ThinkCentre E63z User Guide Machine Types: 10D4, 10D5, 10D6, 10D7, 10E0, 10E1, 10E2, 10E3, 10EJ, 10EK, 10EL, and 10EM
Note: Before using this information and the product it supports, be sure to read and understand the Chapter 1 “Read this first: Important safety information” on page 1 and Appendix F “Notices” on page 147. Second Edition (November 2014) © Copyright Lenovo 2014. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.
Contents About this manual. . . . . . . . . . . . v Chapter 1. Read this first: Important safety information. . . . . . . . . . . . 1 Power cords and power adapters . . . . General safety . . . . . . . . . . . . Electrical safety . . . . . . . . . . . Safety inspection guide . . . . . . . . Handling electrostatic discharge-sensitive devices . . . . . . . . . . . . . . Grounding requirements . . . . . . . . Safety notices (multi-lingual translations) . . . . . . . . . . . . . . . . . 1 1 2 4 . . . . .
Good maintenance practices . . . . . . . Moving your computer . . . . . . . . . . . 69 70 Recovering your operating system if Windows 8.1 fails to start. . . . . . . . . . . . . 95 Chapter 8. Troubleshooting and diagnostics . . . . . . . . . . . . . . 71 Chapter 11. Installing or replacing hardware . . . . . . . . . . . . . . . 97 Basic troubleshooting . . . . . . . . . . . Troubleshooting procedure . . . . . . . . . Troubleshooting . . . . . . . . . . . . . Audio problems . . . . . . . . . . .
Eurasian compliance mark . . . Brazil regulatory notice . . . . Mexico regulatory notice . . . . Additional regulatory information . . . . . . . . . . . . . . . . . . . . . . . . . . . . Appendix B. WEEE and recycling information . . . . . . . . . . . . . Important WEEE information . . . . . . . Recycling information for Japan . . . . . . Recycling information for Brazil . . . . . . Battery recycling information for Taiwan . . . Battery recycling information for the European Union . . . . . . . . .
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About this manual This manual provides service and reference information for ThinkCentre® computers listed on the front cover. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkCentre computers. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively.
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Chapter 1. Read this first: Important safety information This chapter contains the safety information that you must be familiar with. Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object.
• Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. • Keep your tool case away from walk areas so that other people will not trip over it. • Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.
• Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. • Disconnect all power before: – Performing a mechanical inspection – Working near power supplies – Removing or installing Field Replaceable Units (FRUs) • Before you start to work on the machine, unplug the power cord.
Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide.
• Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices. • Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement.
• Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. • Disconnect the attached power cords, telecommunications systems, networks, and modems before you open the device covers, unless instructed otherwise in the installation and configuration procedures.
≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. 2 1 Chapter 1.
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≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) 2 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1.
Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. • Todo equipamento que for conectado a este produto deve ser conectado a tomadas corretamente instaladas. • Quando possível, utilize apenas uma das mãos para conectar ou desconectar cabos de sinal.
• A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto. Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e evite exposição direta ao feixe. ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.
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2 1 Chapter 1.
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DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. • Branchez tous les cordons d'alimentation sur un socle de prise de courant correctement câblé et mis à la terre.
ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser. Aucune pièce de l'unité n'est réparable.
2 1 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen. • Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
• über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden. Das Gerät enthält keine zu wartenden Teile.
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PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. • Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra.
ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. • L'utilizzo di controlli, regolazioni o l'esecuzione di procedure non descritti nel presente manuale possono provocare l'esposizione a radiazioni pericolose.
Chapter 1.
2 1 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. • Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra.
• No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración. • Conecte y desconecte los cables, como se describe en la tabla siguiente, cuando instale, mueva o abra las cubiertas de este producto o de los dispositivos conectados.
Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Adopte procedimientos seguros al levantar el equipo.
Chapter 2.
Locating connectors, controls, and indicators on the front of your computer The following illustration shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1.
Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer. Figure 2. Rear connector locations 1 USB 2.
Locating major FRUs and CRUs The following figure shows the locations of the major FRUs and Customer Replaceable Units (CRUs) in the computer. To remove the computer cover, see “Removing the computer cover” on page 102. Note: The components in your computer might look slightly different from the illustration.
Figure 3. Locating major FRUs and CRUs The following table lists the major FRUs and identifies which FRUs are also self-service CRUs or optional-service CRUs. Notes: Chapter 2.
• Self-service CRUs: These CRUs unplug or are secured by no more than two screws. Examples of these types of CRUs include the keyboard, the mouse, any USB device, and the power cord. Other self-service CRUs depending on product design might include memory modules, adapter cards, hard disk drives, and optical drives. • Optional-service CRUs: These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws.
Figure 4.
11 SATA storage-drive connector 12 Touch screen connector 13 Control-button-board connector 14 Converter board connector 15 System fan connector Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the bottom of your computer as shown. Figure 6.
Adjusting the frame stand Your computer might come with a frame stand that you can use to adjust the computer to your comfortable position. Pull the stand open and adjust the position of the computer at an angle of between 10° and 60° as shown in the following illustration. CAUTION: Ensure that the angle is at least 10° from the vertical position; otherwise, the computer might be unstable and tip over. 60 Figure 7.
• On Windows 8.1, go to the desktop and move your pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings ➙ PC info to view the information.
• System Management (SM) Basic Input/Output System (BIOS) and SM software The SMBIOS specification defines data structures and access methods that can be used to read management data stored in the BIOS of a computer. • Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The message usually is sent by a program running on another computer on the same LAN.
Specifications This section lists the physical specifications for your computer. Dimensions and weight without package Width: 488 mm (19.21 inches) Height: 346 mm (13.62 inches) Depth: 62 mm (2.44 inches) Maximum configuration as shipped: 4.8 kg (12.86 lb) Dimensions and weight with package Width: 590 mm (23.23 inches) Height: 449 mm (17.68 inches) Depth: 140 mm (5.51 inches) Maximum configuration as shipped: 7.23 kg (19.
Accessing Lenovo programs on the Windows 7 operating system You can access Lenovo programs on the Windows 7 operating system through Windows Search or from Control Panel. The icon name displayed in the search result or Control Panel might be different from the program name. You can find the program by its program name or icon name as shown in the Lenovo programs available on the Windows 7 operating system table.
• If you cannot find the program you need, click the arrow icon in the bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen. Note: Depending on your computer model, some of the Lenovo programs might not be available.
or tablets. As a result, you can access, edit, and share your files from anywhere. With Lenovo Reach, you also can add your favorite Web services to your cloud desktop and stay logged-in to Web sites with the cloud password manager. • Lenovo Settings (Windows 8.1) Use the Lenovo Settings program to enhance your computing experience. You can turn your computer into a portable hotspot, configure camera and audio settings, optimize your power plan settings, and create and manage multiple network profiles.
The View Management Utility program enables you to easily organize your open windows. It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop. The program also is able to work across multiple monitors to improve your productivity.
Chapter 3. Using your computer This chapter provides information about the following topics: • “Registering your computer” on page 43 • “Using keyboard shortcuts” on page 43 • “Using the wheel mouse” on page 44 • “Setting the computer volume” on page 45 • “Using the single-touch or multi-touch feature” on page 46 • “Navigating among screens on the Windows 8.1 operating system” on page 46 • “Accessing Control Panel on the Windows 8.
Using the wheel mouse The wheel mouse has the following controls: 1 Primary mouse button: Use this button to select or start a program or menu item. 2 Wheel: Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action. 3 Secondary mouse button: Use this button to display a menu for the active program, icon, or object. You can view and change the settings of your mouse by doing the following: 1.
