Use and Care Manual

If your problem is not listed, please contact Customer Support (see page 24).
TROUBLESHOOTING (CONT.)
Problem Possible Solution
Humidifier makes a loud or
unusual noise.
Make sure the water tank is properly in place (see Getting
Started, page 6).
Set mist level to a lower setting.
Empty the base chamber. Refill the water tank (not the base
chamber) and place the water tank properly onto the base.
The humidifier may be malfunctioning. Stop using the
humidifier and contact Customer Support (
see page 24).
White dust appears around
the humidifier.
We recommend using purified or distilled water to fill the
humidifier. Avoid using water with high mineral content.
Clean the humidifier (see Care & Maintenance, page 14).
Water leaks from the
humidifier.
Make sure the silicone sealing ring around the water tank
cap is secure and tighten the water tank cap.
Check the water tank for leaks. If there are leaks, contact
Customer Support (
see page 24).
Condensation forms
around humidifier or
windows.
Humidity may be too high. Turn down the mist level, turn o
the humidifier, or open a door or window to the room.
Mold grows inside the
humidifier.
Clean the water tank and inner chamber regularly
(see Care & Maintenance, page 14).
is red.
Fill the water tank.
Place the water tank properly on the base.
Essential oil has little or no
smell.
Add more essential oil. For best results, use pure essential
oil.
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