ThinkCentre User Guide Machine Types: 0266, 0384, 4168, 5027, 5067, 7516, and 7519
ThinkCentre User Guide Machine Types: 0266, 0384, 4168, 5027, 5067, 7516, and 7519
Note Before using this information and the product it supports, be sure to read and understand the ThinkCentre Safety and Warranty Guide and Appendix D “Notices” on page 107. First Edition (March 2011) © Copyright Lenovo 2011. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.
Contents Important safety information . . . . . vii Chapter 3. You and your computer . . Service and upgrades . . . . . . . . . Static electricity prevention . . . . . . . Power cords and power adapters . . . . Extension cords and related devices . . . Plugs and outlets. . . . . . . . . . . External devices . . . . . . . . . . . Heat and product ventilation . . . . . . Operating environment . . . . . . . . Modem safety information . . . . . . . Laser compliance statement . . . . . .
Chapter 6. Recovery information. . . Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium . . . . . . . Using a rescue medium . . . . . . . .
EU-EMC Directive (2004/108/EC) EN 55022 class B Statement of Compliance . . . . . . . . . Japanese VCCI Class B statement . . . . . . . Japanese compliance for products less than or equal to 20 A per phase . . . . . . . . . . . Additional regulatory information . . . . . . . Appendix B. WEEE and recycling statements . . . . . . . . . . . . . © Copyright Lenovo 2011 99 100 100 100 European Union (EU) WEEE statement . . . . . Japan recycling statements . . . . . . . . . Appendix C. Power cord notice. . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the ThinkCentre Safety and Warranty Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models. For information about your specific model, use the Setup Utility program. See Chapter 7 “Using the Setup Utility program” on page 61.
• Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
Expansion • One hard disk drive bay • One optical drive bay • One PCI card slot Power supply Your computer comes with 150-watt automatic voltage-sensing power supply.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 275 mm (10.83 inches) Height: 79 mm (3.11 inches) Depth: 238 mm (9.37 inches) Weight Maximum configuration as shipped: 4.18 kg (9.
Lenovo ThinkVantage Tools The Lenovo ThinkVantage® Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely. Note: The Lenovo ThinkVantage Tools program is only available on computers with the Windows 7 operating system from Lenovo. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.
Product Recovery The Product Recovery program enables you to restore the contents of the hard disk drive to the factory default settings. ThinkVantage Client Security Solution The ThinkVantage Client Security Solution program is available on select Lenovo computers. It helps protect your information, including vital security information like passwords, encryption keys, and electronic credentials, while guarding against unauthorized user access to data.
Adobe Reader The Adobe Reader program is a tool used to view, print, and search PDF documents. Antivirus software Your computer comes with antivirus software that you can use to detect and eliminate viruses. Lenovo provides a full version of antivirus software on your hard disk drive with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus program updates.
Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 8 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2.
Connector Description Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable. Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. Serial port (optional) Used to attach an external modem, a serial printer, or other devices that use a 9-pin serial port.
Locating components Figure 3 “Component locations” on page 10 shows the locations of the various components in your computer. To open the computer cover, see “Opening the computer cover” on page 28. Figure 3. Component locations 1 Optical drive 5 Heat sink 2 Front bezel 6 Memory module 3 Hard disk drive 7 Battery 4 System fan assembly 8 Internal speaker Locating parts on the system board Figure 4 “System board part locations” on page 11 shows the locations of the parts on the system board.
Figure 4.
The following is a sample of the machine type and model label. Figure 5.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. You can close the Start menu or the context menu by clicking the mouse or pressing Esc. Using the blue ThinkVantage button Some keyboards have a blue ThinkVantage button that you can use to open a comprehensive on-board help and information center from Lenovo. • If you are using the Windows Vista operation system, pressing the blue ThinkVantage button opens the ThinkVantage Productivity Center program.
You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel. Adjusting audio Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board. Some models also have a high-performance audio adapter installed in one of the PCI card slots.
Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs.
1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc. 2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward. Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered off when using the emergency eject.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Register your computer with Lenovo To register your computer, go to http://www.lenovo.com/register. Then, follow the instructions on the screen to complete the registration. This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
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Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
computers, you might want to set an Administrator Password. For more information, see “Administrator Password” on page 62. You do not have to set any passwords to use your computer. However, using passwords improves computing security. Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings.
• When you clear the Security Chip, be sure to turn your computer off and then turn it on again after you set the Security Chip to Active. Otherwise, the Clear Security Chip option will not be displayed. To set an item on the Security Chip submenu, do the following: 1. Print these instructions. 2. Save all open files, and exit all applications. 3. Turn off your computer. 4. Repeatedly press and release the F1 key when turning on the computer.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
Opening the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to open the computer cover.
