Computer Hardware User Manual

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter7“Partslisting,RS210Types6531,6532,6533,and6534”onpage175todeterminewhich
componentsarecustomerreplaceableunits(CRU)andwhichcomponentsareeldreplaceableunits(FRU).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
aTrainedservicetechnician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Multipleharddiskdrivesare
ofine.
1.Reviewthestoragesubsystemlogsforindicationsofproblemswithinthestorage
subsystem,suchasbackplaneorcableproblems.
2.See“Problemdeterminationtips”onpage104.
Areplacementharddiskdrive
doesnotrebuild.
1.Makesurethattheharddiskdriveisrecognizedbythecontroller(thegreen
harddiskdriveactivityLEDisashing).
2.ReviewtheSAS/SATARAIDcontrollerdocumentationtodeterminethecorrect
congurationparametersandsettings.
Agreenharddiskdriveactivity
LEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
1.IfthegreenharddiskdriveactivityLEDdoesnotashwhenthedriveisinuse,
runtheDSAdiskdrivetest(see“Diagnostictools”onpage17
.
2.Useoneofthefollowingprocedures:
•Ifthedrivepassesthetest,replacethebackplane.
•Ifthedrivefailsthetest,replacethedrive.
Anamberharddiskdrive
statusLEDdoesnotaccurately
representtheactualstateof
theassociateddrive.
1.IftheamberharddiskdriveLEDandtheRAIDcontrollersoftwaredonotindicate
thesamestatusforthedrive,completethefollowingsteps:
a.Turnofftheserver.
b.ReseattheSAS/SATAcontroller.
c.Reseatthebackplanesignalcableandbackplanepowercable.
d.Reseattheharddiskdrive.
e.TurnontheserverandobservetheactivityoftheharddiskdriveLEDs.
2.See“Problemdeterminationtips”onpage104.
Hypervisorproblems
•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter7“Partslisting,RS210Types6531,6532,6533,and6534”onpage175todeterminewhich
componentsarecustomerreplaceableunits(CRU)andwhichcomponentsareeldreplaceableunits(FRU).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
aTrainedservicetechnician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
SymptomAction
Ifanoptionalembedded
hypervisorashdeviceisnot
listedintheexpectedboot
order,doesnotappearinthe
listofbootdevices,orasimilar
problemhasoccurred.
1.Makesurethattheoptionalembeddedhypervisorashdeviceisselectedonthe
bootmanager(<F12>SelectBootDevice)atstartup.
2.Makesurethattheembeddedhypervisorashdeviceisseatedintheconnector
correctly(see“ReplacingaUSBembeddedhypervisorashdevice”onpage133
.
3.Seethedocumentationthatcomeswiththeoptionalembeddedhypervisorash
deviceforsetupandcongurationinformation.
4.Makesurethatothersoftwareworksontheserver.
50HardwareMaintenanceManual