ThinkCentre M83, M93/p User Guide Machine Types: 10A2, 10A3, 10A8, 10A9, 10AH, 10AJ, 10AM, and 10AN
Note: Before using this information and the product it supports, be sure to read and understand the “Important safety information” on page v and Appendix A “Notices” on page 149. First Edition (June 2013) © Copyright Lenovo 2013. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents Important safety information . . . . . . v Service and upgrades . . . . . . Static electricity prevention . . . . Power cords and power adapters . Extension cords and related devices Plugs and outlets. . . . . . . . External devices . . . . . . . . Heat and product ventilation . . . Operating environment . . . . . Modem safety information . . . . Laser compliance statement . . . Power supply statement . . . . . Cleaning and maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Replacing the microprocessor . . . . . . . Replacing the cover presence switch . . . . Replacing the primary hard disk drive . . . . Installing or replacing the secondary hard disk drive . . . . . . . . . . . . . . . . . Installing the solid-state drive . . . . . . . Replacing the front fan assembly . . . . . Replacing the front audio and USB assembly . . . . . . . . . . . . . . . Replacing the internal speaker. . . . . . . Replacing the thermal sensor . . . . . . . Replacing the Wi-Fi units . . . . . . . .
Lenovo Web site . . . . . . . . . . Lenovo Support Web site. . . . . . . Help and service . . . . . . . . . . . . Using the documentation and diagnostic program . . . . . . . . . . . . . Calling for service. . . . . . . . . . Using other services . . . . . . . . Purchasing additional services . . . . . . . . . . 145 146 146 . . . . 146 146 147 147 . . . . Appendix A. Notices . . . . . . . . . Trademarks . . . . . . . . . . . . . . . . Appendix B. Regulatory information . . . . . . . . . . . . .
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Important safety information CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.
or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: • Limit your movement. Movement can cause static electricity to build up around you. • Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.
Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement. Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.
For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. • Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas. • Do not restrict or block any ventilation openings.
Laser compliance statement CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: • Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device. • Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.
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Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section introduces the computer features. The information covers a variety of models.
• Audio line-in connector, audio line-out connector, and microphone connector on the rear panel • Microphone connector and headphone connector on the front panel • Internal speaker (available in some models) Connectivity • 100/1000 Mbps integrated Ethernet controller • PCI Fax modem (available in some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to acces
• Wake on Ring Wake on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported computers and devices to resume from sleep or hibernation mode. • Windows Management Instrumentation (WMI) Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification.
• Support for a padlock • Startup sequence control • Startup without keyboard or mouse • Trusted Platform Module (TPM) For more information, see Chapter 4 “Security” on page 29. Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see “Lenovo programs” on page 5.
Specifications This section lists the physical specifications for your computer. Dimensions Width: 102 mm (4.02 inches) Height: 338 mm (13.31 inches) Depth: 375 mm (14.76 inches) Weight Maximum configuration as shipped: 7.8 kg (17.
Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click the program icon. Then, follow the instructions on the screen. When the installation process completes, the program icon will be activated. Table 1.
Table 2. Programs in Control Panel (continued) Program Control Panel section Green text in Control Panel System Update System and Security Lenovo - Update and Drivers View Management Utility System and Security Note: Depending on your computer model, some of the programs might not be available.
different devices such as personal computers, smart phones, or tablets. For more information about the Lenovo Cloud Storage program, go to http://www.lenovo.com/cloud. • Lenovo Companion Through the Lenovo Companion program, you can get the information about the accessories for your computer, view blogs and articles about your computer, and check for other recommended programs.
The SimpleTap program provides you with a quick way to customize some basic computer settings such as muting the speakers, adjusting the volume, locking the computer operating system, launching a program, opening a Web page, opening a file, and so on. You also can use the SimpleTap program to access the Lenovo App Shop, from which you can download various applications and computer software.
Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, controls, and indicator locations” on page 10 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, controls, and indicator locations 1 Optical drive eject/close button 6 Card reader slots (available in some models) 2 power button 7 USB 3.
