ThinkPad® T40 Series Service and Troubleshooting Guide
ThinkPad® T40 Series Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “Wireless related information,” on page 47, Appendix B, “Warranty information,” on page 51, and Appendix D, “Notices,” on page 79. First Edition (May 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S.
Contents Important safety information . . . . . . v Conditions that require immediate action . . v General safety guidelines . . . . . . . . vi Service . . . . . . . . . . . . . vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets . . . . . . . . . viii Batteries . . . . . . . . . . . . viii Heat and product ventilation . . . . . ix CD and DVD drive safety . . . . . . . x Additional safety information . . . . . . x Laser compliance statement . . . .
iv ThinkPad® T40 Series Service and Troubleshooting Guide
Σηµαντικ ς οδηγ ες σχετικ µε την ασϕ λεια Σηµε ωση Παρακαλο!µε διαβ στε πρ τα τις σηµαντικ ς πληροϕορ ες για την ασϕ λεια. Οι πληροϕορ ες αυτ ς µπορο!ν να σας βοηθ σουν να χρησιµοποιε τε τον προσωπικ& σας υπολογιστ ThinkPad µε ασϕ λεια. Ακολουθ στε και ϕυλ ξτε &λες τις πληροϕορ ες που παρ χονται µαζ µε τον υπολογιστ σας. Οι πληροϕορ ες που περι χονται σε αυτ& το γγραϕο δεν τροποποιο!ν τους &ρους της σ!µβασης αγορ ς που συν ψατε ο!τε τη ∆ λωση Περιορισµ νης Εγγ!ησης της Lenovo.
Καταστ σεις που πρ πει να αντιµετωπ ζονται µεσα Τα προϊ ντα µπορο ν να υποστο ν ζηµι ς λ γω κακ ς χρ σης αµ λειας. Σε ορισµ νες περιπτ σεις, οι ζηµι ς σως ε ναι τ σο σοβαρ ς στε το προϊ ν να µην πρ πει να χρησιµοποιηθε ξαν" ως του ελεγχθε και, αν ε ναι αναγκα ο, επισκευαστε απ εξουσιοδοτηµ νο τεχνικ . #πως και µε κ"θε ηλεκτρονικ συσκευ , πρ πει να προσ χετε το προϊ ν ταν βρ σκεται σε λειτουργ α.
Σηµε ωση: Αν παρατηρ σετε τ τοιες συνθ κες σε προϊ&ν (π.χ. µια επ κταση καλωδ ου) που δεν χει κατασκευαστε απ& για τη Lenovo, σταµατ στε να χρησιµοποιε τε αυτ& το προϊ&ν ως &του επικοινων σετε µε τον κατασκευαστ του προϊ&ντος για περαιτ ρω οδηγ ες, ως &του προµηθευτε τε κατ λληλο προϊ&ν αντικατ στασης. Γενικ ς οδηγ ες ασϕ λειας Τηρε τε π ντα τις ακ&λουθες προϕυλ ξεις για να µει σετε τον κ νδυνο τραυµατισµο! και πρ&κλησης ζηµι ν.
Καλ!δια ρε"µατος και µετασχηµατιστ ς Χρησιµοποιε τε µ&νο τα καλ δια ρε!µατος και τους µετασχηµατιστ ς που παρ χονται απ& τον κατασκευαστ του προϊ&ντος. Ποτ µην τυλ γετε να καλ διο ρε!µατος γ!ρω απ& το µετασχηµατιστ λλο αντικε µενο. Αν το κ νετε, µπορε το καλ διο να καταπονηθε , µε αποτ λεσµα να ϕθαρε , να κοπε να µπλεχτε . Αυτ& µπορε να ε ναι επικ νδυνο.
Μη λυγ ζετε τροποποιε τε το ϕις. Αν το ϕις χει υποστε ζηµ ες, επικοινων στε µε τον κατασκευαστ για να το αντικαταστ σετε. Ορισµ να προϊ&ντα χουν ϕις τρι ν ακροδεκτ ν. Το ϕις αυτ& µπορε να συνδεθε µ&νο σε γειωµ νη ηλεκτρικ πρ ζα. Αυτ& γ νεται για λ&γους ασϕ λειας. Μην παρακ µψετε αυτ την προϕ!λαξη επιχειρ ντας να συνδ σετε το ϕις σε µη γειωµ νη πρ ζα.
