ThinkServer TD100 and TD100x Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206 Hardware Maintenance Manual
ThinkServer TD100 and TD100x Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206 Hardware Maintenance Manual
Note: Before using this information and the product it supports, read the general information in “Notices,” on page 221, and the Warranty and Support Information document on the ThinkServer Documentation DVD. Third Edition (June 2009) © Copyright Lenovo 2008. Portions © Copyright International Business Machines Corporation 2008.
Contents Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Guidelines for trained service technicians . . . . . . . . . . . . . . . viii Inspecting for unsafe conditions . . . . . . . . . . . . . . . . . viii Guidelines for servicing electrical equipment . . . . . . . . . . . . . ix Safety statements . . . . . . . . . . . . . . . . . . . . . . . . x Chapter 1. Introduction . . . . . . . . . . . . . . . . . . . . Related documentation . . . . . . . . . . . . . . . . . . . .
Installing a hot-swap power supply . . . . . . . . . . . . . . Removing a memory module . . . . . . . . . . . . . . . . . Installing a memory module . . . . . . . . . . . . . . . . . Removing a hot-swap fan . . . . . . . . . . . . . . . . . Installing a hot-swap fan . . . . . . . . . . . . . . . . . . Removing the rear system fan cage assembly with baffle . . . . . . Installing the rear system fan cage assembly with baffle . . . . . . Removing the front system fan cage assembly. . . . . . . . . .
Performing the checkout procedure . . . . . . Checkpoint codes (trained service technicians only) . Troubleshooting tables . . . . . . . . . . . CD or DVD drive problems . . . . . . . . . Diskette drive problems . . . . . . . . . . General problems . . . . . . . . . . . . Hard disk drive problems. . . . . . . . . . Intermittent problems . . . . . . . . . . . Keyboard, mouse, or pointing-device problems. . Memory problems . . . . . . . . . . . . Microprocessor problems. . . . . . . . . .
Taiwanese Class A warning statement . . . . . . . . . . . . . . . 228 Chinese Class A warning statement . . . . . . . . . . . . . . . . 228 Korean Class A warning statement . . . . . . . . . . . . . . . . 228 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Safety Before installing this product, read the Safety Information. Antes de instalar este produto, leia as Informações de Segurança. Pred instalací tohoto produktu si prectete prírucku bezpecnostních instrukcí. Læs sikkerhedsforskrifterne, før du installerer dette produkt. Lees voordat u dit product installeert eerst de veiligheidsvoorschriften. Ennen kuin asennat tämän tuotteen, lue turvaohjeet kohdasta Safety Information. Avant d’installer ce produit, lisez les consignes de sécurité.
Guidelines for trained service technicians This section contains information for trained service technicians. Inspecting for unsafe conditions Use the information in this section to help you identify potential unsafe conditions in an IBM® product that you are working on. Each Lenovo product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury. The information in this section addresses only those items.
Guidelines for servicing electrical equipment Observe the following guidelines when servicing electrical equipment: v Check the area for electrical hazards such as moist floors, nongrounded power extension cords, power surges, and missing safety grounds. v Use only approved tools and test equipment. Some hand tools have handles that are covered with a soft material that does not provide insulation from live electrical currents.
Safety statements Important: Each caution and danger statement in this documentation begins with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document. For example, if a caution statement begins with a number 1, translations for that caution statement appear in the Safety Information document under statement 1.
Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product. v When possible, use one hand only to connect or disconnect signal cables.
Statement 2: CAUTION: When replacing the lithium battery, use only the battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of. Do not v Throw or immerse into water v Heat to more than 100°C (212°F) v Repair or disassemble Dispose of the battery as required by local ordinances or regulations.
Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source.
Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 10: CAUTION: Do not place any object weighing more than 82 kg (180 lb) on top of rack-mounted devices.
Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby. Statement 17: CAUTION: The following label indicates moving parts nearby.
xvi ThinkServer TD100 and TD100x: Hardware Maintenance Manual
Chapter 1. Introduction This Hardware Maintenance Manual contains information to help you solve problems that might occur in the Lenovo ThinkServer TD100 and TD100x Machine Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.
These updates are available from the Lenovo Web site. Complete the following steps to check for updated documentation and technical updates. Note: Changes are made periodically to the Lenovo Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to: http://www.lenovo.com/support. 2. Enter your product number (machine type and model number) or select Servers from the Select your product list. 3. Select Servers from the Brand list. 4.
ThinkServer TD100 features and specifications (Machine Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206) The following information is a summary of the features and specifications for Machine Types 6398, 6399, 6419, 6429, 4203, 4204, 4205, and 4206. Depending on the server model, some features might not be available, or some specifications might not apply. Table 1.
Server controls, LEDs, and connectors This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server. Front view The following illustration shows the controls, LEDs, and connectors on the front of the hot-swap server models.
The following illustration shows the controls, LEDs, and connectors on the front of the simple-swap server models. 1 2 3 4 System power LED Power-control button Hard disk drive activity LED System-error LED 5 6 7 8 USB connectors CD-eject or DVD-eject button CD or DVD drive activity LED (green) Front information panel Power-on LED When this LED is lit, it indicates that the server is turned on.
An LED on the system board might also be lit to help isolate the error. See Chapter 5, “Diagnostics,” on page 147 for additional information. USB connectors Connect USB devices to these connectors. CD or DVD-eject button Press this button to release a CD from the CD drive or a DVD from the DVD drive. CD or DVD drive activity LED When this LED is lit, it indicates that the CD drive or DVD drive is in use. Ethernet transmit/receive activity LED This LED is on the Ethernet connector on the rear of the server.
Rear view The following illustration shows the LEDs and connectors on the rear of the hot-swap power supply models with optional redundant power.
1 7 USB 3 and 4 connectors 2 Power cord connectors (some models) Mouse connector 8 3 Keyboard connector 9 4 5 6 Serial 1 (COM 1) connector Parallel connector Video connector 10 11 (RJ45) Ethernet 10/100/1000 connector (RJ45) Ethernet 10/100 (for Remote Supervisor Adapter II SlimLine) connector NMI button Serial 2 (COM 2) connector Power-cord connector Connect the power cord to this connector. AC power LED This green LED provides status information about the power supply.
