User Guide ThinkPad T430 and T430i
Notes: Before using this information and the product it supports, be sure to read and understand the following: • Safety, Warranty, and Setup Guide • Regulatory Notice • “Important safety information” on page vi • Appendix C “Notices” on page 171 The Safety, Warranty, and Setup Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/ThinkPadUserGuides. Third Edition (November 2012) © Copyright Lenovo 2012.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . . . Right-side view. . . . . . . . . . . . . Left-side view . . . . . . . . . . . . . Bottom view . . . . . . . . . . . . . . Rear view . . . .
Performing backup and recovery operations Using the Rescue and Recovery workspace Creating and using a rescue medium . . . Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . Solving recovery problems . . . . . . . Recovery overview for Windows 8 models . . . . . . 64 65 66 . . . 67 68 68 Chapter 6. Replacing devices . . . . . 71 Static electricity prevention . . . . . . . . Replacing the battery . . . . . . . . . . Replacing the hard disk drive . . . . . . .
Industry Canada Class B emission compliance statement . . . . . . . . . . . . . . . European Union - Compliance to the Electromagnetic Compatibility Directive . . . German Class B compliance statement . . . Korea Class B compliance statement . . . . Japanese VCCI Class B statement . . . . . Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase . . . . . . . . . . . . . . . . Lenovo product service information for Taiwan . . . . . . .
iv User Guide
Read this first Be sure to follow the important tips given here to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. Protect yourself from the heat that your computer generates. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep mode. • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center.
Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way. Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating.
Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. External devices CAUTION: Do not connect or disconnect any external device cables other than USB while the computer power is on; otherwise, you might damage your computer.
• Keep it away from children. • Do not drop the battery pack. Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations. The battery pack should be stored at room temperature, charged to approximately 30 to 50% of capacity. We recommend that battery pack be charged about once per year to prevent overdischarge. Lithium coin cell battery notice DANGER Danger of explosion if battery is incorrectly replaced.
from using the keyboard by lifting your hands from the palm rest; and be careful not to use the keyboard for any extended length of time. • Do not operate your computer or charge the battery near flammable materials or in explosive environments. • Ventilation slots, fans and/or heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface.
DANGER Connect and disconnect cables as described in the following procedures when installing, moving, or opening covers on this product or attached devices. To connect: To disconnect: 1. Turn everything OFF. 1. Turn everything OFF. 2. First, attach all cables to devices. 2. First, remove power cords from outlets. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlets. 4. Remove all cables from devices. 5. Turn devices ON.
CAUTION: Excessive sound pressure from earphones and headphones can cause hearing loss. Adjustment of the equalizer to maximum increases the earphone and headphone output voltage and the sound pressure level. Therefore, to protect your hearing, adjust the equalizer to an appropriate level. Excessive use of headphones or earphones for a long period of time at high volume can be dangerous if the output of the headphone or earphone connectors do not comply with specifications of EN 50332-2.
Chapter 1. Product overview This chapter provides information about the locations of connectors, locations of important product labels, computer features, specifications, operating environment, and preinstalled ThinkVantage® Technologies and other software.
7 Touch pad buttons 8 TrackPoint buttons 9 Fn key 10 Built-in stereo speaker (left) 11 Volume control buttons 12 Black button 13 Built-in microphone (left) 14 Integrated camera 15 16 Built-in microphone (right) 1 ThinkLight® light Status indicators Your computer has several status indicators. For the detailed information about the location and meaning of each indicator, see “System-status indicators” on page 9. 2 Power button Use the power button to turn on the computer.
9 Fn key Use the Fn key to take advantage of ThinkPad® function keys, such as turning on the ThinkLight light, locking the computer, managing the wireless connections, and so on. 11 Volume control buttons The volume control buttons enable you to quickly adjust the sound volume, mute the speakers, or mute the microphones of your computer.
Right-side view Figure 2. ThinkPad T430 and T430i right-side view 1 Security keyhole 2 USB 2.0 connector 3 Wireless radio switch 4 ExpressCard slot 5 Media card reader slot 6 Serial Ultrabay™ enhanced bay 7 Smart card slot 1 Security keyhole Purchase a security cable lock that fits this keyhole to lock your computer to a stationary object to protect your computer from theft. 2 USB 2.0 connector The USB 2.
7 Smart card slot Some models have a smart card slot. Left-side view Figure 3. ThinkPad T430 and T430i left-side view 1 Fan louvers (left) 2 Monitor connector 3 Combo audio jack 4 Mini DisplayPort connector 5 USB 3.0 connectors 1 Fan louvers (left) The internal fan and louvers enable air to circulate in the computer and cool the central processor. Note: To avoid impeding airflow, do not place any obstacle in front of the fan.
4 Mini DisplayPort connector Use the Mini DisplayPort connector to connect your computer to a compatible projector, external monitor, or high-definition television. 5 USB 3.0 connectors The USB 3.0 connectors are used for connecting devices compatible with a USB interface, such as a USB printer or a digital camera. Note: The USB 3.0 function only works in the Windows 7 operating system. If you are using other Windows operating system rather than Windows 7, the connector works as a USB 2.0 connector.
Connect your computer to the supported docking station to extend the computer capabilities when you are in your office or at home. 4 Hard disk drive or solid state drive Depending on models, your computer might have a large-capacity, customer-upgradable hard disk drive that can meet a variety of storage demands. If you wish, you can purchase another hard disk drive and install it in the Serial Ultrabay Enhanced bay.
2. Go to ThinkPad Setup and enable Always On USB Charge in off mode. For more information, see “Config menu” on page 116. 3. Do one of the following: • For Windows 7: Start the Power Manager program and click the Global Power Settings tab. Then select the Enable Always On USB check box. • For Windows 8: Press the Windows key to go to the Start screen. Click Lenovo Settings ➙ Power. Then select the Enable when the computer is off check box.
