ThinkPad® R50 Series Service and Troubleshooting Guide
ThinkPad® R50 Series Service and Troubleshooting Guide
Note Before using this information and the product it supports, be sure to read the general information under “Important safety information” on page v, Appendix A, “Wireless related information,” on page 43, Appendix B, “Warranty information,” on page 47, and Appendix D, “Notices,” on page 77. First Edition (May 2005) © Copyright Lenovo 2005. Portions © Copyright International Business Machines Corporation 2005. All rights reserved. U.S.
Contents Important safety information . . . . . . v Conditions that require immediate action . . v General safety guidelines . . . . . . . . vi Service . . . . . . . . . . . . . vi Power cords and power adapters . . . . vii Extension cords and related devices . . . viii Plugs and outlets . . . . . . . . . viii Batteries . . . . . . . . . . . . viii Heat and product ventilation . . . . . ix CD and DVD drive safety . . . . . . . x Additional safety information . . . . . . x Laser compliance statement . . . .
iv ThinkPad® R50 Series Service and Troubleshooting Guide
Important safety information Note Please read important safety information first. This information can help you safely use your ThinkPad computer. Follow and retain all information included with your ThinkPad computer. The information in this document does not alter the terms of your purchase agreement or the Lenovo Statement of Limited Warranty. Customer safety is important to Lenovo. Our products are developed to be safe and effective. However, personal computers are electronic devices.
Or, they might indicate a potential safety issue. However, do not take risks or attempt to diagnose the situation yourself. Frequently inspect your computer and its components for damage or wear or signs of danger. If you have any question about the condition of a component, do not use the product. Contact the Customer Support Center or the product manufacturer for instructions on how to inspect the product and have it repaired, if necessary.
Note: Some parts can be upgraded or replaced by the customer. These parts are referred to as Customer Replaceable Units, or CRUs. Lenovo expressly identifies CRUs as such, and provides documentation with instructions when it is appropriate for customers to replace those parts. You must closely follow all instructions when performing such replacements. Always make sure that the power is turned off and that the product is unplugged from any power source before you attempt the replacement.
Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles. Do not use any power adapter that shows corrosion at the ac input pins and/or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.
mobile products such as ThinkPad notebook PCs utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. Never attempt to open or service any battery. Do not crush, puncture, or incinerate batteries or short circuit the metal contacts. Do not expose the battery to water or other liquids.
Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within 2 feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, you should inspect and, if necessary, clean your computer more frequently. For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: v Keep the cover closed whenever the computer is plugged in.
To Connect To Disconnect Turn everything OFF. Turn everything OFF. First, attach all cables to devices. First, remove the power cord from the outlet. Remove signal cables from receptacles. Attach the signal cables to receptacles. Remove all cables from devices. Attach the power cord to an outlet. Turn the device ON.
DANGER Reduce the risk of fire and electric shock by always following basic safety precautions, including the following: v Do not use your computer in or near water. v During electrical storms: – Do not use your computer with the telephone cable connection. – Do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER The battery pack should be stored at room temperature, charged to approx. 30 to 50 % of capacity.
DANGER If the backup battery is incorrectly replaced, there is danger of explosion. The lithium battery contains lithium and can explode if it is not properly handled or disposed of. Replace only with a battery of the same type. To avoid possible injury or death, do not: (1) throw or immerse the battery into water, (2) allow it to heat to more than 100 °C (212 °F), or (3) attempt to repair or disassemble it. Dispose of it as required by local ordinances or regulations and your company’s safety standards.
DANGER To reduce the risk of fire, electrical shock, or injury when using telephone equipment, always follow basic safety precautions, such as: v Never install telephone wiring during an electrical storm. v Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. v Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. v Use caution when installing or modifying telephone lines.
DANGER Do not open the optical storage drive unit; no user adjustments or serviceable parts are inside. Use of controls, adjustments, or the performance of procedures other than those specified might result in hazardous radiation exposure. Class 1 laser products are not considered hazardous. The design of the laser system and the optical storage drive ensures that there is no exposure to laser radiation above a Class 1 level during normal operation, user maintenance, or servicing.
