User Guide - Lenovo E49

Chapter9.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

NoticeforusersinU.S.A

•Ifyourproductisnotworkingcorrectly,DONOTRETURNITTOTHESTORE.

•Fortechnicalassistance,contactaLenovosupportspecialist24hoursadaybycallingtollfree1-877-4LENOVO

(1-877-453-6686).

•Additionally,youcanndsupportinformationandupdatesontheLenovoWebsitelocatedat

http://www.lenovo.com/support

Troubleshooting

Tomakesurethatyourcomputerhasthefeaturesthatareintroducedinthefollowingsections,consultthe

onlinehelporthelistshippedwithyourcomputer.

Batteryandpowerproblems

Thistopiccontainsinstructionsontroubleshootingbatteryandpowerproblems.

Batteryproblems

Printtheseinstructionsnowandkeepthemwithyourcomputerforreferencelater.

Thebatterypackcannotbefullychargedinthestandardchargetimewhenthecomputerispowered

off.

Thebatterypackmightbeover-discharged.Dothefollowing:

1.Turnoffthecomputer.

2.Makesurethattheover-dischargedbatterypackisinthecomputer.

3.Connecttheacpoweradaptertothecomputerandletitcharge.

Ifaquickchargerisavailable,useittochargetheover-dischargedbatterypack.

Ifthebatterypackcannotbefullychargedin24hours,useanewbatterypack.

Yourcomputershutsdownbeforethebatterystatusindicatorshowsempty,oryourcomputer

operatesafterthebatterystatusindicatorshowsempty.

Dischargeandrechargethebatterypack.

Theoperatingtimeforafullychargedbatteryisshort.

Dischargeandrechargethebatterypack.Ifyourbatteryoperatingtimeisstillshort,useanewbatterypack.

Thecomputerdoesnotoperatewithafullychargedbattery.

Thesurgeprotectorinthebatterypackmightbeactive.Turnoffthecomputerforoneminutetoresetthe

protector;thenturnonthecomputeragain.