Video connector Connect a monitor to this connector. USB connectors Connect USB devices to these connectors. Ethernet connector Use this connector to connect the server to a network. Serial 2 connector Connect a 9-pin serial device to this connector. Ethernet transmit/receive activity LED This LED is on the Ethernet connector. When this LED is lit, it indicates that there is activity between the server and the network. Ethernet link status LED This LED is on the Ethernet connector.
Internal connectors, LEDs, and switches The following illustrations show the connectors, light-emitting diodes (LEDs), and switches on the system board. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board.
System-board external connectors The following illustration shows the external input/output (I/O) connectors on the system board. DIMM LEDs 6 12 5 11 4 10 3 9 2 8 1 7 1 2 3 Mouse Keyboard Serial 1 (COM 1) 6 7 8 4 5 Parallel Video 9 10 USB (2) (RJ45) Ethernet 10/100/1000 (RJ45) Ethernet 10/100 (for Remote Supervisor Adapter II SlimLine) NMI button Serial 2 (COM 2) Chapter 1.
System-board option connectors The following illustration shows the system-board connectors for user-installable options.
System-board LEDs The following illustration shows the LEDs on the system board. DIMM LEDs 6 12 5 11 4 10 3 9 2 8 1 7 1 2 3 4 Microprocessor error LED (2) VRM error LED Battery LED BMC heartbeat LED 5 6 7 8 ServeRAID error LED Error LED (6) Microprocessor mismatch LED DIMM error LEDs 1 through 12 Chapter 1.
System-board switches The following illustration shows the switches on the system board. DIMM LEDs 6 12 5 11 4 10 3 9 2 8 1 7 1 SW3 2 SW4 (Boot block/Clear CMOS) The following table describes the function of each switch on the system board. Table 2. System board switches Switch number 1 Description Boot block: v When this switch is on 1, this is normal mode. v When this switch is toggled to On, this enables the system to recover if the BIOS code becomes damaged.
Chapter 2. Configuration information and instructions This chapter provides information about updating the firmware and using the configuration utilities. Updating the firmware The firmware in the server is periodically updated and is available for download on the Lenovo Support Web site. Use the ThinkServer EasyUpdate program to download and install firmware updates. The following items are downloadable from the Web at http://www.lenovo.
Using the Configuration/Setup Utility program The Configuration/Setup Utility program is part of the BIOS code. You can use it to: v Change interrupt request (IRQ) settings v Change the startup drive sequence v Configure serial-port assignments v v v v Enable USB keyboard and mouse support Resolve configuration conflicts Set the date and time Set passwords and security settings To start the Configuration/Setup Utility program, complete the following steps: 1. Turn on the server. 2.
v The integrated SATA controller (simple-swap SATA models) with integrated SATA RAID (also known as HostRAID) supports RAID level-0 and level-1 when two drives are installed. When the maximum four drives are installed, RAID level-10 is also supported. Note: In addition, when the maximum four drives (for TD100) and the optional ServeRAID-8k Controller are installed in the simple-swap SATA models, the server can also support RAID level-5.
Select this choice to create, manage, or delete arrays, add or delete a hot-spare drive, or initialize drives. v SerialSelect Utility Select this choice to configure the controller interface definitions or to configure the physical transfer and SAS or SATA address of the selected drive. v Disk Utilities Select this choice to format a disk or verify the disk media. Select a device from the list and read the instructions on the screen carefully before making a selection.
Enabling the Serial ATA (SATA) controller: To enable the SATA RAID controller, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1. If you have set an administrator password, you are prompted to type the password. 3. Select Devices and I/O Ports --> Advanced Chipset Control. 4. Select SATA Controller Mode Option. Change the value to Enhanced. 5. Scroll down and select SATA RAID Enable. 6. Select Enabled. 7.
4. From the list of ready drives, select the two drives that you want to group into the array. 5. When you are prompted to select the RAID level, select RAID 0 or RAID-1. 6. (Optional) Type an identifier for the array. 7. When you are prompted for the array build method, select Quick Init. 8. Follow the instructions on the screen to complete the configuration, and select Done to exit. 9. Restart the server.
Configuring the controller By running ServeRAID Manager in Startable CD mode, you can configure the controller before you install the operating system. The information in this section assumes that you are running ServeRAID Manager in Startable CD mode. To run ServeRAID Manager in Startable CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD or DVD drive. If ServeRAID Manager detects an unconfigured controller and ready drives, the Configuration wizard starts.
10. Exit from ServeRAID Manager, and remove the CD from the CD or DVD drive. 11. Restart the server. Viewing the configuration You can use ServeRAID Manager to view information about RAID controllers and the RAID subsystem (such as arrays, logical drives, hot-spare drives, and physical drives). When you click an object in the ServeRAID Manager tree, information about that object appears in the right pane. To display a list of available actions for an object, click the object and click Actions.
Using the Boot Menu program The Boot Menu program is a built-in, menu-driven configuration program that you can use to temporarily redefine the first startup device without changing settings in the Configuration/Setup Utility program. To 1. 2. 3. 4. use the Boot Menu program, complete the following steps: Turn off the server. Restart the server. Press F12. Select the startup device.
24 ThinkServer TD100 and TD100x: Hardware Maintenance Manual
Chapter 3. Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206 The following replaceable components are available for the ThinkServer TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206 servers. To check for an updated parts listing on the Web, complete the following steps: 1. Go to: http://www.lenovo.com/support. 2. Enter your product number (machine type and model number) or select Servers from the Select your product list. 3. Select Servers from the Brand list. 4.
Replaceable server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation. v Optional-service customer replaceable unit: You may install an optional-service CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for your server.
Table 3. Parts listing, Types 6398 (depending on your model) (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) 4 Hard disk drive, 160GB 7200 RPM 3.5-inch Hot-Swap SATA II (models 11G) 45J9640 4 Hard disk drive, 250GB 7200 RPM 3.5-inch Hot-Swap SATA II (models) 45J9642 4 Hard disk drive, 500GB 7200 RPM 3.5-inch Hot-Swap SATA II (models) 45J9644 4 Hard disk drive, 750GB 7200 RPM 3.
Table 3. Parts listing, Types 6398 (depending on your model) (continued) Index 28 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon 5130 Dual-Core 2.0 GHz/1333 MHz (2x 2 MB L2 cache) (models) 41Y4277 20 Microprocessor, Intel Xeon 5140 Dual-Core 2.33 GHz/1333 MHz (2x 2 MB L2 cache) (models 14U 14G 14A) 41Y4278 20 Microprocessor, Intel Xeon 5150 Dual-Core 2.