To remove and reinstall the front bezel, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Open the computer cover. See “Opening the computer cover” on page 28. 3. Remove the front bezel by releasing the two plastic tabs and pivoting the front bezel outward. Figure 8. Removing the front bezel 4.
2. Open the computer cover. See “Opening the computer cover” on page 28. 3. Locate the memory slots. See “Locating parts on the system board” on page 10. 4. Open the retaining clips. If you are replacing an old memory module, open the retaining clips and remove the memory module being replaced as shown. Figure 9. Removing the memory module 5. Insert the notched end 2 of the new memory module into the slot 1 . Press the memory module firmly and pivot the memory module until it snaps into place.
This section provides instructions on how to replace a PCI card. To install or replace a PCI card, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Open the computer cover. See “Opening the computer cover” on page 28. 3. Locate the system board and disconnect all cables connected to the system board.
• If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure 12. Removing the PCI card 9. Remove the new PCI card from its static-protective package. 10. Install the new PCI card into the PCI card slot. Make sure that the PCI card is firmly fixed in the slot and does not move easily. 11. Close the PCI card retainer. 12. Slide the system board to the rear of the chassis and then pivot the system board until it snaps into position. 13.
4. Press inward on the side tabs of the hard disk drive bracket. Place your finger on the tab located on the front of the hard disk drive bracket and then pivot the hard disk drive upward to remove it from the hard disk drive bay. Figure 13. Removing the hard disk drive 5. Disconnect the signal cable and the power cable from the rear of the hard disk drive. 6. Flex the sides of the hard disk drive bracket properly to remove the hard disk drive out of the bracket. 7.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 51. Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the optical drive.
7. Slide the new optical drive into the drive bay until it snaps into position. Figure 17. Installing the optical drive 8. Connect the signal cable and the power cable to the new optical drive. 9. Reinstall the front bezel. See “Removing and reinstalling the front bezel” on page 28. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 51.
4. Remove the old battery. Figure 18. Removing the old battery 5. Install a new battery. Figure 19. Installing a new battery 6. Reconnect all the cables to the system board and close the computer cover. See “Completing the parts replacement” on page 51. Note: When the computer is turned on for the first time after battery replacement, an error message might be displayed. This is normal after replacing the battery. 7. Turn on the computer and all attached devices. 8.
1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Open the computer cover. See “Opening the computer cover” on page 28. 3. Locate the heat sink. See “Locating components” on page 10. 4. Follow this sequence to remove the four screws that secure the heat sink to the system board: a.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 51. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.lenovo.com/support This section provides instructions on how to replace the microprocessor.
7. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 22. Accessing the microprocessor 8. Lift the microprocessor straight up and out of the microprocessor socket. Figure 23. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. Chapter 5.
b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor. This is important when installing the new microprocessor on the system board. c. Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. d. Do not drop anything onto the microprocessor socket while it is exposed. The socket pins must be kept as clean as possible. 9.
16. Reconnect all cables that were disconnected from the system board. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 51. Replacing the system fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer.
7. Pull and lift the system fan assembly out of the chassis. Figure 26. Removing the system fan assembly 8. When installing your new system fan assembly, use the new rubber mounts that come with the new system fan. 9. Install the two short rubber mounts in the new system fan assembly as shown. 10. Install the two long rubber mounts into the rear of the chassis. Push the rubber mounts through the holes of the chassis. If necessary, pull the rubber mounts through the holes from inside the chassis.
11. To install the new system fan assembly into the chassis, align the other two holes in the system fan assembly with the long rubber mounts in the chassis. Pull the rubber mounts through the holes in the system fan assembly until the system fan is in place. Figure 27. Installing the system fan assembly 12. Slide the system board to the rear of the chassis and then pivot the system board until it snaps into position. 13. Reconnect all cables that were disconnected from the system board.
4. Disconnect the internal speaker cable from the system board. See “Locating parts on the system board” on page 10. 5. Press the internal speaker lock latch 1 , slide the internal speaker downwards to remove it from the chassis. Figure 28. Removing the internal speaker 6. Position the new internal speaker into the metal clips 2 and push the internal speaker upwards until it is secured by the lock latch 1 . 7. Connect the new internal speaker cable to the system board.
4. Disconnect the front audio and USB assembly cables from the system board and note the cables routing. See “Locating parts on the system board” on page 10. 5. Remove the screw that secures the front audio and USB assembly bracket to the chassis. Figure 29. Removing the screw that secures the front audio and USB assembly to the chassis Chapter 5.
