Machine type: 10156/90AJ [H500] Lenovo H5 Series User Guide Version 1.0 2013.
Important Safety Information Before using this manual, it is important that you read and understand all of the related safety information for this product. Refer to the Safety and Warranty Guide that you received with this product for the latest safety information. Reading and understanding this safety information reduces the risk of personal injury or product damage. The interface and functions shown in this User Guide are provided for reference only and may differ from actual product appearance.
Contents Important Safety Information Using the Computer Hardware.................................................. 1 Front view of the chassis.............................................................................2 Rear view of the chassis..............................................................................3 Basic connector instructions.......................................................................4 Connecting your computer............................................................
Troubleshooting and Confirming Setup.................................. 21 Troubleshooting Display Problems.............................................................22 Troubleshooting Audio Problems...............................................................23 Troubleshooting Software Problems..........................................................24 Troubleshooting Problems with Optical Drives and Hard Disks..................24 Special considerations for troubleshooting Windows......................
Using the Computer Hardware This chapter contains the following topics: Introduction to the computer hardware Information on computer connections Note: The descriptions in this chapter might be different from what you see on your computer, depending on the computer model and configuration.
Front view of the chassis Attention: Be careful not to block any air vents on the computer. Blocked air vents can cause overheating.
Rear view of the chassis (If the rear view configuration shown in this chapter is different from the rear of your computer, please refer to the rear of your computer.) Lenovo H500 USB 3.0 connector On-board VGA connector USB 2.
Note: If your model has two VGA monitor connectors, be sure to use the connector on the graphics adapter. Attention: Do not open the WiFi antenna cover. Basic connector instructions Note: Your computer may not have all of the connectors described in this section. Connector Description Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.
DVI connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. HDMI connector (optional) Connect to the HDMI connector on your display or TV. TV-Tuner connector (optional) Only supported on systems with an optional TV tuner card. Note: If your computer is equipped with a wireless keyboard or mouse, follow the installation instructions for those devices. Connecting your computer Use the following information when connecting your computer.
5.1 Audio configuration instructions This model of computer supports the transformation of stereo sound into 5.1 surround sound. Use the following guides when connecting to the 5.1 surround audio device: Blue line-in connector Surround Green line-out connector Front channel Pink Mic-in connector Center-LFE The configurations are as followings: 1. Right click the Sound icon in system property bar and select Playback devices option to setup the sounds in the pop-up dialog box. 2.
Connecting the power cord Connect the power adapter to an electrical outlet. We recommend using a grounded connection or a surge protector.
Display connecting instructions when playing Blu-ray Discs Note: Only some models are equipped with Blu-ray optical drive. Check the connectors available on your computer and display and select an appropriate cable according to the table below. Other types of cables do not meet the requirements of the Blu-ray standard. You need to purchase the cable separately if the computer is not equipped with the corresponding cable. This table will help you to identify the connectors on your computer and display.
Wireless network connection For wireless networks, you can use the built-in wireless LAN antenna to access your wireless home network. To connect your computer to the wireless network: 1. Move the cursor to the top right or bottom right corner of the screen, then click Settings. (If your computer is equipped with touch screen, swipe in from the right edge of the screen, then tap Settings.) 2. Click or tap the network icon , then select the name of your router.
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Using Windows 8 This chapter contains the following topics: Switching between the main Windows 8 interfaces The Charms Bar Shutting down the computer Switching between apps Closing an app Opening other system programs Windows Help and Support Attention: The Windows 8 operating system is provided by Microsoft Corporation. Please use it in accordance with the END USER LICENSE AGREEMENT (EULA) between you and Microsoft.
Switching between the main Windows 8 interfaces Windows 8 comes with two main user interfaces: the Start Screen and the Windows desktop. To switch from the Start Screen to the Windows desktop, do one of the following: • Select the Windows desktop tile on the Start Screen. • + D. Press the Windows key To switch from the desktop to the Start Screen, do one of the following: • Select Start from the Charms Bar.
Switching between apps Sometimes you want to get back to an app you were just using, or quickly switch through your recent apps. To switch between apps: Move the cursor to the top left corner, then click to bring in the next app. (If your computer is equipped with touch screen, swipe in from the left edge of the screen to bring in the next app.) Closing an app To close an app, do one of the following: • Move the cursor to the top left corner of the screen.
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Using the Rescue System This chapter contains the following topics: OneKey Recovery Driver and Application Installation Attention: Using OneKey Recovery will result in loss of data. • You can restore the C: drive of the computer to factory default settings or to the last system backup status using OneKey Recovery. If you do this, all of the existing data on drive C: will be lost, but the content and format of the other partitions of the hard disk drive will remain unchanged.