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Important notice for users Important regulatory notice for users The ThinkPad R50 Series computer complies with the radio frequency and safety standards of any country or region in which it has been approved for wireless use. You are requested to install and use your ThinkPad computer in strict accordance with the local RF regulations.
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Finding information with Access IBM The blue Access IBM button can help you in many situations when your computer is working normally, and even when it is not. At your desktop, press the Access IBM button to open Access IBM. Access IBM is your on-board computer help center that brings you informative illustrations and easy-to-follow instructions for getting started and staying productive.
Some of the topics in your help system contain brief video clips that show you how to perform certain tasks, such as replacing your battery, inserting a PC Card, or upgrading your memory. Use the controls shown to play, pause, and rewind the video clip. Note: If a bootable device is attached to the computer, and the boot priority of that device is higher than IDE HDD, the computer boots from that device.
Chapter 1. Overview of your new ThinkPad computer Your ThinkPad at a glance Features . . . . . . . . . . . . . . . © Lenovo 2005. Portions © IBM Corp. 2005. . . . . . 2 . 3 Specifications . . . . . . . . . Caring for your ThinkPad computer . . . . . . 5 .
Your ThinkPad at a glance Your ThinkPad at a glance Front view System-status indicators Computer display Access IBM button TrackPoint Power-status indicators External monitor connector Ultrabay Enhanced Touch pad Fingerprint reader Rear view 2 ThinkPad® R50 Series Service and Troubleshooting Guide
Features Features Processor v Intel® Pentium® M Processor v Intel® Celeron® M Processor Memory v Double data rate (DDR) synchronous dynamic random access memory (DRAM) (on some models) v Double data rate II (DDRII) synchronous dynamic random access memory (DRAM) (on some models) Memory Speed Support: Your computer may not be able to operate at all memory speeds (MHz). A system designed for a slower memory speed may be able to utilize faster memory, but will only operate at the slower speed.
Features v v v v v v v v v v v v 4 Stereo headphone jack Microphone jack Video-out connector (S-Video) 2 Universal Serial Bus (USB) connectors IEEE 1394 connector (on some models) Infrared port RJ11 telephone connector RJ45 Ethernet connector Ultrabay™ Enhanced Docking connector Integrated wireless LAN feature (on some models) Integrated Bluetooth feature (on some models) ThinkPad® R50 Series Service and Troubleshooting Guide
Specifications Specifications Size 14-inch model v Width: 314 mm (12.4 in.) v Depth: 260 mm (10.2 in.) v Height: front 34 mm (1.35 in.), rear 37 mm (1.46 in.) 15-inch model v Width: 332 mm (13.1 in.) v Depth: 269 mm (10.6 in.) v Height: front 37 mm (1.46 in.), rear 40 mm (1.58 in.
Caring for your ThinkPad computer Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.
Caring for your ThinkPad computer v Use a quality carrying case that provides adequate cushion and protection. Do not pack your computer in a tightly packed suitcase or bag. Handle storage media and drives properly v Avoid inserting diskettes at an angle and attaching multiple or loose diskette labels, as these can lodge in the drive. v If your computer comes with an optical drive such as CD, DVD, or CD-RW/DVD drive, do not touch the surface of a disc or the lens on the tray.
Caring for your ThinkPad computer v Take care not to turn your computer over while the ac adapter is plugged in. This could break the adapter plug. v Turn off your computer if you are replacing a device in a device bay, or else verify that the device is warm-or hot-swappable. v If you exchange drives in your computer, reinstall the plastic bezel faces (if supplied).
Caring for your ThinkPad computer 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys. 3. Allow to dry. 4. To remove any crumbs and dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair drier. Note: Avoid spraying cleaner directly on the display or the keyboard. Cleaning your computer display 1.