ειδικ για µπαταρ ες λιθ ου-ι&ντων), η παραµον της µπαταρ ας εκτ&ς χρ σης σε κατ σταση αποϕ&ρτισης µπορε να αυξ σει τον κ νδυνο βραχυκ!κλωσης της µπαταρ ας, η οπο α µπορε να µικρ!νει τη δι ρκεια ζω ς της µπαταρ ας, αλλ και να αποτελ σει κ νδυνο για την ασϕ λεια. Μην αϕ νετε τις επαναϕορτιζ&µενες µπαταρ ες λιθ ου-ι&ντων να αποϕορτ ζονται πλ ρως και µην τις αποθηκε!ετε σε κατ σταση αποϕ&ρτισης.
v Να αϕαιρε τε τη σκ&νη απ& τα ανο γµατα εξαερισµο! καθ ς και απ& τις οπ ς στην πρ&σοψη. Σε σηµε α µε ιδια τερη κινητικ&τητα και υψηλ συσσ ρευση σκ&νης, απαιτε ται συχν&τερος καθαρισµ&ς. v Μην αποκ&ψετε και µην περιορ σετε τη ρο του α ρα µπροστ απ& τον υπολογιστ . v Μην ϕρ ξετε τα ανο γµατα εξαερισµο! στο π σω µ ρος του υπολογιστ . v Μην αποθηκε!ετε και µη χρησιµοποιε τε τον υπολογιστ µ σα σε πιπλα καθ ς τσι αυξ νεται ο κ νδυνος υπερθ ρµανσης.
xii ThinkPad® T40 Series Service and Troubleshooting Guide
ΚΙΝ∆ΥΝΟΣ Μει στε τον κ νδυνο πυρκαγι"ς και ηλεκτροπληξ ας τηρ ντας π"ντα τις βασικ ς προϕυλ"ξεις, πως: v Μη χρησιµοποιε τε τον υπολογιστ µ σα κοντ" σε νερ . v Κατ" τη δι"ρκεια καταιγ δας: – Μη χρησιµοποιε τε τον υπολογιστ σας µε καλωδιακ τηλεϕωνικ σ νδεση. – Μη συνδ ετε αποσυνδ ετε το καλ διο απ την τηλεϕωνικ υποδοχ στον το χο. ΚΙΝ∆ΥΝΟΣ Το πακ το µπαταρι ν πρ πει να αποθηκε εται σε θερµοκρασ α δωµατ ου, ϕορτισµ νο σε ποσοστ περ που 30 - 50 % της χωρητικ τητ"ς του.
ΚΙΝ∆ΥΝΟΣ Αν η εϕεδρικ µπαταρ α δεν αντικατασταθε µε το σωστ τρ πο, υπ"ρχει κ νδυνος κρηξης. Η µπαταρ α λιθ ου περι χει λ θιο και µπορε να εκραγε αν ο χειρισµ ς η απ ρριψ της δεν γ νει µε το σωστ τρ πο. Αντικαταστ στε τη µ νο µε µπαταρ α του διου τ που. Για να αποϕ γετε τυχ ν τραυµατισµ θ"νατο, µην: (1) την πετ"ξετε τη βυθ σετε σε νερ , (2) την εκθ σετε σε θερµοκρασ ες µεγαλ τερες των 100°C (212°F), (3) επιχειρ σετε να την επισκευ"σετε να την αποσυναρµολογ σετε.
ΚΙΝ∆ΥΝΟΣ Για να ελαττ σετε τον κ νδυνο πυρκαγι"ς, ηλεκτροπληξ ας τραυµατισµο κατ" τη χρ ση τηλεϕωνικο εξοπλισµο , τηρε τε π"ντα τις βασικ ς προϕυλ"ξεις, πως: v Ποτ µην εγκαθιστ"τε τηλεϕωνικ" καλ δια κατ" τη δι"ρκεια καταιγ δας. v Ποτ µην εγκαθιστ"τε υποδοχ ς τηλεϕωνικ ν γραµµ ν σε υγρ" σηµε α, εκτ ς αν η υποδοχ ε ναι ειδικ" σχεδιασµ νη για υγρ ς συνθ κες. v Ποτ µην αγγ ζετε µη µονωµ να τηλεϕωνικ" καλ δια ακροδ κτες, εκτ ς αν η τηλεϕωνικ γραµµ χει αποσυνδεθε απ το δ κτυο.
