Warranty

11
Troubleshooting
Problem Cause Solution
Air purifier does not work. Plug is not connected to an electrical
outlet.
Connect the plug into a powered electrical outlet.
Power button is not on. Press the power button once to turn on the air purifier.
Significantly reduced airflow. Filter packaging has not been removed Remove filter packaging before use.
Fan speed is low. Press the fan speed button to adjust fan speed.
Filter is dirty or has not been replaced. Replace the filter.
Not enough clearance on all sides of
the purifier.
Ensure there is at least 15 in. ( 38 cm ) of clearance on
all sides of the purifier.
Poor air purification quality. Room is too large for the air purifier’s
applicable area.
Ensure the room is smaller than 86.1 ft² ( 8 m² ).
Air inlet or outlet is blocked. Remove objects blocking air inlet or outlet.
Filter is not properly placed in housing. Properly place filter as noted in the Set-Up and
Changing & Replacing the Filter sections. ( page 9 )
Filter reset light is still on after
replacing the air filter.
The air filter’s lifetime has been
incorrectly reset.
Press and hold the filter reset button for 3 seconds
until the button lights up. Press and hold the filter reset
button again until the light turns o.