Caring for your ThinkPad computer 10 ThinkPad® R50 Series Service and Troubleshooting Guide
Chapter 2. Solving computer problems Diagnosing problems . . . . . Troubleshooting . . . . . . . Error messages . . . . . . Errors without messages . . . A password problem . . . . A power switch problem . . . Keyboard problems . . . . UltraNav problems. . . . . Standby or hibernation problems Computer screen problems . . . . . . . . . . . . . . . . . . . . . . © Lenovo 2005. Portions © IBM Corp. 2005. . . . . . . . . . . . . . . . . . . . . 12 12 12 17 19 19 19 20 21 24 Battery problems . . . . . .
Solving computer problems Diagnosing problems If you have a problem with your computer, you can test it by using PC-Doctor® for Windows. To run PC-Doctor for Windows, do as follows: 1. Click Start. 2. Move the pointer to All Programs (in Windows other than Windows XP, Programs) and then to PC-Doctor for Windows. 3. Click PC-Doctor. 4. Choose one of the tests, from either Device Categories or Test Scripts. Attention Running any tests may take up to several minutes or longer.
Solving computer problems Message Solution 0177: Bad SVP data, stop Checksum of the supervisor password in the EEPROM is not correct. The POST task. system board should be replaced. Have the computer serviced. 0182: Bad CRC2. Enter BIOS Setup and load Setup defaults. Checksum of the CRC2 setting in the EEPROM is not correct. Go to BIOS Setup Utility. Press F9 and then Enter to load the default setting. Press F10 and then Enter to restart the system. 0185: Bad startup sequence settings.
Solving computer problems Message Solution 0200: Hard disk error The hard disk is not working. Make sure that the hard disk drive is attached firmly. Run the BIOS Setup Utility; then make sure the hard disk drive is not disabled in the Startup menu. 021x: Keyboard error Make sure that there are no objects placed on the keyboard, or if you have one, the external keyboard. Turn off the computer, and turn off all attached devices. Turn on the computer first; then turn on the attached devices.
Solving computer problems Message Solution 0280: Previous boot incomplete Your computer was previously unable to complete the boot process. Turn the computer off; then turn it on to start the BIOS Setup Utility. Verify the configuration and then restart the computer either by choosing the Exit Saving Changes option under the Restart item or by pressing F10. If you still see the same error code, have the computer serviced. 02D0: System cache error The cache is disabled. Have the computer serviced.
Solving computer problems Message Solution 1810: Hard disk partition A problem in recognizing the layout of the partition on the hard disk has layout error halted computer startup. Either the IBM Predesktop Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the IBM Predesktop Area has been deleted 1. Press F1 to open the BIOS Setup Utility. 2. Select Security -> IBM Predesktop Area -> Access IBM Predesktop Area. 3.
Solving computer problems Message Solution Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation. v Restore the system configuration to what it was before your computer entered hibernation mode. v If the memory size has been changed, re-create the hibernation file. Operating system not found. Verify the following: v The hard disk drive is correctly installed.
Solving computer problems If the power-on password prompt does not appear, the brightness level might be set to minimum brightness. Adjust the brightness level by pressing Fn+Home. If the screen still remains blank, make sure that: v The battery is installed correctly. v The ac adapter is connected to the computer and the power cord is plugged into a working electrical outlet. v The computer power is on. (Turn on the power switch again for confirmation.
Solving computer problems than the display size. This is to maintain compatibility with other DOS applications. To expand the screen image to the same size as the actual screen, start the ThinkPad Configuration Program and click LCD; then select the Screen expansion function. (The image might still look slightly distorted.) A password problem Problem: I forgot my password.
Solving computer problems 2. Remove the external numeric keypad or the mouse. 3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad, external keyboard, or mouse, making sure that you have seated the connectors properly. If keys on the keyboard still do not work, have the computer serviced. Problem: A number appears when you type a letter. Solution The numeric lock function is on.
Solving computer problems Problem: The mouse or the pointing device does not work. Solution: Make sure that the TrackPoint is enabled in the ThinkPad Configuration Program, and then try using the TrackPoint. If the TrackPoint works, the error might be due to the mouse. Make sure that the mouse or pointing-device cable is securely connected to the ThinkPad Dock II, the ThinkPad Mini Dock, or the ThinkPad Port Replicator II.