ΚΙΝ∆ΥΝΟΣ Μην ανο ξετε την οπτικ µον"δα αποθ κευσης. ∆εν υπ"ρχουν στο εσωτερικ της µον"δας εξαρτ µατα που µπορο ν να επισκευαστο ν απ το χρ στη ρυθµ σεις που µπορο ν να γ νουν απ το χρ στη. Η διαϕορετικ απ την περιγραϕ µενη χρ ση κουµπι ν και ρυθµιστ ν εκτ λεση διαδικασι ν µπορε να χει ως αποτ λεσµα την κθεση σε επικ νδυνη ακτινοβολ α. Τα προϊ&ντα laser Κατηγορ ας 1 δεν θεωρο!νται επικ νδυνα.
Important notice for users Important regulatory notice for users The ThinkPad T40 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.
xviii ThinkPad® T40 Series Service and Troubleshooting Guide
Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device.
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . . . . . . 2 . 3 Specifications . . . . . . . . . Caring for your ThinkPad computer . © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. . . . . . 5 .
Your ThinkPad at a glance Your ThinkPad at a glance Front view Rear view 2 ThinkPad® T40 Series Service and Troubleshooting Guide
Features Features Processor v Intel® Pentium® M Processor Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed.
Features v v v v v v v v 4 2 Universal Serial Bus (USB) connectors Infrared port RJ11 telephone connector RJ45 Ethernet connector Ultrabay™ Slim Docking connector Integrated wireless LAN feature (on some models) Integrated Bluetooth feature (on some models) ThinkPad® T40 Series Service and Troubleshooting Guide
Specifications Specifications Size 14-inch model v Width: 311 mm (12.2 in.) v Depth: 255 mm (10.0 in.) v Height: 26.6 to 31.4 mm (1.0 to 1.2 in.) 15-inch model v Width: 330 mm (13.0 in.) v Depth: 266.7 mm (10.5 in.) v Height: 27.7 to 32.5 mm (1.09 to 1.28 in.
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive such as CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.
Caring for your ThinkPad computer v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).
Caring for your ThinkPad computer 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1.
Caring for your ThinkPad computer 10 ThinkPad® T40 Series Service and Troubleshooting Guide
Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . A password problem . . . . A power switch problem . . . Keyboard problems . . . . UltraNav problems. . . . . Standby or hibernation problems Computer screen problems . . Battery problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 12 12 17 19 19 19 20 21 25 27 Hard disk drive problems . . . . .
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. 4. Choose one of the tests, from either Device Categories or Test Scripts. Attention Running any tests may take up to several minutes or longer.
Solving computer problems Message Solution 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. 0185: Bad startup sequence settings.
Solving computer problems Message Solution 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.
Solving computer problems Message Solution 0280: Previous boot incomplete Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced.
Solving computer problems Message Solution 1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has layout error halted computer startup. Either the IBM Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the IBM Predesktop Area has been deleted 1. Press F1 to open the BIOS Setup Utility. 2. Select Security -> IBM Predesktop Area -> Access IBM Predesktop Area. 3.
Solving computer problems Message Solution Operating system not found. Verify the following: v The hard disk drive is correctly installed. v A startable diskette is in the diskette drive If you still see the same error message, check the boot sequence, using the BIOS Setup Utility. Fan error The cooling fan has failed. Have the computer serviced. EMM386 Not Installed Unable to Set Page Frame Base Address. Edit C:\CONFIG.SYS and change a line from device=C:\WINDOWS\EMM386.
Solving computer problems v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.) If these items are properly set, and the screen remains blank, have the computer serviced. Problem: When I turn on the machine, nothing appears on the screen, but I hear two or more beeps. Solution: Make sure that the memory card is installed correctly.
Solving computer problems A password problem Problem: I forgot my password. Solution: If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. If you forgot your hard disk password, Lenovo authorized servicer can not reset your password or recover data from the hard disk. You must take your computer to a Lenovo authorized servicer or a marketing representative to have the hard disk drive replaced.
Solving computer problems If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution The numeric lock function is on. To disable it, press and hold Shift; then press NumLk. Problem: All or some of the keys on the external numeric keypad do not work.
