Use and Care Manual

22
Problem Possible Solution
Humidifier doesn’t turn on, or
turns o unexpectedly.
Plug in the humidifier and turn it on.
Add purified or distilled water to the water tank.
Check to see if the humidifier is in Auto Mode. Depending on
Auto Mode settings, the humidifier may automatically turn o
when the humidity level is above the target level.
Little or no mist comes out.
Turn the mist level to a higher setting.
Fill the water tank.
There may be too much water in the base chamber. Empty the
base chamber. Refill the water tank (not the base chamber) and
place the water tank properly onto the base.
Make sure the air inlet on the bottom of the base is not blocked.
The humidifier should not be set on carpet or other surfaces that
may block the air inlet.
Make sure the nozzle is not blocked or clogged.
Make sure the humidifier is on a level surface.
The water temperature may be too low. Turn the mist level to
the highest setting and let the humidifier run for a while, then
adjust to the desired setting.
If the water tank or base was washed with detergent, rinse
thoroughly with clean water to remove any detergent.
Clean the water filter (see page 16) or replace it with a new
one. To request a new water filter, contact Customer Support
(see page 27).
Humidifier uses water too quickly.
The humidifier uses up water based on the environmental
temperature and humidity. If your environment is cold and/or
dry, the humidifier will run out of water faster.
Humidifier produces an unusual
smell.
If the humidifier is new, unplug and rinse all parts, then place in a
cool, dry place for 12 hours.
If essential oils were placed on the aroma pad, rinse the pad under
clean water and allow it to dry.
Clean the water tank and base chamber (see Care & Maintenance,
page 16).
White dust appears around the
humidifier.
We recommend using purified or distilled water to fill the
humidifier. Avoid using water with high mineral content.
Clean the humidifier (see Care & Maintenance, page 16).
TROUBLESHOOTING