MarkVision™ Professional 11.0 User’s Guide June 2005 Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. © 2005 Lexmark International, Inc. 740 West New Circle Road Lexington, Kentucky 40550 www.lexmark.
Edition: June 2005 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
Licensing Notice This product contains software developed and copyrighted by Lexmark. In addition, the product software may contain: • Software licensed under the provisions of the GNU General Public License version 2 and/or the GNU Lesser General Public License version 2.
Contents Chapter 1: Introduction to MarkVision Professional .................. 7 Introduction..................................................................................................... 7 Terms used in this document ......................................................................... 8 What’s new in MarkVision Professional 11.0 ................................................. 8 MarkVision components .................................................................................
Creating custom views ................................................................................. 65 Creating custom tables................................................................................. 65 Using device policies.................................................................................... 67 Scheduling tasks .......................................................................................... 68 Managing plug-ins ............................................................
Chapter 8: Frequently Asked Questions.................................. 124 How do I get to the server after installing? ................................................. 124 How do I discover printers?........................................................................ 125 Is IPX supported?....................................................................................... 126 Is there any way to speed up device discoveries? .....................................
1 Introduction to MarkVision Professional Introduction MarkVisionTM Professional (MVP) is a Web-enabled device management utility designed for IT staff. MarkVision works as a client-server application. The server component is responsible for discovering and communicating with devices on the network and providing information about them to a client. The client is then responsible for displaying information about the devices to a user and providing them with an interface to manage those devices.
• • • • Display devices that meet predefined criteria (such as Toner Low) so you can fix problems before they affect user productivity. Schedule time-intensive activities, such as company-wide device discovery or updating print server firmware when network use is at a minimum. Prevent unauthorized access to devices on the network. Download plug-ins for additional device support at runtime. Note: This book is written for administrators.
• Confidential print job settings New settings have been added to the General Settings (Printer) task for MVP 11.0 that help protect confidential print jobs. The Confidential Print Job Expiration setting lets an administrator set a specific time interval that a confidential print job will remain idle in a printer queue before it is deleted.
plug-in for UNIX and other platforms, go to: http://java.sun.com/products/plugin/ index.html. The MarkVision Client application and the Web Client are essentially the same program. All information that is being managed by the MarkVision Server is available to users of either the application or Web Client. The only differences are that the application does not require installation of the Java plug-in and may require less startup time because some files are stored locally on the user’s workstation.
Server accepts HTTP requests on a non-standard port (9180) that does not interfere with any other existing web servers. System requirements The following are minimum requirements for installing and running MarkVision Professional. These requirements are for both the server and the client, and should be in place before you install MarkVision. Client system: • Windows 98 SE/Me, Windows NT, Windows 2000, Windows XP, Windows 2003 Server, Mac OS X 10.2.
MarkVision Professional for UNIX systems MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Environment 1.4.2. Supported UNIX systems Operating system Version numbers Hardware IBM-AIX 5.1, 5.2, 5.3 IBM RISC System/6000 HP-UX 11.0, 11i Hewlett-Packard 9000/700 and 9000/800 Red Hat Enterprise 3.
Supported devices Print servers Dell Wireless Printer Adapter 3300 MarkNet N2004fl-SC Lexmark C750 Ethernet MarkNet N2004fl-ST Lexmark C910 Ethernet MarkNet N2501e Lexmark T520 Ethernet MarkNet N4050e Lexmark T522 Ethernet MarkNet N8020 Lexmark T520 SBE Ethernet MarkNet N8050 Lexmark T620 Ethernet MarkNet Pro 1 Lexmark T622 Ethernet MarkNet Pro 3 Lexmark W820 Ethernet MarkNet S Lexmark X820 Ethernet MarkNet X2011 MarkNet™ N2000t MarkNet X2012 MarkNet N2001e MarkNet X2030 MarkNet N20
Printer table 2 HP 4345 MFP IBM InfoPrint 20 HP 8550 MFP IBM InfoPrint 21 HP 8550GN IBM Infoprint 1145 MFP HP Business InkJet 2250TN IBM Infoprint 1145L MFP HP Color LaserJet 3550N IBM InfoPrint Color 8 HP Color LaserJet 3700DTN IBM LaserPrinter 4039 HP Color LaserJet 4500 IBM Network Printer 12 HP Color LaserJet 4550 Series IBM Network Printer 17 HP Color LaserJet 4650 DTN Konica KL-3015 HP Color LaserJet 5550DTN Kyocera FS-C5016N HP Color LaserJet 8500 Kyocera FS-1700 HP Color LaserJ
Printer table 3 Lexmark E234n Lexmark T63X Lexmark E320 Lexmark T640 Lexmark E321 Lexmark T642 Lexmark E322 Lexmark T644 Lexmark E323 Lexmark W812 Lexmark E330 Lexmark W820 Lexmark E332n Lexmark W840 Lexmark Optra™ Lexmark X422 Lexmark Optra C Lexmark X830e Lexmark Optra C710 Lexmark X832e Lexmark Optra Color 40 Minolta Color PageWorks Lexmark Optra Color 45 Minolta PageWorks 20 Lexmark Optra Color 1200 Minolta Magicolor 7300 Lexmark Optra E Minolta-QMS Magicolor 2200 Lexmark Opt
Printer table 4 Samsung ML-2152W Xerox DocuPrint N2825 Tektronix Phaser 350 Xerox DocuPrint N32 Tektronix Phaser 550 Xerox DocuPrint N3225 Tektronix Phaser 560 Xerox DocuPrint N40 Tektronix Phaser 740/750 Xerox DocuPrint N4025 Tektronix Phaser 750DX Xerox DocuPrint N4525DX Tektronix Phaser 780GN Xerox DocuPrint NC60 Tektronix Phaser 850 Xerox Phaser 790 Xerox DocuColor 4CP Xerox Phaser 860 Xerox DocuColor 2006 Xerox Phaser 1235 Xerox Document Centre 220/230 Xerox Phaser 2135DT Xerox Do
2 Using MarkVision Professional Installing MarkVision Professional Before you install Before you install the MarkVision Server: 1 Make sure you have 70MB of hard disk space available for a complete installation. 2 Decide where to install the MarkVision Server. You must install at least one MarkVision Server on the network. Note: You may install any of the other packages on the same workstation running the MarkVision Server, although this is not necessary.