5 6 7 5 6 7 8 8 3 4 3 4 Figure 2. ThinkCentre M93/p rear connector locations 1 Power cord connector 11 PCI Express x16 graphics card slot 2 VGA monitor connector 12 PCI Express card slot (physical link width x16; negotiable link width x4, x1) 3 Serial port 1 13 PCI card slot 4 DisplayPort connectors (2) 14 PCI Express x1 card slot 5 USB 3.0 connectors (USB ports 5 and 6) 15 Optional serial port (serial port 2) 6 USB 3.0 connectors (USB ports 7 and 8) 16 Ethernet connector 7 USB 2.
5 6 7 8 5 6 7 8 3 4 3 4 Figure 3. ThinkCentre M83 rear connector locations 1 Power cord connector 10 Audio line-in connector 2 VGA monitor connector 11 PCI Express x16 graphics card slot 3 Serial port 1 12 PCI Express card slot (physical link width x16; negotiable link width x4, x1) 4 DisplayPort connectors (2) 13 PCI Express x1 card slot 5 USB 3.0 connectors (USB ports 5 and 6) 14 Optional serial port (serial port 2) 6 USB 2.
Connector Description Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software. PS/2 keyboard connector (optional) Used to attach a keyboard that uses a PS/2 keyboard connector. PS/2 mouse connector (optional) Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector. Serial port Used to attach an external modem, a serial printer, or other devices that use a 9-pin serial port.
Locating components Figure 4 “Component locations” on page 14 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 36. Figure 4.
30 Figure 5.
29 28 27 26 14 25 15 24 16 23 22 21 20 19 18 17 Figure 6.
Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.
Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label. Machine Type: XXXX Model Number: XXX Figure 8.
Chapter 2. Using your computer This chapter provides information on using some of the computer components. Frequently asked questions The following are a few tips that will help you optimize the use of your computer. Can I get my user guide in another language? The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/ThinkCentreUserGuides Where are my recovery discs? Lenovo provides a program that enables you to create recovery discs.
Using the keyboard Depending on your model, your computer comes with either a standard keyboard or a fingerprint reader keyboard. The Microsoft Windows shortcut keys are provided on both keyboard types.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button Use this button to select or start a program or menu item. 2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.
1. From the Windows desktop, click Start ➙ Control Panel ➙ Appearance and Personalization. 2. In the Taskbar and Start Menu section, click Customize icons on the taskbar. 3. Click Turn system icons on or off and change the volume behaviors from Off to On. 4. Click OK to save the new settings. To add the volume icon to the taskbar on the Windows 8 operating system, do the following: 1. Open Control Panel, and click Appearance and Personalization. 2.
• Do not write or stick paper on the disc. • Do not scratch or mark the disc. • Do not place or store the disc in direct sunlight. • Do not use benzene, thinners, or other cleaners to clean the disc. • Do not drop or bend the disc. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following: 1.
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Chapter 3. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources.
Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users. To register your computer with Lenovo, do one of the following: • Go to http://www.lenovo.
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Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
5 6 7 3 4 Figure 9.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the security-lock slot at the rear of your computer and is operated with a key or combination depending on the type selected. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers.
Attaching a cable lock You can use a cable lock to secure devices, such as the keyboard and the mouse, by locking the device cables to your computer. The cable lock attaches to the cable-lock slots on the rear of your computer. See “Locating connectors on the rear of your computer” on page 10. To install a cable lock, do the following: 1. Insert the clip 1 into the cable-lock slot 4 . 2. Pull the cables you want to lock through the dents in the cable lock. 3.
• Hard Disk Password: Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive. For more information, see “Hard Disk Password” on page 116. • Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings.
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. Note: Virus definition files must be kept up-to-date to guard against new viruses. For more information about how to use your antivirus software, refer to the help system of your antivirus software.
Chapter 5. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Note: Note: Depending on the model, your computer might look slightly different from the illustrations in this chapter. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part.
Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover. To remove the computer cover, do the following: 1. Remove any media from the drives and turn off all attached devices and the computer. 2.