Solving computer problems If these items are correct, have the computer serviced. Problem: The critical low-battery error message is displayed, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you take action to return from standby mode, the computer display remains blank. Solution: Check whether an external monitor was disconnected while the computer was in standby mode.
Solving computer problems Solution: Check whether any option has been selected that would disable your computer from entering standby or hibernation mode. Problem: The system does not wake up at the time set on the timer, if the computer is not connected to an ac power source, –or– The system does not enter hibernation mode from suspend mode if the computer is not connected to an ac power source. Solution: The timer-wake-with-battery-operation is disabled by default.
Solving computer problems 1. 2. 3. 4. 5. Start the ThinkPad Configuration Program. Click Power Management. Click the Hibernate tab. Select the hibernate support checkbox. Click OK. Note: If you want to be able to enter hibernation mode by pressing Fn+F12, you need to install the PM driver. Problem: Under Windows XP, the Fn+F3 key combination does not make the computer screen go blank. Solution: Windows XP enables multiple users to log on to the system at the same time.
Solving computer problems 1. 2. 3. 4. 5. 6. 7. 8. 9. Click the Settings tab. Check whether the screen resolution and color quality are correctly set. Click Advanced. Click the Adapter tab. Make sure that “ATI Mobility RADEON xxxxx”, “ATI Mobility FIRE GL xxxxx”, or “Intel xxxxx” is shown in the adapter information window. Note: The device driver name xxxxx depends on the video chip that has been installed on your computer. Click the Properties button.
Solving computer problems If the battery cannot be fully charged in 24 hours, use a new battery. Problem: Your computer shuts down before the battery status indicator shows empty. or Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: Discharge and recharge the battery. If your battery’s operating time is still short, use a new battery.
Solving computer problems the “Excluded from boot order” list, it is disabled. Select the entry for it in the list and press the x key. This moves the entry to the “Boot priority order” list. A startup problem Problem: The Microsoft® Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. Starting the Rescue and Recovery workspace is easy. To open Rescue and Recovery, do the following: 1.
Solving computer problems 3. After the Rescue and Recovery workspace opens, you can do the following: v Rescue and Restore Your files, folders, or backups. v Configure Your system settings and passwords. v Communicate Use the internet and link to the ThinkPad support site. v Troubleshoot Diagnose problems using diagnostics.
Solving computer problems Other problems Problem: The computer locks or does not accept any input. Solution: Your computer might lock when it enters standby mode during a communication operation. Disable the standby timer when you are working on the network. To turn off the computer, press and hold the power switch for 4 seconds or more. Problem: The computer does not start from a device you want, such as a diskette drive. Solution: Refer to the Startup menu of the BIOS Setup Utility.
Solving computer problems Solution: If you select the Maximum Battery mode for the Intel SpeedStep® technology, this problem may occur. This mode is designed to achieve maximum battery life by switching the processor speed between the regular low speed and half of that speed, depending on how much the processor is used. If the use increases, Intel SpeedStep switches the processor speed to the lower speed.
Solving computer problems Solution: Make sure that the problem is not being caused by the application. Check that your computer has the minimum required memory to run the application. Refer to the manuals supplied with the application. Check the following: v The application is designed to operate with your operating system. v Other applications run correctly on your computer. v The necessary device drivers are installed. v The application works when it is run on some other computer.
Starting BIOS Setup Utility To start BIOS Setup Utility, do as follows: 1. To protect yourself against accidental loss of data, back up your data and computer registry. For details, refer to the on-board help. 2. Remove any diskette from the diskette drive, and then turn off the computer. 3. Turn on the computer; then, while the message, “To interrupt normal startup, press the blue Access IBM button” is displayed at the lower left of the screen, press the Access IBM button.
Recovering pre-installed software You can use either the Rescue and Recovery program or the Rescue and Recovery workspace to restore the contents of the hard disk to an earlier state using any of the stored backups. The Rescue and Recovery workspace runs independently of the Windows operating system. Therefore, you can start it by pressing the blue Access IBM button when prompted during startup.