• • • Windows Web package Mac OS X Web package UNIX Web package (Java runtime environment is required) When you are installing the MarkVision components, a dialog will appear that shows the hierarchy in which the different components can be installed. You can install the MarkVision application and the MarkVision Server separately; the application only requires that one instance of the MarkVision Server be installed somewhere on the network, not necessarily on the same machine.
3 Click Software. 4 Click MarkVision Professional. 5 Download the MarkVision Professional 11.0 package. 6 Open the MarkVision Professional Installation package, and follow the instructions on the screen. For a successful installation • • The operating system must be supported by MarkVision Professional. You must use a supported web browser.
HP-UX 1 Download the MVP package file from the Lexmark Web site into the /tmp directory, and extract the package file: # /usr/contrib/bin/gunzip /tmp/markvision-pro-hpux11.pkg.gz 2 Start the System Administration Manager by typing /usr/sbin/sam &. 3 On the SAM areas screen, click Software Management. 4 Click Install Software to Local Host. The SD Install-Software Selection screen and Specify Source dialog appear.
12 Click Yes to start the installation. Note: If the HOME variable was not set for root when you started SAM, an error message appears. Ignore the message and click OK. 13 During Installation, select Logfile to view the installation log. Note: Make sure there are no errors or warnings during installation. 14 When installation is finished, select Done to return to the SD Install-Software Selection screen. 15 Click File, and then click Exit to return to the Software Management screen.
RedHat Linux; SuSE Linux 1 Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. 2 Unzip and untar the file: $ tar zxvf /tmp/markvision-pro-linux-glibc2-x86.tar.gz 3 cd to the package directory: $ cd /tmp/markvision-pro-linux-glibc2-x86 4 Install either all or individual MarkVision components: • To install all MarkVision components, issue the command: rpm -ivh *.
c When a message appears telling you the installation was successful, type q to quit. Note: You must install all the packages in the same location. 5 Type the following on the command line and answer any questions that appear: /opt/lexmark/setup.
FindJava This script is used by multiple scripts to locate the appropriate version of Java Virtual Machine on the system. This script attempts to find the path to the “java” binary in standard system locations. If the JVM is not found in standard system locations, it tries to search the PATH environment variable for the JVM. If the search for the appropriate JVM fails, it exits with an error message informing the user that a suitable JVM was not found.
2 Unmount the MarkVision Professional directory. Refer to your operating system documentation for unmounting instructions.
Removing the MarkVision Professional CDE: When removing the MarkVision Professional Client package, you must manually remove the CDE snap-in. To uninstall the CDE snap-in, as root, type the following in the command line: # /usr/mv_pro/bin/mark2cde -d Installing MarkVision Professional into KDE You can integrate MVP into the K Desktop Environment (KDE). Integrating installs KDE icons, actions, and online Help. To integrate MarkVision Professional into the KDE: 1 Make sure you have root user authority.
To uninstall the GNOME snap-in, as root, type the following in the command line: # /usr/mv_pro/bin/mark2gnome Finding space to install MarkVision Professional Some operating systems require you to install MarkVision Professional in a particular directory. If the file system containing that directory is full, you can create a symbolic link that points to a directory in another file system.
To stop the MarkVision Server To save the MarkVision Server settings during a Novell Server shutdown or reset, add the following commands to the SYS:\SYSTEM\SHUTDOWN.NCF file. At the server console, enter the following commands: SYS:\LEXMARK\MVPS\MVPWEB stop SYS:\LEXMARK\MVPS\MVPS stop To start the MarkVision Server Start the MarkVision Professional Server (MVPS) before starting the MarkVision Professional Web Server (MVPWEB).
For versions earlier than MarkVision Professional 6.0, such as MarkVision for Intranets, or classic MarkVision, we recommend that you uninstall the old version before attempting a new installation. To export devices from classic MarkVision: 1 In Classic MarkVision, under the Configure - TCP/IP option, click the Manage Print Server List button, and then click Export to File. 2 Enter the location where you want the file stored.
Opening the MarkVision Application on a UNIX system If you are using MarkVision Professional from a UNIX system, you can access MVP from either a command line or the MarkVision Professional Web Client. Using the MVP UNIX Client from the command line: If it is supported by your workstation, you can use the X Window system. To use MarkVision with X, you must set the display variable. 1 Set the DISPLAY environment variable. • Korn (ksh) and Bourne (sh) shell users type the following: Display=hostname:0.
the supported server that holds the least number of connections, allowing you faster access to MVP. Clicking Hide Details will remove the server details from the display. Once you have connected to a MarkVision Server, the setup wizard appears. Use the steps outlined in the wizard to: • • • Configure MarkVision Professional to your specific needs. Locate and organize devices across your network. Establish a device management strategy that lets you quickly begin working with MarkVision.