To remove and reinstall the front bezel, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Release the three plastic tabs on the top of the front bezel and pivot the front bezel outward to remove it from the computer. Figure 13. Removing the front bezel 4.
Accessing the system board components and drives Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to access the system board components and drives. To access the system board components and drives, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
• If you are installing a PCI card, remove the appropriate metal slot cover. • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Figure 16. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small and equal amount until the card is removed from the slot. b.
6. Install the new card into the appropriate card slot on the system board and rotate the card retainer to the closed position. See “Locating parts on the system board” on page 14. Figure 17. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103.
To install or replace a memory module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36 4. Locate the memory slots. See “Locating parts on the system board” on page 14. 5.
• If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 20. Opening the retaining clips 9. Position the new memory module over the memory slot. Ensure that the notch 1 on the new memory module is aligned with the key 2 in the slot. Then, push the new memory module straight down into the slot until the retaining clips fully close. Note: Ensure that the memory module is seated securely and cannot be moved easily.
This section provides instructions on how to replace the optical drive. To replace the optical drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4.
7. Press the optical drive lock 1 on the right side of the drive bay assembly and slide the optical drive out of the rear of the bay. Figure 23. Removing the optical drive 8. Remove the optical drive retainer from the side of the old optical drive and install it on the side of the new optical drive. Figure 24.
9. Slide the new optical drive into the drive bay until it snaps into position. Figure 25. Installing the optical drive 10. Connect the signal cable and the power cable to rear of the new optical drive. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 26. Pivoting the drive bay assembly upward 5. Install the new card reader assembly into the card reader drive bay until it snaps into position. Then, push the new card reader assembly to the left until the screw hole in the metal bracket of the card reader assembly is aligned with the corresponding hole in the chassis. Figure 27.
6. Install the screw to secure the card reader assembly to the chassis. Figure 28. Installing the screw to secure the card reader assembly 7. Connect the cable of the new card reader assembly to the front USB connector 1 on the system board. See “Locating parts on the system board” on page 14 8. Before you reinstall the front bezel, remove the protective panel for the card reader assembly and the front audio and USB assembly from the front bezel.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 30. Pivoting the drive bay assembly upward 5. Disconnect the card reader cable from the system board. 6. Remove the screw that secures the card reader assembly. Push the card reader assembly to the right and then remove it from the chassis. Figure 31.
7. Install the new card reader assembly into the card reader drive bay until it snaps into position. Then, push the new card reader assembly to the left until the screw hole in the metal bracket of the card reader assembly is aligned with the corresponding hole in the chassis. Figure 32. Installing the card reader assembly 8. Install the screw to secure the card reader assembly to the chassis. Figure 33. Installing the screw to secure the card reader assembly 9.
Installing or replacing the front USB assembly This section provides instructions on how to install or replace the front USB assembly. Note: The front USB assembly is only available in some models. Installing the front USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To install the front USB assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
Figure 35. Assembling the front USB assembly 6. Install the new front USB assembly into the card reader drive bay until it snaps into position. Then, push the new front USB assembly to the left until the screw hole in the metal bracket of the front USB assembly is aligned with the corresponding hole in the chassis. Figure 36. Installing the front USB assembly Chapter 5.
7. Install the screw to secure the front USB assembly to the chassis. Figure 37. Installing the screw to secure the front USB assembly 8. Connect the cable of the new front USB assembly to the front USB connector 1 on the system board. See “Locating parts on the system board” on page 14 9. Before you reinstall the front bezel, remove the protective panel for the card reader assembly and the front audio and USB assembly from the front bezel.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 39. Pivoting the drive bay assembly upward 5. Disconnect the front USB assembly cable from the system board. 6. Remove the screw that secures the front USB assembly. Push the front USB assembly to the right and then remove it from the chassis. Figure 40. Removing the front USB assembly Chapter 5.
7. Install the new front USB assembly into the card reader drive bay until it snaps into position. Then, push the new front USB assembly to the left until the screw hole in the metal bracket of the front USB assembly is aligned with the corresponding hole in the chassis. Figure 41. Installing the front USB assembly 8. Install the screw to secure the front USB assembly to the chassis. Figure 42. Installing the screw to secure the front USB assembly 9.
Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration). A battery keeps this information active when you turn off the computer. The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever.
Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery. 10. Turn on the computer and all attached devices. 11. Use the Setup Utility program to set the date, time, and any passwords. See Chapter 7 “Using the Setup Utility program” on page 115. Installing or replacing the mSATA solid-state drive This section provides instructions on how to install or replace the mSATA solid-state drive.
6. Carefully insert the mSATA solid-state drive into the mini PCI Express slot on the storage converter at an angle of about 20 degrees. Then, press the mSATA solid-state drive downward. Figure 46. Installing the mSATA solid-state drive into the storage converter 7. Install the two screws that came with the mSATA solid-state drive to secure the drive to the storage converter. Figure 47. Installing the screws to secure the mSATA solid-state drive Chapter 5.
8. Install the new mSATA solid-state drive into the card reader drive bay until it snaps into position. Then, push the new mSATA solid-state drive to the left until the screw hole in the metal bracket of the mSATA solid-state drive is aligned with the corresponding hole in the chassis. Figure 48. Installing the mSATA solid-state drive into the chassis 9. Connect the signal cable and the power cable to the rear of the storage converter.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 49. Pivoting the drive bay assembly upward 5. Disconnect the signal cable and power cable from the rear of the mSATA solid-state drive storage converter. 6. Remove the screw that secures the mSATA solid-state drive storage converter. Then, slide the mSATA solid-state drive storage converter out of the card reader drive bay. Figure 50.
7. Remove the two screws that secure the mSATA solid-state drive. Figure 51. Removing the screws that secure the mSATA solid-state drive 8. Pull the mSATA solid-state drive out of the mini PCI Express slot on the storage converter. Figure 52. Removing the mSATA solid-state drive from the storage converter 9. Carefully insert the mSATA solid-state drive into the mini PCI Express slot on the storage converter at an angle of about 20 degrees. Then, press the mSATA solid-state drive downward. Figure 53.
10. Install the two screws that came with the mSATA solid-state drive to secure the drive to the storage converter. Figure 54. Installing the screws to secure the mSATA solid-state drive 11. Install the new mSATA solid-state drive into the card reader drive bay until it snaps into position. Then, push the new mSATA solid-state drive to the left until the screw hole in the metal bracket of the mSATA solid-state drive is aligned with the corresponding hole in the chassis. Figure 55.
Replacing the power supply assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the power supply assembly. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety and proper Underwriters Laboratories (UL) certification. CAUTION: Hazardous moving parts.
4. Gently pivot the two plastic retaining clips that secure the heat sink fan duct outward, and then lift the heat sink fan duct out of the chassis. Figure 56. Removing the heat sink fan duct 5. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 57. Pivoting the drive bay assembly upward 6. Record the cable routing and cable connections. Then, disconnect the power supply assembly cables from the system board and all drives. 7.
3 4 5 6 7 8 8. At the rear of the computer, remove the three screws that secure the power supply assembly. Press the retaining clip 1 downward and slide the power supply assembly to the front of the computer. Then, lift the power supply assembly out of the computer. Figure 58. Removing the power supply assembly 9. Ensure that the new power supply assembly is the correct replacement. 10.
11. Connect the new power supply assembly cables to all drives and the system board. See “Locating parts on the system board” on page 14. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103. Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v.
7. Follow the following sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove the screw 1 , then fully remove the screw 2 , then fully remove the screw 1 . b. Partially remove the screw 3 , then fully remove the screw 4 , then fully remove the screw 3 . Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly. Figure 61.
Figure 62. Removing the heat sink and fan assembly 11. Connect the cable of the new heat sink and fan assembly to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 14. 12. Position the heat sink fan duct on the top of the new heat sink and fan assembly as shown. Then, press the heat sink fan duct straight down until it snaps into position. Figure 63. Installing the heat sink fan duct Chapter 5.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103. Replacing the microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the microprocessor. CAUTION: The heat sink and microprocessor might be very hot.
