User Guide

Overview
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1 Overview
The Managed Service Provider (MSP) features allow IT Administrators and Engineers to
provide proactive and remote management for their end customers’ devices leveraging full
features of LDI software. You can create parent-child organizations’ hierarchy and hence
provides multi-tenancy support. If you convert your organization to a Managed Service
Provider (MSP) organization, then you can create many child organizations within your
organization to manage them.
Note: An MSP organization has access to all the modules that a non-MSP organization has;
additionally, an MSP organization has two more modules – Managed Organizations and
Licenses.
As part of MSP features, you can perform the following tasks:
• Onboard your end customers as managed organizations
• Assign dedicated technicians to manage a particular manage organization
• Distribute licenses among your managed organizations
• Switch between your managed organizations and perform all the standard
device management operations. For description of all standard software
features, refer to the main
User Guide document.