Server User Manual

•Problemdetermination-Trainedpersonnelareavailabletoassistyouwithdeterminingahardware
problemanddecidingwhatactionisnecessarytoxtheproblem.
•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,trainedservicepersonnelare
availabletoprovidetheapplicablelevelofservice.
•EngineeringChangemanagement-Theremightbechangesthatarerequiredafteraproducthas
beensold.LenovooryourresellerwillmakeselectedEngineeringChanges(ECs)availablethatapply
toyourhardware.
Theseitemsarenotcoveredbythewarranty:
•ReplacementoruseofpartsnotmanufacturedfororbyLenovoornon-warrantedLenovoparts
•Identicationofsoftwareproblemsources
•CongurationoftheBIOSaspartofaninstallationorupgrade
•Changes,modications,orupgradestodevicedrivers
•Installationandmaintenanceofnetworkoperatingsystems(NOS)
•Installationandmaintenanceofapplicationprograms
Refertothesafetyandwarrantyinformationthatisprovidedwithyourcomputerforacompleteexplanation
ofwarrantyterms.Youmustretainyourproofofpurchasetoobtainwarrantyservice.
Foralistofserviceandsupportphonenumbersforyourcountryorregion,goto
http://www.lenovo.com/supportandclickSupportphonelistorrefertothesafetyandwarrantyinformation
providedwithyourcomputer.
Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot
provided,contactyourLenovoresellerorLenovomarketingrepresentative.
Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:
•Machinetypeandmodel
•Serialnumbersofourhardwareproducts
•Descriptionoftheproblem
•Exactwordingofanyerrormessages
•Hardwareandsoftwarecongurationinformation
Usingotherservices
IfyoutravelwithaLenovonotebookcomputerorrelocateyourcomputertoacountrywhereyourdesktop,
notebook,orservermachinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,
whichautomaticallyentitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbe
performedbyserviceprovidersauthorizedtoperformwarrantyservice.
Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.
InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or
on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe
abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight
applyatthetimeofservice.
TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistofthe
countrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickWarranty,andfollow
theinstructionsonthescreen.
164ThinkServerTD230HardwareMaintenanceManual