Tablet User Manual

Chapter10.Gettingsupport

ThereismoretoowningaThinkPadNotebookthanhavingapowerful,portablecomputer.Thischapter

providesinformationaboutgettinghelpandsupportfromLenovo.

Thischaptercontainsthefollowingtopics:

•“BeforeyoucontactLenovo”onpage133

•“Gettinghelpandservice”onpage134

•“Purchasingadditionalservices”onpage136

BeforeyoucontactLenovo

Often,youcansolveyourcomputerproblemsbyreferringtotheinformationintheexplanationsoferror

codes,runningthediagnosticprograms,orbyconsultingtheThinkPadWebsite.

Registeringyourcomputer

ToregisteryourThinkPadproductswithLenovo,goto:http://www.lenovo.com/register.Thiscanhelp

authoritiesreturnyourcomputertoyouifitislostorstolen.RegisteringyourcomputeralsoenablesLenovo

tonotifyyouaboutpossibletechnicalinformationandupgrades.

Formoreinformationaboutregisteringyourcomputer,referto“Registeringyourcomputer”onpage25

Downloadingsystemupdates

Downloadingupdatedsoftwaremightresolveproblemsyouexperiencewithyourcomputer.

Todownloadupdatedsoftware,gotothefollowingWebsiteandfollowtheinstructionsonthescreen:

http://www.lenovo.com/ThinkPadDrivers.

Recordinginformation

BeforeyoutalktoaLenovorepresentative,recordthefollowingimportantinformationaboutyourcomputer.

Recordingproblemsymptomsanddetails

Collecttheanswerstothequestionsbelowbeforeyoucallforhelp.Then,youwillbeabletogethelp

asquicklyaspossible.

•Whatistheproblem?Isitcontinuousorintermittent?

•Isthereanerrormessage?Whatistheerrorcode,ifany?

•Whatoperatingsystemareyouusing?Whichversion?

•Whichsoftwareapplicationswererunningatthetimeoftheproblem?

•Cantheproblembereproduced?Ifso,how?

Recordingsysteminformation

Theserialnumberlabelisonthebottomofyourcomputer.Recordthemachinetypeandtheserialnumber.

•WhatisthenameofyourLenovoproduct?

•Whatisthemachinetype?

•Whatistheserialnumber?

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