Upgrading the hard disk drive Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping. 2. The Rescue and Recovery workspace and the Product Recovery program are not contained in the optional hard disk drive. Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks.
Upgrading the hard disk drive 6. Detach the cover from the hard disk drive. 1 1 2 7. Attach the cover to a new hard disk drive. 8. Insert the hard disk drive and its cover into the hard disk drive bay; then firmly install them. 9. Close the computer display and place the computer with its bottom side up. Reinstall the screw. 10. Reinstall the battery. 11. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2.
Replacing the battery Replacing the battery 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode. If this happens, turn off the computer. 2. Close the computer display, and turn the computer over. 3. Slide and hold the battery latch to the unlocked position 1 , and remove the battery 2 . 4. Install a fully charged battery. 5.
Replacing the battery 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Chapter 2.
Replacing the battery 38 ThinkPad® R50 Series Service and Troubleshooting Guide
Chapter 3. Getting help and service Getting help and service . Getting help on the Web . . . . . . . . . . . © Lenovo 2005. Portions © IBM Corp. 2005. . . . 40 . 40 Calling the Customer Support Center Getting help around the world . . . . . . . . 40 .
Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
Getting help and service The following items are not covered: v Replacement or use of parts not manufactured for or by Lenovo or nonwarranted parts v v v v v Note: All warranted parts contain a 7-character identification in the format FRU XXXXXXX Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of applicatio
Getting help and service Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service. Service methods and procedures vary by country, and some services might not be available in all countries.
Appendix A. Wireless related information Wireless interoperability Wireless LAN Mini-PCI Adapter is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS) and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: v The IEEE 802.11a/b/g Standard on Wireless LANs, as defined and approved by the Institute of Electrical and Electronics Engineers.
Because Wireless LAN Mini-PCI Adapter and Bluetooth Daughter Card operates within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes the integrated wireless cards are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
Access Point that is Wi-Fi compliant or in Ad Hoc mode, this device will operate in its authorized modes in all geographies. Please reconfigure selected frequencies when you travel from one country to another. Enabling Extended Channel Mode The statement below regarding the extended channel mode is applicable when the system supports this function. To check the support of this function, please see the property of the installed wireless card by referring to the extended channel mode enablement instruction.
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Appendix B. Warranty information Lenovo Statement of Limited Warranty LSOLW-00 05/2005 Part 1 - General Terms This Statement of Limited Warranty includes Part 1 - General Terms, Part 2 Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by Lenovo Group Limited or one of its subsidiaries (called ″Lenovo″) in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
What this Warranty Does not Cover This warranty does not cover the following: v any software programs, whether pre-loaded or shipped with the Machine, or installed subsequently; v failure resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you; v failure caused by a product for which Lenovo is not responsible; and v any non-Lenovo products, including those that Lenovo may procure and provide with or integrate into a Lenovo Machine at your r
If your problem can be resolved with a Customer Replaceable Unit (“CRU”) (e.g., keyboard, mouse, speaker, memory, hard disk drive), your Service Provider will ship the CRU to you for you to install.
other service locations around the world), and (c) ensure that such processing complies with any laws applicable to such Personal Data. Limitation of Liability Lenovo is responsible for loss of, or damage to, your Machine only while it is 1) in your Service Provider’s possession or 2) in transit in those cases where Lenovo is responsible for the transportation charges.
and Lenovo’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles. THESE WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR JURISDICTION TO JURISDICTION. Jurisdiction All of our rights, duties, and obligations are subject to the courts of the country in which you acquired the Machine.
MEXICO Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the Federal Courts of Mexico City, Federal District. PARAGUAY Jurisdiction: The following is added after the first sentence: Any litigation arising from this Statement of Limited Warranty will be settled exclusively by the courts of the city of Asuncion.
UNITED STATES Governing Law: The following replaces "laws of the country in which you acquired the Machine" in the first sentence: laws of the State of New York. ASIA PACIFIC AUSTRALIA What this Warranty Covers: The following paragraph is added to this section: The warranties specified in this Section are in addition to any rights you may have under the Trade Practices Act 1974 or other similar legislation and are only limited to the extent permitted by the applicable legislation.
