Tus neeg siv phau ntawv

15
FAQs
Failure to find the tracker when pairing
1.
Make sure your smartphone’s Bluetooth is enabled and your smartphone’s system
meets the requirements of Android 4.4 or higher, iOS 7.1 or higher, and Bluetooth 4.0
or higher.
2.
Make sure the distance between your smartphone and the tracker does notexceed
0.5 meters and that Bluetooth communication is also within range (10 metersmax).
3.
Make sure your tracker has enough battery life. If there is still a problem after being
fully charged, please contact us.
Occasional failure to connect with Bluetooth
Reboot your smartphone or restart your smartphone’s Bluetooth.
Failure to charge the tracker
Make sure the direction of the tracker's USB plug is correct when plugging into a USB port
for charging (Ensure the metal strips of the tracker's USB plug align with the USB strips). If
it is charged correctly, the tracker's red indicator turns on and will be off when it has been
fully charged.
As the built-in battery capacity is small, please remove the tracker from the power supply
once fully charged. Prolonged charging may shorten battery life.
Failure to receive SMS/calls notifications
Calls/SMS notification function works when the tracker connects to your smartphone via
the app. Please kindly refer to the following tips:
1.
Go to your smartphone Settings, find VeryFitPro app and enable the Location and all
Notifications.
2.
Enable your phone’s Bluetooth and go to the VeryFitPro app to bind the tracker.
3.
Enable the Call/SNS Alert function, and tap "√" to save your settings.
Failure to count steps accurately
The fitness tracker has a built-in 3D sensor. It records your steps when you swing your
arms. Sometimes the data displayed on the tracker will be slightly delayed, and the data
will automatically reset if you walk less than 40 steps continuously. To test the accuracy of
the pedometer, please walk casually and continuously at least 100 steps.
Failure to measure heart rate
Make sure the tracker sits neatly on your wrist before use. Tap the touch key to enter heart
rate mode and wait 10-20s to obtain your heart rate.
Failure to connect to smartphone
The tracker will disconnect from your smartphone in the following cases:
1.
Smartphone Bluetooth is off or exceeds the Bluetooth connection range (the