defaults Windows 2000, Windows XP, or Windows Vista users: 1 Click Start Settings Printers or Printers and Faxes. 2 Right-click the Lexmark 1400 Series icon. 3 Click Printing Preferences. 4 Click the Save Settings menu. 5 From the Restore section, select Factory Settings (Defaults). Note: Factory default settings cannot be deleted.
Loading paper and various paper types Loading paper 1 Make sure: • You use paper designed for inkjet printers. • The paper is not used or damaged. • If you are using specialty paper, you follow the instructions that came with it. • You do not force paper into the printer. 2 Load the paper vertically against the right side of the paper support. 3 Adjust the paper guide until it rests against the left edge of the paper.
Load up to 25 greeting cards 25 index cards 25 photo cards 25 postcards 10 envelopes Make sure • The total thickness of the card stack does not exceed 10 mm (0.4 inches). • The print side of the cards faces you. • The cards are loaded against the right side of the paper support. • The paper guide rests against the left edge of the cards. • • • • • The stamp location is in the upper left corner. The print side of the envelopes faces you. The envelopes are designed for use with inkjet printers.
Load up to 20 sheets of banner paper Make sure • You remove all the paper from the paper support before loading the banner paper. • You tear off only the number of pages needed to print the banner. • The banner paper is placed on a level surface behind the printer and fed up over the paper support. • You have selected the correct paper size for the banner in Print Properties. For more information, see “Using Print Properties” on page 17.
Printing Printing a document 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 Adjust the settings. 5 Click OK. 6 Click OK or Print. Printing a banner 1 Tear off only the number of sheets needed for the banner (up to 20 sheets). 2 Set the stack of paper on a level surface behind the printer, and feed up over the paper support. 3 With your document open, click File Print. 4 Click Properties, Preferences, Options, or Setup.
Notes: • To avoid paper jams, do not force the cards into the printer. • To prevent smudging, remove each card as it exits, and let it dry before stacking. Printing collated copies If you print multiple copies of a document, you can choose to print each copy as a set (collated) or to print the copies as groups of pages (not collated). Collated Not collated 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup.
Printing iron-on transfers 1 Load iron-on transfers. 2 With your image open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the Print Layout tab, select Mirror if you want the printer software to flip the image. Select Normal if you have a program that automatically flips the image. 5 Click OK to close any printer software dialogs that are open. 6 Print the iron-on transfers. Note: Do not force iron-on transfers into the printer. Printing high-quality graphics 1 Load paper.
Printing the last page first (reverse page order) 1 Load paper. 2 With a document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the Quality/Copies tab, select Print Last Page First. 5 Click OK. 6 Click OK or Print. Printing transparencies 1 Load up to 10 transparencies. 2 With your document open, click File Print. 3 Click Properties, Preferences, Options, or Setup. 4 From the Quality/Copies tab, select Normal or Photo.
c Click: • Print or • Close, and continue to step 5. 5 If needed, select a print option from the Toolbar: • Normal • Quick • Black and White • Text Only Printing photos or images from a Web page 1 Load paper. For best results, use photo or heavyweight matte paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 Open a Web page with Microsoft Internet Explorer 5.5 or later.
Working with photos Notes: • For best results when printing photos or other high-quality images, use Lexmark photo papers. • To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects. For best results, remove each printed sheet individually from the paper exit tray, and allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing Photo Packages 1 Load paper. For best results, use photo or glossy paper, with the glossy or printable side facing you. (If you are not sure which side is the printable side, see the instructions that came with the paper.) 2 From the desktop, double-click the Lexmark Imaging Studio icon. 3 Click Photo Packages. 4 Click to select the photos you want to include in your photo package. 5 Click Next. 6 From the Quality drop-down list, select a copy quality.
14 From the Send Quality and Speed area of the screen, select the image size. 15 Click Create E-mail to create an e-mail message with your photo greeting card(s) attached. Creating and viewing a slideshow 1 From the desktop, double-click the Lexmark Imaging Studio icon. 2 Click Slideshow. 3 Click and drag the photos you want to include in the slideshow to the “Photos in Your Slideshow” area. If you want the photos to appear in a specific order, click the photos in the order you want them to show.
