Computer Hardware User Manual

Keyboard,mouse,orpointing-deviceproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter7“Partslisting,RS210Types6531,6532,6533,and6534”onpage175todeterminewhich
componentsarecustomerreplaceableunits(CRU)andwhichcomponentsareeldreplaceableunits(FRU).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
aTrainedservicetechnician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Allorsomekeysonthe
keyboarddonotwork.
1.Makesurethatthekeyboardcableissecurelyconnected.
2.IfyouareusingaUSBkeyboardanditisconnectedtoaUSBhub,disconnect
thekeyboardfromthehubandconnectitdirectlytotheserver.
3.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Keyboard
b.(Trainedservicetechnicianonly)Systemboard
Themouseorpointingdevice
doesnotwork.
1.Makesurethat:
•Themouseorpointing-devicecableissecurelyconnectedtotheserver.
•Themouseorpointing-devicedevicedriversareinstalledcorrectly.
•Theserverandthemonitorareturnedon.
•ThemouseoptionisenabledintheSetuputility.
2.IfyouareusingaUSBmouseorpointingdeviceanditisconnectedtoaUSB
hub,disconnectthemouseorpointingdevicefromthehubandconnectit
directlytotheserver.
3.MovethemouseorpointingdevicecabletoanotherUSBconnector.
4.Replacethefollowingcomponentsoneatatime,intheordershown,restarting
theservereachtime:
a.Mouseorpointingdevice
b.(Trainedservicetechnicianonly)Systemboard
52HardwareMaintenanceManual