• Gathering information about printers. Use the Custom Tables task to view information about your devices. • Managing plug-ins. Use the Software Update task to install and remove plug-ins for additional device support. The All Tasks list There are many more device management tasks available in MarkVision Professional than those listed above. For a complete listing, see the All Tasks list.
IP addresses should be in the dot notation form of X.X.X.X, for example, 192.168.12.34. To perform a network discovery (search a subnet), use a zero(0) or asterisk (*) as a wildcard. For example, 192.168.0.0 would search the entire Class B network, finding all devices whose address begins with 192.168. You can also enter SNMP community names to change the read or write access privileges associated with Quick Find.
• The All Tasks list on the MarkVision Professional Home screen • The menus (for example: MarkVision Æ Personal Settings) • The MarkVision Professional toolbar (also available by right-clicking a device) • The MarkVision Professional (MVP) Home screen Note: Because of its customizable user environment, your version of MarkVision may contain a different set of tasks than those listed below. All Tasks list The following table briefly describes the tasks available from the All Tasks list.
Task Function Custom Media - Paper Weight View or modify custom paper weight settings. Custom Tables - Create/ Configure and export tables of device information. Manage Custom Views - Create/ Manage Create custom views with multiple pieces of information. Device Discovery Profiles Create discovery profiles to search attached networks and add discovered devices to MarkVision Professional. Device Discovery Results Display device discovery results based on specific discovery profiles.
Task Function Finishing View or modify a printer's finishing settings, such as copies, collate, and resolution. Firmware (On the Web) Open a Web page to obtain print server upgrades for supported print servers. Firmware Download (Print Server) Upgrade your print server firmware. Folder Configuration - Organize devices using folders. - Filter folder contents based on printer attributes. Font Cartridges View information about any installed font cartridges.
Task Function MFP - Default Copy Settings View or modify Copy Settings for an MFP device. MFP - Default Scan to E-mail Settings View or modify Scan to E-mail Settings for an MFP device. MFP - Default Scan to Network Settings View or modify Scan to Network Settings for an MFP device. MFP - Features View feature information for multifunction devices. MFP - General Settings View or modify General Settings for an MFP device. MFP - LDAP Settings View or modify LDAP Settings for an MFP device.
Task Function Printer Lockdown Force one or more supported devices to communicate exclusively over a secure communication channel. Profile Destinations Create and manage profile destinations for selected devices. Property Tag View or modify a property tag (user identification) for a printer. Publications (On the Web) Open the Lexmark publications Web page. Refresh Devices Refresh cached information for selected printer and/or print server devices.
Task Function Web Page (Print Server) Open a Web page displaying settings for a selected device. WLAN Setup and configure wireless devices (Lexmark N8050).
3 Configuring MarkVision Professional Adding and removing devices MarkVision Professional lets you search your network for devices, such as printers and print servers. You can then schedule and configure discoveries to suit your needs. Once devices are "discovered," their locations are stored on the MarkVision Server, and, by default, populate the All Devices folder. To discover devices, you must first create a profile (or profiles) for the devices you want to discover.
• After you enter the address information, you can enter SNMP community names to change the read or write access privileges. To change privileges from the default value (public), enter the new community names in the appropriate field. The community names are case-sensitive. Note: This changes the MarkVision community name, not the print server community name. To change the print server name, refer to your print server documentation.
a full discovery can render the MarkVision Server virtually unusable while the discovery is executing. Including and excluding devices The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from the profile’s current device list respectively.
Import / Export buttons You can use the Import and Export buttons to import or export profiles for discovery. They are saved in XML format. Load / Save buttons The Save button saves the information in the Devices to Include on the Server and Devices to Exclude from the Server fields as a text file, which can later be retrieved using the Load button. Scheduling To schedule discoveries, select the Schedule task from the All Tasks menu.
To use the Add Devices task: 1 Select Add Devices from the All Tasks menu, or select MarkVision Æ Device Discovery Æ Add Devices on the MVP Home screen. 2 Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device address, and then click OK. 3 Click Start to begin the discovery. You can also select the Exclude tab to select devices from an existing profile that you do not want to include in the discovery.
MarkVision Professional is shipped with a pre-existing root folder, All Devices, which cannot be deleted. All additional folders you create are listed below this root folder. However, you do not have to create additional folders to use MarkVision. To create folders: 1 Select Folder Configuration from the All Tasks menu, or click MarkVision Æ Folders. 2 Select the parent folder. 3 Click New from the Folder window. 4 Enter a name for the new folder. 5 Add devices to the folder.
You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button. For more information on creating filters, see Using filters. Using filters The Filters screen lets you create a filter set, which limits the number of devices visible in a list or folder to only those exhibiting the characteristics you specify.
When multiple conditions are selected • Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter. • Clicking the At least one condition must be met radio button means that devices must meet only one condition displayed by the filter. Device Type • You can choose to have your filter include printers, print servers, or both. Specify this in the Device Type list box.
3 She clicks New to create another filter criterion, and then selects the following from the Parameter and Operation list boxes. She must manually type in the firmware code (1.10.17). Parameter Operation Value Printer Firmware Code Equal To 1.10.17 4 Since Mary's printers need to meet both conditions, she clicks the All conditions must be met radio button. 5 To save the filter, Mary clicks Save Filter As.
3 Confirm the password that you entered. The indicator light to the right of the field turns green and enables the OK button when the password confirmation is entered correctly. 4 Click OK. Create a new user account An administrator account must be created before a new user account can be completed. 1 In the Accounts section of the users table, click Add. 2 Enter the account name and password.