Maintaining the printer Changing print cartridges Removing a used print cartridge 1 Make sure the printer is on. 2 Lift the access cover. The print cartridge carrier moves and stops at the loading position, unless the printer is busy. 3 Press down on the cartridge carrier lever to raise the cartridge carrier lid. 4 Remove the used print cartridge. To recycle the used cartridge, see “Recycling Lexmark products” on page 37.
Installing print cartridges 1 If you are installing new print cartridges, remove the sticker and tape from the back and bottom of the cartridges. 1 2 Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges. 2 Press down on the cartridge carrier levers to raise the cartridge carrier lids. 3 Insert the black cartridge or the photo cartridge in the left carrier. Insert the color cartridge in the right carrier. 4 Snap the lids closed.
Achieving better print quality Improving print quality If you are not satisfied with the print quality of a document, make sure you: • Use the appropriate paper for the document. Use Lexmark photo paper if you are printing photos or other highquality images. Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
3 From the Maintenance tab, click Clean to fix horizontal streaks. 4 Click Print. A page prints, forcing ink through the print cartridge nozzles to clean them. 5 Print the document again to verify that the print quality has improved. 6 If print quality has not improved, try cleaning the nozzles up to two more times. Wiping the print cartridge nozzles and contacts 1 Remove the print cartridge. 2 Dampen a clean, lint-free cloth with water.
10 Repeat step 9 up to two more times. 11 If print quality is still not satisfactory, replace the cartridge. Preserving the print cartridges • Keep new cartridges in their packaging until you are ready to install them. • Do not remove a cartridge from the printer except to replace, clean, or store it in an airtight container. The cartridges do not print correctly if left exposed for an extended period of time. Ordering supplies To order supplies or to locate a dealer near you, visit our Web site at www.
Item Part number Average cartridge standard page yield is up to1 Black cartridge 23A 215 Black cartridge2 23 215 High yield black cartridge 34 500 Color cartridge 24A 185 Color cartridge2 24 185 High yield color cartridge 35 500 Photo cartridge 31 Not applicable 1 Values obtained by continuous printing. Declared yield value in accordance with ISO/IEC 24711 (FDIS).
Troubleshooting Setup troubleshooting Power light is not lit Make sure you have disconnected the power supply cord from the wall outlet and then from the printer. 1 Plug the cord all the way into the power supply on the printer. 2 Plug the cord into an electrical outlet that other electrical devices have been using. 2 1 3 If the light is not on, press .
Solution 4 1 Press to turn the printer off. 2 Disconnect the power cord from the wall outlet. 3 Gently remove the power supply from the printer. 4 Reconnect the power supply to the printer. 5 Plug the power cord into the wall outlet. 6 Press to turn the printer on. Solution 5 1 Close all open software applications. 2 Disable any anti-virus programs. 3 Double-click the My Computer icon. In Windows XP, click Start to access the My Computer icon. 4 Double-click the CD-ROM drive icon.
Solution 4 1 Remove the print cartridges. 2 Make sure the sticker and tape have been completely removed from the back and bottom of the cartridges. 1 2 Warning: Do not touch the gold contact area on the back or the metal nozzles on the bottom of the cartridges. 3 Reinsert the print cartridges. Solution 5 Make sure the printer is set as the default printer and is not on hold or paused. 1 Click: • In Windows XP Pro: Start Settings Printers and Faxes.
Print troubleshooting Improving print quality If you are not satisfied with the print quality of a document, make sure you: • Use the appropriate paper for the document. Use Lexmark photo paper if you are printing photos or other highquality images. Note: To prevent smudging or scratching, avoid touching the printed surface with your fingers or sharp objects.
3 Click Quality/Copies. 4 From the Quality/Speed area, select a lower print quality. Solution 6 1 Uninstall the printer software, and then reinstall it. For more information, see “Removing and reinstalling the software” on page 47. 2 If the software still does not install correctly, visit our Web site at www.lexmark.com to check for the latest software. a b c d e f In all countries or regions except the United States, select your country or region. Click the links for drivers and downloads.