Solving computer problems Solution: Make sure that the TrackPoint and the touch pad are set to Automatic in the ThinkPad Configuration Program. Then detach the mouse or the pointing device, and try using the TrackPoint and the touch pad. If the TrackPoint and the touch pad work, the error might be due to the mouse or the pointing device. Make sure that the cable for the mouse or the pointing device is securely connected to the ThinkPad Dock II, ThinkPad Mini Dock, or the ThinkPad Port Replicator II.
Solving computer problems Solution: Make sure that: v The battery is charged. v The operating temperature is within the acceptable range. Refer to “Specifications” on page 5. If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one.
Solving computer problems lost. To reset the computer, press and hold the power button for 4 seconds or more. If the system is still not reset, remove the ac adapter and the battery. Problem: Your computer does not enter standby or hibernation mode. Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The computer does not enter standby mode as set by the timer under Windows 98 or Windows NT®.
Solving computer problems is not connected to an ac power source, -or- The system does not enter hibernation mode from suspend mode, if the computer is not connected to an ac power source. Solution: The timer-wake-with-battery-operation is disabled by default. If you enable this function, the computer could wake up and begin running while it is being carried; this could lead to damage to the hard disk drive. With this risk in mind, you can enable the timer-wake-with-batteryoperation. 1.
Solving computer problems 2. 3. 4. 5. Click Click Click Click Power Management. the Hibernation tab. the Enable hibernation button. the Create Now button. For Windows NT: Note: You must format your hard disk with the FAT format system to use hibernation mode in Windows NT. If you format your hard disk with NTFS, the default format in Windows NT, you cannot use hibernation mode. 1. Start the ThinkPad Configuration Program. 2. Click Power Management. 3. Click Suspend/Resume Options. 4.
Solving computer problems v If you are using the AC adapter, or using the battery, and the battery status indicator is on (is green), press Fn+Home to make the screen brighter. v If the standby status indicator is on (is green), press Fn to resume from the standby mode. v If the problem persists, do the Solution in the problem below. Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly.
Solving computer problems Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time. Problem: A message, “Unable to create overlay window,” appears when you try to start DVD playback. or You get poor or no playback while running video playback, DVD playback, or game applications.
Solving computer problems Problem: The computer does not operate with a fully charged battery. Solution: The surge protector in the battery might be active. Turn off the computer for one minute to reset the protector; then turn on the computer again. Problem The battery does not charge. Solution You cannot charge the battery when it is too hot. If the battery feels hot, remove it from the computer and allow it to cool to room temperature. After it cools, reinstall it and recharge the battery.
Solving computer problems problem. Starting the Rescue and Recovery workspace is easy. To open Rescue and Recovery, do the following: 1. Turn off your PC, then turn it on again. 2. Watch the screen carefully while your PC starts. When the “To interrupt normal startup, press the blue Access IBM button” message is displayed at the lower left of the screen, press the blue Access IBM button. The Rescue and Recovery workspace opens. A window such as this will appear: Note: The window may differ on some models.
Solving computer problems v Restore your backups restores backups you have made with Rapid Restore Ultra, if backups have been made. v Run diagnostics starts diagnostics tests to help determine whether there are problems with your PC and what might be causing them. v Create diagnostic disks helps you create special disks used during diagnostic tests.
Solving computer problems v The surface of your finger is very different from when you registered your fingerprint. v Your finger is wet. v A finger is used that has not been enrolled. To improve the situation, try the following: v Clean or wipe your hands to remove any excess dirt or moisture from the fingers. v Enroll and use a different finger for authentication. v If your hands are too dry, apply lotion to them. Other problems Problem: The computer locks or does not accept any input.
Solving computer problems Solution: IRQs for the PCI are all set as 11. The computer does not respond because it cannot share the IRQ with other devices. Refer to the ThinkPad Configuration Program. Problem: Windows NT does not start; however, the message saying that Windows NT is loading remains on the screen. Solution: The USB setting might have been changed to Enabled. If so, it might cause a conflict in allocating memory resources during startup. Disable the setting, using the BIOS Setup Utility.
Solving computer problems Solution: Be sure that the disk meets the standards for your country. Usually, a disk that meets the local standards is marked with a CD logo on the label. If you use a disc that does not meet these standards, we cannot guarantee that it will play, or that, if it does play, the sound quality will be good. Problem: Playback of DVD is not smooth in Windows 98 and Windows 2000.
