User Guide

2 Organization & User Management

2.1 Setup Your Organization as an MSP

When your organization's portal is created, a single administrative account is also created.

The IT Owner of Lenovo at the time of sale receives a notification email regarding access grant

to your organization.

Click the link received in the email to log in to LDI as an LDI Administrator.

To set up your organization as MSP:

1. Click on your user icon and navigate to Organization Settings → Features.

2. Click Convert to MSP. The Convert Organization to MSP confirmation window

appears.

3. Click Proceed.

You can now use MSP related features to manage your end customers.

2.2 MSP User Role Types

When adding users to your portal, there are two MSP related role types to assign:

• MSP Organization Administrators

• MSP Technician – this user can only access functions within those managed

organizations assigned to her/him.

The following table compares the functionalities of both the roles: