User Guide ThinkPad Edge E420s
Notes: Before using this information and the product it supports, be sure to read the following: • Safety and Warranty Guide • Regulatory Notice • “Important safety information” on page vi • Appendix C “Notices” on page 167 The Safety and Warranty Guide and the Regulatory Notice have been uploaded to the Web site. To refer to them, go to http://www.lenovo.com/support, and then click User Guides & Manuals. First Edition (March 2011) © Copyright Lenovo 2011.
Contents Read this first . . . . . . . . . . . . . . v Important safety information . . . . . . . . . . vi Conditions that require immediate action . . vii Safety guidelines . . . . . . . . . . . . vii Chapter 1. Product Overview . . . . . . 1 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . Front view. . . . . . . . . . . . . Right-side view. . . . . . . . . . . Left-side view . . . . . . . . . . . Bottom view . . . . . . . . . . . . Rear view . . . . . . . . . . . . .
Using and understanding firewalls . . . . . . . Protecting data against viruses . . . . . . . . 66 66 Chapter 5. Recovery overview . . . . 69 Creating and using recovery media . . . . . Creating recovery media . . . . . . . . Using recovery media . . . . . . . . . Performing backup and recovery operations . . Performing a backup operation . . . . . Performing a recovery operation . . . . . Using the Rescue and Recovery workspace . . Creating and using a rescue medium . . . . . Creating a rescue medium .
Wireless related information . . . . . . . . . Location of the UltraConnect wireless antennas . . . . . . . . . . . . . . . Locating wireless regulatory notices . . . . Export classification notice . . . . . . . . . . Electronic emission notices. . . . . . . . . . Federal Communications Commission Declaration of Conformity . . . . . . . . Industry Canada Class B emission compliance statement . . . . . . . . . . . . . . . European Union - Compliance to the Electromagnetic Compatibility Directive . . .
iv User Guide
Read this first Be sure to follow the important tips given here to continue to get the most use and enjoyment out of your computer. Failure to do so might lead to discomfort or injury, or cause your computer to fail. When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot. The temperature they reach depends on the amount of system activity and the level of charge in the battery.
Protect your computer and data when moving it. Before moving a computer equipped with a hard disk drive, do one of the following, and make sure that the power switch is off or is blinking: • Turn it off. • Put it in sleep (standby) mode • Put it in hibernation mode. This will help to prevent damage to the computer, and possible loss of data. Handle your computer gently. • Do not drop, bump, scratch, twist, hit, vibrate, push, or place heavy objects on your computer, display, or external devices.
Conditions that require immediate action Products can become damaged due to misuse or neglect. Some product damage is serious enough that the product should not be used again until it has been inspected and, if necessary, repaired by an authorized servicer. As with any electronic device, pay close attention to the product when it is turned on. On very rare occasions, you might notice an odor or see a puff of smoke or sparks vent from your product. Or you might hear sounds like popping, cracking or hissing.
Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.
Power cords and power adapters DANGER Use only the power cords and power adapters supplied by the product manufacturer. The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly. Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.
Plugs and outlets DANGER If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician. Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.
Batteries DANGER Personal computers manufactured by Lenovo contain a coin cell battery to provide power to the system clock. In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts. This system does not support batteries that are not genuine Lenovo-made or authorized.
Rechargeable battery notice DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack. A battery pack other than the one specified by Lenovo, or a disassembled or modified battery pack is not covered by the warranty. If the rechargeable battery pack is incorrectly replaced, there is danger of an explosion. The battery pack contains a small amount of harmful substances.
Heat and product ventilation DANGER Computers, ac power adapters, and many accessories can generate heat when turned on and when batteries are charging. Notebook computers can generate a significant amount of heat due to their compact size. Always follow these basic precautions: • When your computer is turned on or the battery is charging, the base, the palm rest, and some other parts may become hot.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. • Connect all power cords to a properly wired and grounded electrical outlet. • Connect to properly wired outlets any equipment that will be attached to this product.
DANGER Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. Liquid crystal display (LCD) notice CAUTION: The LCD is made of glass, and rough handling or dropping the computer can cause the LCD to break.
Notice for users in the U.S.A. Many PC products and accessories contain cords, cables or wires, such as power cords or cords to connect the accessory to a PC. If this product has such a cord, cable or wire, then the following warning applies: WARNING Handling the cord on this product or cords associated with accessories sold with this product will expose you to lead, a chemical known to the State of California to cause cancer, and birth defects or other reproductive harm. Wash hands after handling.
Chapter 1. Product Overview This chapter provides information about the locations of connectors, locating important product information, computer features, specifications, operating environment, and preinstalled software programs.
Front view Figure 1.
3 Integrated camera Some models have the integrated camera. By using this camera, you can take pictures or hold a video conference. For more information about how to use the camera, refer to “Using an integrated camera” on page 49. 4 ThinkLight® You can use your computer under less than perfect lighting conditions. To illuminate the keyboard, turn on the ThinkLight by pressing Fn+Space. To turn it off, press Fn+Space again.
The keyboard contains the unique TrackPoint® pointing device. Pointing, selecting, and dragging are all part of a single process that you can perform without moving your fingers from typing position. Move your fingertip across the UltraNav® touch pad to move the pointer. The TrackPoint and TrackPoint buttons provide functions similar to those of a mouse and its buttons.
1 Always On USB connector The Always On Universal Serial Bus connector is used for connecting devices compatible with a USB interface, such as a printer or a digital camera. By default, even if your computer is in sleep (standby) mode, the Always On USB connector still enables you to charge some devices, such as iPod®, iPhone®, and BlackBerry® smartphones, by attaching the devices to the connector.
Left-side view Figure 3. ThinkPad Edge E420s left-side view 1 1 Power jack 2 Optical drive 3 Optical drive eject button 4 Media card reader slot Power jack The ac power adapter cable connects to the computer power jack to provide power to the computer and charge the battery. An indicator to the left of the connector shows the status of ac power. When the ac power adapter is connected the indicator is lit.
• MultiMediaCard Note: Your computer does not support the CPRM feature for SD card. For details, refer to the instructions in “Using the media card reader” on page 52. Bottom view Figure 4. ThinkPad Edge E420s bottom view 1 1 Fan 2 SIM card slot 3 Optical drive 4 Emergency reset hole 5 Battery 6 Hard disk drive (HDD) or solid state drive Fan The internal fan and louvers enable air to circulate in the computer and cool the central processor.
4 Emergency reset hole If your computer stops responding, and you cannot turn it off, press and hold the power switch for 4-6 seconds. If the computer still does not respond, remove the ac power adapter and reset the computer by inserting a straightened paper clip into the emergency reset hole to turn off the computer. 5 Battery Use your computer with battery power whenever ac power is unavailable. You can use Power Manager to adjust your power setting as needed.
1 SIM card door If your computer has a wireless WAN feature, it may require a SIM (Subscriber Identification Module) card to establish a wireless WAN (Wide Area Network) connections. Depending on the country of delivery, the SIM card may be already installed in the SIM card slot. 2 Ethernet connector Connect your computer to a LAN with the Ethernet connector. An indicator to the left of the connector shows the status of ac power. When the ac power adapter is connected the indicator is lit.
System-status indicators The illuminated dot in the ThinkPad logo on the outer lid of your computer and on the palm rest works as a system-status indicator: it shows whether the computer is in sleep (standby), hibernation, or normal mode. The meaning of the indicator is as follows: • Red: The computer is on (in normal mode). • Fast blinking red: The computer is entering sleep (standby) or hibernation mode. • Slow blinking red: The computer is in sleep (standby) mode.
Power-status indicators Your computer has an indicator that shows the status of ac power. The meaning of the indicator is as follows: • Green: The ac power adapter is connected. If a battery is installed on the computer, when this indicator is green it is charged. • Off: The ac power adapter is not connected.
Machine type and model label The machine type and model label identifies your computer. If you contact Lenovo for help, the machine type and model number will enable support technicians to identify your computer and provide the highest level of service. You can find the machine type and model of your computer in the label as shown below: FCC ID and IC Certification number label There is no FCC ID or IC Certification number for the PCI Express Mini Card shown on the enclosure of your computer.
If no integrated wireless PCI Express Mini Card has been preinstalled in your computer, you can install one. To do this, follow the procedure in “Installing and replacing the PCI Express Mini Card for wireless LAN/WiMAX connection” on page 88 or “Installing and replacing the PCI Express Mini Card for wireless WAN connection” on page 91. Certificate of Authenticity label The Certificate of Authenticity label for the preinstalled operating system is attached.
Features Processor • See the system properties of your computer. You can do this as follows: Click Start, right-click Computer (in Windows XP, My Computer); then from the pull down menu select Properties. Memory • Double data rate 3 (DDR3) synchronous dynamic random access memory – 2 slots; 1 customer accessible Storage device • 2.5-inch (7 mm height ) hard disk drive • 2.
• Multi-Burner drive Wireless features • Integrated wireless LAN • Integrated Bluetooth (on some models) • Integrated wireless WAN (on some models) • Integrated WiMAX (on some models) Security features • Fingerprint reader (on some models) Specifications This section lists the physical specifications for your computer. Size • Width: 349 mm (13.74 inch) • Depth: 236 mm (9.29 inch) • Height: 21.7 to 27.8 mm (0.85 inch to 1.
– At altitudes above 2438 m (8000 ft) Maximum temperature when operating under the unpressurized condition: 31.3°C (88°F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). • Relative humidity: – Operating: 8% to 80% – Non-operating: 5% to 95% If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.
Accessing applications in Windows 7 If you are using the Windows 7 operating system, you can access applications by following one of the methods below: • You can get the applications from the Lenovo ThinkVantage Tools. Click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. Then depending on the application you want to access, double-click the corresponding icon.
Table 2.
To open the fingerprint software, do the following: • Windows 7: See “Accessing applications in Windows 7” on page 17. • For Windows XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage Fingerprint Software.
Power Manager The Power Manager program provides convenient, flexible, and complete power management for your computer. By using the Power Manager program, you can adjust your power settings to give you the best balance between performance and power saving. To open Power Manager, do the following: • For Windows 7: See “Accessing applications in Windows 7” on page 17. • For Windows XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ Power Manager.
ThinkVantage GPS If the PCI Express Mini Card installed in your computer supports GPS, your computer can receive signals from GPS satellites and determine its location. If your computer is connected to the Internet, you can find your location on a real-time map provided by Google Maps or Microsoft® Bing™ Maps. To open ThinkVantage GPS, do the following: • For Windows 7: See “Accessing applications in Windows 7” on page 17. • For Windows XP: Click Start ➙ All Programs ➙ ThinkVantage ➙ ThinkVantage GPS.
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Chapter 2. Using your computer This chapter provides information on using some of the computer components. This chapter contains the following topics: • “Registering your computer” on page 23 • “Frequently asked questions” on page 23 • “Special keys and buttons” on page 25 • “Using the UltraNav pointing device” on page 29 • “Power management” on page 33 • “Connecting to the network” on page 37 • “Using a projector or external display” on page 45 • “Using the AMD PX 4.
• To achieve the best balance between performance and power saving, create and apply power plans (in Windows XP, power schemes) by use of Power Manager. • If your computer will be turned off for an extended period of time, you can prevent battery power by using the emergency reset hole. Refer to the information about the location of the emergency reset hole in “Bottom view” on page 7.
Special keys and buttons Your computer has several special keys and buttons. Volume and mute buttons To quickly adjust the volume of the sound from your computer, mute the sound entirely, set the microphone to mute, or control the video output from the integrated camera, press one of the following keys. Figure 6.
Function key combinations Figure 7. ThinkPad Edge E420s function key combinations Launching the camera and audio settings • F5 If you press F5, the camera and audio settings window is opened and the camera preview is turned on. From this window, you can change the camera and audio settings. Note: The Camera settings area only appears if your computer has an integrated camera. For more information, see “Using an integrated camera” on page 49.
– Computer display and external monitor (LCD + CRT display) – Computer display Notes: – This function is not supported if different desktop images are displayed on the computer display and the external monitor (the Extend desktop function). – This function does not work while a DVD movie or a video clip is playing. To enable this function, start Presentation Director, and change the settings. Note: Multiple users can log on to a single operating system by using different user IDs.
Windows key and Application key Windows Key If you press this key , the Start menu of Windows is displayed or hidden. If you press this key and another key at the same time, the System Properties window or the Computer (in Windows XP, My Computer) window is displayed. For details, refer to the Help in Windows operating system. Other Functions • Fn + B: Have the same function as the Break key. • Fn + P: Have the same function as the Pause key. • Fn + S: Have the same function as the SysRq key.
Using the UltraNav pointing device Your computer may come with the UltraNav pointing device. The UltraNav consists of the TrackPoint and the touch pad, each of which is itself a pointing device with both basic and extended functions. You can configure both devices by choosing the settings you prefer, as follows: • Set both the TrackPoint and the touch pad as pointing devices. This setting enables the use of all the basic and extended functions of the TrackPoint and the touch pad.
Using the TrackPoint pointing device The TrackPoint pointing device consists of a pointing stick 1 on the keyboard and three click buttons at the bottom of the keyboard. To move the pointer 5 on the screen, you apply pressure to the nonslip cap on the pointing stick in any direction parallel to the keyboard; the pointing stick itself does not move. The speed at which the pointer moves depends on the pressure you apply to the pointing stick.
Changing the cap The cap 1 on the end of the TrackPoint pointing stick is removable. You can replace it as shown in the drawing. Note: If you replace the keyboard, a new keyboard is shipped with the default cap. If you wish, you can keep the cap from your old keyboard and use it on the new one. Using the touch pad The touch pad is a pad 1 below the TrackPoint buttons at the bottom of the keyboard.