Table 3.
Table 3.
Table 3.
Table 4. Parts listing, Types 6399 (depending on your model) Index Description CRU part number (Self-service) CRU part number (Optionalservice) 1 Hard disk drive, 160GB 7200 RPM 3.5-inch Simple-Swap SATA II (models 13G 13M 13A 13Q 13T 13H 13K 13R 13E 13J 11G) 45J9632 1 Hard disk drive, 250GB 7200 RPM 3.5-inch Simple-Swap SATA II (models 12G) 45J9634 1 Hard disk drive, 160GB 7200 RPM 3.
Table 4. Parts listing, Types 6399 (depending on your model) (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) | | 4 Hard disk drive, 1TB 7200 SATA 3.5-inch Hot-Swap (models) 45J9648 | | 4 Hard disk drive, 500GB 7200 RPM 3.
Table 4. Parts listing, Types 6399 (depending on your model) (continued) Index 34 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon 5160 Dual-Core 3.0 GHz/1333 MHz (2x 2 MB L2 cache) (models) 41Y4280 20 Microprocessor, Intel Xeon 5050 Dual-Core 3.0 GHz/667 MHz (2x 2 MB L2 cache) with EM64T (models) 41Y8905 20 Microprocessor, Intel Xeon E5310 Quad-Core 1.
Table 4.
Table 4.
Table 4.
Table 5. Parts listing, Types 6419 (depending on your model) Index Description CRU part number (Self-service) CRU part number (Optionalservice) 1 Hard disk drive, 160GB 7200 RPM 3.5-inch Simple-Swap SATA II (models 11U 11F 11S 11L 11D 11Y 11G 11B 11H 11V 12M 12A 12Q 12T 12K 12R 12E 12J) 45J9632 1 Hard disk drive, 250GB 7200 RPM 3.5-inch Simple-Swap SATA II (models) 45J9634 1 Hard disk drive, 160GB 7200 RPM 3.
Table 5. Parts listing, Types 6419 (depending on your model) (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) | | 4 Hard disk drive, 1TB 7200 SATA 3.5-inch Hot-Swap (models) 45J9648 | | 4 Hard disk drive, 500GB 7200 RPM 3.
Table 5. Parts listing, Types 6419 (depending on your model) (continued) Index 40 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon 5150 Dual-Core 2.66 GHz/1333 MHz (2x 2 MB L2 cache) (models) 41Y4279 20 Microprocessor, Intel Xeon 5160 Dual-Core 3.0 GHz/1333 MHz (2x 2 MB L2 cache) (models) 41Y4280 20 Microprocessor, Intel Xeon 5050 Dual-Core 3.
Table 5.
Table 5.
Table 5. Parts listing, Types 6419 (depending on your model) (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) PCIe 8s SAS controller MARAUDER CARD (all models) 39R8785 3.5/5.
Table 6. Parts listing, Types 6429 (depending on your model) Index Description CRU part number (Self-service) CRU part number (Optionalservice) 1 Hard disk drive, 160GB 7200 RPM 3.5-inch Simple-Swap SATA II (models) 45J9632 1 Hard disk drive, 250GB 7200 RPM 3.5-inch Simple-Swap SATA II (models 14G 14U 14F 14S 14L 14D 14Y 14G 14M 14A 14Q 14T 14H 14K 14R 14E 14J) 45J9634 1 Hard disk drive, 160GB 7200 RPM 3.5-inch Hot-Swap SATA II (models) 45J9640 1 Hard disk drive, 250GB 7200 RPM 3.
Table 6. Parts listing, Types 6429 (depending on your model) (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) | | 4 Hard disk drive, 1TB 7200 SATA 3.5-inch Hot-Swap (models) 45J9648 | | 4 Hard disk drive, 500GB 7200 RPM 3.
Table 6. Parts listing, Types 6429 (depending on your model) (continued) Index 46 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon 5130 Dual-Core 2.0 GHz/1333 MHz (2x 2 MB L2 cache) (models 11G) 41Y4277 20 Microprocessor, Intel Xeon 5140 Dual-Core 2.33 GHz/1333 MHz (2x 2 MB L2 cache) (models) 41Y4278 20 Microprocessor, Intel Xeon 5150 Dual-Core 2.
Table 6.
Table 6.
Table 6.
Table 6. Parts listing, Types 6429 (depending on your model) (continued) Index 50 Description CRU part number (Self-service) CRU part number (Optionalservice) Keyboard, Preferred Pro with 2m cable - Full Width Black - USB (all models) 42C0060 Keyboard, China (all models) 42C0067 Keyboard, Japanese (all models) 42C0081 Keyboard, USEng103P (models) 41A5100 Mouse, Opt.
1 26 2 3 25 24 23 21 4 22 5 20 19 18 9 10 8 6 11 12 7 13 14 16 15 17 Table 7. Parts listing, Types 4203 Index CRU part number (Self-service) Description CRU part number (Optionalservice) 1 Power supply 670W (models) 24R2694 1 Power supply 835W (models 11U 11G 11A) 24R2720 2 Operator information panel assembly, with bracket and cables (all models) 41Y9083 3 5.
Table 7. Parts listing, Types 4203 (continued) Index Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 6 Hard disk drive, 750GB 7200 RPM 3.5-inch Hot-Swap SATA II (models) 45J9646 6 Hard disk drive, 1TB 7200 SATA 3.5-inch Hot-Swap (models) 45J9648 6 Hard disk drive, 146GB 10K 2.5-inch Hot-Swap SAS (models) 45J9652 6 Hard disk drive, 73GB 10K 2.5-inch Hot-Swap SAS (models) 45J9654 | 6 Hard disk drive, 146GB 15K 3.
Table 7. Parts listing, Types 4203 (continued) Index | | CRU part number (Self-service) Description CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon 5050 Dual-Core 3.0 GHz/667 MHz (2x 2 MB L2 cache) with EM64T (models) 41Y8905 20 Microprocessor, Intel Xeon E5310 Quad-Core 1.6 GHz/1066 MHz (2x 4 MB L2 cache) (models) 43W5174 20 Microprocessor, Intel Xeon E5320 Quad-Core 1.