System-status indicators 1 Wireless LAN/WAN/WiMAX/Bluetooth status indicator • Green: The wireless LAN, WAN, Bluetooth, or WiMAX feature is on. • Off: Wireless network devices are disabled or the wireless radio is turned off. 2 Device access status indicator The hard disk drive, solid state drive, mSATA solid state drive, or the second hard disk drive in the Serial Ultrabay Enhanced bay is reading or writing data.
1 Sleep status indicator • Green: The computer is in sleep mode. • Blinking green: The computer is entering sleep or hibernation mode, or is resuming normal operation. 2 Battery status indicator • Green: The battery charge level is 20% or more. • Orange: The battery charge level is between 5% and 20%. • Fast blinking orange: The battery charge level is 5% or less, or the battery is charging. • Slow blinking orange: The battery is being charged.
You can find the machine type and model of your computer in the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer. The FCC ID and IC Certification number label is affixed on the card installed in the PCI Express Mini Card slot of your computer. Chapter 1.
Certificate of Authenticity label The Microsoft Certificate of Authenticity label for the preinstalled operating system is attached. Printed on this label are the product ID and the product key information for your computer. Record this information and keep it in a safe place. You might need these numbers to start your computer or reinstall the operating system.
• Double data rate 3 synchronous dynamic random access memory (DDR3 SDRAM) Storage device • 2.5-inch solid state drive or 2.5-inch hard disk drive System performance feature • mSATA solid state drive (on some models) Display The color display uses TFT technology. • Size: 14.0 inches (355.
• MultiBurner drive or DVD-ROM drive (depending on model) Wireless features • Integrated wireless LAN • Integrated Bluetooth (on some models) • Integrated wireless WAN (on some models) • Integrated WiMAX (on some models) Security feature • Fingerprint reader (on some models) Specifications Size • Width: 340.5 mm (13.4 inches) • Depth: 232 mm (9.13 inches) • Height: 29.5 mm (1.
• Relative humidity: – Operating: 8% to 80% – Storage: 5% to 95% If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine. Keep electrical appliances such as an electric fan, radio, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive. Do not place any beverages on top of or beside the computer or other attached devices.
Table 1. Programs in the Lenovo ThinkVantage Tools program (continued) Program Icon name Recovery Media Factory Recovery Disks Rescue and Recovery® Enhanced Backup and Restore SimpleTap SimpleTap System Update Update and Drivers Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs from Control Panel To access Lenovo programs from Control Panel, click Start ➙ Control Panel.
Note: Depending on your computer model, some of the programs might not be available. Accessing Lenovo programs on the Windows 8 operating system If your computer is preinstalled with the Windows 8 operating system, you can access Lenovo programs by doing either of the following: • Click the Lenovo QuickLaunch icon from the taskbar. A list of programs is displayed. Double-click a Lenovo program to launch it. If a desired program is not in the list, click the plus icon +.
• Communications Utility Use the Communications Utility program to configure settings for the integrated camera and audio devices. • Fingerprint Software If your system comes with a fingerprint reader, the Fingerprint Software program enables you to enroll your fingerprint and associate it with your Windows password. As a result, the fingerprint authentication can replace your password and enable simple and secure user access.
The Power Manager program provides convenient, flexible, and complete power management for your computer. It enables you to adjust your computer power settings to achieve the best balance between performance and power saving. • Recovery Media The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. Register your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you registered your computer with Lenovo, you will also receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.
• Before you dispose of the data on the hard disk drive or the solid state drive, be sure to read “Notice on deleting data from your hard disk or solid state drive” on page 61. Getting connected in different locations is a challenge? • To troubleshoot a wireless networking issue, go tohttp://www.lenovo.com/support/faq.
Power conservation Fn+F4 Put your computer into sleep mode. To return to normal operation, press the Fn key only. If you want to use the combination to put the computer into hibernation mode, you need to change your power plan settings. To access power plan settings, do the following: • For Windows 7: Start the Power Manager program and then click the Power Plan tab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15.
– For Windows 7: Open the Communications settings window, in which you can preview your video image, take a snapshot of your current image, and change the camera and audio settings. – For Windows 8: Start the Lenovo Settings program. To use the camera or change the camera settings, click Camera. To adjust the audio settings, click Audio. Adjusting the brightness level of the computer display • Fn+F8: The computer display becomes dimmer. • Fn+F9: The computer display becomes brighter.
Volume and mute buttons You can adjust the sound level of the built-in speakers by using the following three buttons: 1 2 Speaker mute button Volume control button 3 Microphone mute button If you mute the sound and then turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press the plus (+) or minus (-) button. Setting the volume To adjust the output volume or the recording volume, do the following: 1.
Windows key On the Windows 7 operating system, press the Windows key to open the Start menu. On the Windows 8 operating system, press the Windows key to switch between the current workspace and the Start screen. You also can use the Windows key together with another key to achieve other functions. For details, refer to the help information system of the Windows operating system. Using the UltraNav pointing device Your computer comes with the UltraNav pointing device.
The TrackPoint center button 3 , called the scroll bar, enables you to scroll Web pages or documents in any direction with no need to use the graphic scroll bars on the side of the window. If you are not familiar with the TrackPoint, these instructions will help you get started: 1. Place your hands in the typing position, and press gently with either index finger on the pointing stick in the direction in which you want the pointer to move.
Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad consists of a pad 1 and two click buttons below the TrackPoint buttons at the bottom of the keyboard. To move the pointer 4 on the screen, slide your fingertip over the pad in the direction in which you want the pointer to move.
Disabling the TrackPoint pointing device or the touch pad To disable the TrackPoint pointing device or the touch pad, do the following: 1. Go to Control Panel and click Hardware and Sound ➙ Mouse ➙ UltraNav. 2. To disable the TrackPoint pointing device, clear the check box for Enable TrackPoint.To disable the touch pad, clear the check box for Enable TouchPad. 3. Click OK.
The ac power adapter that comes with your computer has two basic components: • The transformer pack that converts ac power for use with the computer. • The power cord that plugs into the ac outlet and into the transformer pack. Attention: Using an improper power cord could cause severe damage to your computer. Connecting the ac power adapter To use the ac power adapter, do the following. Be sure to take these steps in the order in which they are given here. 1. Plug the power cord into an electrical outlet.