Behavior of the UltraNav and an external mouse If you attach an external mouse to a USB connector, you can use the external mouse simultaneously with the TrackPoint and the touch pad. Disabling the TrackPoint or the touch pad If you want to disable the TrackPoint or the touch pad, do either of the following: Configure settings in UltraNav properties window: For Windows 7 1. Click Start ➙ Control Panel ➙ Hardware and Sound ➙ Mouse. 2. Click the UltraNav tab. 3.
Power management When you need to use your computer away from electrical outlets, you depend on battery power to keep your computer running. Different computer components consume power at different rates. The more you use the power-intensive components, the faster you consume battery power. Do more, save more and spend more time unplugged with ThinkPad batteries. Mobility has revolutionized business by allowing you to take your work where ever you go.
– If the battery has not been used for a long time Before you charge the battery, make sure that its temperature is at least 10°C (50°F). Charging the battery When you check battery status and find that the percentage of power remaining is low or when the power alarm alerts you that remaining power is low, you need to charge your battery . If an ac outlet is convenient, plug the ac power adapter into it, and then insert the jack into the computer. The battery will charge in about 3 to 6 hours.
• Hibernation. By using this mode, you can turn off your computer completely without saving files or exiting from any applications that are running. When you enter hibernation, all open applications, folders, and files are saved to the hard disk, and then the computer turns off. To enter hibernation, do as follows. – For Windows 7: 1. Click Start. 2. Click the triangle mark on the right side of the Shut down icon; then select Hibernate. – For Windows XP: 1. Click Start. 2.
Note: If your computer enters sleep (standby) or hibernation mode when the battery is low, but the alarm message has not yet appeared, the message will appear when the computer resumes. To resume normal operation, press OK. Handling the battery DANGER Do not attempt to disassemble or modify the battery pack. Attempting to do so can cause an explosion, or liquid leakage from the battery pack.
DANGER Do not put the battery pack in trash that is disposed of in landfills. When disposing of the battery, comply with local ordinances or regulations and your company's safety standards. DANGER There is a danger of an explosion if the backup battery is incorrectly placed. The lithium battery contains lithium and can explode if it is not properly handled, or disposed of. Replace only with a battery of the same type.
Wireless LAN A wireless local area network covers a relatively small geographic area, such as an office building or a house. Devices based on the 802.11 standards can connect to this network. Wireless WAN A wireless wide area network covers a broader geographic area. Cellular networks are used for data transmission, and access is provided by a wireless service carrier. Bluetooth One of a number of technologies used to create a wireless personal area network.
Note: Before you start setting up wireless networking connections by using Access Connections, obtain a Network Name (SSID) and your encryption information from your network administrator. Access Connections, a connectivity assistant program, can easily enable one network adapter and disable the other adapters on demand. After setting up your wireless networking connection, you can use the program to quickly switch the network settings.
For Windows XP If your computer is equipped with the Integrated Bluetooth features, you can enable or disable the features by pressing F9. If you press F9, a list of wireless features is displayed. You can enable or disable the Bluetooth features with a single click. In Windows XP, you can use either ThinkPad Bluetooth with Enhanced Data Rate Software, or the Microsoft Bluetooth software. By default, ThinkPad Bluetooth with Enhanced Data Rate Software is installed on your computer.
My Bluetooth Places To use the Bluetooth features, do the following: 1. Double-click the My Bluetooth Places icon on the desktop. 2. For Windows XP, go to Bluetooth Tasks and double-click View devices in range. A list of the devices on which Bluetooth has been enabled appears. 3. Click the device to which you want access.
For details, refer to the help for Bluetooth. To see the help, double-click My Bluetooth Places, and click Help and then Bluetooth help. Another way to start the help is to right-click Bluetooth Configuration in the system tray of the task bar, and click Advanced Configuration and then Help. Installing the Microsoft Bluetooth software in Windows XP If you want to use the Microsoft Bluetooth software, do as follows: First uninstall the ThinkPad Bluetooth with Enhanced Data Rate Software. 1.
2. Click Performance and Maintenance; then click System. 3. Click the Hardware tab; then click Device Manager. 4. Double-click Bluetooth Radios to extract the Bluetooth Radios device tree. 5. Double-click the ThinkPad Bluetooth with Enhanced Data Rate icon to open the Properties window. 6. Click the Driver tab; then click Update Driver. 7. Click No, not this time, and then click Next. 8. Select Install from a list or specific location (Advanced), and then click Next. 9. Select Don't search.
– No signal – Signal level 1 – Signal level 2 – Signal level 3 Note: For more information about Access Connections Gauge, see the Help in Access Connections. Access Connections icon and wireless status icon The Access Connections icon displays general connection status. The wireless status icon displays the signal strength and status of your wireless connection.
You can also enable or disable the feature by the following procedures. To enable the wireless feature, do as follows: 1. Click the Access Connections wireless status icon in the system tray. 2. Click Power On Wireless Radio. To disable the wireless feature, do as follows: • Click the Access Connections wireless status icon in the system tray. • Click Power Off Wireless Radio. Note: If your computer is a Windows 7 model, right-click the Access Connections Gauge and select View Status of Wireless Connection.
you can see only part of the screen at a time. You can see other parts by moving the image with the TrackPoint or another pointing device. You can move the display output to the computer display, the external monitor, or both in the Display Settings window (in Windows XP Display Properties window). Connecting an external monitor To attach an external monitor, do as follows: For Windows 7: 1. Connect the external monitor to the monitor connector; then connect the monitor to an electrical outlet 2.
7. If more than two monitor types are displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10. Click Update Driver. 11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer. 12. Clear the Show compatible hardware check box. 13. Select Manufacturer and Model for your monitor.
• If the external monitor you are using is outdated, the resolution and the refresh rate may be limited. Setting up a presentation Note: If your computer is a Windows 7 model, it does not support Presentation Director, but the F6 or Win+P key combination is available for switching display output to a connected projector. Presentation Director provides an easy way to set up your computer to help you give presentations with confidence, even when you are away from your office.
• Playback of MIDI files through a Wavetable synthesizer under Microsoft Windows operating systems. • Playback of MP3 files through the Windows Media Player or a software MP3 player. • Recording from various sound sources, such as a headset attached to the combo audio jack of your computer. Note: The combo audio jack does not support a conventional microphone. If a conventional headphone is attached to it, the headphone function is supported. If a headset with a 3.
If you do not want the camera to be launched automatically when you press F5 or when you use a program, press F5 to open the Communications settings window and click the Hide my camera image button to disable the camera. Configuring camera settings You can configure the camera settings to meet your needs, such as adjusting the quality of the video output. To configure the camera settings, do the following: 1. Press F5. The Communications settings window opens. 2. Click the Manage Settings button.