Table 7. Parts listing, Types 4203 (continued) Index 54 Description CRU part number (Self-service) CRU part number (Optionalservice) Adapter, NetXtreme 1000 TxG Dual Port Ethernet adapter (all models) 39Y6095 Adapter, NetXtreme 1000 Express G Ethernet adapter (all models) 39Y6100 Chassis (all models) 41Y9084 Battery, 3.
Table 7. Parts listing, Types 4203 (continued) Index CRU part number (Self-service) Description CRU part number (Optionalservice) RSA Slimline Bracket (all models) 41Y9086 PCIe 8s SAS controller MARAUDER CARD (all models) 39R8785 iSCSI TX server adapter (all models) 30R5209 iSCSI SX server adapter (all models) 30R5509 3.5/5.
Table 8. Parts listing, Types 4206 Index Description CRU part number (Self-service) CRU part number (Optionalservice) 1 Power supply 670W (models) 24R2694 1 Power supply 835W (models 14U 14F 14S 14L 14D 14Y 14G 14M 14A 14Q 14T 14K 14R 14E 14J 11G 12U 12F 12S 12L 12D 12Y 12G 12B 12H 12V 13G) 24R2720 2 Operator information panel assembly, with bracket and cables (all models) 41Y9083 3 5.
Table 8.
Table 8. Parts listing, Types 4206 (continued) Index | | 58 Description CRU part number (Self-service) CRU part number (Optionalservice) FRU part number 20 Microprocessor, Intel Xeon E5410 Quad-Core 2.33 GHz/1333 MHz (12 MB L2 cache) Processor (models 12U 12F 12S 12L 12D 12Y 12G 12B 12H 12V 13G) 44R5645 20 Microprocessor, Intel Xeon E5420 Quad-Core 2.50 GHz/1333 MHz (12 MB L2 cache) Processor (models) 44R5646 20 Microprocessor, Intel Xeon E5430 Quad-Core 2.
Table 8.
Table 8. Parts listing, Types 4206 (continued) Index 60 Description CRU part number (Self-service) CRU part number (Optionalservice) Qlogic ISCSI dual port PCI-E adapter (all models) 42C1772 Hard drive backplane (all models) 43X0334 Hard drive backplane (all models) 46C6425 VRM 11 (all models) 24R2694 10A C13 to CEE 7/7 2.8M Power Cord Fig.18-2.
Power cords For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this Lenovo product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Lenovo power cords used in the United States and Canada are listed by Underwriter’s Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Table 9. Power cords, Type 4203 (continued) Lenovo Power cord part number Used in these countries and regions 39M5144 Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda (models 11G 11A) 39M5151 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong Kong S.A.R.
Table 10.
Table 10.
Table 11.
Table 11.
Table 12.
Table 12.
Table 13.
Table 13.
Table 14.
Table 14.
Chapter 4. Removing and replacing server components Replaceable components are of three types: v Self-service customer replaceable unit (CRU): Replacement of self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation.
v When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of options for the server, see http://www.lenovo.com/accessories/. System reliability guidelines To help ensure proper cooling and system reliability, make sure that: v Each of the drive bays has a drive or a filler panel and electromagnetic compatibility (EMC) shield installed in it.
Handling static-sensitive devices Attention: Static electricity can damage the server and other electronic devices. To avoid damage, keep static-sensitive devices in their static-protective packages until you are ready to install them. To reduce the possibility of damage from electrostatic discharge, observe the following precautions: v Limit your movement. Movement can cause static electricity to build up around you. v The use of a grounding system is recommended.
Removing and replacing Self-service CRUs Replacement of Self-service CRUs is your responsibility. If Lenovo installs a self-service CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. Removing the bezel To remove the bezel, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Unlock the side cover. 3.
Replacing the bezel To replace the bezel, complete the following steps: 1. Insert the tabs on the bezel into the slots on the server chassis. 2. Rotate the bezel toward the server until it snaps in place. Chapter 4.
Removing the side cover Attention: Operating the server for more than 30 minutes with the side cover removed might damage server components. For proper cooling and airflow, replace the side cover before turning on the server. To remove the side cover, complete the following steps. 1 2 3 Left-side cover Lock Cover release latch 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2.
Installing the side cover Attention: For proper cooling and airflow, replace the side cover before turning on the server. Operating the server for extended periods of time (more than 30 minutes) with the side cover removed might damage server components. To install the side cover, complete the following steps. 1 2 3 Left-side cover Lock Cover release latch 1.
Turning the stabilizing feet To rotate the front feet, complete the following steps. Feet 1. Carefully position the server on a flat surface. The feet should hang over the edge of the flat surface to ease removal. 2. Press in on the clips to hold the feet in place; then, pry the feet away from the server. In some cases, you might need a screwdriver to pry the feet from the server. Feet 3. Reinstall the feet in the opposite location. The tab on the feet should extend beyond the edge of the server.
Removing an adapter To remove an adapter, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Disconnect any cables to the adapter or any cables that impede access to the adapter. 5.
Installing an adapter For information about the types of adapters that the server supports and other information that you might consider when installing an adapter, see the User Guide. See “System-board option connectors” on page 12 for the locations of the expansion slots on the system board. Note: When you start the server for the first time after installing a Remote Supervisor Adapter II SlimLine, the startup process will take several minutes longer than a typical startup.
1 2 3 Rear adapter-retention bracket Adapter Front adapter-retention bracket 7. Rotate the rear and front adapter-retention brackets to the closed position. 8. Connect required cables to the adapter. Route cables so that they do not block the flow of air from the fans. 9. Install the side cover (see “Installing the side cover” on page 79). 10. Lock the side cover. 11. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Chapter 4.
Removing and installing internal drives See the User Guide for information about the types of drives that the server supports. The following figures show the locations of the drive bays in the server. The following is an illustration of the hot-swap server models. 1 2 3 4 5 6 Bay Bay Bay Bay Bay Bay 1 2 3 4 5 6 7 8 9 10 11 Bay Bay Bay Bay Bay 7 8 9 10 11 The following is an illustration of the simple-swap server models.
1 2 3 4 Bay Bay Bay Bay 1 2 3 4 5 6 7 Bay 5 Bay 6 Bay 7 Chapter 4.
Removing a CD or DVD drive To remove a CD or DVD drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Rotate the power-supply cage assembly out of the chassis: v Hot-swap models: a. Remove the hot-swap power-supply.