Other vacancies shall be filled by the respective nominating party. Proceedings shall continue from the stage they were at when the vacancy occurred. If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed.
If one of the parties refuses or otherwise fails to appoint an arbitrator within 30 days of the date the other party appoints its, the first appointed arbitrator shall be the sole arbitrator, provided that the arbitrator was validly and properly appointed. All proceedings shall be conducted, including all documents presented in such proceedings, in the English language. The English language version of this Statement of Limited Warranty prevails over any other language version.
Warranty shall be finally settled by arbitration which shall be held in Metro Manila, Philippines in accordance with the laws of the Philippines then in effect. The arbitration award shall be final and binding for the parties without appeal and shall be in writing and set forth the findings of fact and the conclusions of law. The number of arbitrators shall be three, with each side to the dispute being entitled to appoint one arbitrator.
If you purchase a Machine in one of the Western European countries, as defined above, you may obtain warranty service for that Machine in any of those countries from a Service Provider, provided the Machine has been announced and made available by Lenovo in the country in which you wish to obtain service.
Jurisdiction: The following exceptions are added to this section: 1) In Austria the choice of jurisdiction for all disputes arising out of this Statement of Limited Warranty and relating thereto, including its existence, will be the competent court of law in Vienna, Austria (Inner-City); 2) in Angola, Bahrain, Botswana, Burundi, Egypt, Eritrea, Ethiopia, Ghana, Jordan, Kenya, Kuwait, Liberia, Malawi, Malta, Mozambique, Nigeria, Oman, Pakistan, Qatar, Rwanda, Sao Tome, Saudi Arabia, Sierra Leone, Somalia, Ta
termination or nullity will be finally settled under the Rules of Arbitration and Conciliation of the International Arbitral Center of the Federal Economic Chamber in Vienna (Vienna Rules) by three arbitrators appointed in accordance with these rules. The arbitration will be held in Vienna, Austria, and the official language of the proceedings will be English. The decision of the arbitrators will be final and binding upon both parties.
1.
THE FOLLOWING TERMS APPLY TO THE COUNTRY SPECIFIED: AUSTRIA The provisions of this Statement of Limited Warranty replace any applicable statutory warranties. What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
In such instances, regardless of the basis on which you are entitled to claim damages from Lenovo, Lenovo is liable for no more than: (items 1 and 2 unchanged). GERMANY What this Warranty Covers: The following replaces the first sentence of the first paragraph of this section: The warranty for a Lenovo Machine covers the functionality of the Machine for its normal use and the Machine’s conformity to its Specifications.
Except as expressly provided in these terms and conditions, all statutory conditions, including all warranties implied, but without prejudice to the generality of the foregoing all warranties implied by the Sale of Goods Act 1893 or the Sale of Goods and Supply of Services Act 1980 are hereby excluded.
involving nonperformance by Lenovo in respect of the subject matter of this Statement of Warranty will be limited to the charge paid by you for the individual Machine that is the subject of your claim from Lenovo.
Part 3 - Warranty Information This Part 3 provides information regarding the warranty applicable to your Machine, including the warranty period and type of warranty service Lenovo provides. Warranty Period The warranty period may vary by country or region and is specified in the table below. NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a.
Country or Region of Purchase Warranty period 1833 All Parts and Labor - 3 years 5 1834 1836 1840 Battery pack - 1 year 1 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 6 Battery pack - 1 year 1 Other Parts and Labor - 1 year 7 Battery pack - 1 year 1 Parts and Labor - 1 year 6 Battery pack - 1 year 1 US US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 4 years 6 Other Parts and Labor - 4 years 7 Battery pack - 1 year Battery pack - 1
Types of Warranty Service Machine Type Country or Region of Purchase Warranty period 1849 US and Canada Parts and Labor - 1 years 6 Battery pack - 1 year 1850 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 4 years 6 Other Parts and Labor - 4 years 7 Battery pack - 1 year Battery pack - 1 year 1870 1858 1859 1860 All 1 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 6 Battery pack - 1 year 1 Other Parts and Labor - 1 year 7 Battery pack
Machine Type 2883 2887 2888 Country or Region of Purchase Warranty period Types of Warranty Service US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 6 Battery pack - 1 year 1 Other Parts and Labor - 1 year 7 Battery pack - 1 year 1 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 1 year 6 Battery pack - 1 year 1 Other Parts and Labor - 1 year 7 Battery pack - 1 year 1 US, Canada, Mexico, Brazil, Australia, and Japan Parts and Labor - 3 ye
Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request. You may request that a Service Provider install CRUs, at no additional charge, under the type of warranty service designated for your Machine.