2. Turn on the external monitor. 3. Press F6, then select Extend. To change the resolution for each monitor, do as follows: 1. Right-click on the desktop, and click Screen resolution. 2. Click the Monitor-1 icon (for the primary display, the computer display). 3. Select the Resolution for the primary display. 4. Click the Monitor-2 icon (for the secondary display, the external display). 5. Select the Resolution for the secondary display. 6. Place the icons for the monitors so that they touch.
Using the ThinkLight feature Because your computer can travel with you, you might need to use it in less than perfect lighting conditions. To illuminate the keyboard by turning on your computer, press Fn+Space. Note: Avoid using your computer in dark conditions for prolonged periods. It is bad for your eyes. Using the optical drive Note: Your computer support only the MultiBurner driver.
Chapter 3. You and your computer This chapter provides you information about accessibility and traveling with your computer. This chapter contains the following topics: • “Accessibility and comfort” on page 53 • “Traveling with your computer” on page 55 Accessibility and comfort Because your computer enables you to work in so many places, it is important that you remain attentive to good posture, good lighting and proper seating.
screen clean and set the brightness to levels that enable you to see the screen clearly. Press F7 or F8 to adjust display brightness. Head Position: Keep your head and neck in a comfortable and neutral (vertical, or upright) position. Chair: Use a chair that gives you good back support and seat height adjustment. Use chair adjustments to best suit your desired posture. Arm and Hand Position: If available, utilize chair arm rests or an area on your working surface to provide weight support for your arms.
Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience. Assistive technologies enable users to access information in the most appropriate way.
• Travel accessories Travel tips Use the following travel tips to travel more confidently and efficiently with your computer. 1. While it is safe to allow your computer to go through the x ray machines at airport security stations, it is important to keep your eyes on the computer at all times to prevent theft. 2. Consider bringing an airplane or automobile adapter for your computer. 3.
Chapter 4. Security This chapter provides information about how to protect your computer from theft and unauthorized use.
Passwords and sleep (standby) mode If you have set passwords and you put your computer into sleep (standby) mode, the procedure for resuming operation is as follows: • You are not prompted to type the password when resuming operation. • If any hard disk or the solid state drive has a hard disk password, it is unlocked automatically when you resume operation. Typing passwords If this icon appears, type a power-on password or a supervisor password. If this icon appears, type a user hard disk password.
Note: You might want to note your power-on password in a safe place. Otherwise, if you forget it, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled. 11. Press F10 to exit from the Setup Notice window. Changing or removing the power-on password To change the power-on password, follow the steps 1 through 9 above in “Setting a power-on password” on page 58, typing your password to get access to the ThinkPad Setup.
8. A Setup Confirmation window opens. You are prompted to select User or User + Master. Select User if you want to set only one hard disk password. If you are an administrator or supervisor, you can select User + Master to set two passwords. (The user can change the user password later.) 9. If you select User + Master, go to step 12. 10. If you select User only, a new-password window opens. Type your new password in the Enter New Password field.
Setup Notice window is displayed. Press F10 to exit from the Setup Notice window. The user hard disk passwords will be removed. To change or remove the User + Master hard disk password, select User HDP or Master HDP. If you choose User HDP, do one of the following: • To change the user hard disk password, type the current user hard disk password or the current master hard disk password in the Enter Current Password field.
– Enabling or disabling the Internal Wireless device – Enabling or disabling the Internal Bluetooth device – Enabling or disabling the Internal Wireless WAN device – Enabling or disabling the Security mode – Enabling or disabling the fingerprint reader priority – Erasing the fingerprint data Notes: • The system administrator can set the same supervisor password on many ThinkPad notebooks to make administration easier.
1. In the Enter Current Password field, type the current supervisor password. 2. Leave the Enter New Password and Confirm New Password fields in blank. 3. Follow step 11 and step 12 in “Setting a supervisor password” on page 62 to remove your supervisor password. Hard disk security Your computer supports an enhanced security solution for solid state drive or hard disk drive.
1. Place the ball of your finger, that is, the central part of the fingerprint, on the small circle above the reader. Make sure that the entire top joint of the finger is on the reader. 2. Apply light pressure and swipe your finger across the reader in one smooth motion. Setting the fingerprint reader If you want to change the settings of the fingerprint reader, follow the procedure below.
2. Save all open files, and exit all applications. 3. Turn your computer off and then on again. 4. When the logo screen is displayed, press F1. The ThinkPad Setup opens. 5. Using the cursor keys, move to Security, and press Enter. The Security menu opens. 6. Using the cursor keys, move to Fingerprint, and press Enter. The Fingerprint submenu opens. 7. Using the cursor keys, move to an item you want to set. When that item is highlighted, press Enter. 8. Set the items you want to set. 9. Press F10 to exit.
There are methods that seem to delete the data: • Move the data to the recycle bin, and then choose the Empty recycle bin command. • Use the Delete command. • Format your hard disk drive or solid state drive, using the software for initializing it. • Using the recovery program, provided by Lenovo, bring the hard disk drive or the solid state drive back to factory-ship state. These operations, however, only change the file allocation of the data; they do not delete the data itself.
Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates. For more information about how to use your antivirus software, refer to the help system of your antivirus software. Chapter 4.
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Chapter 5. Recovery overview This chapter provides information about the recovery solutions provided by Lenovo. This chapter contains the following topics: • “Creating and using recovery media” on page 69 • “Performing backup and recovery operations” on page 71 • “Using the Rescue and Recovery workspace” on page 72 • “Creating and using a rescue medium” on page 73 • “Reinstalling preinstalled applications and device drivers” on page 74 • “Solving recovery problems” on page 75 Notes: 1.
Creating recovery media This section provides instructions on how to create recovery media on the Windows 7 operating system. Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. On the Windows XP operating systems, you can create recovery media using only discs, so this operation is also called “creating Product Recovery discs.
3. Select the optical drive with the boot disc as the startup device and press Enter. After a short delay, the Rescue and Recovery workspace opens. 4. On the Rescue and Recovery menu, click Restore your system. 5. Follow the instructions on the screen. Insert the appropriate Product Recovery disc when prompted.
4. Follow the instructions on the screen to complete the recovery operation. • To perform a recovery operation using the Rescue and Recovery program on the Windows XP operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ ThinkVantage ➙ Rescue and Recovery. The Rescue and Recovery program opens. 2. In the Rescue and Recovery main window, click Launch advanced Rescue and Recovery. 3. Click the Restore your system from a backup icon. 4.
• To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Restore your system and follow the instructions on the screen. For more information about the features of the Rescue and Recovery workspace, click Help. Notes: 1. After restoring your hard disk drive to the factory default settings, you might have to reinstall device drivers for some devices. See “Reinstalling preinstalled applications and device drivers” on page 74.