Installing a CD or DVD drive To install a CD or DVD drive, complete the following steps: 1. If you are replacing a removed drive with a new drive, make sure that: v You have all the cables and other equipment that is specified in the documentation that comes with the new drive. v You check the instructions that come with the new drive to determine whether you must set any switches or jumpers in the drive.
a. Remove the hot-swap power-supply. Press down on the orange release lever and pull the power supply out of the bay, using the handle. b. Lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. v Non-hot-swap models, lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. 3.
10. If you have a hot-swap model, reinstall the hot-swap power supplies (see “Installing a hot-swap power supply” on page 96). 11. Install the side cover (see “Installing the side cover” on page 79). 12. Lock the side cover. 13. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
Installing a hot-swap hard disk drive Before installing a hot-swap hard disk drive, read the following information: v The hot-swap drives must be either all SAS hard disk drives or all SATA hard disk drives; do not mix SAS and SATA drives. v Inspect the drive tray for signs of damage. v To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive bay.
9. Check the hard disk drive status indicator to make sure that the hard disk drive is operating correctly. (You might have to restart the server for the drive to be recognized.) If the amber hard disk drive status LED for a drive is lit continuously, it indicates that the drive is faulty and must be replaced. If the amber hard disk drive status LED for a drive is flashing slowly, this indicates that the drive is being rebuilt.
Removing a simple-swap hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before removing or installing a simple-swap hard disk drive. To remove a simple-swap hard disk drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock the side cover. 4.
Installing a simple-swap hard disk drive Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before removing or installing a simple-swap hard disk drive. To install a simple-swap hard disk drive, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock the side cover. 4.
Removing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Removing a non-hot-swap power supply cage assembly (TD100 - some models)” on page 132 for information about the removal of a non-hot-swap power supply. When you remove or install a hot-swap power supply, observe the following precautions. Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached.
Statement 17: CAUTION: The following label indicates moving parts nearby. To remove a hot-swap power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Disconnect the power cord from the power supply that is to be removed. 3. If you are replacing a power-supply 1 , press down on the orange release latch 2 and pull the power supply out of the bay, using the handle. 4.
Installing a hot-swap power supply This procedure applies only to server models that have hot-swap power supplies. See “Installing a non-hot-swap power supply cage assembly (TD100 - some models)” on page 135 for information about the installation of a non-hot-swap power supply. To install a hot-swap power supply, complete the following steps: 1. Remove the power supply filler. 2. Place the power supply into the bay guides. 1 2 3 Power supply filler Release latch Power supply 3.
Removing a memory module To remove a dual inline memory module (DIMM), complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Rotate the power-supply cage assembly out of the chassis: v Hot-swap models: a. Remove the hot-swap power-supply.
Installing a memory module The following notes describe the types of dual inline memory modules (DIMMs) that the server supports and other information that you must consider when installing DIMMs: v The server supports industry-standard, 1.8 V, 240-pin, 667 MHz, PC2-5300 double-data-rate 2 (DDR2), dynamic random-access memory (DRAM) with error correcting code (ECC) fully buffered dual inline memory modules (DIMMs).
v The server supports memory mirroring (mirroring mode) and online-spare memory. – Memory mirroring replicates and stores data on DIMMs within two branches simultaneously. You must enable memory mirroring through the Configuration/Setup Utility program. To enable memory mirroring in the Configuration/Setup Utility program, select Devices and I/O Ports → Advanced Chipset Control → Memory Branch Mode. Use the arrow keys to change the Memory Branch Mode setting to Mirror; then, save your changes.
changes. For more information on the Configuration/Setup Utility program, see the User Guide. When you use online-spare memory, you must consider the following information: - You cannot enable online-spare memory while the server is operating in mirroring mode. - The minimum memory configuration is two single-rank DIMMs installed in branch 0, DIMM connector 1 (in channel 0) and connector 4 (in channel 1); however, online-sparing is not supported with this configuration.
Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to stop, which could result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on. To install a DIMM, complete the following steps: 1. Read the safety information that begins on page vii and “Safety statements” on page x. 2.
9. Insert the DIMM into the connector by aligning the edges of the DIMM with the slots at the ends of the DIMM connector 1 and 2 . Firmly press the DIMM straight down into the connector by applying pressure on both ends of the DIMM simultaneously. The retaining clips snap into the locked position when the DIMM is firmly seated in the connector. If there is a gap between the DIMM and the retaining clips, the DIMM has not been correctly installed.
11. If you have a hot-swap model, reinstall the hot-swap power-supplies. If you have other options to install or remove, do so now; otherwise, go to “Installing the side cover” on page 79. Chapter 4.
Removing a hot-swap fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove a hot-swap fan, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Unlock and remove the side cover (see “Removing the side cover” on page 78). 3.
Installing a hot-swap fan Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install a hot-swap fan, complete the following steps. 1. Unlock and remove the side cover (see “Removing the side cover” on page 78). 2.
Removing the rear system fan cage assembly with baffle Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the rear system fan cage assembly with baffle, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
3. Connect the rear fan 1 cage assembly cable to the system board (see “System-board internal connectors” on page 10 for the location of the rear fan assembly connector). 4. Install the side cover (see “Installing the side cover” on page 79). 5. Lock the side cover. 6. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Chapter 4.
Removing the front system fan cage assembly Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To remove the front system fan cage assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
Installing the front system fan cage assembly Attention: v Replace a failed fan within 48 hours. v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the front system fan cage assembly, complete the following steps. 1. Align the front system fan cage assembly 1 over the fan cage assembly slot and with the connector on the system board. 2.
Removing the front USB connector assembly To remove the front USB connector assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Remove the bezel (see “Removing the bezel” on page 76). 5.
Installing the front USB connector assembly To install the front USB connector assembly, complete the following steps. 1. Carefully feed the front USB cable through the opening in the front of the chassis. 2. Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing. 3.
6. If necessary, remove the Remote Supervisor Adapter II SlimLine retention tab and store it for future use. Installing the rear adapter retention bracket To install the rear adapter retention bracket, complete the following steps: 1. If you remove the Remote Supervisor Adapter II SlimLine retention tab earlier, reinstall it and any other adapters you might have removed. 2.
Removing the front adapter-retention bracket To remove the front adapter-retention bracket, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Open the front and rear adapter-retention brackets. 5.
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request Lenovo to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware. Removing the battery To remove the battery, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2.
