Operation Manual

Chapter11.Gettingsupport

ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter

offersinformationaboutwhentocommunicatewithLenovoandhowbesttodoit.

•“BeforeyoucontactLenovo”onpage159

•“Gettinghelpandservice”onpage160

•“Purchasingadditionalservices”onpage161

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror

codes,runningdiagnosticprograms,orbyconsultingtheThinkPadWebsite.

Registeryourcomputer

RegisteryourThinkPadproductswithLenovo,goto:http://www.lenovo.com/register.Thiscanhelp

authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo

tonotifyyouaboutpossibletechnicalinformationandupgrades.

Formoreinformationaboutregisteringyourcomputer,referto“Registeringyourcomputer”onpage25.

Downloadsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,goto:http://www.lenovo.com/ThinkPadDrivers.Thenfollowtheinstructions

onthescreen.

Recordinformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp

asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessagethatappears?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareapplicationswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

159