Managing your battery power To achieve the best balance between performance and power saving, adjust your power plan settings. To access power plan settings, do the following: • For Windows 7: Start the Power Manager program and then click the Power Plan tab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15. • For Windows 8: Right-click the battery status icon from the Windows notification area and click Power Options.
Enabling the wakeup function If you put your computer into hibernation mode, and the wakeup function is disabled (this is the default setting), the computer does not consume any power. If the wakeup function is enabled, it consumes a small amount of power. To enable the wakeup function, do the following: 1. Go to Control Panel and click System and Security ➙ Administrative Tools. 2. Double-click Task Scheduler.
DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
DANGER There is a danger of an explosion if the backup battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse into water, (2) allow it to heat to more than 100°C (212°F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company's safety standards.
• If you use the wireless feature (the 802.11 standard) of your computer simultaneously with a Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature can be degraded. Wireless WAN Wireless Wide Area Network (wireless WAN), using cellular networks for data transmission, enables you to establish wireless connections over remote public or private networks.
• For Windows 7: Use the Access Connections program. For instructions on how to start the Access Connections program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15. • For Windows 8: Open the Lenovo Settings program and click Location Awareness. See “Accessing Lenovo programs on the Windows 8 operating system” on page 17. Attention: • If you want to use the wireless features on an airplane, check the wireless services with the airline before boarding the airplane.
Checking the wireless network connection status You can check your computer wireless network connection status and wireless signal strength through the wireless network connection status icon in the Windows notification area. The more bars encompassed, the better the signal. For the Windows 7 operating system, you also can check the Access Connections gauge, the Access Connections status icon, or the Access Connections wireless network connection status icon in the Windows notification area.
You can find more detailed information about the status and signal strength of your wireless connection either by opening the Access Connections program or by double-clicking the Access Connections wireless status icon in the Windows notification area. • Wireless status icon states: wireless LAN – Power to the wireless radio is off. – Power to the wireless radio is on. No association. – Power to the wireless radio is on. No signal. – Power to the wireless radio is on.
Attaching an external monitor Your computer can support a maximum video resolution of up to 2048x1536 (with an external monitor attached to the VGA connector) or up to 2560x1600 (with an external monitor attached to the Mini DisplayPort connector), provided that the external monitor also supports that resolution. For more details, refer to the manuals provided with your monitor.
6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise proceed with the following steps. 7. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10. Click Update Driver. 11.
If the computer output does not appear on the DVI monitor, do the following: • For a computer that supports NVIDIA Optimus Graphics: 1. Right-click on the desktop and select NVIDIA Control Panel. The NVIDIA Control Panel window opens. 2. In the Select a Task navigation pane at left under Display, click Set up multiple displays. 3. Right-click Verify your display configuration, and then right-click on the monitor icon and select either Clone Mode or Extended Mode. 4. Click OK.
Presentation Director has some predefined presentation schemes. To apply a presentation scheme, press Fn+F7. To start the Presentation Director program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 15. Projecting video To display information and make presentations, you can attach a data projector to your computer. Attach the data projector to the monitor connector on your computer. Note: It might take several seconds before the projector displays the image.
6. Click Advanced settings and set up the color quality on the Monitor tab. 7. Click OK to apply the changes. Using the NVIDIA Optimus Graphics feature Some ThinkPad notebook computers support NVIDIA Optimus Graphics.
• For Windows 8: Press Fn+F6 to start the Lenovo Settings program. Then click Camera. When the camera is started, the green camera-in-use indicator turns on. You can preview your video image and take a snapshot of your current image. You also can use the integrated camera with other programs that provide features such as photographing, video capturing, and video conferencing.
Using an ExpressCard module, a flash media card, or a smart card Depending on the model, your computer might have an ExpressCard slot for a 34 mm-wide card, a media card reader slot, or a smart card reader slot. If your computer has a media card reader slot, it supports the following cards: • Secure Digital(SD) cards • High-Capacity(SDHC) cards • Secure Digital eXtended-Capacity(SDXC) cards • MultiMediaCard (MMC) modules Notes: • Your computer does not support the CPRM feature for the SD card.
1. Click the triangular icon in the Windows notification area to show hidden icons. 2. Select the item you want to remove to stop the card. 3. Press the card to eject it from your computer. 4. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed. To access the card, you must remove it first, then insert it again.
Chapter 3. You and your computer This chapter provides you information about accessibility and traveling with your computer. This chapter contains the following topics: • “Accessibility and comfort” on page 47 • “Traveling with your computer” on page 49 Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform.
Display: Position the display to maintain a comfortable viewing distance of 510-760 mm (20-30 inch). Avoid glare or reflections on the display from overhead lighting or outside sources of light. Keep the display screen clean and set the brightness to levels that enable you to see the screen clearly. Press Fn+F8 or Fn+F9 to adjust display brightness. Head position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position.
Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience. Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system.
Travel tips on airplanes If you carry your computer into an airplane, check the travel tips. Notes: • For using onboard computer or wireless (such as Internet and Bluetooth) services, check the services with the airline before boarding the airplane. • If there are restrictions on the use of computers with the wireless feature on an airplane, you need to disable it before boarding. Follow the tips below: 1. Be careful about the seat in front of you on airplanes.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Attaching a mechanical lock You can attach a mechanical lock to your computer, to help prevent it from being removed without your permission. Attach a mechanical lock to the keyhole of the computer; then secure the chain on the lock to a stationary object. Refer to the instructions shipped with the mechanical lock.
Power-on password You can set a power-on password to help protect your computer against access by unauthorized users. If you set a power-on password, the password prompt is displayed on the screen whenever you turn on the computer. You must enter the correct password to start using the computer. Setting a power-on password 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn your computer off and then turn it on again. 4. When the logo screen is displayed, press F1.
3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1. the ThinkPad Setup program main menu opens. 5. Select Security, using the cursor directional keys to move down the menu. 6. Select Password. 7. Select Hard Disk 1 Password. 8. A password window opens. You are prompted to select User or User + Master. Select User if you want to set only one hard disk password. If you are an administrator or supervisor, you can select User + Master to set two passwords.