3. On the Startup Device Menu, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter. The rescue medium starts. • If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium: 1. Attach the USB hard disk drive to one of the USB connectors on your computer. 2. Repeatedly press and release the F12 key when turning on the computer.
-OR• If the subfolder for the device contains a file of setup information (a file with the extension .inf), you can use the Add New Hardware program (in the Windows Control Panel) to reinstall the device driver. Not all device drivers can be reinstalled by use of this program. In the Add New Hardware program, when prompted for the device driver you want to install, click Have Disk and Browse. Then select the device driver file from the device subfolder.
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Chapter 6. Replacing devices You can increase the capacity of the memory or the hard disk drive by replacing the original, built-in device with an optional one. Or, if you need to, you can replace the PCI Express Mini Card by following the procedures in this section.
5. Click Yes in the Setup Warning window. Wait for a few minutes, till the inside of the computer cools, and you can replace the failed component safely. Replacing the solid state drive or hard disk drive You can replace the solid state drive or hard disk drive with a new one which can be purchased from your Lenovo reseller or a marketing representative. To replace the solid state drive or hard disk drive, read the following prerequisites.
5. Remove the solid state drive or hard disk drive by pulling out the tab. 6. Insert the solid state drive or hard disk drive into the slot and slide the solid state drive or hard disk drive firmly into place. Chapter 6.
7. Reinstall the solid state drive or hard disk drive door tighten the screw 2 . 1 of the solid state drive or hard disk drive, and 8. Turn the computer over again. Connect the ac power adapter and the cables to the computer. Replacing the keyboard You can use the following procedures to replace the keyboard with a new one, available as an option. Prerequisites for the procedure DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall.
4. Remove the two screws that secure the keyboard. 5. Turn the computer over and open the display. 6. Push hard in the direction shown by the arrows 1 in the drawing to unlatch the front side of the keyboard. The keyboard will open up slightly 2 . Chapter 6.
7. Carefully lift the keyboard until you can see how it's connected. Hold the keyboard above the computer, and then detach the connectors 1 and 3 . Then remove the keyboard. Installing the keyboard 1. Attach the connectors 82 User Guide 1 and 3 .
2. Insert the keyboard. Make sure that the rear edges of the keyboard are under the frame, as shown by the arrows. 3. Slide the keyboard as shown by the arrows. Chapter 6.
4. Close the computer display, and turn the computer over. Reinstall the two screws. 5. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on. Replacing memory Before you start, print these instructions. To replace memory, read the following prerequisites, and then the instruction. Note: The operating speed of the memory module depends on the system configuration of your computer and its combination with the memory module installed on your computer.
5. If the SO-DIMM is already in the memory slot, press out on the latches on both edges of the socket at the same time 1 , and then remove the SO-DIMM 2 to make room for the new one. Be sure to save it for future use. 6. Find the notch on the contact edge side of the SO-DIMM you are installing. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 7.
To make sure that the SO-DIMM is installed correctly, do as follows: 1. Turn the computer on. 2. When the logo screen is displayed, press F1. The ThinkPad Setup opens. The “Installed memory” item shows the total amount of memory installed in your computer. Installing and replacing the mSATA solid state drive Some ThinkPad models have an mSATA solid state drive. You can replace the mSATA solid state drive with a new one which can be purchased from your Lenovo reseller or a marketing representative.
5. Remove the screws 1 . The card pops up 2 . 6. Remove the card. Chapter 6.
7. Align the contact edge of a new mSATA solid state drive with the corresponding socket. Notes: • You can also replace the mSATA solid state drive with a Wireless PCI Express Mini Card for Wireless WAN. • To install a new PCI Express Mini Card, refer to “Installing and replacing the PCI Express Mini Card for wireless WAN connection” on page 91. 8. Pivot the card downward 1 until you can snap it into place. Secure the card with the screws 2 . 9. Reinstall the keyboard.
Prerequisites for the procedure DANGER During electrical storms, do not connect the cable to or disconnect it from the telephone outlet on the wall. DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid shock hazard, disconnect the cables before opening the cover of this slot. Attention: Before you start installing a PCI Express Mini Card, touch a metal table or a grounded metal object. This action reduces any static electricity from your body.
6. Remove the two screws 1 . The card pops up 2 . Remove the card. 7. Align the contact edge of the new PCI Express Mini Card with the corresponding socket card until you can snap it into place. Secure the card with the two screws 2 . 90 User Guide 1 .
8. Connect the cables to the new PCI Express Mini Card. Be sure to attach the gray cable to the connector marked “MAIN” or “M” on the card, and the black cable to the connector marked “AUX” or “A.” 9. Reinstall the keyboard. For more details, refer to “Reinstall the keyboard” on page 80. 10. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on.
5. If a tool for removing connectors is included in the package with the new card, use it to disconnect the cables from the card. If no such tool is included, disconnect the cables by picking up the connectors with your fingers and gently unplugging them. Note: Depending on the system configuration of your computer, the card may have only one connector. 6. Remove the screws 92 User Guide 1 . The card pops up 2 . Remove the card.
7. Align the contact edge of the new PCI Express Mini Card with the corresponding socket card until you can snap it into place. Secure the card with the two screws 2 . 1 . Pivot the Notes: • You can also replace the PCI Express Mini Card for Wireless WAN with an mSATA solid state drive. • To install a new mSATA solid state drive, refer to “Installing and replacing the mSATA solid state drive” on page 86. 8. Connect the cables to the new PCI Express Mini Card.
Your computer may require a SIM (Subscriber Identification Module) card to establish a wireless WAN (Wide Area Network) connections. Depending on the country of delivery, the SIM card may be already installed in your computer or will be part of the shipping contents that came with your computer. If you find the SIM cards included in the shipping contents, a dummy card is installed in the SIM card slot. Then proceed to the following instructions.
4. Find the SIM card door at the rear of the computer. Gently pivot the SIM card door upwards. 5. Push the SIM card inwards 1 , and remove it from the slot 2 . Chapter 6.
6. Insert the SIM card 1 firmly into the slot 2 . 7. Close the SIM card door until it snaps into position. 8. Turn the computer over again. Connect the ac power adapter and cables to the computer; then turn it on.
Chapter 7. Enhancing your computer This section provides information on installing devices and taking advantage of your computer's high-technology features. • “Finding ThinkPad options” on page 97 • “Using a flash media card” on page 97 Finding ThinkPad options If you want to expand the capabilities of your computer, Lenovo has a number of hardware accessories and upgrades to meet your needs.
1. Click Show hidden icons in the task bar, then click the Safely Remove Hardware and Eject Media icon (in Windows XP, select the Safely Remove Hardware icon in the task bar) to stop the function of the drive. 2. Remove the card. The drive icon disappears from Windows Explorer. Note: If you do not remove the card after stopping the function of the drive this way, the card can no longer be accessed. To access the card, you must remove it once, then insert it again.