7. Lift the small handle 1 and open the retainer 2 to access the microprocessor 3 . Figure 65. Accessing the microprocessor 8. Carefully lift the microprocessor straight up and out of the microprocessor socket. Figure 66. Removing the microprocessor Notes: • Your microprocessor and socket might look different from the one illustrated. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom of the microprocessor.
11. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches 1 on it with the tabs 2 in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle 3 on one corner of the new microprocessor is the microprocessor orientation indicator. The new microprocessor is in the correct orientation when this indicator faces the beveled corner 4 of the microprocessor socket.
2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4. Locate the cover presence switch. See “Locating components” on page 14. 5. Disconnect the cover presence switch cable from the cover presence switch connectors on the system board. 6. Press the clip 1 as shown and lift the cover presence switch up to remove it from the chassis. Figure 68. Removing the cover presence switch Chapter 5.
7. Put the new cover presence switch into the hole and press it down until it snaps into position. Note: Note the orientation of the cover presence switch. Figure 69. Installing the cover presence switch 8. Connect the cable of the new cover presence switch to the cover presence switch connector on the system board. See “Locating parts on the system board” on page 14. What to do next: • To work with another piece of hardware, go to the appropriate section.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 70. Pivoting the drive bay assembly upward 5. Locate the primary hard disk drive. See “Locating internal drives” on page 17. 6. Disconnect the signal cable and the power cable from the primary hard disk drive. 7. Pull on the blue handle to slide the primary hard disk drive out of the drive bay. Figure 71. Removing the primary hard disk drive 8.
9. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 72. Installing the hard disk drive into the bracket 10. Slide the new primary hard disk drive with bracket into the primary hard disk drive bay until it snaps into position. Figure 73. Installing the primary hard disk drive 11.
Installing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To install the secondary hard disk drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover.
3 4 5 6 7 8 5. Remove the cable clip on the bottom of the primary hard disk drive bay as shown. Figure 75. Removing the cable clip 3 4 5 6 7 8 6. Align the four holes in the secondary hard disk drive carrier with the corresponding four tabs on the bottom of the primary hard disk drive bay as shown. Then, position the carrier onto the bottom of the primary hard disk drive bay so that the tabs on the bay pass through the holes in the carrier. Figure 76.
3 4 5 6 7 8 7. Slide the secondary hard disk drive carrier to the left of the chassis until it snaps into position and the screw hole 1 in the carrier is aligned with the screw hole 2 in the bay. Figure 77. Installing the secondary hard disk drive carrier 3 4 5 6 7 8 8. Install the screw to secure the secondary hard disk drive carrier to the chassis. Figure 78. Installing the screw to secure the secondary hard disk drive carrier 9.
10. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 79. Installing the hard disk drive into the bracket 3 4 5 6 7 8 11. Slide the new secondary hard disk drive into the carrier until it snaps into position. Figure 80. Installing the secondary hard disk drive 12.
Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the secondary hard disk drive. To replace the secondary hard disk drive, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
3 4 5 6 7 8 7. Pull the blue handle to slide the secondary hard disk drive out of the carrier. Figure 82. Removing the secondary hard disk drive 8. To install a new hard disk drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive. Figure 83.
3 4 5 6 7 8 9. Slide the new secondary hard disk drive into the carrier until it snaps into position. Figure 84. Installing the secondary hard disk drive 10. Connect the signal cable and the power cable to the primary hard disk drive and the new secondary hard disk drive. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103.
1. Install the solid-state drive into the adapter. Then, install the four screws to secure the solid-state drive to the adapter. Figure 85. Installing the solid-state drive into the adapter 2. To install the adapter with a solid-state drive into the blue bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the adapter. Do not touch the circuit board 5 on the bottom of the solid-state drive. Figure 86.
Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the front fan assembly. To replace the front fan assembly, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
6. The front fan assembly is attached to the chassis by four rubber mounts. Remove the front fan assembly by breaking or cutting the rubber mounts and gently pulling the front fan assembly out of the chassis. 3 4 5 6 7 8 Note: The new front fan assembly comes with four new rubber mounts attached. Figure 88. Removing the front fan assembly 3 4 5 6 7 8 7.