• To remove the hard disk password, type the current password in the Enter Current Password field. Then leave the Enter New Password and Confirm New Password fields blank, and press Enter. A Setup Notice window is displayed. Press F10 to exit from the Setup Notice window. The user hard disk password will be removed. To change or remove the User + Master hard disk passwords, select User HDP or Master HDP.
– Enabling or disabling the Boot Order Lock feature – Enabling or disabling the Flash BIOS Updating by End-Users feature – Enabling or disabling the internal network device – Enabling or disabling the internal wireless device – Enabling or disabling the internal Bluetooth device – Enabling or disabling the internal wireless WAN device – Enabling or disabling the Security mode – Enabling or disabling the fingerprint reader priority – Erasing the fingerprint data Notes: • The system administrator can set the
10. Press F10 to exit from the Setup Notice window. The next time you open the ThinkPad Setup program, you will be prompted to type your password to proceed. Hard disk security To protect passwords from unauthorized security attacks, several of the latest technologies and algorithms are integrated into UEFI BIOS and hardware design of ThinkPad notebook computers. To maximize security, do the following: 1.
Disk Encryption hard disk drive and Encryption solid state drive Some models contain the Disk Encryption hard disk drive or Encryption solid state drive. This feature helps to protect your computer against security attacks on media, NAND flash or device controllers by use of a hardware encryption chip. For the efficient use of the encryption feature, be sure to set a hard disk password for the internal storage device.
Using the fingerprint reader Depending on the options you ordered, your computer might have an integrated fingerprint reader. By enrolling your fingerprint and associating it with a power-on password, a hard disk password, or both passwords beforehand, you can start the computer, log on to the system, and enter the ThinkPad Setup by swiping your finger over the reader, without typing a password. Thus fingerprint authentication can replace passwords and enable simple and secure user access.
1. Place the ball of your finger—that is, the central part of the fingerprint—on the small circle above the reader. Make sure that the entire top joint of the finger is on the reader. 2. Apply light pressure and swipe your finger across the reader in one smooth motion. Logging on to the system After you enroll your fingerprint, log on to the system the following: 1. Set a power-on password or a hard disk password, or both. 2. Turn your computer off and then on again. 3.
Attention: If you always use your fingerprint to log on to the system, you might forget your password. Write down your password, and keep it in a safe place. If you forget it and for some reason you cannot swipe your finger across the reader - for example, if you injure that finger - you cannot start the computer or change the password.If you forget your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.
• The reader often fails to enroll or authenticate your fingerprint. If your finger has any of the following conditions, you might not be able to register or authenticate it: • Your finger is wrinkled. • Your finger is rough, dry, or injured. • Your finger is very dry. • Your finger is stained with dirt, mud, or oil. • The surface of your finger is very different from when you enrolled your fingerprint. • Your finger is wet. • A finger is used that has not been enrolled.
If an Encryption solid state drive or a Disk Encryption hard disk drive is supported and installed in your computer, you can logically dispose of all the data on the drive in a very short time by erasing the cryptographic key. The data encrypted with the old key is not physically erased but remains on the drive; however, it cannot be decrypted without the old key. This feature is enabled by ThinkPad Setup Menu Extension Utility and is available as a menu item in ThinkPad Setup.
Chapter 5. Recovery overview This chapter provides information about the recovery solutions. • “Recovery overview for Windows 7 models ” on page 63 • “Recovery overview for Windows 8 models” on page 68 Recovery overview for Windows 7 models This section provides information about the recovery solutions provided by Lenovo on computers preinstalled with the Windows 7 operating system. Notes: 1.
To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems. • On the Windows 7 operating system, you can use recovery media to restore the computer to the factory default settings only.
3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation. Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. To perform a recovery operation using the Rescue and Recovery program, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore.
3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 68. 4. Do one of the following: • To rescue files from your hard disk drive or from a backup, click Rescue files and follow the instructions on the screen.
• If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Boot Menu window opens, release the F12 key. 3. In the Boot Menu window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.
• In the subfolder for the device, look for the executable file (a file with the extension .exe). Double-click the file, and follow the instructions on the screen. Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 132.
2. In the Remove everything and reinstall Windows section, click Get started. Advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image. To use the advanced startup options, do the following: 1. Move your cursor to the bottom-right corner of the screen to bring up the charms. Click Settings ➙ Change PC settings ➙ General. 2.
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Chapter 6. Replacing devices This chapter provides instructions on how to install or replace hardware for your computer.
Note: If an unauthorized battery is installed, the following message will be displayed: “The battery installed is not supported by this system and will not charge. Please replace the battery with the correct Lenovo battery for this system.” DANGER If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances. To avoid possible injury: • Replace only with a battery of the type recommended by Lenovo.
4. Install a fully charged battery until it clicks into place. 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Reconnect the ac power adapter and all cables. Using the extended life battery For longer battery life, an extended life battery is available as an option. You can attach it to the docking station connector of your computer by doing the following: 1. Turn off the computer, or enter hibernation mode.
4. Slide the battery latch to the locked position. 5. Turn the computer over again. Reconnect the ac power adapter and all cables. To remove the extended life battery, do the following: 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn the computer over.
3. Unlock the battery latch. 4. Press the latch as shown and detach the battery. 5. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the hard disk drive Before you start, print these instructions. Notes: The hard disk drive or solid state drive is very sensitive. Incorrect handling can cause damage and permanent loss of data. Observe the following guidelines: • Replace the hard disk drive or solid state drive only if you upgrade it or have it repaired.
• Never remove the drive while the system is operating, in sleep mode, or in hibernation mode. To replace the hard disk drive or solid state drive, do the following: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn the computer over. 3. Remove the battery. See “Replacing the battery” on page 71. 4. Loosen the screw that secures the cover of the slot. 5. Remove the slot cover. 6.
8. Attach the side rubber rails to the new hard disk drive or the side spacer rails to the new solid state drive. 9. Insert the hard disk drive or solid state drive into the slot; then press it firmly into place. 10. Reinstall the cover of the slot. Chapter 6.