Solving computer problems device, then when your computer returns from standby or hibernation mode to normal operation, the ″Unsafe Removal of Device″ message may appear. Solution: You can safely close this message. It is displayed because of the USB 2.0 driver problem on Windows 2000. You can get detailed information in the More Information section of the Microsoft Knowledge Base 328580 and 323754. Visit the Microsoft Knowledge Base homepage at http://support.microsoft.
Starting BIOS Setup Utility Starting BIOS Setup Utility Your computer provides a program, called BIOS Setup Utility, that enables you to select various setup parameters. v Config: Set the configuration of your computer. v Date/Time: Set the date and time. v Security: Set security features. v Startup: Set the startup device. v Restart: Restart the system. Note: You can set many of these parameters more easily by using the ThinkPad Configuration Program. To start BIOS Setup Utility, do as follows: 1.
Starting BIOS Setup Utility Note: If you need to restore the settings to their original state as of the time of purchase, press F9 key to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 9. Select Restart; then press Enter. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts.
Recovering pre-installed software 3. Turn on your computer. Watch the display carefully. When the following message is displayed, press the blue Access IBM button to open the Access IBM Predesktop Area: ″To interrupt normal startup, press the blue Access IBM button.″ 4. Double-click Recover to factory contents. 5. Follow the instructions on the screen. 6. When the recovery process finishes, press Enter key. Your computer will restart with the pre-installed operating system, drivers, and software.
Recovering pre-installed software 3. Turn on your computer. Watch the display carefully. While the message, “To interrupt normal startup, press the blue Access IBM button” is displayed at the lower left of the screen, press the Access IBM button. The Rescue and Recovery workspace opens. 4. Click Restore your system. 5. Click Restore my hard drive to the original factory state and then click Next. 6. Follow the instructions on the screen. 7. When the recovery process finishes, press the Enter key.
Upgrading the hard disk drive 4. Remove the screw that secures the hard disk drive. 5. Open the computer display; then stand the computer on its side and remove the hard disk drive by pulling the cover away from the computer. 6. Detach the cover from the hard disk drive. 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. Chapter 2.
Upgrading the hard disk drive 9. Close the computer display and place the computer with its bottom side up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode.
Replacing the battery 4. Install a fully charged battery. 5. Slide the battery latches to the locked positions. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2.
Replacing the battery 42 ThinkPad® T40 Series Service and Troubleshooting Guide
Chapter 3. Getting help and service Getting help and service . Getting help on the Web . . . . . . . . . . . . . . 44 . 44 Calling the Customer Support Center Getting help around the world . . . © Copyright Lenovo 2005. © Portions Copyright IBM Corp. 2005. . . . . . 44 .
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts v v v v v Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of applicatio
Getting help and service Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries.
Appendix A. Wireless related information Wireless interoperability Wireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers.
Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigure selected frequencies when you travel from one country to another. Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction.
50 ThinkPad® T40 Series Service and Troubleshooting Guide
Appendix B. Warranty information Lenovo Statement of Limited Warranty LSOLW-00 05/2005 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
What this Warranty Does not Cover This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failure resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you; v failure caused by a product for which Lenovo is not responsible; and v any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into a Lenovo Machine at your r
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.
other service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data. Limitation of Liability Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation charges.
and Lenovo’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. Jurisdiction All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.
MEXICO Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal Courts of Mexico City, Federal District. PARAGUAY Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of Asuncion.
UNITED STATES Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws of the State of New York. ASIA PACIFIC AUSTRALIA What this Warranty Covers: The following paragraph is added to this section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.
Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.
Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator.
If you purchase a Machine in one of the Western European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Ta
termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties.
1.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA The provisions of this Statement of Limited Warranty replace any applicable statutory warranties. What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2 unchanged). GERMANY What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.
involving nonperformance by Lenovo in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.
Part 3 - Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides. Warranty Period The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a.