Chapter 8. Advanced configuration While it is important to protect files, data, and settings that are on the hard disk or on the solid state drive, you may also need to install a new operating system, install new device drivers, update your system UEFI, or recover preinstalled software. This information will help you handle your computer with proper care and keep it in top working shape.
China: SC Denmark: DK Finland: FI France: FR Germany: GR Italy: IT Japan: JP Netherlands: NL Netherlands: NL Norway: NO Spain: SP Sweden: SV Taiwan and Hong Kong: TC United States: US Installing Windows 7 Before you start, print these instructions. To install Windows 7 and its related software on your computer, do as follows: 1. Start the ThinkPad Setup. 2. Select Startup menu. 3. Select UEFI/Legacy Boot. 4.
Note: The Web site address might change without notice. If the homepage is not displayed, search for it from the Microsoft top page. To install a fix module, run the EXE file in a subfolder and follow the instructions on the screen. Note: If you remove the hard disk drive from the computer with a single-core processor and install it on a computer with a dual-core processor, you can get access to the hard disk drive.
20. Apply the PCMCIA Power Policy Registry Patch. To do this, go to C:\SWTOOLS\OSFIXES\PCMCIAPW\, double-click install.bat. Then follow the instructions that appear on the screen. 21. Install device drivers. To do this, refer to “Installing device drivers” on page 103.
Installing device drivers To install device drivers, refer to the web site: http://www.lenovo.com/support. To install the ThinkPad Monitor File for Windows XP/7, refer to: “Installing ThinkPad Monitor File for Windows XP/7” on page 103. To install other device drivers , follow the procedure below: 1. Restore C:\SWTOOLS from the backup copy you made before starting the installation. 2. Install the Intel Chipset Support for Windows 2000/XP/Vista/7. To do this, run infinst_autol.
16. Click OK in the Monitor tab. 17. Click OK and close the Display Settings window. For Windows XP 1. Right-click on the desktop and select Properties from the pop up menu. 2. Select the Settings tab. 3. Click the Advanced tab. 4. Select the Monitor tab. 5. Select Plug and Play Monitor from the monitor type list. 6. Click Properties. 7. Select the Driver tab and click Update Driver. The Hardware Update Wizard starts. 8. Select No, not this time for Windows Update connection, and then click Next. 9.
Note: If you cannot find the Supplement files, device drivers, and application software you need on your hard disk drive, or if you want to receive updates and the latest information about them, refer to the ThinkPad Web site at: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix ThinkPad Setup Your computer provides a program, called ThinkPad Setup, that enables you to select various setup parameters. To start ThinkPad Setup, do as follows: 1.
Note: If you need to restore the settings to their original state as of the time of purchase, press F9 to load the default settings. You can also select an option in the Restart submenu to load the default settings or discard the changes. 8. Select Restart. Move the cursor to the option you want for restarting your computer; then press Enter. Your computer restarts. Config menu If you need to change the configuration of your computer, select Config from the ThinkPad Setup menu.
• Password: Set password related functions. • Fingerprint: Set the fingerprint reader related functions. • UEFI BIOS Update Option: Specify the settings for Flash UEFI BIOS update. • Memory Protection: Specify the settings for the Data Execution Prevention feature. • Virtualization: Enable or disable the settings for Intel Virtualization Technology and Intel VT-d Feature. • I/O Port Access: Enable or disable the access to individual I/O ports.
You can use the Boot submenu to specify the startup sequence that runs when you turn on the power. Refer to “Boot submenu” on page 108. 2. Select the device you want to start first. To set the order that the UEFI BIOS will use when starting an operating system, you can press the – or + key to move the device up or down. 3. Press F10 to save the changes and restart the system. To change the startup sequence temporarily so that the system starts up from a different drive, do the following: 1.
Restart menu If you need to close the ThinkPad Setup and restart the system, select Restart from the ThinkPad Setup menu. The following submenu is displayed: • Exit Saving Changes: Restart the system after saving the changes. • Exit Discarding Changes: Restart the system without saving the changes. • Load Setup Defaults: Load the default setting that was in effect at the time of purchase. • Discard Changes: Discard the changes. • Save Changes: Save the changes.
Config menu items Table 3. Config menu items Menu item Submenu item Selection Comments Network Ethernet LAN Option ROM • Disabled Load the Ethernet LAN Option ROM to enable startup from an integrated network device. • Enabled USB Wireless LAN and WiMAX Radio • On USB UEFI BIOS Support • Disabled • Off • Enabled Always On USB • Disabled • Enabled Always On USB Charge in off mode • Disabled • Enabled If you select “On,” you can use the Wireless LAN and WiMAX device.
Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Change to “F1–F12 kyes” • Default If you select “Default,” pressing F1-F12 key initiates the special functions illustrated on each key. To get standard F1-F12 functions, you need to press the Fn key and F1-F12 key combination. • Legacy If you select “Legacy,” pressing F1-F12 key initiates the standard F1-F12 functions.
Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Power Intel SpeedStep® technology (Intel SpeedStep mounted models only) • Disabled Select the mode of Intel SpeedStep technology at runtime.
Table 3. Config menu items (continued) Menu item Submenu item Selection Comments Beep and Alarm Power Control Beep • Disabled If this function is enabled, a beep sounds when the computer enters a power management mode, when it resumes operational mode, and when the ac power adapter is connected or disconnected.
Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow by running code where only data is allowed. If the Data Execution Prevention feature can be used with your operating system, then by selecting “Enabled” you can protect your computer against attacks by such viruses and worms.
Table 4. Security menu items (continued) Menu item Submenu item Selection Comments Memory Card Slot • Disabled If you select “Enabled,” you can use the Memory Card slot (SD Card or MultiMediaCard). • Enabled Integrated Camera • Disabled If you select “Enabled,” you can use the Integrated Camera. • Enabled Microphone • Disabled If you select “Enabled,” you can use the Microphone (Internal, External, or Line-In).
Table 5. Startup menu items (continued) Menu item Selection Comments UEFI/Legacy Boot • Both Select system boot capability. • UEFI Only • Both: System will boot by following UEFI/Legacy Boot Priority setting. • Legacy Only • UEFI Only: System will boot from UEFI enabled OS. • Legacy Only: System will boot from any OS other than UEFI enabled OS. Note: If you select UEFI Only, system cannot boot from the bootable devices which do not have UEFI enabled OS.
To update your UEFI BIOS, go to the following Web site and follow the instructions on the screen: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=tpad-matrix Using system management This section is intended primarily for network administrators. Your computer is designed for manageability, so that you can redirect more of your resources to better meet your business objectives.
If an administrator's password (supervisor password) has been set, you will need to specify it when you start ThinkPad Setup, so that you can use these functions. Startup sequence When your computer is turned on remotely, the devices attached to it start in an order determined by the settings for automatic power-on. To define a sequence: 1. On the ThinkPad Setup menu, select Startup. The Startup submenu appears. 2. Select Network Boot. The Network Boot submenu appears.