For example: Group Access rights Devices Help desk Reset printers and print servers; Change printer and print server settings All devices Executive secretaries Monitor toner and paper supplies Respective department printers only Department B73 Change printer settings; View status; Discover printers Department printers only Note: If you assign task privileges for your users and then add the user accounts to a group, your users will have access to tasks granted by both the account and the group.
• To remove a user account or group 1 Select the account or group that you want to remove, and then click Remove. 2 If the Confirm Account and Group Deletion setting is enabled under Personal Settings task, enter your user account and password into the confirmation prompt, and then click OK. If a password is not required, click OK. Note: Removing groups may affect a user’s access rights. You cannot recover a group once it has been removed.
4 MarkVision Professional Security Adapter password conformance MarkVision Professional emphasizes the password protection of individual network devices. Access to network devices that are password protected through MVP are tightly regulated, increasing MarkVision’s security and providing MVP with another level of device management options. There are three tasks at the center of adapter password conformance.
Using the Device Password task 1 Go to Settings Æ Security Æ Device Password or select Device Password from the All Tasks list. 2 Select the device that you want to set a password for. 3 Edit the Old Password field accordingly: a If you want to change an existing device password, enter the device’s current password. b If you want to create a new device password, delete any text in the Old Password field and proceed to the next step. 4 Enter the new password in the New Password field.
3 Enter the new password. 4 Click OK. To edit a device password 1 Go to MarkVision Æ Manage Global Password List or select Manage Global Password List from the All Tasks list. 2 Select the password you want to edit. 3 Click Edit. 4 Enter a new password. 5 Confirm the changed password. 6 Click OK. To delete a device password 1 Go to MarkVision Æ Manage Global Password List or select Manage Global Password List from the All Tasks list. 2 Select the password you want to delete from the list.
Using Confidential Print Job Lockout The Confidential Print Job Lockout feature is available under both the General Settings (Printer) task and the Device Policy tasks. To use Confidential Print Job Lockout with the General Settings (Printer) task: 1 From the MarkVision Professional Home screen, go to Settings Æ Printer Æ General Settings or select General Settings (Printer) from the All Tasks list. 2 Select the device(s) that you want to enable Confidential Print Job Lockout for.
4 Click Apply. To set Confidential Print Job Expiration with the Device Policy tasks: 1 From the MarkVision Professional Home screen, go to Actions Æ Device Policies Æ Create/Manage or select Device Policies – Create/Manage from the All Tasks list. 2 Click New. 3 Select For Any Printer, and then click Continue. 4 Expand the General Settings folder. 5 Click the Confidential Print Job Expiration check box.
The degree of security with which the devices and the server communicate over the network is then determined by the security level that has been set on the MarkVision Server in conjunction with the communication security that has been applied to the device. Note: Secure communication is limited to configuration commands between the host computer and the device, not for printing.
Setting the server communication security level 1 Go to MarkVision Æ Administrative Settings or select Administrative Settings from the All Task list. 2 Select the Communication Security tab at the top of the dialog. 3 Move the slide bar to indicate the desired communication security level for the server. Server communication security consists of four security levels: Server security level Effect High This setting allows only secure communication.
4 Click Apply. 5 Click OK. Setting communication security for devices The two tasks that control communication security for devices are the Communication Password task and the Printer Lockdown task. The Communication Password task lets the user synchronize the communication password of one or more devices with a new or existing server or lets the user remove the communication password from one or more devices.
To remove the device communication password: 1 Click Remove Password. 2 Make sure the device has not been locked down. For more information on printer lockdown, see Using the Printer Lockdown task. 3 Click Yes. Using the Printer Lockdown task 1 From the MarkVision Professional Home Screen, go to Settings Æ Security Æ Printer Lockdown or select Printer Lockdown from the All Tasks list.
LDAP Server authentication MVP Administrators can use their company’s LDAP server to authenticate user IDs and Passwords, eliminating the need for MarkVision Client users to maintain separate login IDs and passwords for use with MarkVision Professional. If an administrator chooses to utilize LDAP authentication, when creating a new user account they will only enter the user’s existing network login ID and leave the password field blank.
3 Click Next. 4 Enter your LDAP Server information. a If Anonymous or Simple is selected as the authentication mechanism: Enter the LDAP Server Address, Port Number, Search Base, and User Attributes in the LDAP Settings area. b If Secure is selected as the authentication mechanism: Enter the KDC IP HostName and Realm (Domain Name) of your LDAP Server in the Kerberos Settings area. 5 Enter the MVP Server information.
To use active session expiration 1 Go to MarkVision Æ Administrative Settings or select Administrative Settings from the All Tasks list. 2 Under the Intervals section of the dialog, specify the active session expiration interval in minutes (10 to 60 minutes). To remove active session expiration, delete the current number in the box. 3 Click OK.
5 Managing devices Finding the devices you want There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods. Note: MarkVision only recognizes devices that have been discovered using the Device Discovery task (see Adding and removing devices), or Quick Find by Address.
4 Click OK, and then click Find. A list of any color duplex printers on your MarkVision Server appears. You can also create a folder that automatically populates itself with color printers that have duplex units. For help creating such a folder, see Organizing devices. Creating custom views With the Custom Views task, you can create multiple views that let you view only the printer attributes you would like to see. To create a custom view 1 Select Custom Views - Create/Manage from the All Tasks menu.
Creating a custom table 1 Select Custom Tables - Create/Manage from the All Tasks menu. 2 Click New. (To edit an existing custom table, click the table's name.) 3 Give your table a descriptive name. 4 From the Available Columns box, select the items to be included in the table. You can use the Ctrl or Shift keys to select multiple items. 5 Click the arrow to move the selected items into the Columns In Use box. You can then arrange the columns by using the up and down arrows.