To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8.1 operating system, do the following: 1. Open Control Panel. 2. Click Hardware and Sound ➙ Power Options. 3. In the left panel, click Choose what the power button does. 4. In the Shutdown setting section, clear Turn on fast startup. Note: If the settings are unavailable, click Change settings that are currently unavailable. 5. Click Save changes.
Note: For detailed information on how to open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 2. In the Sound section, click Adjust system volume. 3. Move the slider up to increase or down to decrease the volume. Using the single-touch or multi-touch feature Note: The single-touch and multi-touch features are available only on some models. Depending on your computer model, your computer comes with the single-touch or multi-touch feature.
• Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon at the bottom. • Swipe in from the right edge of the screen to display the charms; then tap Start.
3. Click Control Panel. • From the Start screen 1. Click the down arrow in the bottom-left corner of the screen to go to the Apps screen. 2. Scroll to the right side, and click Control Panel in the Windows System section. Frequently asked questions The following are some of the frequently asked questions and their answers. The answers can help you optimize the use of your computer. For the answers to more frequently asked questions about using your computer, go to: http://www.lenovo.
Chapter 4. You and your computer This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions. Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.
Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best. Sitting in the same position for a long time can cause fatigue. The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.
• Location of electrical outlets • Length of power cords • Length of the cables that are connected to the monitor and other devices When arranging your workspace: • Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical outlet. • Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally. For more information about power cords, see “Power cords and power adapters” on page 1.
• For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type Narrator into the search field. In the list of results, click Narrator. For more information about how to use and configure Narrator, see the Windows Help and Support information system. Screen-reader technologies Screen-reader technologies are primarily focused on software program interfaces, help information systems, and a variety of online documents.
Note: For touch-screen computer models, you also can zoom in and zoom out by using touch gestures instead of the keyboard. See “Zoom” on page 53. Zoom You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects. • From the keyboard: – Zoom in: Press the Windows logo key + the plus-sign key (+) to enlarge the size of text, pictures, maps, or other objects.
To open On-Screen Keyboard, do the following: • For Windows 7: Click the Start button. Then, type On-Screen Keyboard into the search field. In the list of results, click On-Screen Keyboard. • For Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type On-Screen Keyboard into the search field. In the list of results, click On-Screen Keyboard.
Chapter 5. Security This chapter provides information about how to protect your computer from theft and unauthorized use. Security features The following security features are available on your computer: • Computrace Agent software embedded in firmware The Computrace Agent software is an IT asset management and computer theft recovery solution. The software detects if changes have been made on the computer, such as hardware, software, or the computer call-in location.
Attaching a Kensington-style cable lock You can use a Kensington-style cable lock to secure your computer to a desk, table, or other non-permanent fixture. Connect the lock to the security-lock slot at the rear of your computer. Depending on the type selected, the lock can be operated with a key or combination. The lock also locks the buttons used to open the computer cover. This is the same type of lock used on many notebook computers.
Windows passwords Depending on your version of the Windows operating system, you can use Windows passwords for a variety of features, including access control and individual user settings. For more information, see the Windows Help and Support information system. Using and understanding firewalls A firewall can be hardware, software, or a combination of both depending on the level of security required. Firewalls work on a set of rules to determine which inbound and outbound connections are authorized.
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Chapter 6. Advanced configuration This chapter provides the following information to help you configure the computer: • “Using the Setup Utility program” on page 59 • “Updating or recovering the BIOS” on page 63 Using the Setup Utility program The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.
Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. You do not have to set any passwords to use your computer. However, using passwords improves computer security. If you decide to set any passwords, read the following topics.
3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations” on page 60.
4. Press F10 to save changes and exit the Setup Utility program. See “Exiting the Setup Utility program” on page 62. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go to: http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.
• If you do not want to save the settings, select Exit ➙ Discard Changes and Exit, and then press Enter. When the Reset Without Saving window displays, select Yes, and then press Enter to exit the Setup Utility program. • If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS.