11. Reinstall the screw. 12. Reinstall the battery. See “Replacing the battery” on page 71. 13. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the keyboard Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Removing the keyboard To remove the keyboard, do the following: 1.
6. Turn the computer over and open the display. 7. Push hard in the direction shown by the arrows 1 to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . 8. Carefully lift the keyboard until you can see how it is connected. Hold the keyboard above the computer, and then detach the connector 1 . Remove the keyboard 2 . Chapter 6.
Installing the keyboard To install the keyboard, do the following: 1. Attach the connector. 2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame, as shown by the arrows.
3. Slide the keyboard in the direction shown by the arrows. 4. Close the computer display, and turn the computer over. Reinstall the screws. Chapter 6.
5. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 6. Reinstall the battery. See “Replacing the battery” on page 71. 7. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the memory module Before you start, print these instructions. Increasing memory capacity is an effective way to make programs run faster.
Replacing memory in the slot on the underside of the computer Your computer has two memory slots: one under the keyboard and another on the underside of the computer. To replace the memory module, follow the procedure below: 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2. Close the computer display, and turn it over. 3. Remove the battery. See “Replacing the battery” on page 71. 4.
7. Pivot the memory module downward until it snaps into place. 8. Make sure that the memory module is firmly fixed in the slot and cannot be moved easily. 9. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 10. Reinstall the battery. See “Replacing the battery” on page 71. Replacing memory in the slot under the keyboard 1. Turn off the computer; then disconnect the ac power adapter and all cables from the computer. 2.
6. Find the notch on the contact edge side of the memory module you are installing. Attention: To avoid damaging the memory module, do not touch its contact edge. 7. With the notched end of the memory module toward the contact edge side of the socket, insert the memory module 1 into the socket at an angle of about 20 degrees; then press it in firmly 2 . Note: If you install a memory module in only one of the two memory slots, install it in the slot located under the keyboard. 8.
2. When the logo screen is displayed, press the F1 key. The ThinkPad Setup program main menu opens. The Installed memory item shows the total amount of memory installed in your computer. Replacing the wireless LAN/WiMAX card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot.
6. Remove the screw 1 . The card pops up 2 . 7. Remove the card. 8. Align the contact edge of the new PCI Express Mini Card with the corresponding socket contact of the computer. Chapter 6.
Note: If the new PCI Express Mini Card has two connectors, as in the next drawing, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 . Secure the card with the screw 2 .
10. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, and the black cable to the connector marked “AUX” or “A”. Note: If the new PCI Express Mini Card has three connectors, be sure to attach the gray cable to the connector marked “TR1” on the card, and the black cable to the connector marked “TR2”. If you attach either cable to the center connector, the connection speed will be lower. 11. Reinstall the keyboard.
6. Remove the screw 1 . The card pops up 2 . Then remove the card. 7. Remove the card. 8. Align the contact edge of the new card with the corresponding socket contact of the computer 1 .
Note: If the new PCI Express Mini Card has two connectors, as in the next drawing, put the white cable in the cable protection tube. 9. Pivot the card until you can snap it into place by pressing the upper side of the connectors 1 . Secure the card with the screw 2 . 10. Connect the cables to the new PCI Express Mini Card.
13. Turn the computer over again. Reconnect the ac power adapter and all cables. Installing and replacing the wireless WAN card Before you start, print these instructions. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing a wireless WAN card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. 6. Remove the screw 1 . The card pops up 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
7. Remove the card.
8. Align the contact edge of the new wireless WAN card with the corresponding socket. 9. Pivot the card until you can snap it into place by pressing the upper side of each connector 1 . Secure the card with the screw 2 . Note: Depending on the system configuration of your computer, the card might have only one connector. Chapter 6.
10. Connect the cables to the new wireless WAN card. 11. Put the memory slot cover back in place 1 , close the cover 2 , and then tighten the screws 3 . 12. Reinstall the battery. See “Replacing the battery” on page 71. 13. Turn the computer over again. Reconnect the ac power adapter and all cables. Replacing the SIM card Before you start, print these instructions. Your computer might require a SIM card to establish wireless WAN connections.
4. Locate the SIM card slot inside the battery compartment. Gently pull the tab extending from the slot until it stops 1 . The card comes partway out of the slot. Remove the card 2 . 5. Hold the new card with the metal contact facing upward and going into the slot first. Then, insert the card firmly into the slot until you hear a click. Note: Make sure that you insert the SIM card all the way into the slot. 6. Put the battery back in place, turn the computer over again, and reconnect the cables.
2. Unlock the bay lock latch 1 by sliding it to the top. While holding the bay lock latch in the unlocked position, slide the bay eject latch 2 to the left, then pull out the Ultrabay device 3 . 3. Insert the replaceable device into the bay; then press the device firmly into the connector.
Chapter 7. Enhancing your computer This section provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 99 • “Using the Serial Ultrabay Enhanced feature” on page 99 • “ThinkPad port replicators and docking stations” on page 102 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
To hot-swap the Ultrabay device, do the following: 1. Click the triangular icon on the taskbar to show hidden icons, then click Safely Remove Hardware and Eject Media icon, and then stop the device. 2. Remove and insert the Ultrabay device as introduced in “Replacing the Ultrabay device” on page 97. Performing a warm swap To do a warm swap is to connect, remove, or reconnect a device while the computer is in sleep mode. To warm-swap the Ultrabay device, do the following: 1.
3. Insert the hard disk drive with the label facing upward. Note: If your hard disk drive has a strap, be sure not to leave it under the drive. 4. Ensure that the hard disk drive is connected firmly. 5. Close the hard disk drive stopper. 6. Insert the ThinkPad 12.7 mm Serial ATA Hard Drive Bay Adapter III into the Serial Ultrabay Enhanced bay. Chapter 7.