Using device policies A device policy contains saved printer or print server settings. When a policy is created, it can then be applied to one or more devices. The device's settings are then reconfigured to match the settings listed in the policy. Any setting that is not applicable to the device is not applied. Reasons to create a device policy • To enforce a standard configuration across a set of devices. For example, Power Saver should be set to Off for all printers, and Printer Timeout set to 20.
Select the device policy you created ("Company Printer Settings") from the Device Policies list and click Apply Policy. Check device policy conformance The Device Policies - Check Conformance task displays a selected device’s current settings in comparison to its applied device policy. To access the task: 1 Select Device Policies - Check Conformance from the All Tasks list. 2 Select the device you want to check for policy conformance. 3 Compare the present device settings with the policy settings.
To schedule a task When you access the Scheduling task, the scheduling screen appears with a list and calendar showing all presently scheduled events. 1 Select Scheduling from the All Tasks menu or click Actions Æ Scheduling. 2 Click Add. 3 Select the event you want to schedule and type a description of the event. Click Next. 4 Select the date and time you want the event to take place. You can schedule an event to occur on a daily, weekly, or monthly basis.
• Remove The Remove option lets you uninstall a selected plug-in. First select the plug-in(s) that you want to uninstall from the list. Click Remove. This removes the selected plug-in(s) from the server and the client. The uninstall script on both the server and the client then determines if a restart is needed. • Install New When you click Install New, a dialog box appears that lets you select a plug-in from the directory to be installed on the server.
Using the Generic File Download task 1 Select the file(s) that you want to download from the list of available files on the MarkVision Server. If there is a file from another location that you want to include in the list, click Load to browse for local files that you can load onto the server. 2 Click the (>) button to move the files to the file management table on the right side of the screen.
3 Click Upload to browse for the font file(s) that you want to load on the server. 4 In the Upload Resources dialog, enter the file name in the file field or click Browse to locate the file(s). Note: To upload multiple files simultaneously, use the Browse feature and then Ctrl + click the files you want to upload. 5 Enter a description of the file. 6 Click OK. Removing resource files from the MarkVision Server 1 Go to Actions Æ Resource Management or select Resource Management from the All Tasks list.
7 Use the (>) button to transfer the printers to the Selected Printers window. Then click or Ctrl + click the devices you want to download to. 8 Click Existing Files to display the files currently stored in the device’s memory. Select Font or Overlay to show the different types of files. Clicking the Log button will display a dialog containing a log of the resource downloads for the selected device. 9 Click Next to proceed to the next step in the wizard.
Using the Bookmark Management task Creating folders The Bookmark Management task provides a default root folder called BOOKMARKS, to which additional folders or bookmarks can be added. To create a new folder: 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Tasks list. 2 Click the Create New Folder Icon at the top of the Bookmark Management window. 3 Enter a folder name up to 25 characters in length. 4 If you choose, you may also assign a PIN number to the folder.
Loading an existing bookmark Bookmarks may be loaded from either an existing file or printer memory. Once the Load Bookmark dialog has been opened, the option to either Browse for a specific file or select a specific printer is provided. 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Tasks list. 2 Select the folder location where you want to place the bookmark. 3 Click Load. The Load Bookmark dialog opens.
Deleting a bookmark or folder 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Tasks list. 2 Load the folder or bookmark set that contains the bookmark(s) that you want to delete. 3 Select the folder or bookmark that you want to delete. Selecting a folder for this operation will delete all folder contents. 4 Click the Delete Folder/Bookmark icon at the top of the Bookmark Management window. The Confirm Removal dialog opens. 5 Click Yes to delete the selected items.
Wireless print server support In addition to adding device support for several new wireless devices (for a complete list of the printers and print servers that MVP supports, see Supported devices), MarkVision Professional 11.0 provides the ability to setup and configure the Lexmark N8050 wireless print server for use on your network. MarkVision Professional 11.0 includes a new WLAN task and a new WLAN device policy option to manage the wireless settings for supported print servers attached to the network.
4 Enter the appropriate authentication or encryption information for the wireless security mode that you selected. Some wireless security modes require certificates to work properly. To install the appropriate certificates, go to the print server embedded Web page or use the Install CA Certificate task. For information on accessing the print server embedded web page, see your print server documentation. 5 Click Apply.
Using destination management tasks 1 Select one of the four destination management tasks from the All Tasks menu, or select Settings Æ MFP Æ Destinations from the MVP home screen. 2 Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table will appear in the right side of the screen displaying the existing destinations.
Removing destinations 1 Select one of the four destination management tasks from the All Tasks menu, or select Settings Æ Destinations from the MVP Home screen. 2 Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the devices that have the destination types you want to manage. A table appears in the right side of the screen displaying the existing destinations. If the selected devices have no current destinations, the table will be empty.
• MFP Status • Picture of Printer • Page Counts • Operator Panel LCD • Map • Custom Tables • Custom Views Organizing devices MarkVision lets you organize your devices using folders. When you create or edit folders, you can specify certain criteria to limit which devices are in a folder. This works like a filter so that only the devices you want to appear are in the folder.
Using filters to automatically populate folders 1 Select Folder Configuration from the All Tasks menu. 2 Click New to create a new folder, or select a specific folder to edit an existing one. 3 Enter the name of the new folder. 4 Select the properties to use in adding filters or devices to the folder. 5 You can specify a device name or names to further narrow down which devices to show in the folder. 6 Click Apply to apply the specified criteria to the current folder.
more information on creating folders and using filters, see Organizing devices and Finding the devices you want. Create a map view You can use the Map task to create a graphical representation that illustrates the distribution of your printers by placing a printer icon on a map background relative to your organization. The printer status determines the border color of the icon that is displayed. A printer icon with a yellow border is in a warning state; a printer icon with a red border is in an error state.