Changing the BIOS settings before installing a new operating system BIOS settings vary by operating system. Change the BIOS settings before installing a new operating system. To change the BIOS settings, do the following: 1. Start the Setup Utility program. See “Starting the Setup Utility program” on page 59. 2. From the Setup Utility program main menu, select Exit ➙ OS Optimized Default. 3. Depending on the operating system to be installed, do one of the following: • To install the Windows 8.
To update the BIOS from a disc, do the following: 1. Turn off your computer. 2. Press the power button to turn on the computer. Then repeatedly press and release the F12 key until the startup device menu window opens. 3. From the startup device menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins. 4. When prompted to change the serial number, it is suggested that you do not make this change by pressing N.
13. Press the power button to turn on the computer and restart the operating system.
Chapter 7. Preventing problems This chapter provides information that can help you avoid common problems and keep your computer running smoothly. Keeping your computer current In some situations you might find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer. Getting the latest device drivers for your computer Note: Lenovo makes constant improvements to its Web sites.
Using the System Update program The System Update program (hereinafter referred to as System Update) provides regular access to system and software updates for your computer to keep your system and software up-to-date. System Update gathers information from the Lenovo Help Center about new updates for your computer. Then System Update sorts and displays each update as critical, recommended, or optional to help you understand the importance. You have complete control of which updates to download and install.
1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Ensure that no liquid drips onto or between the keys. 3. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer. Note: Avoid spraying cleaner directly onto the keyboard.
• Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis. • Back up critical data regularly on removable media memory, such as discs and USB storage devices, and store the removable media in a safe location. The frequency of making backup copies depends on how critical the data is to you or your business. • Back up your data on the storage drive regularly • Keep your computer software, device drivers, and operating system up-to-date.
Chapter 8. Troubleshooting and diagnostics This chapter provides information about diagnosing and troubleshooting computer problems. If your computer problem is not described here, see Chapter 12 “Getting information, help, and service” on page 129 for additional troubleshooting resources. Basic troubleshooting The following table provides some basic instructions to help you troubleshoot your computer problems. Note: If you cannot correct the problem, have the computer serviced.
Symptom Action The operating system does not start. Ensure that the startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see “Selecting a startup device” on page 61. The computer beeps multiple times before the operating system starts. Ensure that no keys are stuck.
1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed. 2. Run the diagnostic program to ensure your computer is operating correctly. 3. Reinstall the new hardware option or software following the instructions provided by the manufacturer.
• If Small Computer System Interface (SCSI) devices are installed, ensure that the last external device in each SCSI chain is terminated correctly. For more information, see your SCSI documentation.
4. Double-click USB Enhanced Performance Keyboard. – On Windows 8.1: 1. Open Control Panel. For more information, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 2. Click Hardware and Sound. 3. Click Devices and Printers. 4. Double-click USB Enhanced Performance Keyboard. The mouse does not work Solutions: • Connect the mouse cable to a USB connector or PS/2 mouse connector.
• Install the device drivers for the application programs. Refer to the documentation for the affected application program to check whether any device drivers are required. The image appears to be flickering Solution: Reset the refresh rate. 1. Open Control Panel. Note: To open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47 2. Click Hardware and Sound ➙ Adjust screen resolution ➙ Advanced settings. 3.
5. Click Update Driver Software, and then follow the instructions on the screen. • Set the same duplex for the switch port and the adapter. If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode might degrade performance, cause data loss, or result in lost connections. • Install all networking software that is necessary for your network environment. Check with your LAN administrator for the necessary networking software.
2. Open Control Panel. Note: For detailed information on how to open Control Panel on Windows 8.1, see “Accessing Control Panel on the Windows 8.1 operating system” on page 47. 3. Click Hardware and Sound ➙ Sound. 4. Select the Playback tab. 5. If you are using the Headset profile, select Bluetooth Hands-free Audio, and then click Set Default. If you are using the AV profile, select Stereo Audio, and then click Set Default. 6. Click OK. Note: Bluetooth is supported only on some computer models.
