Personal Computer User Manual

Troubleshooting

Usethetroubleshootinginformationtondsolutionstoproblemsthathavedenitesymptoms.

Ifthesymptomyourcomputerisexperiencingoccurredimmediatelyafteranewhardwareoptionornew

softwareinstalled,dothefollowingbeforereferringtothetroubleshootinginformation:

1.Removethenewhardwareoptionorsoftware.Ifyoumustremovethecomputercovertoremovea

hardwareoption,havethecomputerserviced.Foryoursafety,donotoperatethecomputerwiththe

coverremoved.

2.Runthediagnosticprogramstoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftware.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage35

•“CDproblems”onpage36

•“DVDproblems”onpage37

•“Intermittentproblems”onpage39

•“Keyboard,mouse,orpointingdeviceproblems”onpage39

•“Monitorproblems”onpage41

•“Networkingproblems”onpage42

•“Optionproblems”onpage45

•“Performanceandlockupproblems”onpage46

•“Printerproblems”onpage47

•“Serialportproblems”onpage47

•“Softwareproblems”onpage48

•“USBproblems”onpage49

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage35

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage36

•“Soundcomesfromoneexternalspeakeronly”onpage36

•“NoaudioinDOSapplicationsorgames”onpage36

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

Chapter5.Troubleshootinganddiagnostics35