Monitoring printer supplies There are several methods you can use to monitor printer supplies. If you are responsible for monitoring multiple printers: • Select Folder Configuration from the All Tasks menu and create a folder with a filter based on the status criteria you are interested in. For example, you could create a folder named All Status Errors and Warnings, and configure the filter to display only those devices containing status errors or warnings.
5 Replace the data files saved in step 2 into the same locations on the new machine. 6 Restart the MarkVision Server. Note: The listed files do not contain settings for window and frame sizes or positional information. Starting and stopping the MarkVision Professional Server on a Windows system For Windows 2000: 1 Go to Control Panel Æ Administrative Tools Æ Services and select the MarkVision Server. 2 Click Start/Stop. Note: You can use the same process to start or stop the MarkVision Web service.
To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop Starting and stopping the MarkVision Professional Server on a UNIX system To start the MarkVision Server, type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, type: /usr/mv_pro/bin/MvService stop Starting and stopping the MarkVision Web service on a UNIX system To start the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService start To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop I
Flashing print servers Periodically, you may need to rewrite the flash memory inside one or more of your print servers. For example, let's say Customer Support recommends you upgrade to a newer or different version of firmware to solve a network printer problem. You can also flash your print servers to take advantage of new functions available in the latest version of firmware. Use MarkVision Professional to flash multiple print servers simultaneously. Note: Not all print servers are supported.
MVP’s Print Permissions Technology is separated into two related tasks that control user access to color printing, the Users Table task and the Hosts Table task. The Users Table displays and controls basic user access to color printing. Adding a user’s ID to the Users Table lets you specify the user’s color permission (whether that user may print with color or not). The Hosts Table takes color print permissions a step further by controling print permissions on a specific host computer.
Using the Print Permissions Technology tasks 1 Go to Settings Æ Printer Æ Print Permissions Technology and select either Users Table or Hosts Table. 2 Select the supported color devices that you want to use with the task from the Find Results window. For information on locating devices, see Finding the devices you want. 3 Select your management option: • • • • Click Add to enter a new user or host. Click Edit to modify an existing user or host. Click Remove to remove a selected user or host.
3 Double-click Services. 4 In Services, right-click MarkVision Server. 5 Select Properties. 6 Select the Log On tab. 7 Select the This account radio button. 8 Enter the user ID and password for an administrative account. To create print queues 1 Go to Actions Æ Queue Management Æ Create Windows Print Objects, or select Create Windows Print Objects from the All Tasks list. 2 In the queue management wizard, select the printers that you want to create queues for.
9 Click Next. 10 Verify that the print queue information is correct for each host computer in the queue creation table. If the default settings are incorrect, select the table entry, and modify each of the fields in the dialog below the table. 11 Click Select to open the Print Driver dialog. 12 Select the appropriate driver source radio button: Server (target computer) or MVP Server. 13 Select the driver from the list, then click OK.
process does not include a password, or if use of an administrative account without a password is preferred, the following proceedure must be completed on the target computer. 1 Open the Windows Control Panel. For example, go to Start Æ Settings Æ Control Panel. 2 Double-click Administrative Tools. 3 Double-click Local Security Policy. 4 Double-click Local Policies. 5 Double-click Security Options.
6 MarkVision Messenger MarkVision Messenger is a utility that lets you create Actions. An Action defines a command to execute whenever an event occurs across a set of devices. Device Status Events are conditions signaled by messages like Paper Tray Missing or Toner Low. Folder Events are signaled when devices enter and/or exit a particular folder. During the installation of MarkVision Professional, you are asked to select the components to install.
• The type of event your Action will monitor • The devices your Action will monitor • The type of command your Action will execute With MarkVision Messenger, you can create Actions to automate many printer administration tasks.
Devices in a Specified Folder If your Action will monitor only a specific folder, choose this option. For example, if you were in charge of devices on the third floor, and had configured a folder on the MarkVision Server that included these devices, you could limit the number of devices your Action monitors by choosing this folder. Selected Devices If your Action will monitor only specific devices, choose this option.
specify that your Action only respond when Tray 3 is removed from monitored printers. See Custom filters for more information. Send device status alerts to a Tivoli event server MarkVision Messenger contains a custom event adapter that integrates with Tivoli's event management console. This event adapter lets administrators use the Tivoli event console to monitor printer events across a range of devices in real time.
• Distribute Conditions: • And (Condition_1...Condition_n) • Or (Condition_1...Condition_n) • EventDataIs (key, value) • SourceDataIs (key, value) • TimeIsAfter As an example, let's look at the script representation of the built-in Trigger on Active filter: IfThen (EventDataIs("state", "ACTIVE")) Distribute The effect of the EventDataIs condition is to ask the event for the value of the event.state keyword. This is the same keyword you can insert into command lines and e-mail messages.
IfThen(EventDataIs("state", "ACTIVE")) Distribute } In this example, And was used to build a compound condition. The While loop is only entered or repeated if the event is active for Tray 3. The code within the loop is the same as the code for the Trigger on Active filter, except the TimeIsAfter condition is set to wait 1200 seconds (20 minutes).
How do I use MarkVision Messenger? Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events.
From the Description Information screen: 1 Enter a unique name for you Action in the Name: field. 2 Enter a more detailed description about your action and what it does in the Description: field. 3 Enter instructions associated with your Action in the Notes: field. For example, "Please clear the paper jam." 4 Click when you're ready to continue. Notes: The Name: field is limited to 80 characters. The Description: field is limited to 255 characters. The Notes: field is limited to 255 characters.
