User Guide

Warranty and support
The ThinkSystem DE Series enclosures have a three-year customer-replaceable unit (CRU) and onsite
limited (for field-replaceable units [FRUs] only) warranty with standard call center support during normal
business hours and 9x5 Next Business Day Parts Delivered.
Lenovo’s additional support services provide a sophisticated, unified support structure for a customer's data
center, with an experience consistently ranked number one in customer satisfaction worldwide.
The following Lenovo support services are available:
Premier Support provides a Lenovo-owned customer experience and delivers direct access to
technicians skilled in hardware, software, and advanced troubleshooting, in addition to the following
capabilities:
Direct technician-to-technician access through a dedicated phone line.
24x7x365 remote support.
Single point of contact service.
End to end case management.
3rd Party collaborative software support.
Online case tools and live chat support.
On-demand remote system analysis.
Warranty Upgrades (Preconfigured Support) are available to meet the on-site response time
targets that match the criticality of customer's systems:
3, 4, or 5 years of service coverage.
1-year or 2-year post-warranty extensions.
Foundation Service: 9x5 service coverage with next business day onsite response, with
optional YourDrive YourData.
Essential Service: 24x7 service coverage with 4-hour onsite response or 24-hour committed
repair (available only in select regions), with optional YourDrive YourData.
Advanced Service: 24x7 service coverage with 2-hour onsite response or 6-hour committed
repair (available only in select regions), with optional YourDrive YourData.
Managed Services
Lenovo Managed Services provide continuous 24x7 remote monitoring (plus 24x7 call center
availability) and proactive management of a customer's data center using state of the art tools,
systems, and practices by a team of highly skilled and experienced Lenovo services professionals.
Quarterly reviews check error logs, verify firmware and operating system device driver levels, and
software as needed. Lenovo will also maintain records of latest patches, critical updates, and
firmware levels, to ensure customer's systems are providing business value through optimized
performance.
Technical Account Management (TAM)
A Lenovo Technical Account Manager helps customers optimize operations of their data centers
based on a deep understanding of customer's business. Customers gain direct access to a Lenovo
TAM, who serves as their single point of contact to expedite service requests, provide status
updates, and furnish reports to track incidents over time. Also, a TAM helps proactively make service
recommendations and manage service relationship with Lenovo to make certain that customer's
needs are met.
YourDrive YourData
Lenovo’s YourDrive YourData service is a multi-drive retention offering that ensures that customer's
data is always under their control, regardless of the number of drives that are installed in their Lenovo
system. In the unlikely event of a drive failure, customers retain possession of their drive while
Lenovo replaces the failed drive part. Customer's data stays safely on customer premises, in their
hands. The YourDrive YourData service can be purchased in convenient bundles with Foundation,
Essential, or Advanced Service upgrades and extensions.
Lenovo ThinkSystem DE6000F All Flash Storage Array 21