Notes: If you install the secondary hard disk drive using hot swap or warm swap, and the hard disk drive is protected by a password, you cannot get access to the drive right after inserting the adapter into the bay. To get access to it, do the following: a. Put your computer into hibernation mode. You might have to wait for a while till the computer enters hibernation mode. b. Press the power button to return to normal operation. The hard disk password icon is displayed on the screen. c. Type the password.
4 Docking station connector: This is where you attach your computer. ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer.
1 Power button: Press the power button to turn the computer on or off. 2 Key lock indicator: This indicator lights when the system lock key is in the locked position. When the system lock key is in the locked position, the eject button of the docking station is locked; you cannot attach or remove your computer. 3 Docking station indicator: This indicator lights when your computer is docked. 4 Eject button: Press the eject button to release the computer from the docking station.
6 Security keyhole: Use a security cable lock that fits this keyhole to lock your port replicator to a stationary object to protect it from theft. ThinkPad Mini Dock Series 3 and ThinkPad Mini Dock Series 3 with USB 3.0 1 Power jack: Connect the ac power adapter. 2 DisplayPort connector: Connect a display device. 3 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only.
ThinkPad Mini Dock Plus Series 3 and ThinkPad Mini Dock Plus Series 3 with USB 3.0 1 3 DisplayPort connector: Connect a display device. 2 4 DVI connector: Connect a monitor that supports Single-Link DVI. Note: The DVI connector provides a digital interface only. This connector can only be used with a computer that supports DVI connection established through docking stations. 5 Ethernet connector: Connect the port replicator to an Ethernet LAN.
• If your computer is operating, make sure that it has finished any operations involving devices that are connected to a USB connector. Also make sure that any connection to an Ethernet connector has been disconnected. • The following illustrations are for the ThinkPad Mini Dock Series 3. The procedure is the same for other docking stations. For port replicators, start with step 2. 1. Make sure that the system lock key is in place and in the unlocked (horizontal) position. 2.
3. Put your computer on the platform of the docking station, making sure that the top-left corner of the computer is aligned to the guide plate. 4. Insert your computer into the docking station until you hear a click. The computer is attached to the docking station. Note: If the docking station indicator is not lighted after you attach the docking station, your computer is not correctly connected. Check the ac power adapter of the docking station, or disconnect and re-attach the ac power adapter.
Detaching a ThinkPad port replicator or docking station To detach your computer from the port replicator or docking station, do the following: 1. Ensure that: • The devices connected to USB connectors are not in use. • The connection to an Ethernet connector has been ended. • The system lock key of the docking station is in place and in the unlocked (horizontal) position for: – ThinkPad Mini Dock Series 3 – ThinkPad Mini Dock Series 3 with USB 3.
Note: You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of the locking device or security feature. For the ThinkPad docking stations, in addition to attaching a mechanical lock to the docking station, you also can use the system lock key to lock the eject button. When the eject button is locked, the computer cannot be detached from the docking station.
Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk drive, you also might need to install a new operating system, install new device drivers, update your system UEFI BIOS, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
– Be sure to set a preferred setting for the UEFI/Legacy Boot option in ThinkPad Setup. – After installing the new operation system, you should not change the initial UEFI/Legacy Boot setting in ThinkPad Setup. The UEFI/Legacy Boot setting must be the same as it was when the Windows operating system image was installed. Otherwise, the new operating system will not boot properly.
• Registry patch enabling Wake Up on LAN from Standby for Energy Star • Fix for Issue of HDD with HD Detection Installing the Windows 7 update module package The Windows 7 update modules are in the following directory: C:\SWTOOLS\OSFIXES\ The name of each subfolder is the number of a fix module. For information about each fix module, go to the Microsoft Knowledge Base homepage at http://www.lenovo.com/support, type the number of the fix module you need in the search field, and click Search.
Installing the driver for USB 3.0 on the Windows 7 operating system If your computer is installed with the Windows 7 operating system, it supports USB 3.0 functions. To use the USB 3.0 connectors, you need to download and install the USB 3.0 driver after you reinstalled the Windows 7 operating system by doing the following: 1. Go to http://www.lenovo.com/support. Find your model and display the driver links. 2. Select the USB 3.
Note: If you cannot find the Supplement files, device drivers, and program software you need on your hard disk drive, or if you want to receive updates and the latest information about them, go to http://www.lenovo.com/ThinkPadDrivers. ThinkPad Setup Your computer comes with the ThinkPad Setup program to enable you to select various setup parameters. To start ThinkPad Setup, do the following: 1. Turn on the computer. When the logo screen is displayed, press the F1 key.
• MAC address (Internal LAN) Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup menu. The following table lists the Config menu items. Notes: • Default values are in boldface. The default settings are already optimized for you. If you consider changing the computer configuration, proceed with extreme caution. Setting the configuration incorrectly might cause unexpected results.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments USB USB UEFI BIOS Support • Disabled Enable or disable boot support for USB storage devices. • Enabled Always On USB • Disabled • Enabled Always On USB Charge in off mode • Disabled USB 3.0 Mode • Disabled • Enabled • Enabled • Auto If you select Enabled, the external USB devices can be charged through USB connectors even when the system is in low power mode (sleep, hibernate, or power-off).
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Note: Even when Enabled is selected, you need to press the Fn key to resume the computer from sleep mode to normal operation.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Note: NVIDIA Optimus should be selected only if you are using a Windows 7 model. Power OS Detection for NVIDIA Optimus • Disabled Intel SpeedStep® technology • Disabled (Intel SpeedStep mounted models only) Mode for AC The system BIOS automatically switches the Graphics Device setting to NVIDIA Optimus if the operating system supports the feature, and to Discrete Graphics if the operating system does not support it.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments activity. Normally, it is not necessary to change the setting. Express Card Speed • Generation 1 • Automatic Power On with AC Attach • Disabled • Enabled Set the transfer speed of the ExpressCard to the desired level of performance. The Automatic option enables the ExpressCard to specify the transfer speed it supports. Enable or disable a feature that powers on the system when the ac power adapter is attached.
