Operating Instructions

50
6 FAQS and Solutions
If you have any questions about the phone, please find the solutions from the table below.
FAQs
Causes
Solutions
Poor
reception
When you use your phone at poor
reception areas, for example, near
high rise buildings or base rooms,
the radio wave cannot be
transmitted effectively.
Avoid this as far as you can.
When you use your phone at
network traffic congestion, such as
working time and off-duty time, the
congestion can result in poor
reception.
Avoid this as far as you can.
This is related to the distance to base
station in question.
You may ask the network
service provider to provide
service coverage map.
Echoes or
noises
The trunk line of network is in bad
condition. It is a regional problem.
Hang off the call and dial
again. Choose another
better line.
In some areas, the call lines are in
bad condition.
Shorter
standby time
The standby time is relevant to
network settings.
In poor reception areas,
turn off your phone
temporarily.
Replace the batteries
Change with a new battery.
When no signals are received, your
phone will continue searching for
base stations, thus consuming a large
amount of battery power and
reducing standby time.
Use your phone at strong
signal areas or Turn off the
phone temporarily.
Failed to turn
on your
phone
The battery power is used up.
Check the battery power
level or charge the battery.
SIM card
error
The SIM card is damaged.
Contact your network
service provider.
The SIM card is not properly
installed.
Ensure the SIM card is
properly installed.
The metallic face of the SIM card is
contaminated.
Wipe the face with a clean
cloth.
Failed to
connect to
the network
The SIM card is invalid.
Contact your network
service provider.
Beyond the GSM coverage.
Consult the network service
provider for service areas.
The signal is feeble.
Retry at a stronger signal
area.
Failed to
make a call
The call barring feature is used.
Cancel the call barring
settings.
The fixed dialing number feature is
used.
Cancel the fixed dialing
number settings.
PIN code
Enter incorrect PIN codes for three
Contact your network