Step 5: Select specific events or folder Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor. If your Action is triggered by a Printer Folder Alert 1 Select a folder. 2 Click when you're ready to continue.
• Select All Devices on the MarkVision Server to monitor all devices, even ones added to the server later. • Select Devices in a Specified Folder to monitor all devices in a specified folder, even ones added to the folder later. • Select Selected Devices to specify which devices to monitor. If you choose Selected Devices, you can: • Click the name of a specific device in the Selected Devices list to select it. • Click Select All to select all devices currently in the Selected Devices list.
Step 8: Compose the command Keywords represent information about your Action, a device, or an event. You can pass this information to your command on the MarkVision Server or a remote host, or choose to embed it in an e-mail message. To send an e-mail message 1 Enter the recipient's e-mail address in the To: field. Make sure you separate multiple e-mail addresses with a comma. 2 Enter optional e-mail addresses in the Cc: field. Make sure you separate multiple e-mail addresses with a comma.
To setup a Tivoli event server To execute this command, see Setting up the Tivoli event adapter. Step 9: Select a filter A filter lets you control commands that execute when events occur. Your filter options depend on the Event Type. If your Action is triggered by Device Status Alerts: • Choose Trigger on Active to set the command to execute only when a condition becomes Active. You can also choose to delay execution of the command until the condition has been active for a specified amount of time.
Notes: • • Click Tips for more information and sample scripts. When you upload a script file, all information in the text field is erased. Make sure you upload the script file first, and then make changes or enter additional information. Step 11: Verify Action information When you're finished, you should verify all Action information for technical accuracy. Carefully review the detailed summary provided in the text field. When you're ready to continue: • Click Yes to enable your Action.
Enabling an Action 1 From the MarkVision Messenger Home screen, select the Action you want to enable by clicking the box to the left of the Action name. 2 Click Enable Selected. The status of the selected Action changes to Enabled. Note: You cannot enable an Action that another user has selected. Disabling an Action 1 From the MarkVision Messenger Home screen, select the Action you want to disable by clicking the box to the left of the Action name. 2 Click Disable Selected.
Setting or changing user data User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line Parameters: list. You can associate the same data with one or more devices. To set or change user data: 1 From the MarkVision Messenger Home screen, click Set User Data. A list of all available devices and current user data is displayed.
Keeping a log of paper jams You can create an Action to keep a log of specific device events. For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared. To set up an Action to log paper jams: 1 From the MarkVision Messenger Home screen, click Create New. 2 Enter your Action information in the setup screens that follow, and then click . 3 From the Event Type screen, select Printer Device Status Alerts, and then click .
Let's say you created an Action to send an e-mail notification when a Load Paper or Envelope condition occurs. But after a week, the e-mail recipient is receiving too many notifications, and often when he goes to a device, someone else has already loaded more paper. By using the Delay Time option, you can create a filter that will only send a notification if the Load Paper or Envelope condition has been active for an amount of time that you specify.
5 In the text field, enter a script that only executes the command when the parameter is the paper tray you want to monitor. For example: IfThen (EventDataIs("location", "Tray2")) Distribute 6 Click , and then complete the remaining steps. Sending an e-mail You can create an Action to automatically send an e-mail to someone when a specific event occurs. For example, your network administrator must be notified each time an Operator Intervention Alert occurs, but he is rarely at his desk.
automated ordering system to order toner for the printer, and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged. To create an Action to order supplies: 1 From the MarkVision Messenger Home screen, click Create New. 2 Enter your Action information in the setup screens that follow, and then click . 3 From the Event Type screen, choose Printer Device Status Alerts, and then click .
Setting up the Tivoli event adapter The Tivoli event adapter lets administrators monitor printer events accross a range of devices in real time. In order to send device status alerts to Tivoli, you must create an action in MarkVision Messenger. 1 Click Create New on the MarkVision Messenger Home screen. 2 Enter a name for the adapter, and if desired, input a description and any notes. Click . 3 Select the type of alert that you want to send an event to the Tivoli event server, and then click .
7 Troubleshooting Problems with user accounts and account groups Error reading account When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading accounts Possible causes • • • • • The user name or password you entered is invalid. See Error reading password. You have logged in to the wrong MarkVision Server. The MarkVision Server is not running.
3 Ask the user to attempt to log in again. If LDAP authentication is enabled, verify that all LDAP settings are correct both in MVP and on the LDAP server. User account names should be consistent with the account listings in your LDAP server’s directory service. Error reading password When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading the password.
If you have forgotten your password User actions Ask your administrator to reset your password. Administrator actions Reset the user's password. 1 Click User Accounts and Groups from the All Tasks menu. 2 Select the appropriate account. 3 Change the password information as necessary. Problems with network devices MarkVision is unable to find a network device 1 Make sure the printer is turned on and is ready.
• Make sure all the physical connections among the print server, the printer, and the network are working. 7 Turn the printer and the print server off, and then on again. Turn the printer on first so when you turn on the print server, it can determine whether the printer is enabled for NPA. “Device not responding” message appears 1 Make sure the printer is turned on and is ready. 2 Make sure the LAN cable is plugged into both the print server and into the LAN, and is working properly.
Printer information appears incorrect Occasionally, the printer may lose contact with MarkVision because something happens to the printer. For example, if the printer is turned off, the information in MarkVision is not updated until the printer is turned back on. If MarkVision displays printer or print server information that appears to be incorrect, refresh the printer and print server.