Note: Depending on the volume of the hard disk drives and amount of data stored on the hard disk drives, the disk-defragmentation process might take up to several hours. • On Windows 7: 1. Close any open programs and windows. 2. Click Start ➙ Computer. 3. Right-click your C drive entry and then click Properties. 4. Click Defragment now under the Tools tab to start a disk-defragmentation process. • On Windows 8.1: 1. Close any open programs and windows. 2. Open File Explorer. 3.
Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web. Some application programs do not work as expected Solutions: • If you are having difficulty with performing a specific task within an application program, refer to the help system for the program. • If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system.
Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. • Your can download the Lenovo Solution Center program from http://www.lenovo.com/diags. • If you are using a Windows operating system other than Windows 7 or Windows 8.1, go to http://www.lenovo.
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Chapter 9. Service checkout and symptom-to-FRU index This chapter provides information about general service checkout and symptom-to-FRU index. Service checkout Attention: The drives in the computer you are servicing might have been rearranged or the drive startup sequence changed. Be extremely careful during write operations such as copying, saving, or formatting. Data or programs can be overwritten if you select an incorrect drive.
– What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? • Diagnostics version – Type and version level • Hardware configuration – Print (print screen) configuration currently in use – BIOS level • Operating system software – Type and version level Notes: To eliminate confusion, identical systems are considered identical only if they: 1.
Error FRU/Action The start-up drive is not in the boot sequence in configuration. Check the configuration and ensure the start-up drive is in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted. The drive must be formatted. Do the following: 1. Attempt to back up the data on the failing hard disk drive. 2. Using the operating system programs, format the hard disk drive.
• Starts the video operation • Verifies that the boot drive is working If the POST detects a problem, an error message appears on the screen. A single problem can cause several error messages to appear. When you correct the cause of the first error message, the other error messages probably will not appear on the screen the next time you turn on the system. Error code POST error message Description/Action 0135 Fan failure The system might be overheating. Press F10 to exit.
Message/Symptom Computer will not perform a Wake On LAN (if applicable) FRU/Action 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program” on page 59) 4. Ensure network administrator is using correct MAC address. 5. Ensure no interrupt or I/O address conflicts. 6.
Message/Symptom Program loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive FRU/Action 1. Run the Setup Utility program and check Startup sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5. Power Supply RPL computer cannot access programs from its own hard disk. 1. If network administrator is using LCCM Hybrid RPL, check startup sequence: a. First device - network b. Second device - hard disk 2.
Chapter 10. Recovery information This chapter provides information about the recovery solutions. There are a variety of methods to choose from when considering how to recover from a software- or hardware-related problem. Some methods vary depending on the type of operating system that is installed. You can restore the computer settings using a program or the recovery disc set. For more information about using the recovery disc set, see the documentation that comes with the disc set.
Creating recovery media Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media Attention: When you use recovery media to restore the storage drive to the factory-default state, all the files currently on the storage drive will be deleted.
• “Performing a recovery operation from the Rescue and Recovery workspace” on page 91 Performing a recovery operation from Windows 7 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow. 3.
Note: After restoring your computer storage drive to the factory-default state, you might have to reinstall device drivers for some devices. See “Reinstalling programs and device drivers” on page 92. For more information about the features of the Rescue and Recovery workspace, click Help. Creating and using a rescue medium Create rescue media using discs or USB storage devices as early as possible.
• “Reinstalling preinstalled programs and device drivers” on page 93 • “Reinstalling programs and device drivers that are not preinstalled” on page 93 Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS. 3.
Reinstalling device drivers that are not preinstalled To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. Note: Reinstalling device drivers will change the current configuration of your computer. Reinstall device drivers only when it is necessary to solve a problem on your computer. Solving recovery problems Note: Ensure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program.