Machine Type 70 Country or Region of Purchase Warranty period Types of Warranty Service Korea Parts and Labor - 1 year Battery pack - 1 year 7 1 US, Canada, Mexico, Brazil, Australia Parts and Labor - 3 years Battery pack - 1 year 6 1 Other Parts and Labor - 3 years Battery pack - 1 year 7 1 2374 All Parts and Labor - 3 years Battery pack - 1 year 5 1 2375 US, Canada, Mexico, Brazil, Australia, Japan Parts and Labor - 4 years Battery pack - 1 year 6 1 Other Parts and Labor - 4 years Ba
Types of Warranty Service If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability. Service levels are response time objectives and are not guaranteed.
be returned to you at Lenovo’s expense, unless your Service Provider specifies otherwise. You are responsible for the subsequent installation and verification of the Machine. 5. CRU and On-site Service This type of Warranty Service is a combination of Type 1 and Type 2 (see above). 6. CRU and Courier or Depot Service This type of Warranty Service is a combination of Type 1 and Type 3 (see above). 7.
Country or Region Telephone Number Canada 1-800-565-3344 (English, French) In Toronto only call: 416-383-3344 Chile 800-224-488 (Spanish) China 800-810-1818 (Mandarin) China (Hong Kong S.A.R.
Country or Region Telephone Number India 1600-44-6666 Alternate Toll Free: +91-80-2678-8940 (English) Indonesia 800-140-3555 +62-21-251-2955 (Bahasa, Indonesian, English) Irelan 01-815-9202 warranty service and support: 01-881-1444 (English) Italy 02-7031-6101 warranty service and support: 39-800-820094(Italian) Japan ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt.
Country or Region Telephone Number Philippines 1800-1888-1426 (English) +63-2-995-8420 (Philipino) Poland +48-22-878-6999 Portugal +351-21-892-7147 (Portuguese) Romania +4-021-224-4015 Russian Federation +7-095-940-2000 (Russian) Singapore 1800-3172-888 (English, Bahasa, Melayu) Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 91-397-6503 (Spanish) Sri Lanka +94-11-2448-442 (English) Sweden 08-477-4420 warranty service and support: 077-117-1040 (Swedish) Switzerla
All software programs pre-loaded in the equipment shall only have a thirty(30) day guarantee for installation defects from the date of purchase. Lenovo is not responsible for the information in such software programs and/or any additional software programs installed by you or installed after purchase of the product. Services not chargeable to the guarantee shall be charged to the final user, prior an authorization.
Appendix C. Customer Replaceable Units (CRUs) For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located.
You can find instructions for replacing CRUs in Access IBM, your on-board help. To start Access IBM, press the blue Access IBM button on your ThinkPad. If you are unable to access these instructions or if you have difficulty replacing a CRU, you can use either of the following additional resources: v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video v The Customer Support Center.
Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: v v v v Reorient or relocate the receiving antenna.
This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
Your ThinkPad computer has a lithium ion battery pack or a nickel metal hydride battery pack. If you are a company ThinkPad computer user and need to dispose of a battery pack, contact the proper person in ThinkPad sales, service, or marketing, and follow that person’s instructions. For details, visit the IBM Japan Web site at www.ibm.com/jp/pc/environment/recycle/battery/ If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.
Customer Support: For support information and phone numbers to help with initial installation of software, visit http://www.lenovo.com/think/support. To purchase technical support beyond this initial installation support, visit http://www.lotus.com/passport.
IBM - Lotus Notes and SmartSuite Program P.O. Box 3118 Cumbernauld, Scotland, G68 9JX To inquire about an order, contact: ibm_smartsuite@modusmedia.com –In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in the United States, other countries, or both. Intel, Pentium, and Intel SpeedStep are trademarks of Intel Corporation in the United States and/or other countries. (For a complete list of Intel trademarks, see www.intel.com/sites/corporate/tradmarx.htm) Other company, product, or service names may be trademarks or service marks of others.
Index B K battery problems 27 replacing 40 BIOS Setup Utility 35 boot priority order list 31 built-in wireless networking card problem 33 keyboard problems C carrying the computer 6 CD playback problem 32 cleaning the computer 9 computer lock 31 computer screen 25 configuration setup 35 Customer Replaceable Unit (CRU) parts list 77 D diagnosing problems 12 DVD playback problem 33 E environment 6 error messages 12 errors without messages 17 F features 3 fingerprint reader 3 authentication problems ca
88 ThinkPad® T40 Series Service and Troubleshooting Guide
Part Number: 39T2342 Printed in China (1P) P/N: 39T2342
