User guide

2.Runthediagnosticprogramtoensureyourcomputerisoperatingcorrectly.

3.Reinstallthenewhardwareoptionorsoftwarefollowingthemanufacturer'sinstructions.

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage55

•“Intermittentproblems”onpage56

•“Keyboard,mouse,orpointingdeviceproblems”onpage56

•“Monitorproblems”onpage57

•“Ethernetproblems”onpage59

•“Optionproblems”onpage60

•“Printerproblems”onpage61

•“Serialconnectorproblems”onpage62

•“Softwareproblems”onpage62

•“USBproblems”onpage63

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage55

•“Soundcomesfromoneexternalspeakeronly”onpage56

•“NoaudioinDOSapplicationsorgames”onpage56

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnotiﬁcationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,

verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•EnsurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperatingsystem.

IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeatureandmust

beconﬁguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemfor

moreinformation.

Ifyouneedtechnicalassistance,seeChapter10“Gettinginformation,help,andservice”onpage65

Chapter9.Troubleshootinganddiagnostics55