What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103. Replacing the front audio and USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the front audio and USB assembly.
7. Remove the screw that secures the front audio and USB assembly. Then, remove the front audio and USB assembly from the chassis. Figure 91. Removing the front audio and USB assembly 8. Install the new front audio and USB assembly into the chassis until it snaps into position. Then, push the new front audio and USB assembly to the left until the screw hole in the metal bracket of the front audio and USB assembly is aligned with the corresponding hole in the chassis. Figure 92.
• To complete the installation or replacement, go to “Completing the parts replacement” on page 103. Replacing the internal speaker Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the internal speaker. Note: The internal speaker is only available in some models. To replace the internal speaker, do the following: 1.
6. Press the tab 1 on the inner side of the front panel and slide the internal speaker towards the front fan assembly to remove it. Figure 94. Removing the internal speaker 7. Align the new internal speaker with the four metal clips 1 on the inner side of the front panel, and then slide the internal speaker to the left side of the chassis until it snaps into position. Figure 95.
8. Connect the cable of the new internal speaker to the internal speaker connector on the system board. See “Locating parts on the system board” on page 14. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103.
7. On the inner side of the front panel, press the left retaining clip 1 that secures the plastic holder of the thermal sensor as shown and then push the clip out of the outer side of the front panel. Then, disengage the plastic holder holding the thermal sensor from the chassis. Figure 97. Removing the thermal sensor 8. Pull the entire thermal sensor out of the chassis.
9. Insert the connector and cable of the new thermal sensor into the hole 1 in the chassis. Then, align the two tabs on the plastic holder holding the thermal sensor with the two holes 1 and 2 in the chassis, and push the plastic holder until it snaps into position. Figure 98. Installing the thermal sensor 10. Connect the cable of the new thermal sensor to the thermal sensor connector on the system board. See “Locating parts on the system board” on page 14.
Removing the Wi-Fi adapter card To remove the Wi-Fi adapter card, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3.
5. Rotate the PCI card retainer to the open position. Grasp the Wi-Fi adapter card that is currently installed and gently pull it out of the slot. Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. Figure 101. Removing the Wi-Fi adapter card Removing the Wi-Fi card module To remove the Wi-Fi card module, do the following: 1. Remove the Wi-Fi adapter card.
3. Pull the Wi-Fi card module out of the mini PCI Express slot. Figure 103. Removing the Wi-Fi card module Installing the Wi-Fi units To install the Wi-Fi units, do the following: 1. Carefully insert the Wi-Fi card module into the mini PCI Express slot at an angle of about 20 degrees. Ensure that the Wi-Fi card module is firmly inserted and then pivot the module downward. Figure 104. Installing the Wi-Fi card module 2. Install the two screws to secure the Wi-Fi card module to the Wi-Fi adapter card.
Figure 105. Installing the screws to secure the Wi-Fi card module 3. Connect the front Wi-Fi antenna cable and rear Wi-Fi antenna cable to the Wi-Fi card module. Figure 106. Connecting the Wi-Fi antenna cables Chapter 5.
4. Install the Wi-Fi adapter card into the PCI Express x1 slot on the system board. Then, rotate the PCI card retainer to the closed position. See “Locating parts on the system board” on page 14. Figure 107. Installing the Wi-Fi adapter card 5. If the installed Wi-Fi card module supports the Bluetooth function, use a Bluetooth cable to connect the Bluetooth connector on the Wi-Fi adapter card to the front USB connector 1 on the system board. See “Locating parts on the system board” on page 14.
Installing the rear Wi-Fi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. To install the rear Wi-Fi antenna, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3.
3 4 5 6 7 8 3 4 5 6 7 8 3 4 5 6 7 8 5. Install the rear Wi-Fi antenna to the rear Wi-Fi antenna cable connector. Then, adjust the angle of the rear Wi-Fi antenna to prevent accidental breakage of the antenna. Figure 111. Installing the rear Wi-Fi antenna 6. Connect the rear Wi-Fi antenna cable to the Wi-Fi card module. See “Replacing the Wi-Fi units” on page 91. What to do next: • To work with another piece of hardware, go to the appropriate section.