6. Locate the power switch assembly beside the front audio and USB assembly. Remove the power switch assembly by releasing tab 1 and tab 2 that secure the power switch assembly to the chassis. Figure 30. Removing the power switch assembly 7. Completely remove the front audio and USB assembly bracket from the chassis. 8. Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket. 9.
10. Install the front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis. Figure 31. Installing the front audio and USB assembly 11. Install the screw to secure the front audio and USB assembly bracket to the chassis. 12. Install the new power switch assembly into the chassis. 13. Connect the front USB, front panel, and front audio cables to the system board. See “Locating parts on the system board” on page 10. 14.
2. Disconnect the power cord from the electrical outlet. 3. Disconnect the ac power adapter from the ac power adapter connector on the rear of your computer. See “Locating connectors on the rear of your computer” on page 8. 4. Connect the new ac power adapter to the ac power adapter connector on the chassis and an workable electrical outlet. Figure 32. Connecting the ac power adapter What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Press the metal clip 1 as shown and then lift the power adapter bracket up to remove it from the chassis. Figure 33. Removing the ac power adapter bracket 5. Slide the ac power adapter out of the bracket. Chapter 5.
6. Install the ac power adapter into the new power adapter bracket as shown. Figure 34. Installing the ac power adapter into the new bracket 7. Insert the two tabs 1 and the tab 2 on the new power adapter bracket into the corresponding holes in the chassis, and then press the new bracket downward to secure the bracket to the chassis. Figure 35. Installing the new ac power adapter bracket 8. Connect the ac power adapter to the ac power adapter connector on the rear of your computer.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 51. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” in the ThinkCentre Safety and Warranty Guide that came with your computer. To obtain a copy of the ThinkCentre Safety and Warranty Guide, go to: http://www.
3. Make sure that the cables are routed correctly. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with closing the computer cover. Figure 37. Cable routing 4. Close the computer cover as shown. 5. If there is an integrated cable lock available, lock the computer. 6. Reconnect the external cables and power cords to the computer. See “Locating connectors on the rear of your computer” on page 8. 7.
Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • Creating and using recovery media • Performing backup and recovery operations • Using the Rescue and Recovery workspace • Creating and using a rescue medium • Installing or reinstalling device drivers • Solving recovery problems Notes: 1.
Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows Vista operating systems, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.” • To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
• To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options.
• Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system. • Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state.
3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens. 4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive. 5. Click OK and follow the instructions on the screen to create a rescue medium. • To create a rescue medium on the Windows Vista operating system, do the following: 1.
6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers. Attention: When you reinstall device drivers, you are changing the current configuration of your computer.
5. Open the appropriate application subfolder. 6. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation. Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. When you reinstall device drivers, you are changing the current configuration of your computer.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 62. Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password. To erase a lost or forgotten password, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
• Pressing the power switch • Enabling the wake up on alarm feature The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following: 1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program.
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Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Do the following to locate the downloadable files for your machine type: a. In the Enter a product number field, type your machine type and click Go.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer.
• Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard. • Always disconnect a power cord by grasping the plug, but not the cord. Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.
Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface. Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only.
3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive. 4. Unplug the power cords from electrical outlets. 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7.
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Chapter 10. Troubleshooting and diagnostics This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 95 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 64.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic programs to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 92 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 95. DVD movie will not play Symptom: DVD movie will not play.
• Ensure that a DVD disc is in the drive with the shiny side of the disc facing down. • Ensure that video resolution is set to less than 1152 x 864. • On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 92 for instructions).
1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 95 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
• The wireless Keyboard is located less than ten meters away from the transceiver. • The transceiver is fully installed. Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type.
If these actions do not correct the problem, run the diagnostic programs (see “Diagnostic programs” on page 92 for instructions). If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 95. The image appears to be flickering Symptom: The image appears to be flickering. Actions: • The monitor might be operating in a low-refresh rate display mode.
• “Bluetooth problems” on page 86 For more information, see “Help and Support” on page 95.
Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings. If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur. Actions: • Use Category 5 wiring and make sure that the network cable is securely connected.
• “PIM items sent from the Windows 7 or the Windows Vista operating system cannot be received correctly” on page 87 Sound does not come from the Bluetooth headphone Symptom: Sound does not come from the Bluetooth headset/headphone but comes from the local speaker even though the headset/headphone is connected using Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2.
An option that previously worked does not work now Symptom: An option that previously worked does not work now. Actions: • Verify that all option hardware and cable connections are secure. • If the option comes with its own test instructions, use those instructions to test the option. • If the failing option is a SCSI option, verify that: – The cables for all external SCSI options are connected correctly. – The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
– 1. Click Start ➙ Control Panel. 2. Click Programs. 3. Click Turn Windows features on or off. 4. A list of optional Windows components is displayed. Follow the instructions on the screen. – 1. Click Start ➙ Computer. 2. Right-click your C drive entry and then click Properties. 3. Click Disk Cleanup. 4. Select Files from all users on this computer. 5. Click Continue. 6. Click the More Options tab. 7. In the Programs and Features area, click the Clean up button. 8.