Note about the service partition: The files and relevant data used by the rescue system are saved in the service partition. Deleting this partition will make the rescue system unusable. For more detailed information, see the following instructions: From the Search charm, select Apps → Control Panel → Administrative Tools → Computer Management → Disk Management, you can see the service partition, which must not be deleted.
Driver and Application Installation The Driver and Application Installation function in the rescue system provides a way for the user to conveniently reinstall all of the Lenovo applications and drivers that were shipped with your Lenovo hardware. Method 1: Automatic Installation Repeatedly press and release the F2 key once turning on the computer until the Lenovo Rescue System opens, then select Driver and Application Installation.
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Using the Software This chapter contains the following topic: Software instructions Note: The interface and functionality of these features will depend on which software was shipped with the computer model you purchased.
Lenovo Support The Lenovo Support program enables you to register your computer with Lenovo, download and view user manuals for your computer, get the warranty information of your computer, and explore help and support information. To open this program, do the following: Click the Lenovo Support icon from the Start Screen or Search Screen. The main functions of this program are listed below. (This program supports online upgrades.
Troubleshooting and Confirming Setup This chapter contains the following topic: Troubleshooting and Problem Resolution User Guide 21
Solving Problems Follow these tips when troubleshooting your computer: • If you added or removed a part before the problem started, review the installation procedures to ensure that the part is correctly installed. • If a peripheral device does not work, ensure that the device is properly connected. • If an error message appears on the screen, write down the exact message. This message may help support personnel diagnose and fix the problem(s).
Problem: Ripple on screen. Troubleshooting and problem resolution: 1. Check to see if any of the following devices are located less than one meter from the computer: refrigerators, electric fans, electric dryers, UPS systems, regulators, fluorescent lamps or other computers that may be generating magnetic interference. 2. Move any interfering devices away from the computer. 3. If the problem persists, contact Lenovo Service. Troubleshooting Audio Problems Problem: No sound from the integrated speakers.
Troubleshooting Software Problems Problem: You are unable to exit a running program normally. Troubleshooting and problem resolution: 1. Press the Ctrl, Alt and Delete keys at the same time, then select the Task Manager option from the pop-up dialog box. 2. Select the problem program, then click the End Task button. Problem: You need to install or uninstall a program. Problem resolution: During installation never abort the install process by powering the system off or through other drastic means.
2. Confirm that the CD/DVD has been properly placed in the drive. If not, reload the CD or DVD. Otherwise, continue with the next step of this procedure. 3. Check the specifications that came with your computer to confirm that this optical drive is capable of reading this type of CD or DVD. 4. If the CD/DVD cannot be read, replace it with a known good CD/DVD such as one that was shipped with the computer. 5. If the known good CD cannot be read, visually check the operating side of the CD/DVD for defects.
Windows Help and Support If you have a problem with the operating system, see the Windows Help and Support file. To open the Windows Help and Support file, do one of the following: • Select the Settings charm, then select Help. • Press Windows key + F1. You can read the Windows Help and Support file on your computer. You can also get online help and support by clicking on one of the two links listed under More to explore.
Do not do any of the following: • Allow water to enter the computer. • Use a heavily dampened cloth. • Spray water directly onto the surface of the monitor or inside the computer. LCD monitor should be cleaned daily. Use a dry cloth to brush dust from the monitor and keyboard every day. Keep all surfaces clean and free of grease stains.
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Hardware Replacement Guide This chapter contains the following topics: Locating components Identifying parts on the system board Removing the computer cover Removing and replacing the front bezel Replacing a memory module Replacing the hard disk drive Replacing an optical drive Replacing a PCI express adapter Replacing the keyboard and mouse Completing the installation User Guide 29
Overview This guide is intended to be used by customers who are replacing Customer Replaceable Units (CRUs) as well as trained service personnel who are replacing Field Replaceable Units (FRUs). In this guide, CRUs and FRUs will be referred to as parts. Note: Trained service personnel should refer to the Hardware Maintenance Manual (HMM) for parts ordering information. This guide does not include procedures for all parts.
Additional information resources If you have Internet access, the most up-to-date information for your computer is available from the World Wide Web. You can find the following information: • CRU removal and installation information • Publications • Troubleshooting information • Parts information • Links to other useful sources of information To access this information, go to http://support.lenovo.com.
Handling static-sensitive devices Static electricity is harmless to you, but it can seriously damage computer components. When you are replacing a part, do not open the antistatic package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Take these precautions to avoid static electricity damage when handling parts and other computer components: • Limit your movement. Movement can cause staticelectricity to build up around you.
Locations This section provides illustrations to help locate the various connectors, controls and components of the computer. To remove the computer cover, refer to “Removing the computer cover”. Locating components The following illustration will help you to locate the various components in your computer.
Identifying parts on the system board The system board (sometimes called the motherboard) is the main circuit board in your computer. It provides basic computer functions and supports a variety of devices that are factory-installed or that you can install later. The following illustration shows the locations of parts on the system board.