Statement 2: CAUTION: When replacing the lithium battery, use only Lenovo Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
3. Carefully open the retaining clip on each end of the ServeRAID 8k-l adapter connector and remove the adapter from the server. 4. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the RAID 8k-l adapter The IBM ServeRAID 8k-l adapter must be installed in its dedicated connector on the system board. See the following illustration for the location of the connector on the system board.
the system board. The ServeRAID-8k adapter 1 is not cabled to the system board, and no rerouting of the SAS or SATA cable is required. To remove the ServeRAID-8k adapter, complete the following. 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 75. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. Remove the left-side cover.
5. Press the ServeRAID-8k adapter firmly into the connector. 6. Mount the battery pack to the chassis, using the two mounting screws. 1 2 3 Battery cable Battery Battery mounting tabs 4 5 6 Battery mounting clips Battery cable connector RAID controller 7. Slide the battery pack mounting tabs into the battery pack mounting clips on the chassis wall 8. Plug the battery pack cable into the connector on the adapter ServeRAID-8 adapter. 9.
Note: Remove the dust shield 1 (if one is present) from the Hot-swap SAS/SATA 1 signal connector 2 on the system board before installing the signal cable. Carefully grasp the dust shield and pull it out of the signal connector. b. Connect the RAID level-5 enabler plug (that came with the system) to the SAS/SATA backplane 1 connector on the system board. 13 1 24 12 The following illustration shows how the simple-swap SATA model is cabled when it is shipped.
The following illustration shows how the cables must be connected when you install the ServeRAID-8k Controller into the simple-swap SATA model. 1 2 3 4 SAS/SATA backplane 1 RAID level-5 enabler plug SAS/SATA backplane 2 Hot-swap SAS/SATA 1 DIMM air duct To remove the DIMM air duct, complete the following steps. 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 75. 2.
1 2 Plastic push pin Positioning pins 3 3 DIMM air duct Screws 6. Push the air duct up toward the rear of the power supply cage. Once the locator pins are free of the power supply cage you can remove the air duct from the server. Installing the DIMM air duct To install a replacement DIMM air duct, complete the following steps: 1. Let the locator pins on the end of the air duct hang over the end of the power supply cage. 2.
Removing the control-panel assembly To remove the control-panel assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4. Remove the bezel (see “Removing the bezel” on page 76). 5.
10. Press up on the release latch 1 of the control-panel assembly 2 and pull the assembly toward the rear of the server. After you pull the assembly out approximately half-way, start turning it downward and pull it out of the chassis. 11. If you are instructed to return the control-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 4.
Installing the control-panel assembly To install the control-panel assembly, complete the following steps. 1. Position the front end of the control-panel assembly in the channel above drive bay 1. 2. Slide the control-panel assembly toward the front of the chassis until it clicks into place. 3. Reroute and connect the control-panel assembly cable to the system board (see “System-board internal connectors” on page 10 for the location of the front panel connector). 4.
Removing and replacing FRUs Field replaceable units (FRUs) must be installed only by trained service technicians. Removing the hot-swap power-supply cage assembly To remove the hot-swap power-supply cage assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
6. While supporting the power-supply cage 2 , remove the three screws 1 from the pivot bracket that secure the power-supply cage to the chassis; then, lift the cage off the chassis. 7. If you are instructed to return the power-supply cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Installing the hot-swap power-supply cage assembly To install the hot-swap power-supply cage assembly, complete the following steps. 1. Align the screw holes on the power-supply cage 1 pivot bracket with the corresponding screw holes on the rear of the chassis. Support the cage while you install the three screws 2 to secure the pivot bracket on the power-supply cage to the chassis. 2.
3. Return the power-supply cage handle to the locked position. 4. Reinstall the hot-swap power supplies (see “Installing a hot-swap power supply” on page 96). 5. Install the side cover (see “Installing the side cover” on page 79). 6. Lock the side cover. 7. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server.
v Non-hot-swap models, lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. 5. Remove the front fan-cage assembly (see “Removing the front system fan cage assembly” on page 108. 6. Remove the simple-swap hard disk drives that are installed in the hard disk drive cage (see “Removing a simple-swap hard disk drive” on page 92). 7. Disconnect the combination signal/power cable from the simple-swap backplate.
Installing the simple-swap backplate (TD100 - some models) This procedure applies only to server models that have a simple-swap backplate installed on the back of the hard disk drive cage. To install the simple-swap backplate, complete the following steps. 1. Insert the bottom tabs of the simple-swap backplate with the slots on the lower lip of the drive cage. 2. Rotate the simple-swap backplate toward the drive cage until it locks in place in the retaining tab of the spring-release latch on the drive cage.
Removing the SAS/SATA backplane To remove the SAS/SATA backplane, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 78). 4.
Installing the SAS/SATA backplane To install the SAS/SATA backplane, complete the following steps. 1. Insert the bottom tabs of the SAS/SATA backplane with the slots on the lower lip of the drive cage. 2. Rotate the SAS/SATA backplane toward the drive cage until it locks in place in the retention tab of the spring-release latch on the drive cage. 3. Connect the power and signal cables to the SAS/SATA backplane. 4.
Statement 11: CAUTION: The following label indicates sharp edges, corners, or joints nearby. Statement 17: CAUTION: The following label indicates moving parts nearby. To remove a non-hot-swap power supply cage assembly, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
6. While you support the power-supply, remove the three screws from the pivot bracket that secure the power supply to the chassis; then, lift the power supply off the chassis. Save the screws to use when you install the replacement power supply. Power supply retaining screws Power supply assembly 7. If you are instructed to return the power supply, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Installing a non-hot-swap power supply cage assembly (TD100 - some models) To install a non-hot-swap power supply, complete the following steps. 1. Align the screw holes in power supply cage pivot bracket with the corresponding screw holes on the rear of the chassis. Power supply retaining screws Power supply assembly 2. While you support the power supply cage, install the three screws that secure the power supply to the chassis. 3.
5. Lift up the power-supply cage handle and pull the power-supply cage assembly all the way up until the retainer latch locks the cage in place on the chassis. 6. Disconnect the power supply docking cable assembly 1 from the system board. 7. Using a phillips screwdriver, remove the three screws 2 that secure the docking cable to the chassis; then, remove it from the chassis. 8.
Removing the microprocessor and heat sink To remove the microprocessor and heat sink, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Turn the server on its side so that it is lying flat, with the cover facing up. 4. Unlock and remove the side cover (see “Removing the side cover” on page 78). 5.
Important: Be careful when you handle the microprocessor and heat sink . If the microprocessor and heat sink will be reused, do not contaminate the thermal material between them. b. Tip the top of the heat sink toward the front of the server while you slide it away from the lower flange of the retention module; then, remove it from the server. After removal, place the heat sink on its side on a clean, flat surface. 1 2 3 Heat sink locking lever Microprocessor Heat sink 10.
Installing a microprocessor and heat sink Important: Some models support dual-core processors and quad-core processors. Do not mix dual-core and quad-core processors in the same server. Install all dual-core processors or all quad-core processors in the server. To install the microprocessor and heat sink, complete the following steps. 1 2 3 4 Heatsink 2 Microprocessor 2 Microprocessor 2 VRM Microprocessor release lever 1.
4. Carefully place the microprocessor into the microprocessor socket. Note: To maintain the correct orientation between the microprocessor and the microprocessor socket during installation, observe the following information: v The microprocessor has two notches that are keyed to two tabs on the sides of the socket. v Make sure that the microprocessor 1 is oriented with the notches and alignment marks 2 in the socket 4 before you try to close the lever 3 .
8. 9. 10. 11. 12. 13. 14. 15. b. Turn the VRM so that the keys align with the slot. c. Insert the VRM into the connector by aligning the edges of the VRM with the slots at the end of the VRM connector. Firmly press the VRM straight down into the connector by applying pressure on both ends of the VRM simultaneously. The retaining clips snap into the locked position when the VRM is seated in the connector. Reconnect any cables that you disconnected during the removal of the old microprocessor.
Note: 0.01mL is one tick mark on the syringe. If the grease is properly applied, approximately half (0.22 mL) of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Installing a microprocessor and heat sink” on page 139.
Removing the system board To remove the system board, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 73. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Turn the server on its side so that it is lying flat, with the cover facing up. 4. Unlock and remove the side cover (see “Removing the side cover” on page 78). 5.
11. Slide the system board toward the front of the server to disengage the tabs from the chassis; then, grasp the handles and Iron each side and carefully lift the system board out of the server. 1 2 3 Handle Release lever Handle 12. If you are instructed to return the system board, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Installing the system board To install the system board, complete the following steps. 1. Grasp the system board by the handles and insert the system board into the chassis at a slanted angle and slide it toward the rear of the server until it fully locks into place on the chassis. 2. Install any of the following components that were removed from the system board: v Battery (see “Installing the battery” on page 114). v DIMMs (see “Installing a memory module” on page 98).
Easy LED Diagnostics panel (TD100x only) To remove the Easy LED Diagnostics panel, complete the following steps. Release Tab Light path diagnostics panel 1. Read the safety information that begins on page vii and “Safety statements” on page x. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cable as necessary to replace the device. 3. Unlock and remove the left-side cover (see “Removing the side cover” on page 78). 4.
Chapter 5. Diagnostics This chapter describes the diagnostic tools that are available to help you solve problems that might occur in the server. If you cannot locate and correct the problem using the information in this chapter, see “Getting help and technical assistance” on page 217 for more information.
POST beep codes A beep code is a combination of short or long beeps or series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, and pause, and three short beeps. A beep code indicates that POST has detected a problem. If no beep code sounds, see “No-beep symptoms” on page 152. The following table describes the beep codes and suggested actions to correct the detected problems. A single problem might cause more than one error message.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
No-beep symptoms The following table describes situations in which no beep code sounds when POST is completed. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Error logs The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC log and the system-event log contain messages that were generated during POST and all system status messages from the service processor. The following illustration shows an example of a BMC log entry.
contents of the BMC log also from the diagnostic programs. For complete information about using the Configuration/Setup Utility program, see the User Guide. Viewing error logs from the Configuration/Setup Utility program For complete information about using the Configuration/Setup Utility program, see the User’s Guide. To view the error logs, complete the following steps: 1. Turn on the server. 2. When the prompt Press F1 for Configuration/Setup appears, press F1.
POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Checkout procedure The checkout procedure is the sequence of tasks that you should follow to diagnose a problem in the server. About the checkout procedure Before performing the checkout procedure for diagnosing hardware problems, review the following information: v Read the safety information that begins on page vii.
Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2. Complete the following steps: a. Check the power supply LEDs, see “Power-supply LEDs” on page 187. b. Turn off the server and all external devices. c. Check all internal and external devices for compatibility at http://www.lenovo.com/support. d.
Troubleshooting tables Use the troubleshooting tables to find solutions to problems that have identifiable symptoms. If you cannot find the problem in these tables, see “Running the diagnostic programs” on page 189 for information about testing the server. If you have just added new software or a new optional device and the server is not working, complete the following steps before using the troubleshooting tables: 1. Check the LEDs on the control panel or the system board (see “Error LEDs” on page 186). 2.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Intermittent problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Optional-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
ServerGuide problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Error LEDs The following is an illustration of the system board LEDs.The system board has error LEDs that will help to locate the source of the error. Run the diagnostic programs to find out the cause of the error (see “Running the diagnostic programs” on page 189).
2. Check the front and rear of the server to determine whether any component LEDs are lit. 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem. For example, a DIMM error will light the LED next to the failing DIMM on the system board. Look at the system service label on the top of the server, which gives an overview of internal components.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Diagnostic programs, messages, and error codes The diagnostic programs are the primary method of testing the major components of the server. As you run the diagnostic programs, text messages and error codes are displayed on the screen and are saved in the test log. A diagnostic text message or error code indicates that a problem has been detected; to determine what action you should take as a result of a message or error code, see the table in “Diagnostic error codes” on page 191.
The keyboard and mouse (pointing device) tests assume that a keyboard and mouse are attached to the server. If no mouse or a USB mouse is attached to the server, you cannot use the Next Cat and Prev Cat buttons to select categories. All other mouse-selectable functions are available through function keys. You can use the regular keyboard test to test a USB keyboard, and you can use the regular mouse test to test a USB mouse. You can run the USB interface test only if no USB devices are attached.
Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest levels of BIOS, Remote Supervisor Adapter II SlimLine, and ServeRAID code are installed. In the error codes, x can be any numeral or letter.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Recovering from a BIOS update failure If power to the server is interrupted while BIOS code is being updated, the server might not restart correctly or might not display video. If this happens, complete the following steps to recover: 1. Read the safety information that begins on page vii and “Handling static-sensitive devices” on page 75. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3.