Poor text and graphic quality Examples of poor text and graphic quality include: • • • • • • • • • Blank pages Dark print Faded print Incorrect colors Light and dark bands in print Skewed lines Smudges Streaks White lines in print Solution 1 Check the ink levels, and install a new print cartridge if necessary. Solution 2 See “Improving print quality” on page 34.
c d e f Select your printer family. Select your printer model. Select your operating system. Select the file you want to download, and follow the directions on the computer screen. Partial document or photo prints Check that the paper size being used matches the printer setting. 1 From the software application, click File Print. 2 Click Properties, Preferences, Options, or Setup. 3 Click Paper Setup. 4 Check the paper size.
Solution 4 Adjust the paper guide: • When using media less than 8.5 inches wide • Against the left edge of the paper or media, making sure it does not buckle Printer does not feed paper, envelopes, or specialty media Solution 1 If there is a paper jam, see “Jams and misfeeds troubleshooting” on page 44. Solution 2 Verify that the specialty media is loaded correctly. Solution 3 Try loading one page, envelope, or sheet of specialty media at a time.
6 Select Portrait or Landscape. 7 Click OK. 8 Click OK or Print. Blinking power light troubleshooting Power light blinks slowly The printer is out of paper in the middle of a print job. Load more paper. See “Loading paper” on page 21. Power light blinks rapidly There is a paper jam. Clear the paper jam. For more information, see “Jams and misfeeds troubleshooting” on page 44. Error messages troubleshooting These messages appear on your computer screen.
Follow these steps to replace the color print cartridge in your printer: 1 Cancel the print job if not already canceled. 2 Replace the color print cartridge with a new cartridge. For more information, see “Removing a used print cartridge” on page 32 and “Installing print cartridges” on page 33. 3 Print again. To order supplies, click Order Ink on your computer screen. You can also see “Ordering supplies” on page 36 in this guide.
Notices Product name: Lexmark 1400 Series Machine type: 4127 Model(s): W31, W21, W01 Edition notice February 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Warning: A Warning identifies something that could damage your product hardware or software. CAUTION: A CAUTION identifies something that could cause you harm. CAUTION: This type of CAUTION indicates that you should not touch the marked area. CAUTION: This type of CAUTION indicates a hot surface. CAUTION: This type of CAUTION indicates a shock hazard. CAUTION: This type of CAUTION indicates a tipping hazard.
Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard-copy output from electronic inputs. 23 Copying The product is generating hard-copy output from hard-copy original documents. not applicable Scanning The product is scanning hard-copy documents.
Index Black cartridge replacement required 46 Cartridge Alert 46 Color cartridge replacement required 46 paper jam 47 Paper Out 47 A access cover 13 Advanced tab 17 aligning print cartridges 34 B banner paper jams 45 banner paper, loading 23 Black and Color cartridge replacement required 47 Black cartridge replacement required 46 blinking power light troubleshooting power light blinks rapidly 46 power light blinks slowly 46 borderless photos, printing 29 box contents 11 C cards printing 24 Cartridge Aler
paper exit tray 13 paper guide 13 paper support 13 power button 13 power supply 14 USB port 14 photo cards, loading 22 Photo Packages 30 photo paper, loading 21 photos printing 29 printing borderless 29 printing from a Web page 28 printing using Print Properties 29 poor quality at the edges of the page 42 poor text and graphic quality 43 portrait orientation, selecting 18 postcards loading 22 printing 24 power button 13 power light blinks rapidly 46 power light blinks slowly 46 power light is not lit 38 pow
poor quality at the edges of the page 42 poor text and graphic quality 43 print speed is slow 41 printer does not print or respond 42 troubleshooting, setup page does not print 39 power light is not lit 38 software does not install 38 U USB port 14 V viewing 31 W Web page printing 27 printing only the photos 28 Web site finding 7 53