Action: Run the Windows Disk Defragmenter program. Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk defragmentation process might take up to several hours to complete. • On the Windows Vista operating system, do the following: 1. Close any programs that are currently running and close any open windows. 2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click the Tools tab. 5.
If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and service” on page 95. Serial port problems Use this information to troubleshoot the serial port and devices attached to the serial port. Symptom: Serial port cannot be accessed. Actions: • Make sure the serial cable is securely connected to the serial port on the computer and to the serial device.
– Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.) – The software is designed to operate on your computer. – Other software works on your computer. – The software you are using works correctly on another computer.
1. You can also download the PC-Doctor for DOS diagnostic program from http://www.lenovo.com/support. See “PC-Doctor for DOS” on page 93 for detailed information. 2. If you are unable to isolate and repair the problem yourself after running the programs, save and print the log files created by the programs. You will need the log files when you speak to a Lenovo technical support representative.
Note: You can insert the disc into the optical drive when you are setting the startup device sequence. However, if you insert the disc into the optical drive when you have already entered the operating system, you need to restart the computer to access the diagnostic program. 3. Follow the instructions on the screen to select the diagnostic test you want to run. Note: For additional help, press the F1 key. 4. Remove the diagnostic disc from the optical drive when you complete the diagnostic process.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product. Lenovo Web site (http://www.lenovo.com) The Lenovo Web site provides up-to-date information and services to help you buy, upgrade, and maintain your computer.
Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see “Diagnostic programs” on page 92. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center.
Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.
Appendix A. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Television output notice The following notice applies to models that have the factory-installed television-output feature.
Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/lenovo/environment/recycling European Union (EU) WEEE statement EU Only The WEEE mark applies only to countries within the European Union (EU) and Norway.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Appendix C. Power cord notice For your safety, Lenovo provides a power cord with a grounded attachment plug to use with this product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. Power cords provided by Lenovo in the United States and Canada are listed by Underwriters Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Power cord part number Used in these countries and regions 41R3212 or 41R3213 Denmark 41R3220 or 41R3221 Bangladesh, Lesotho, Macao S.A.R. of China, Maldives, Namibia, Nepal, Pakistan, Samoa, South Africa, Sri Lanka, Swaziland, Uganda 41R3224 or 41R3225 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Cyprus, Dominica, Gambia, Ghana, Grenada, Guyana, Hong Kong S.A.R.
Power cord part number Used in these countries and regions 42T5035 or 42T5120 Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, Hong Kong S.A.R.
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Appendix D. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel and Intel Core are trademarks of Intel Corporation in the United States, other countries, or both. Linux is a trademark of Linus Torvalds in the United States, other countries, or both.
Index A E a rescue medium, creating and using Administrator, password 62 antivirus software 7 audio line-in connector 8 audio line-out connector 8 audio subsystem 1 B backup and recovery operations basic troubleshooting 75 battery, replacing 35 boot-block recovery 68 54 cable lock, security 24 cables, connecting 51 changing password 62 startup device sequence 64 cleaning an optical mouse 71 CMOS, clearing 63 components, internal 10 computer cover opening 28 connector description 8 connectors rear 8 con
internal speaker, replacing R 43 K keyboard connector keyboard, replacing 9 51 L Lenovo ThinkVantage Toolbox 93 Lenovo ThinkVantage Tools 95 Lenovo Welcome 5, 95 locating components 10 M media, creating and using recovery media memory module installing 29 system board 29 Microphone connector 9 microprocessor replacing 38 mouse connector 9 mouse, replacing 51 N notices 107 O operations, backup and recovery optical drive, replacing 34 optical mouse cleaning 71 54 P parts replacement, completing 51
system board connectors 11 locating parts 10 memory module 29 T temporary startup device 64 the BIOS, updating (flashing) 67–68 ThinkVantage productivity center 95 trademarks 108 troubleshooting, basic 75 troubleshooting, diagnostics 75 U updating (flashing) the BIOS 67 system programs 67 updating (flashing) the BIOS 68 USB connector 9 using a rescue medium, creating and diagnostic programs 96 documentation 96 other services 97 passwords 61 Setup Utility 61 56 V VGA monitor connector 9 video subsystem 1
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Part Number: 0A74505 Printed in USA (1P) P/N: 0A74505 *0A74505*