Chapter 9. Preventing problems An important part of owning a ThinkPad Notebook is maintenance. With proper care, you can avoid common problems. The following sections provide information that can help you to keep your computer running smoothly. • “General tips for preventing problems” on page 119 • “Making sure device drivers are current” on page 120 • “Taking care of your computer” on page 121 General tips for preventing problems 1. Check the capacity of your hard disk drive from time to time.
14. If required, you can find your country's Customer Support Center at the following Web address: http://www.lenovo.com/support/site.wss/document.do?sitestyle=lenovo&lndocid=migr-4hwse3. When calling the Customer Support Center, please make sure you have your machine model type, serial number and the computer in front of you. Also, if the machine is producing error codes, it is helpful to have the error screen on or the message written down.
Taking care of your computer Although your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer. Be careful about where and how you work • Store packing materials safely out of the reach of children to prevent the risk of suffocation from plastic bags.
• Store your external and removable hard disk or optical drives in the appropriate containers or packaging when they are not being used. • Before you install any of the following devices, touch a metal table or a grounded metal object. This action reduces any static electricity from your body. The static electricity could damage the device. – Memory module – Mini-PCI Card – ExpressCard – CompactFlash – Smart card – Memory Card, such as SD Card, SDHC Card, SDXC Card, and MultiMediaCard.
2. Absorb the diluted detergent into a sponge. 3. Squeeze excess liquid from the sponge. 4. Wipe the cover with the sponge, using a circular motion and taking care not to let any excess liquid drip. 5. Wipe the surface to remove the detergent. 6. Rinse the sponge with clean running water. 7. Wipe the cover with the clean sponge. 8. Wipe the surface again with a dry, soft lint-free cloth. 9. Wait for the surface to dry completely and remove any fibers from the cloth. Cleaning your computer keyboard 1.
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Chapter 10. Troubleshooting computer problems This section tells what to do if you have a computer problem. It includes troubleshooting charts which are Troubleshooting procedure, Troubleshooting, Recovery overview, and Contacting Lenovo. • “Diagnosing programs” on page 125 • “Troubleshooting” on page 125 Diagnosing programs If you experience problems with your computer, use the following procedure as a starting point for solving them.
If your computer is completely unresponsive (you cannot use the UltraNav pointing device or the keyboard), do the following steps: 1. Push and hold the power switch until the machine turns off. After the computer is turned off, restart by pressing the power switch. If the machine does not turn on, continue to step 2. Note: Do not remove the battery and ac power to reset the computer. 2. While the machine is turned off, remove ac power source from the computer. Hold down the power button for 10 seconds.
• Message: 0182: Bad CRC2. Enter ThinkPad Setup and load Setup defaults. Solution: Checksum of the CRC2 setting in the EEPROM is not correct. Press F1 to go to ThinkPad Setup. Press F9 and then press Enter to load the default setting. Press F10 and then press Enter to restart the system. • Message: 0183: Bad CRC of Security Settings in EFI Variable. Enter ThinkPad Setup. Solution: Checksum of the the Security settings in the EFI Variable is not correct. Press F1 to go to ThinkPad Setup.
Solution: The hard disk is not working. Have the hard disk serviced. • Message: 2110: Read error on HDD0 (Main HDD) Solution: The hard disk is not working. Have the hard disk serviced. • Message: 2200: Machine Type and Serial Number are invalid. Solution: POST warning message in case MTMSN is not set correctly. Have the computer serviced. • Message: 2201: Machine UUID is invalid. Solution: POST warning message in case UUID is not set correctly. Have the computer serviced.
Solution: If you have modified a partition on your hard disk drive or solid state drive by using a partition software, information about that partition, or the master boot record may have been destroyed. 1. Turn off the computer, and then turn it on again. 2. If you still see only the cursor on the screen, do the following: – If you have used the partition software, examine the partition on the hard disk drive or solid state drive by using the software, and recover the partition if required.
Networking The following are the most common networking problems: Ethernet problems • Problem: Your computer cannot connect to the network. Solution: Make sure that: – The cable is installed properly. The network cable must be securely connected both to the Ethernet connector of your computer and to the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters.
– Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X). • Problem: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps. Solution: – Try another cable. – Make sure that the link partner is set to auto-negotiate. – Make sure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem • Problem: You cannot connect using the built-in wireless networking card.
For Windows XP Notes: If you are using the Microsoft standard Bluetooth features and you want to access information about how to use the Bluetooth function, do the following: 1. Press F9 to turn on Bluetooth. 2. Click Start ➙ Control Panel. 3. Click Printers and Other Hardware. 4. Click Bluetooth Devices. 5. Click the Options tab. 6. Click Learn more about Bluetooth Settings Note: If you are using the ThinkPad Bluetooth with Enhanced Data Rate Software, refer to the following instructions.
Make sure that the security settings on the connected computer allow you to upload your business card. • Problem: Your computer is connected to a Bluetooth-enabled computer that works as an FTP server, but you cannot see any files in the FTP server. Solution: Check the newly shared files as follows: 1. In the menu of My Bluetooth Places, click View. 2. Click Update. The status is updated in the window, so that you can check the newly shared files.
If the words “Bluetooth Radio” appear in the device listing, the Microsoft Bluetooth software is installed on your computer. If you want to use ThinkPad Bluetooth with Enhanced Data Rate Software, you have to install it and then replace the Bluetooth driver. For more information, see Using Bluetooth. • Problem: While looking at the Classic View of the Control Panel, you see two Bluetooth icons in the Control Panel.
For Windows 7: 1. Click Start ➙ Control Panel. Change the view of the Control Panel from Category to Large icons or Small icons. 2. Click Keyboard. 3. Select the Hardware tab. In the Device Properties, make sure that the Device Status is This device is working properly. For Windows XP: 1. Click Start ➙ Control Panel. 2. Click Printers and Other Hardware, and then click Keyboard. 3. Select the Hardware tab. In the In the Device Properties, make sure that the Device Status is This device is working properly.
2. Click Display at the left. 3. Select Change display settings. Check whether the screen resolution is correctly set. 4. Click Advanced Settings. 5. Click the Adapter tab. 6. Make sure that the correct device driver name is shown in the adapter information window. Note: The device driver name depends on the video chip that has been installed on your computer. 7. Click the Properties button. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
Solution: To bring up the image, press F6 and select the desired monitor. If the problem persists, do the following: 1. Connect the external monitor to another computer to make sure it works. 2. Reconnect the external monitor to your computer. 3. Refer to the manual shipped with the external monitor to check the resolutions and refresh rates that are supported.
4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. Check the monitor information window to make sure that the monitor type is correct. If it is, click OK to close the window; otherwise do as follows. 7. If more than one monitor type is displayed, select Generic PnP Monitor or Generic Non-PnP Monitor. 8. Click Properties.