14. Replace any adapters that you removed (see “Installing an adapter” on page 82); then, install the side cover (see “Installing the side cover” on page 79). 15. Lock the side cover if it was unlocked during removal. 16. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. The following table describes the function of each switch on the system board. Table 17.
System-error log messages A system-error log is generated only if a Remote Supervisor Adapter II SlimLine is installed. The system-error log can contain messages of three types: Information Information messages do not require action; they record significant system-level events, such as when the server is started. Warning Warning messages do not require immediate action; they indicate possible problems, such as when the recommended maximum ambient temperature is exceeded.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, TD100 Types 6398, 6399, 6419, 6429, 4203, and 4206,” on page 25 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician.
Solving SCSI problems Note: This information also applies to Serial Attached SCSI (SAS) problems.
Solving Ethernet controller problems The method that you use to test the Ethernet controller depends on which operating system you are using. See the operating-system documentation for information about Ethernet controllers, and see the Ethernet controller device-driver readme file. Try the following procedures: v Make sure that the correct device drivers, which come with the server are installed and that they are at the latest level. v Make sure that the Ethernet cable is installed correctly.
Solving undetermined problems If the diagnostic tests did not diagnose the failure or if the server is inoperative, use the information in this section. If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 184. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, use the clear CMOS switch to clear the CMOS memory; see “System-board switches” on page 14.
Calling Lenovo for service See “Getting help and technical assistance” on page 217 for information about calling Lenovo for service.
Getting help and technical assistance If you need help, service, or technical assistance or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and Lenovo products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center. These services are available during the warranty period: v Problem determination - Trained personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem. v Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.
220 ThinkServer TD100 and TD100x: Hardware Maintenance Manual
Appendix. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.
Maximum internal hard disk drive capacities assume the replacement of any standard hard disk drives and population of all hard disk drive bays with the largest currently supported drives that are available from Lenovo. Maximum memory might require replacement of the standard memory with an optional memory module. Lenovo makes no representation or warranties regarding non-Lenovo products and services, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.
Remarque : Cette marque s’applique uniquement aux pays de l’Union Européenne et à la Norvège. L’etiquette du système respecte la Directive européenne 2002/96/EC en matière de Déchets des Equipements Electriques et Electroniques (DEEE), qui détermine les dispositions de retour et de recyclage applicables aux systèmes utilisés à travers l’Union européenne. Conformément à la directive, ladite étiquette précise que le produit sur lequel elle est apposée ne doit pas être jeté mais être récupéré en fin de vie.
Les batteries ou emballages pour batteries sont étiquetés conformément aux directives européennes 2006/66/EC, norme relative aux batteries et accumulateurs en usage et aux batteries et accumulateurs usés. Les directives déterminent la marche à suivre en vigueue dans l'Union Européenne pour le retour et le recyclage des batteries et accumulateurs usés.
Industry Canada Class A emission compliance statement This Class A digital apparatus complies with Canadian ICES-003. Avis de conformité à la réglementation d'Industrie Canada Cet appareil numérique de la classe A est conforme à la norme NMB-003 du Canada. Australia and New Zealand Class A statement Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
Deutschland: Einhaltung des Gesetzes über die elektromagnetische Verträglichkeit von Betriebsmittein Dieses Produkt entspricht dem “Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln” EMVG (früher “Gesetz über die elektromagnetische Verträglichkeit von Geräten”). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (früher 89/336/EWG) in der Bundesrepublik Deutschland.
Taiwanese Class A warning statement Chinese Class A warning statement Korean Class A warning statement 228 ThinkServer TD100 and TD100x: Hardware Maintenance Manual
Index A ac good LED 188 acoustical noise emissions 3 Adaptec RAID Configuration Utility 19 adapter hot-plug devices 116 installing 82 hot-plug 116 removing 81 ServeRAID 116 specifications 3 Array Configuration Utility 19 arrays, using ServeRAID Manager 20 assertion event, BMC log 153 assistance, getting 217 attention notices 2 B battery installing 114 removing 114 safety 114 battery, replacing 114 beep codes POST 148 BIOS update failure 203 BMC error log assertion event, deassertion event 153 viewing from
display problems 178 drive bays, internal 84 drives bay 1, 2, or 3 installing 87 removing 86 bay 4, 5, 6, or 7 hot-swap, installing 90 hot-swap, removing 89 simple-swap, installing 93 simple-swap, removing 92 dual inline memory module (DIMM) connectors 101 installing 101 retaining clips 101 DVD drive activity LED 6 eject button 6 installing 87 problems 172 removing 86 E EasyStartup using 22 eject button CD 6 DVD 6 electrical input 3 enabling Serial ATA RAID feature 19 environment 3 error codes and messages
internal drives (continued) removing 84 hot-plug adapter.
O online publications 2 option connectors 12 optional device problems 181 options memory modules 98 order of installation memory modules 100, 101 P parallel connector 8 parts listing 25, 26 pointing-device problems 176 ports Ethernet 9 parallel 8 serial 1 8 serial 2 9 USB, front 6 USB, rear 9 video 9 POST 147 beep codes 148 error codes 155 error log 153 power control-button 5 power cords 61 power problems 182, 213 power supply hot-swap installing 96 removing 94 non-hot-swap installing 135 specifications 3
S SAS backplane installing 132 LEDs hot-swap drive activity 6 hot-swap drive status 6 SAS or SATA hot-swap drives installing 90 removing 89 SAS/SATA backplane removing 131 SAS/SATA Configuration Utility 17 SAS/SATA controller configuring 18 viewing the configuration 18 SAS/SATA HostRAID feature using 17 SATA RAID enabling 19 SATA simple-swap drives installing 93 removing 92 SCSI (SAS) error messages 213 SCSI Fixed Disk Test 189 serial 1 connector 8 serial 2 connector 9 Serial Advanced Technology Attachment
video problems 178 viewing the configuration SAS/SATA controller 18 Serial ATA controller 20 VRM installing 141 W web site publication ordering 217 support 217 Web site Lenovo support 2, 25 weight 3 234 ThinkServer TD100 and TD100x: Hardware Maintenance Manual
Part Number: 46U0860 Printed in USA (1P) P/N: 46U0860