When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called ThinkPad EasyServ or EasyServ in some countries. To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice.
Country or Region Telephone Number Czech Republic +420-2-7213-1316 Denmark 4520-8200 warranty service and support: 7010-5150 (Danish) Dominican Republic 566-4755 566-5161 ext.
Country or Region Telephone Number Japan ThinkPad: Toll free: 0120-887-874 For International: +81-46-266-4724 Both of the above numbers will be answered with a Japanese language voice prompt. For telephone support in English, please wait for the Japanese voice prompt to end, and an operator will answer. Please ask for ″English support please,″ and your call will be transferred to an English speaking operator.
Country or Region Telephone Number Slovakia +421-2-4954-1217 Slovenia +386-1-4796-699 Spain 91-714-7983 91-397-6503 (Spanish) Sri Lanka +94-11-2448-442 (English) Sweden 08-477-4420 warranty service and support: 077-117-1040 (Swedish) Switzerland 058-333-0900 warranty service and support: 0800-55-54-54 (German, French, Italian) Taiwan 886-2-8723-9799 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 warranty service and support: softwa
In the event that warranty repair is required please call the Customer Support Center at 001-866-434-2080, where you will be directed to the nearest Authorized Service Center. Should no Authorized Service Center exist in your city, location or within 70 kilometers of your city or location, the guarantee includes any reasonable delivery charges related to the transportation of the product to our nearest Authorized Service Center.
Appendix C. Customer Replacement Units (CRUs) Customer replaceable units (CRUs) For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located.
v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page 70.
Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
instructions, may cause harmful interference to radio communications. However, there is no guarantee the interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: v Reorient or relocate the receiving antenna.
This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to CISPR 22/European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.
need to dispose of a battery pack, contact the proper person in IBM sales, service, or marketing, and follow that person’s instructions. You can also see the instructions at www.ibm.com/jp/pc/environment/recycle/battery If you use a ThinkPad computer at home and need to dispose of a battery pack, you must comply with local ordinances and regulations.
International Program License Agreement:The software licensed to you under this offer does not include software upgrades or technical support, and is subject to the terms and conditions of the IBM International Program License Agreement (IPLA) that accompanies the software. Your use of the Lotus SmartSuite and Lotus Notes programs described in this offer constitutes acceptance of the terms of this Offer and the IPLA. For further information regarding the IBM IPLA, visit http://www.ibm.
–In Asia Pacific Countries: Via the Internet: http://smartsuite.modusmedia.com Mail address: IBM - Lotus Notes and SmartSuite Program Modus Media International eFulfillment Solution Center 750 Chai Chee Road #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.
Other company, product, or service names may be trademarks or service marks of others.
Index B P U battery problems 25 replacing 36 BIOS Setup Utility password problems 19 setting 7 PC-Doctor for Windows 12 power switch problems 19 problems battery 25 computer screen 24 diagnosing 12 fingerprint reader 28 hard disk 26 hibernation 21 keyboard 19 password 19 power management 21 power switch 19 standby 21 startup 27 TrackPoint 20 troubleshooting 12 UltraNav 20 UltraNav problems 20 31 C carrying the computer 6 cleaning the computer 11 computer screen 24 configuration setup 31 Customer repl
86 ThinkPad® R50 Series Service and Troubleshooting Guide
Part Number: 39T2400 Printed in China (1P) P/N: 39T2400
