Operation Manual

Chapter10.Troubleshootingcomputerproblems

Thissectiontellswhattodoifyouhaveacomputerproblem.Itincludestroubleshootingchartswhichare

Troubleshootingprocedure,Troubleshooting,Recoveryoverview,andContactingLenovo.

•“Diagnosingproblems”onpage131

•“Troubleshooting”onpage132

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usediagnosticsolutionsasastartingpointforsolvingthem.

Dependingonthepreinstalledoperatingsystemandthedatewhenyourcomputerwasmanufactured,

Lenovoprovidesoneofthefollowingdiagnosticsolutions:

•LenovoSolutionCenter:See“UsingtheLenovoSolutionCenterprogram”onpage131

•LenovoThinkVantageToolbox:See“UsingtheLenovoThinkVantageToolboxprogram”onpage131

•Web-baseddiagnosticsolutions:See“UsingtheLenovoSupportWebsite”onpage132.

UsingtheLenovoSolutionCenterprogram

Note:TheLenovoSolutionCenterprogramisavailableonlyonsomemodelsthatarepreinstalledwiththe

Windows7operatingsystem.IfyourWindows7modelisnotpreinstalledwiththeprogram,youcan

downloaditfromhttp://www.lenovo.com/support.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsformaximumsystemperformance.

Whenyouaresettingupyourcomputer,theLenovoSolutionCenterprogrampromptsyoutocreaterecovery

media,whichyoucanusetorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,

see“Creatingandusingrecoverymedia”onpage69

ToruntheLenovoSolutionCenterprogram,see“AccessingapplicationsinWindows7”onpage20

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:Ifyouareunabletoisolateandrepairtheproblemyourselfafterrunningtheprogram,saveandprint

theloglescreatedbytheprogram.YouwillneedthelogleswhenyouspeaktoaLenovotechnical

supportrepresentative.

UsingtheLenovoThinkVantageToolboxprogram

TheLenovoThinkVantageToolboxprogramenablesyoutoviewsymptomsofcomputerproblemsandnd

solutionsforthem.Italsoincludesautomaticnoticationwhenactionisrequired,computingassistance,

advanceddiagnostics,anddiagnostichistory.

IftheLenovoThinkVantageToolboxprogramisavailableonyourcomputer,doeitherofthefollowingto

runtheprogram:

•ForWindow7:ClickStart➙ControlPanel➙SystemandSecurity➙Lenovo-SystemHealthy

andDiagnostics.

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