Table 5. Config menu items (continued) Menu item Submenu item Value Comments Serial ATA (SATA) SATA Controller Mode Option • Compatibility Select SATA controller operation mode. Core Multi-Processing • Disabled CPU • AHCI Enable or disable additional execution core units within a CPU. • Enabled Note: If you are using a computer with a single-core processor, this item is not available.
Date and Time menu If you need to set the current date and time of your computer, select Date/Time from the ThinkPad Setup menu. The following submenu is displayed: • System Date • System Time To change the date and time, do the following: 1. Using the up and down arrow keys to select the item to change the date or time. 2. Press Tab, Shift Tab, or Enter to select a field. 3. Type the date or time.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments To prevent unauthorized access, set the user authentication on the operating system. Password at restart • Disabled • Enabled Power-On Password • Disabled If you select and enable Password at restart, a password prompt is displayed when you restart the computer. If you select Disabled, no password prompt is displayed; the computer goes ahead and loads the operating system.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments Security Chip Security Chip • Active If you select Active, the security chip is functional. If you select Inactive, the Security Chip option is visible, but the security chip is not functional. If you select Disabled, the Security Chip option is hidden and the security chip is not functional.
Table 6. Security menu items (continued) Menu item Submenu item Value Comments I/O Port Access Ethernet LAN • Disabled If you select Enabled, you can use the Ethernet LAN device.
Table 6. Security menu items (continued) Menu item Submenu item Value • Permanently Disabled Comments is an optional monitoring service from Absolute Software. Note: If you set the computrace module activation to Permanently Disabled, you will be unable to enable this setting again. Secure Boot Secure Boot • Disabled • Enabled Enable or disable the UEFI Secure Boot feature. Select Enable to prevent unauthorized operating systems from running at boot time.
• Use F5 or – to move the device down to a lower priority. • Use the combination of Shift and ! to exclude or include a device. 3. Press F10 to save the changes and restart the system. To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1. Turn off the computer. 2. Turn on the computer; then, while the ThinkPad logo is displayed, press F12. 3. Select the device you want to start first.
Table 7. Startup menu items (continued) Menu item Value Comments Boot Mode • Quick Screen during the POST: • Diagnostics • Quick: The ThinkPad Logo screen is displayed. • Diagnostics: Text messages are displayed. Note: You also can enter Diagnostic mode by pressing Esc during the POST. Option Keys display • Disabled • Enabled Boot Device List F12 Option • Disabled • Enabled Boot Order Lock • Disabled • Enabled If you select Disabled, the “To interrupt normal startup, press Enter.
Using system management This section is intended primarily for network administrators. Your computer is designed for manageability, so that you can redirect more of your resources to better meet your business objectives. This manageability, or “Total Cost of Ownership” (TCO), enables you to remotely power on your computer, format the hard disk drive, install the software of your choice, and have the computer start up and function in the same way as an ordinary desktop PC.
• Wake on LAN • Network Boot sequence • Flash update If an administrator password (supervisor password) has been set, you will need to specify it when you start ThinkPad Setup to use these functions. Wake on LAN When the Wake on LAN feature is enabled on a computer that is connected to a LAN, a network administrator can start the computer remotely from a management console, using remote network-management software.
Chapter 9. Preventing problems An important part of owning a ThinkPad notebook computer is maintenance. With proper care, you can avoid common problems. This chapter provides information that can help you keep your computer running smoothly. • “General tips for preventing problems” on page 131 • “Making sure device drivers are current” on page 132 • “Taking care of your computer” on page 133 General tips for preventing problems 1.
not start up, download the files to create a bootable self-test media from the following Web site: http://www.lenovo.com/hddtest. Run the test and record any messages or error codes. If the test returns any failing error codes or messages, call the Customer Support Center with the codes or messages and the computer in front of you. A technician will assist you further. 15. If required, you can find your country's Customer Support Center at the following Web address: http://support.lenovo.com/en_US/detail.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• When installing the hard disk drive, solid state drive, or optical drive, follow the instructions shipped with your hardware, and apply pressure only where needed on the device. • Turn off your computer if you are replacing the hard disk drive or solid state drive. • When replacing the primary hard disk drive or solid state drive, reattach the cover of the drive slot.
Cleaning the cover of your computer Occasionally clean your computer by doing the following: 1. Prepare a mixture of a gentle kitchen-use detergent (one that does not contain abrasive powder or strong chemicals such as acid or alkaline). Use 5 parts water to 1 part detergent. 2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5.
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Chapter 10. Troubleshooting computer problems This chapter provides information on what to do if you experience a problem with your computer. • “Diagnosing problems” on page 137 • “Troubleshooting” on page 137 Diagnosing problems If you experience problems with your computer, use the Lenovo Solution Center program as a starting point for solving them. The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems.
Note: Do not remove the battery and the ac power adapter to reset the computer. 2. While the computer is turned off, remove all power sources from the computer (battery and the ac power adapter). Hold down the power button for 10 seconds. Plug in the ac power adapter while keeping the battery out of the computer. If the computer does not turn back on, continue with step 3. Note: Once the computer starts up and enters the Windows environment, use the proper shutdown procedure to turn the computer off.
Solution: Checksum of the Security settings in the EFI Variable is not correct. Enter ThinkPad Setup to check security settings, Press F10 and then press Enter to restart the system. If you still have a problem, have the computer serviced. • Message: 0187: EAIA data access error Solution: The access to EEPROM is failed. Have the computer serviced. • Message: 0188: Invalid RFID Serialization Information Area Solution: The EEPROM checksum is not correct (block # 0 and 1).
Solution: Cooling fan has failed. Shut down the computer immediately and have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor has problem. Shut down the computer immediately and have the computer serviced. • Message: This system does not support batteries that are not genuine Lenovo made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Press the ESC key to continue.
– If your system is installed with the Windows 8 operating system, use either the Remove everything and reinstall Windows function or the recovery discs to restore the system to the factory state. If the problem persists, have the computer serviced. • Problem: My screen goes blank while the computer is on. Solution: Your screen saver or power management might have been enabled. Do either of the following: – Touch the TrackPoint pointing device or the touch pad, or press a key to exit the screen saver.