1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
2. Open Create Recovery Media from the Start screen. If you cannot find the tile of the program on the screen, click or tap the arrow icon in the bottom-left corner of the screen to open Create Recovery Media from the Apps screen. 3. Click or tap OK. 4. Select or tap the device on which you want to create recovery media from the drop-down list box and then click or tap OK. Note: Click or tap Refresh if you cannot find the device on which you want to create recovery media. 5.
Chapter 11. Installing or replacing hardware This chapter provides instructions on how to install or replace hardware for your computer. Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.
This section provides instructions on how to install or remove the ac power adapter. To install the ac power adapter, connect the ac power adapter cable to the ac power adapter connector at the rear of your computer. Then, connect the power cord on the other end to a workable electrical outlet. Figure 9. Connecting the ac power adapter To remove the ac power adapter, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
2. Disconnect the ac power adapter cable from the computer. Figure 10. Disconnecting the ac power adapter Removing and installing the frame stand Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To remove and install the frame stand, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
3. Remove the four screws that secure the frame stand. Then, lift the frame stand to remove it from the computer. Figure 11. Removing the frame stand 4. To install the frame stand, position the frame stand over the computer so that the three tabs 1 align with the corresponding holes in the computer cover. Then, install the four screws to secure the frame stand to the computer cover.
Figure 12. Installing the frame stand Removing and installing the feet Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to remove and install the feet. To remove and install the feet, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer.
3. Remove the two screws 1 that secure the feet. Then, lift the feet to remove them from the computer. Figure 13. Removing the feet 4. To install the feet, position the feet on the computer cover so that the holes in the feet align with the corresponding holes in the computer cover. Then, install the two screws to secure the feet to the computer cover. Removing the computer cover This section provides instructions on how to remove the computer cover.
5. Loosen the two screws 1 at the bottom of the computer. Then, lift the computer cover to remove it from the computer. Figure 14. Removing the computer cover Replacing the 2.5-inch storage drive This section provides instructions on how to replace the 2.5-inch storage drive. Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Note: The 2.5-inch storage drive might be a 2.
5. Remove the screw that secures the storage-drive bracket. Then, push the storage-drive bracket with the storage drive as shown to remove it from the storage-drive connector on the system board. Figure 15. Removing the storage-drive bracket with the storage drive 6. Remove the four screws that secure the storage drive to the bracket. Then, push the storage drive as shown to remove it from the bracket. Note: Do not touch the circuit board on the bottom of the storage drive. Figure 16.
Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. To replace the internal speakers, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
7. To install the new internal speakers, position the new internal speakers on the LCD front bezel so that the screw holes in each internal speaker align with the corresponding holes in the front bezel. Then, install the four screws to secure the internal speakers to the LCD front bezel. Figure 18. Installing the internal speakers 8. Route the cable of new internal speakers, and then connect the cable to the system board. See “Locating parts on the system board” on page 32.
5. Remove the five screws that secure the system-board shield. Then, lift the system-board shield to remove it from the chassis. Figure 19. Removing the system-board shield 6. To install the system-board shield, position the system-board shield into the chassis so that the screw holes in the system-board shield align with the corresponding holes in the chassis. Then, install the five screws to secure the system-board shield to the chassis.
6. Remove the two screws that secure the integrated camera. Then, lift the integrated camera to remove the camera from the front bezel. Figure 20. Removing the integrated camera 7. To install the new integrated camera, connect the integrated-camera cable to the new integrated camera. 8. Position the integrated camera over the LCD front bezel so that the screw holes 1 in the camera align with the corresponding holes 2 in the front bezel.
This section provides instructions on how to replace the converter board. To replace the converter board, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2. Place a soft, clean towel or cloth on the desk or surface.
• If you are installing a memory module, go to step 7. • If you are replacing a memory module, open the retaining clips and gently pull the memory module out of the memory slot. Figure 23. Removing a memory module 7. Position the new memory module so that the notch 2 on the memory module aligns with the key 1 in the memory slot. Then, insert the memory module into the memory slot at an angle of about 20 degrees.