• Problem: The screen is unreadable or distorted. Solution: Make sure that the monitor information is correct. (Refer to the solution for setting a higher resolution on the external monitor.) Make sure that the appropriate monitor type is selected. (Refer to the solution for setting a higher resolution on the external monitor.) Make sure that an appropriate refresh rate is selected by doing the following: For Windows 7: 1.
8. Click the Monitor-2 icon (for the external monitor). 9. Select the Resolution of the secondary display. 10. Set the relative position of the each monitor by dragging its icon. You can set the monitors in any relative position, but the icons must touch each other. 11. Click OK to apply the changes. Note: To change the color settings, right-click on the desktop, and click Screen resolution. Click Advanced Settings, select the Monitor tab, then set Colors. For Windows XP: 1.
Solution: Make sure the built-in audio device is configured correctly. For Windows 7: 1. Click Start ➙ Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 4. Double-click Sound, video and game controllers. 5. Make sure the following device is enabled and configured correctly: – Conexant 20671 SmartAudio HD For Windows XP: 1. Click Start ➙ Control Panel. 2.
Solution: The slider might be grayed out. This means that its position is fixed by the hardware and cannot be changed. • Problem: The volume sliders do not stay in place when some audio applications are used. Solution: It is normal for the sliders to change position when certain sound applications are used. The applications are aware of the Volume Mixer window (in Windows XP, Volume Control window) and are allowed to change the settings themselves. An example is the Windows Media Player.
If your finger has any of the following conditions, you may not be able to register or authenticate it: – Your finger is wrinkled. – Your finger is rough, dry, or injured. – Your finger is very dry. – Your finger is stained with dirt, mud, or oil. – The surface of your finger is very different from when you enrolled your fingerprint. – Your finger is wet. – A finger is used that has not been enrolled.
AC power adapter problems • Problem: The ac power adapter is connected to the computer and the working electrical outlet, but the power adapter (power plug) icon is not displayed in the task bar. Also the ac power indicator does not light up. Solution: Do as follows: 1. Make sure that the connection of the ac power adapter is correct. For connecting the ac power adapter, see the Setup Instructions manual included in the shipping contents of your computer. 2.
Solution: Turn off the computer by pressing and holding the power button for 4 seconds or more. If the computer still does not respond, remove the ac power adapter and reset the computer by inserting a straightened paper clip into the emergency reset hole to turn off the computer. Startup problems Print these instructions now and keep them with your computer for reference later.
– If the sleep (standby) indicator is on, your computer is in sleep (standby) mode. Connect the ac power adapter to the computer; then press Fn. – If the sleep (standby) indicator is off, your computer is in hibernation mode or power-off state. Connect the ac power adapter to the computer; then press the power button to resume operation. If the system still does not return from sleep (standby) mode, your system may stop responding and you may not be able to turn off the computer.
Solution: Make sure that the computer is turned on and a CD, DVD, or CD-RW is properly loaded on the center pivot of the drive. (You should hear a click.) Make sure that the drive connector is firmly connected to the computer. If you use an option that has a bay for installing the drive, make sure that the option is firmly connected to the computer and works properly. Make sure that the drive tray is firmly closed. Make sure that the device drivers are correctly installed.
drive D:\, or insert a disc with enough free space to hold all the files you have selected for writing to CD.” in Windows XP. Solution: To write to a DVD-RW disc, use a preinstalled software application such as Record Now on your computer. You cannot write to the disc with only a Windows operating system, because the operating system does not have the function to enable writing to the disc. • Problem: The computer cannot play a CD, or the sound quality is not good.
For Windows XP: 1. Click Start ➙ Control Panel. 2. Click System. 3. Click the Hardware tab, and click the Device Manager button. Refer to Diagnosing problems and run Lenovo ThinkVantage Toolbox for a diagnostic test of the USB connector. Chapter 10.
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Chapter 11. Getting support There is more to owning a ThinkPad Notebook than having a powerful, portable computer. This chapter offers information about when to communicate with Lenovo and how best to do it.
Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo products, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. • Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.
Table 7. World-wide telephone list (continued) Country or Region Telephone Number Brunei 801-1041 (English and Bahasa Melayu) Canada 1-800-565-3344 (English and French) Caribbean (Bermuda, Jamaica, and Tortola) 1-877-426-7378 (English) Chile 800-361-213 188-800-442-488 (Toll free) (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China (Hong Kong S.A.R.
Table 7.
Table 7.
Table 7. World-wide telephone list (continued) Country or Region Telephone Number Venezuela 0-800-100-2011 (Spanish) Vietnam For Northern Area and Hanoi City: 844 3 946 2000 or 844 3 942 6457 For Southern Area and Ho Chi Minh City: 848 3 829 5160 or 844 3 942 6457 (Vietnamese and English) In all other countries and regions, contact your Lenovo reseller or marketing representative, or visit the Lenovo support Web site at http://www.lenovo.com/think/support.
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Appendix A. Regulatory information Wireless related information Wireless interoperability Wireless LAN PCI Express Mini Card is designed to be interoperable with any wireless LAN product that is based on Direct Sequence Spread Spectrum (DSSS), Complementary Code Keying (CCK), and/or Orthogonal Frequency Division Multiplexing (OFDM) radio technology, and is compliant to: • The 802.11b/g Standard, 802.11a/b/g or 802.1 in draft 2.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
If your computer comes with a wireless WAN feature, its transmitter antenna is located at the top left portion of the computer display. 3 Wireless WAN antenna (Auxiliary) If your computer comes with a wireless WAN feature, the auxiliary antenna is located at the top right corner of the computer display. 4 Wireless LAN and WiMAX combo antenna (Auxiliary) The auxiliary antenna connected to the wireless LAN or WiMAX feature is located at the top right portion of the computer display.
1. Go to: http://www.lenovo.com/support 2. In the right pane, type your computer number in the Quick Path filed, and click Go. 3. Click User's guides and manuals in the left pane in the new page. 4. You can then find the Regulatory Notice in the displayed search results. Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b.
European Union - Compliance to the Electromagnetic Compatibility Directive This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the installation of option cards from other manufacturers.
Japanese VCCI Class B statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Additional regulatory information For additional regulatory information, refer to the Regulatory Notice shipped with your computer. If your computer is shipped without the Regulatory Notice, you can find it on the Web site at http://www.lenovo.com/support.
Appendix B. WEEE and recycling statements Lenovo encourages owners of information technology equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/lenovo/environment/recycling.
Disposing of a Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.
Appendix C. Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.
Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Access Connections Active Protection System Rescue and Recovery ThinkLight ThinkPad ThinkVantage TrackPoint UltraConnect UltraNav Intel and Intel SpeedStep are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Microsoft, Bing, BitLocker, Internet Explorer, and Windows are trademarks of the Microsoft group of companies.
Part Number: Printed in China (1P) P/N: **