Solution: Make sure that: • The cable is installed correctly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. • You are using the correct device driver. 1. Go to the Control Panel. Click Hardware and Sound ➙ Device Manager.
Solution: • If your system is installed with Windows 7 operating system, ensure that: – Your wireless LAN driver is the latest version. Check the Web site and confirm that the driver version supported by the Access Connections program is the latest documented in the readme file. – Your computer is within range of a wireless access point. – The wireless radio is enabled by double-clicking the Access Connections icon on the taskbar. Check the Network Name (SSID) and your encryption information.
• When the computer is turned on • When the computer resumes normal operation • When the TrackPoint pointing device is kept pressed for a long time • When the temperature changes Problem: The TrackPoint pointing device or touch pad does not work. Solution: Ensure that the TrackPoint pointing device or touch pad is enabled in the UltraNav Device Setting window. Note: To open the UltraNav Device Setting window, open Control Panel. Then click Hardware and Sound ➙ Mouse. Click the UltraNav tab.
• If the sleep status indicator is on (is green), press Fn to resume from the sleep mode. • If the problem persists, follow the solution for the following problem. Note: If you are using the Windows 7 operating system, it does not support the presentation scheme. Problem: The screen is unreadable or distorted. Solution: Make sure that: • The display device driver is installed correctly. • The screen resolution and color quality are correctly set. • The monitor type is correct.
External monitor problems Problem: The external monitor is blank. Solution: To bring up the image, press Fn+F7 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure that it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported.
10. Click Update Driver. 11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select your monitor manufacturer and model. 14. After updating the driver, click Close. 15. Set Resolution. Note: To change the color settings, select the Monitor tab, then set Colors. 16. Click OK. Problem: The screen is unreadable or distorted.
10. Set the relative position of each monitor by dragging its icon. You can set the monitors in any relative position, but the icons must touch each other. 11. Click OK to apply the changes. Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors. Problem: If you use the Extend desktop function, you cannot set a higher resolution or higher refresh rate on the secondary display.
• Problem: A volume or balance slider cannot be moved. Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed. • Problem: The volume sliders do not stay in place when some audio applications are used. Solution: It is normal for the sliders to change position when certain sound applications are used. The applications are aware of the settings in the Volume Mixer window and are allowed to change the settings themselves.
Battery and power problems This topic contains instructions on troubleshooting battery and power problems. Battery problems Problem: The battery pack cannot be fully charged in the standard charge time when the computer is powered off. Solution: The battery pack might be over-discharged. Do the following: 1. Turn off the computer. 2. Make sure that the over-discharged battery pack is in the computer. 3. Connect the ac power adapter to the computer and let it charge.
Note: If you are using the Windows 7 operating system, to display the power adapter (power plug) icon, click Show hidden icons on the taskbar. Power problems Print these instructions now and keep it with your computer for reference later. If your computer is getting no power at all, check the following items: 1. Verify the power switch. Refer to “System-status indicators” on page 9. The power switch is illuminated whenever the computer is on. 2. Check all power connections.
If you receive an error message while the operating system is loading the desktop configuration after the POST is completed, check the following items: 1. Go to the Lenovo Support Web site at: http://www.lenovo.com/support and search for the error message. 2. Visit the Microsoft Knowledge Base homepage at: http://support.microsoft.com/ and search for the error message. Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly.
If your computer tries to enter sleep mode but the request is rejected, the device attached to the USB connector might have been disabled. If this occurs, do a hot-unplug-and-plug operation for the USB device. • Problem: The battery discharges slightly while the computer is in hibernation mode. Solution: If the wake up function is enabled, the computer consumes a small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 31.
Problem: You hear a noise from the drive when the CD, DVD, or CD-RW disc is spinning. Solution: If the disc is not correctly loaded on the center pivot of the drive, it might rub against the drive cover and make a noise. Make sure that the disc is loaded correctly in the drive. Problem: The tray does not open even if you press the eject button. Solution: When your computer is not turned on, pressing the eject button does not cause the drive tray to open.
• Other applications run correctly on your computer. • The necessary device drivers are installed. • The application works when it is run on some other computer. If an error message is displayed while you are using the application program, refer to the manuals supplied with the application. If the application still does not run correctly, contact your place of purchase or a service representative for help.
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Chapter 11. Getting support This chapter provides information about getting help and support from Lenovo. • “Before you contact Lenovo” on page 157 • “Getting help and service” on page 157 • “Purchasing additional services” on page 159 Before you contact Lenovo Often, you can solve your computer problems by referring to the information in the explanations of error codes, running diagnostic programs, or by consulting the Lenovo Web site. Registering your computer Register your computer with Lenovo.
Information about your computer and preinstalled software, if any, is available in the documentation that comes with your computer. That documentation includes printed books, online books, readme files, and help files. In addition, information about Lenovo products is available on the World Wide Web. Microsoft Service Packs are the latest software source for Windows product updates. They are available through Web download (connection charges might apply) or through disc.
• Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts • • • • • Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.11n draft 2.
• Battery Status Profile Usage environment and your health Integrated wireless cards emit radio frequency electromagnetic energy like other radio devices. However, the level of energy emitted is far much less than the electromagnetic energy emitted by wireless devices like for example mobile phones. Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers.
2 Wireless WAN antenna (Main) 3 Wireless LAN antenna (Third) 4 Wireless LAN and WiMAX combo antenna (Auxiliary) 5 Wireless WAN antenna (Auxiliary) Locating wireless regulatory notices For more information about the wireless regulatory notices, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at: http://www.lenovo.
Industry Canada Class B emission compliance statement This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
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Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. Information on product recycling offerings can be found on Lenovo's Internet site at http://www.lenovo.com/social_responsibility/us/en/.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Battery recycling information for the European Union Notice: This mark applies only to countries within the European Union (EU). Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union.
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Appendix C. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery Secure Data Disposal ThinkLight ThinkPad ThinkVantage TrackPoint Ultrabay UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
Appendix D. Restriction of Hazardous Substances Directive (RoHS) China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).
India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Part Number: Printed in China (1P) P/N: *1P*