Replacing the coin-cell battery Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to replace the coin-cell battery. Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-port assignments (configuration).
11. Connect the external cables and the ac power adapter to the computer. 12. Turn on the computer and all attached devices. Note: When you turn on the computer for the first time after replacing the coin-cell battery, an error message might be displayed. This is normal after replacing the coin-cell battery. 13. Use the Setup Utility program to set the date, time, and any passwords. See “Using the Setup Utility program” on page 59.
7. Remove the Wi-Fi card from the mini PCI Express card slot as shown. Figure 28. Removing the Wi-Fi card 8. To install the new Wi-Fi card, insert the notched end of the new Wi-Fi card into the mini PCI Express card slot at an angle of about 20 degrees. Ensure that the Wi-Fi card is inserted firmly. Then, pivot the Wi-Fi card downward so that the screw hole in the Wi-Fi card aligns with the mounting stud on the system board. Figure 29. Installing the Wi-Fi card Chapter 11.
9. Install the screw to secure the Wi-Fi card to the system board. Then, connect the two Wi-Fi antenna cables to the Wi-Fi card. Figure 30. Securing the Wi-Fi card and connecting cables 10. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127.
Figure 31. Removing the control-button board 7. Take out the control-button board to remove the board from the LCD front bezel. Figure 32. Taking out the control-button board 8. Install the control-button board to the LCD front bezel, and ensure that the control-button board is secured by the latches firmly. Chapter 11.
Figure 33. Installing the control-button board 9. Route the cable of the control-button board, and then connect the cable to the system board. See “Locating parts on the system board” on page 32. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127.
7. Remove the three screws that secure the system fan. Then, lift the system fan to remove it from the chassis. Figure 34. Removing the system fan 8. To install the new system fan, position the new system fan in the chassis so that the three screw holes in the new system fan align with the corresponding holes in the chassis. Then, install the three screws to secure the system fan to the chassis. 9. Route the cable of the new system fan, and then connect the cable to the system board.
3. Remove the frame stand. See “Removing and installing the frame stand” on page 99. 4. Remove the computer cover. See “Removing the computer cover” on page 102. 5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 106. 6. Follow the sequence 1 , 2 , 3 , 4 as shown to loosen the four screws that secure the heat sink assembly to the system board. Then, remove the screw 5 as shown. Lift the failing heat sink assembly to remove it from the system board. Notes: a.
Figure 36. Installing the heat sink assembly 9. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127.
3. Remove the frame stand. See “Removing and installing the frame stand” on page 99. 4. Remove the computer cover. See “Removing the computer cover” on page 102. 5. Remove the system-board shield. See “Removing and installing the system-board shield” on page 106. 6. Remove the heat sink assembly. See “Replacing the heat sink assembly” on page 117. 7. Remove the memory modules. See “Installing or replacing a memory module” on page 109. 8. Remove the coin-cell battery.
To install the new system board, position the new system board in the chassis so that the eight screw holes in the system board align with the corresponding holes in the chassis. Then, install the eight screws to secure the system board to the chassis. 1. Route all the cables that you disconnected from the system board, and then connect the cables to the system board. See “Locating parts on the system board” on page 32. 2. Install the Wi-Fi card. See “Replacing the Wi-Fi card” on page 112. 3.
7. Record the cable routing and disconnect other cables that might prevent your operation. Then, disconnect the cables from the system board. 8. Remove the screws 1 and 2 as shown that secure the chassis to the LCD front bezel. Figure 40. Removing the screws that secure the chassis to the LCD front bezel 9. Pivot the retaining clips 1 outward as shown one by one to remove the chassis from the LCD panel. Figure 41.