3 4 5 6 7 8 4. Hold the thicker end of the rear Wi-Fi antenna and unscrew the Wi-Fi antenna from the rear of the computer. Figure 112. Removing the rear Wi-Fi antenna 5. Remove the Wi-Fi adapter card. See “Removing the Wi-Fi adapter card” on page 92. 6. Remove the rear Wi-Fi antenna nut 3 and rear Wi-Fi antenna washer 2 from the rear Wi-Fi antenna cable connector 1 . Then, remove the rear Wi-Fi antenna cable connector from the Wi-Fi adapter. Figure 113.
To install the front Wi-Fi antenna, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Remove the computer cover. See “Removing the computer cover” on page 36. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 36. 4.
6. Stick the front Wi-Fi antenna to the front panel and then insert its cable through the corresponding hole in the front panel as shown. Figure 116. Installing the front Wi-Fi antenna 7. Connect the front Wi-Fi antenna cable to the Wi-Fi card module. See “Replacing the Wi-Fi units” on page 91. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 103.
4. Press the retaining clip 1 in the direction as shown and pivot the drive bay assembly upward at the same time. Figure 117. Pivoting the drive bay assembly upward 5. Disconnect the front Wi-Fi antenna cable from the Wi-Fi card module. 6. Remove the front Wi-Fi antenna and pull out the antenna cable from the front of the computer. Figure 118. Removing the front Wi-Fi antenna What to do next: • To work with another piece of hardware, go to the appropriate section.
This section provides instructions on how to replace the keyboard or mouse. To replace the keyboard or mouse, do the following: 1. Disconnect the old keyboard cable or mouse cable from the computer. 2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 10 or “Locating connectors on the rear of your computer” on page 10.
3. Press the release tab 1 on the right side of the drive bay assembly and pivot the drive bay assembly downward until it snaps into position. Figure 120. Pivoting the drive bay assembly downward 4. Reinstall the front bezel. 3 4 5 6 7 8 5. Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis. Then, push the computer cover to the front of the computer until it snaps into position.
6. Reconnect the external cables and power cords. See “Locating connectors on the rear of your computer” on page 10. 7. To update the configuration of your computer, refer to Chapter 7 “Using the Setup Utility program” on page 115. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
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Chapter 6. Recovery information This chapter provides information about the recovery solutions provided by Lenovo.
Creating recovery media This section provides instructions on how to create recovery media. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.
1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.
2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace. 3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay. Note: If the Rescue and Recovery workspace fails to open, see “Solving recovery problems” on page 112. 4.
1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key. 3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts. When the rescue medium starts, the Rescue and Recovery workspace opens.
Note: If you need updated device drivers, see “Getting the latest device drivers for your computer” on page 123 for more information. Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program. To remove a program in your system, see Microsoft Windows help system for detailed information.
It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Recovery information for the Windows 8 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 operating system.
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Chapter 7. Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program. Starting the Setup Utility program To start the Setup Utility program, do the following: 1. Make sure your computer is turned off. 2. Repeatedly press and release the F1 key when turning on the computer.
• Power-On Password • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.
1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 115. 2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.
Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device. Note: Not all discs and hard disk drives are bootable. 1. Turn off your computer. 2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.
1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. • Enabling the after power loss feature The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity.
2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 120.
Chapter 8. Updating system programs This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure. Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer.
Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1. Go to http://www.lenovo.com/support. 2. Click Download Drivers & Software. 3. Click Use Quick Path. 4.
Chapter 9. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.
Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates.
Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power buttons before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer. Keyboard To clean your computer keyboard, do the following: 1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2.
Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance. Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles.
Chapter 10. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 11 “Getting information, help, and service” on page 145 for additional troubleshooting resources. Basic troubleshooting The following table provides information to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Verify that: The computer beeps multiple times before the operating system starts. Verify that no keys are stuck. • The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 118.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic program to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the manufacturer's instructions.
Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter. • Make sure that the program you are running is designed for use in the Microsoft Windows operating system.
An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive. Actions: • If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.
Actions: • Restart the DVD player program. • Close any open files, turn off the computer, and then restart the computer. • Try a lower screen resolution or color depth. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 145. DVD movie will not play Symptom: DVD movie will not play. Actions: • Make sure that the disc surface is clean and not scratched.
• On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled “DVD”. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 145. Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.
3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts. If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 11 “Getting information, help, and service” on page 145 for details. The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.
Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard. Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type. For information about the status lights and using the controls, refer to the documentation that comes with your monitor.
Actions: • The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer. Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates. • The monitor might be affected by interference from nearby equipment.
Ethernet problems For Ethernet problems, select your symptom from the following list: • “Your computer cannot connect to the network” on page 137 • “The adapter stops working for no apparent reason” on page 137 • “If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur” on page 138 • “If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps.
Action: The network driver files may be corrupt or missing. Update the driver by referring to the “Solution” description for the procedure to make sure that the correct device driver is installed. The Wake on LAN feature is not working Symptom: The Wake on LAN (WOL) feature is not working. Actions: • Make sure that WOL is enabled in the BIOS Setup Utility program. • If it is, check with your LAN administrator for the necessary settings.
Bluetooth problem Symptom: Sound does not come from the Bluetooth headset or headphone but comes from the local speaker even though the headset or headphone is connected using the Headset profile or AV profile. Action: Do the following: 1. Exit the application that uses the sound device (for example, Windows Media Player). 2. Open Control Panel. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5.
– All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation. • Verify that the option and any required device drivers are installed correctly. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 145.
4. Click Clean up system files. 5. Click the More Options tab. 6. In the Programs and Features area, click the Clean up button. 7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change. • Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.
Actions: Verify that: 1. The printer is turned on and is online. 2. Paper is loaded correctly. 3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer. Note: Non-IEEE-approved printer signal cables might cause unpredictable problems. 1. Any device drivers and other software that came with the printer are correctly installed. 2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings.
Actions: • Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key. • If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. Notes: • The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags. • If you are using other Windows operating system rather than Windows 7 and Windows 8, go to http://www.lenovo.
Chapter 11. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration.
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Appendix A. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery ThinkCentre ThinkVantage The Lenovo logo Microsoft and Windows are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the U.S. and/or other countries. Linux is a registered trademark of Linus Torvalds. Other company, product, or service names may be trademarks or service marks of others.
Appendix B. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 10A2, 10A3, 10A8, 10A9, 10AH, 10AJ, 10AM, and 10AN.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Korea Class B compliance statement Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer.
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Appendix C. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix D. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Index , installing 50 A a rescue medium, creating and using 110 accessing system board components and drives 38 Administrator, password 116 audio line-in connector 12 audio line-out connector 12 audio subsystem 1 B backup and recovery operations basic troubleshooting 127 battery, replacing 55 boot-block recovery 122 108 C cable lock, security 31–32 card reader assembly, installing 45 card reader assembly, replacing 47 changing password 116 startup device sequence 118 cleaning an optical mouse 125 CMOS,
resources 145 safety 145 warranty 145 Input/Output (I/O) features 3 installing mSATA solid-state drive 56 solid-state drive 81 installing options memory module 40 PCI card 38 installing or replacing secondary hard disk drive 74 internal drives 1 internal speaker, replacing 87 Power-On Password 116 setting, changing, deleting 116 passwords erasing 117 lost or forgotten 117 passwords, using 115 PCI card 38 installing, replacing 38 slots 38 physical specifications 5 power features 3 power supply assembly, rep
and help 146 customer support center 146 getting 145 services other 147 purchasing additional 147 setting password 116 settings changing 115 viewing 115 Setup Utility 115 Setup Utility program, starting 115 Setup Utility, exiting 120 software recovering 107 solid-state drive, installing 81 solving recovery problems 112 starting the Setup Utility program 115 startup device 118 sequence, changing 118 temporary, selecting 118 static-sensitive devices, handling 35 system management 2 programs 121 system board c
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