Clear CMOS jumper LPC debug header Front panel connector System fan header Front USB connectors (2) Mini PCI-E slot Front audio connector Replacing hardware Note: Use only parts provided by Lenovo. Removing the computer cover Attention: Turn off the computer and wait three to five minutes to let it cool down before removing the cover. To remove the computer cover: 1.
5. Slide the computer cover to the rear of the chassis to remove it. Note: For this procedure, it helps to lay the computer on its side.
Removing and replacing the front bezel To remove and replace the front bezel: 1. Remove the computer cover. Refer to “Removing the computer cover”. Note: For this procedure, it helps to lay the computer on its side. 2. Remove the front bezel by releasing the three plastic tabs inside the chassis and pushing the bezel outward as shown. 3. To reinstall the bezel, align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis, then snap them into position at the bottom and top.
Replacing a memory module To replace a memory module: 1. Remove the computer cover. Refer to “Removing the computer cover”. 2. Locate the memory module connectors. Refer to “Locating components”. 3. Remove the memory module being replaced by opening the retaining clips as shown. 4. Insert the notched end of the new memory module into the slot. Press the memory module firmly and pivot the memory module until it snaps into place.
Replacing the hard disk drive To replace the hard disk drive: 1. Remove the computer cover. Refer to “Removing the computer cover”. Note: For this procedure, it helps to lay the computer on its side. 2. Disconnect the data and power cables from the hard disk drive. 3. Remove the four screws that secure the hard disk drive to drive bay. 4. Remove the hard disk drive by pulling it straight out of the drive bay. 3 2 1 5. Slide the new hard disk drive into the drive bay. 6.
Replacing an optical drive To replace an optical drive 1. Remove the computer cover. Refer to “Removing the computer cover”. 2. Remove the front bezel. Refer to “Removing and replacing the front bezel”. 3. Disconnect the data and power cables from the rear of the optical drive. 4. Remove the two screws that secure the optical drive to drive bay. 5. Push the optical drive straight out of the front of the chassis. 6. Slide the new optical drive into the bay from the back until it snaps into position. 7.
Replacing the card reader module To replace the card reader module 1. Remove the computer cover. Refer to “Removing the computer cover”. 2. Remove the front bezel. Refer to “Removing and replacing the front bezel”. 3. Disconnect the card reader data cable from the connector on the motherboard. 4. Remove the screw that secures the card reader module to the chassis. 5. Slide out the card reader module as show. 6.
Replacing a PCI express adapter To replace an adapter: 1. Remove the computer cover. Refer to “Removing the computer cover”. open the adapter 2. Remove the screw that secures the latch to the chassis, and remove the adapter by pulling it straight out of the adapter latch connector.
3. Install the new adapter into the same adapter connector. 4. Ensure the adapter is fully seated into the adapter connector. 5. Screw the latch into the chassis. 6. Refer to “Completing the installation”.
Replacing the keyboard and mouse To replace the keyboard: 1. Remove any media (disks, CDs, or memory cards) from the drives, shut down the operating system, and turn off the computer and all attached devices. 2. Unplug all power cords from electrical outlets. 3. Locate the connector for the keyboard. Refer to “Locating connectors on the rear of the computer” and “Locating connectors on the front of the computer”.
Completing the installation After replacing a part or parts, you must close the computer cover and reconnect all the cables, including telephone lines and power cords. Some parts will require confirming updated information in the Setup Utility program. Refer to “Starting the Setup Utility” in the Hardware Maintenance Manual. To complete the installation: 1. Ensure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer.
4. Reconnect the external cables and power cords to the computer. Refer to “Locating connectors on the front of the computer” and “Locating connectors on the rear of the computer”. Note: In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.
Appendix. Declaration Thank you for using Lenovo products. Carefully read all documents shipped with your computer before you install and use the product for the first time. Lenovo is not responsible for any loss except when caused by installation and operations performed by Lenovo professional service personnel. You are responsible if you fail to operate the product according to instructions and requirements in the manuals included with your computer, or operate the product inappropriately.
Trademarks Lenovo and the Lenovo logo, IdeaCentre and IdeaCentre logo are trademarks of Lenovo in the United States, other countries, or both. Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel Inside is a trademark of Intel Corporation in the U.S. and/or other countries.
Energy Star Statement ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation. The following machine types have been designed and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture.
Enabling ErP compliance mode You can enable the energy-related products directive (ErP) compliance mode through the Power menu in the Setup Utility program. This mode reduces electricity consumption when your computer is in standby mode or turned off. To enable ErP compliance mode in the Setup Utility program, do the following: 1. Repeatedly press and release the F1 key when turning on the computer to start the Setup Utility program. 2.