10. Detach the tape and connectors that secure the LCD panel as shown. Then, pivot the retaining clips 1 as shown one by one to remove the LCD panel from the LCD front bezel. Figure 42. Removing the LCD panel 11. To install the new LCD panel, align the new LCD panel with the LCD bezel. Then, attach the tape and connectors to secure the LCD panel to the LCD bezel. 12. Position the chassis with the new LCD panel so that it is secured by the retaining clips on the front bezel.
14. Install the system-board shield. See “Removing and installing the system-board shield” on page 106. 15. Route and connect all the cables that you have disconnected. See “Locating parts on the system board” on page 32. What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 127.
3. Open the battery compartment cover, and Install two AAA batteries according to the polarity indicators. Figure 45. Installing the keyboard batteries 4. Take away the USB dongle from the keyboard compartment or from the wireless mouse compartment and connect it to an available USB connector on the computer. See “Replacing the wireless mouse” on page 125. 5. Close the compartment cover. The keyboard is ready for use. Replacing the wireless mouse To replace the wireless mouse, do the following: 1.
Figure 47. Taking out the USB dongle 5. Connect the USB dongle to an available USB connector on your computer. Figure 48. Connecting the USB dongle to a USB connector 6. Insert two AA batteries into the mouse compartment according to the polarity indicators. Figure 49. Installing the mouse batteries 7. Close the battery compartment cover and slide it forward until it clicks into place.
Figure 50. Closing the battery compartment cover 8. Push the power switch to the on position on the bottom of the wireless mouse until the LED (light-emitting diode) is on. Figure 51. Pushing the power switch to the on position Notes: • The green LED indicates that the mouse is ready for use. • The flashing amber LED indicates a low battery power level. • Push the power switch to the off position when you are not using the mouse to extend the battery life.
3. Position the computer cover into place and then tighten the two screws 1 to secure the computer cover. Figure 52. Installing the computer cover 4. Install the frame stand. See “Removing and installing the frame stand” on page 99. 5. If a Kensington-style cable lock is available, lock the computer cover. See “Attaching a Kensington-style cable lock” on page 56 6. Connect the external cables and the ac power adapter to the computer. 7.
Chapter 12. Getting information, help, and service This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo. Information resources You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely.
• Access troubleshooting and support information for your computer model and other supported products. • Find the service and support phone numbers for your country or region. • Find a Service Provider located near you. Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.
• • • • • • Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration.
Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.
Appendix A. Regulatory information Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list. Electronic emissions notices The following information refers to Lenovo personal computer machine types 10D4, 10D5, 10D6, 10D7, 10E0, 10E1, 10E2, 10E3, 10EJ, 10EK, 10EL, and 10EM.
This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
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Appendix B. WEEE and recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.
Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.
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Appendix C. Restriction of Hazardous Substances Directive (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”). For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.
Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.
Appendix D.
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Appendix E. ENERGY STAR model information ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices. Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation.
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Appendix F. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Rescue and Recovery The Lenovo logo The ThinkCentre logo ThinkCentre ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies. Linux is a registered trademark of Linus Torvalds. Other company, product, or service names may be trademarks or service marks of others.
Index D 2.
safety 129 warranty 129 Input/Output (I/O) features 36 installing computer cover 127 control-button board 114 memory module 109 operating system 64 system-board shield 106 integrated camera replacing 107 internal drives 36 internal speakers replacing 104 Power-on password 60 setting, changing, deleting 60 physical specifications 38 power features 36 power-on self-test (POST) 63 Power-on, password 60 programs, updating system 63 purchasing additional services 131 R K Kensington-style cable lock 56 keyboar
purchasing additional 131 setting password 60 settings changing 59 viewing 59 Setup Utility 59 Setup Utility program, starting 59 Setup Utility, exiting 62 software recovering 89 solving recovery problems 94 starting the Setup Utility program 59 startup device 61 sequence, changing 61 temporary, selecting 61 static-sensitive devices, handling 97 system management 36 programs 63 system board locating parts 32 replacing 119 system fan replacing 116 system-board shield installing 106 removing 106 W warranty i
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