• The MarkVision Web Server service is not running correctly. • The MarkVision Web Server is not your default Web server, and you have forgotten to add port 9180 in your address. User actions: • Verify that you entered the URL correctly. • Contact your administrator. Administrator actions: • Verify that the user is using the correct URL address. • Restart the MarkVision Web Server service to verify that it is running correctly.
Problems with actions Cannot create a new action Possible cause: The MarkVision Web Server service is not running correctly. User action: Contact your administrator. Administrator action: • Verify that the MarkVision Web Server service is running correctly. • Restart the service. • Ask the user to log in again and attempt to create an action. Cannot enable an action Possible cause: Another user has selected the action. User action: Try again later, or contact the user who has selected the action.
User action: Try again later, or contact the user who has selected the action. Cannot delete an action Possible causes: • The action is enabled by another user. • Another user has selected the action. User action: Try again later, or contact the user who has selected the action. Action did not work Possible causes: • The command line contains an error. • The wrong device is selected. • The wrong event is selected. • The selected device is not operating.
User actions: • Click the action name to review a detailed summary and verify its accuracy. • Contact your administrator. Administrator action: • Review the system log. • Restart the MarkVision Web Server service to verify that it is running correctly. Action list is empty Possible causes: • No actions are available. • All available actions are listed as private by other users. • The MarkVision Web Server service is not running correctly. User action: Contact your administrator.
Miscellaneous problems The client and server cannot communicate If there is a firewall installed on the network, and the MarkVision Client and the Server exist on opposite sides of the firewall, the client will not be able to communicate with the server; MVP will stop responding after the initial request. For the best results, only use an instance of the client that exists inside the firewall.
User actions To change the Java plug-in settings: 1 In Windows, access the Java plug-in settings from the Control Panel. 2 In the Java Runtime Parameters box, type: -ms16m -mx64m Note: The entry "-ms16m" reserves 16MB memory when the application starts. The entry "-mx64m" reserves a maximum of 64MB available RAM. If your system has more memory, you can specify a larger amount. For additional Java troubleshooting, refer to the MarkVision README file.
8 Frequently Asked Questions How do I get to the server after installing? Accessing the MarkVision Professional Server with the MarkVision Application In application form, the client is installed locally so it can be launched just like any other program installed on the machine. For example, in Windows environments, you can double-click the MarkVision Professional icon on the desktop. This version of the client does not use a Web browser.
plug-in is provided and you are automatically prompted to install it the first time you run the MarkVision Web Client. How do I discover printers? Device discovery in MarkVision Professional 11.0 is now managed through the use of discovery profiles. During MVP Setup, a default device discovery profile is typically established. If you do not currently have any discovery profiles created, see Creating discovery profiles.
Adding devices In some situations you may want to discover some devices without creating a profile. In these situations you can use the Add Devices task to discover individual or small groups of devices. To use the Add Devices task: 1 Select Add Devices from the All Tasks menu, or select MarkVision Æ Device Discovery Æ Add Devices on the MVP Home screen. 2 Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device address, and then click OK.
From the Scheduling task, the MarkVision Server can be set to perform network discoveries once, daily, weekly, or monthly. Device discoveries can be scheduled to occur at off times, when network traffic is less busy, and routinely scheduled device discoveries ensure that the list of devices MarkVision Professional manages is current. For a more in depth look at discovering devices, see Adding and removing devices.
for the duration of the current Client session. The Enter Device Password task is located under MarkVision Æ Enter Device Password or in the All Tasks list. An administrator also has the option to add a device’s password to the Manage Global Password list. If a user has access to the Manage Global Passwords list task, they will in turn have access to every device that MarkVision manages that has a password included in the list.
As in the Basic filter configuration, if All is selected, a device must meet all conditions. If Any is selected, a device must meet at least one condition to be included in the folder. If only one condition is specified, the Any and All radio buttons will be grayed out. For a more in-depth look at filters, see Using filters. Apply a filter to a folder 1 From the menu bar, click MarkVision Æ Folders. The folder configuration window appears. 2 Select the folder you want to configure.
How do you create actions? The following steps are an example of how to create an Action in MarkVision Messenger. This sample Action sends an e-mail message to a fictional address, (paper@jam.com) whenever a printer monitored by the MarkVision Server enters a Paper Jam state. 1 After logging in to MarkVision Messenger, click Create New. • • • Type in the name of the Action (required). Type in a description of the Action (optional). Type in notes about your Action (optional). 2 Click the Next arrow icon.
Messenger, and a description of each is in the Keyword Detail box, directly under the Keywords list. 11 Select the type of filter for your action: • • • Trigger on Active sends an e-mail whenever a printer enters a Paper Jam state. Trigger on Either Active or Clear sends an e-mail whenever a printer enters or exits a Paper Jam state. Custom lets you create your own filter script. For this example, click Trigger on Active, and then click the Next arrow icon. 12 You will now see a summary of your action.
How do I change the MarkVision Web Server port? The port upon which the MarkVision Web Server responds to web requests is also configurable. It may become necessary to do this if you want to simplify the Web Client URL to make requests on port 80, the standard port for web browsers, eliminating the need to specify 9180 in the MarkVision URL. For Windows-based machines, the MarkVision Web Server port may be changed by editing the server.xml file, located in the following path: C:\Program Files\MarkVision Ser
Are sensitive files displayed when viewing encrypted hard disk drives? If you use the Storage Devices task to securely view an encrypted hard disk drive, the only information that is available is file name, file type, file size, and the date that a file was saved on the hard disk. The contents of any files saved on the hard disk will not be displayed.
