Computer Hardware User Manual

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter7“Partslisting,RS210Types6531,6532,6533,and6534”onpage175todeterminewhich
componentsarecustomerreplaceableunits(CRU)andwhichcomponentsareeldreplaceableunits(FRU).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
ErrorcodeDescriptionAction
3808000
IMMcommunicationfailure1.Removepowerfromtheserverfor30seconds,and
thenreconnecttheservertopowerandrestartit.
2.UpdatetheIMMrmwaretothelatestlevel(see
“Updatingthermware”onpage211
).
3.Makesurethatthevirtualmediakeyisseatedand
notdamaged.
4.(Trainedservicetechnicianonly)Replacethe
systemboard.
3808002
ErrorupdatingsystemcongurationtoIMM
1.Removepowerfromtheserver,andthenreconnect
theservertopowerandrestartit.
2.RuntheSetuputilityandselectSaveSettings.
3.UpdatetheIMMrmwaretothelatestlevel(see
“Updatingthermware”onpage211).
3808003
Errorretrievingsystemcongurationfrom
IMM
1.Removepowerfromtheserver,andthenreconnect
theservertopowerandrestartit.
2.RuntheSetuputilityandselectSaveSettings.
3.UpdatetheIMMrmwaretothelatestlevel(see
“Updatingthermware”onpage211
).
3808004
IMMsystemeventlogfull•Whenusingout-of-band,usetheIMMWeb
interfaceorIPMItooltoclearthelogsfromthe
operatingsystem.
•Whenusingthelocalconsole:
1.RuntheSetuputility.
2.SelectSystemEventLog.
3.SelectClearSystemEventLog.
4.Restarttheserver.
3818001
CoreRootofTrustMeasurement(CRTM)
updatefailed
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
3818002
CoreRootofTrustMeasurement(CRTM)
updateaborted
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
3818003
CoreRootofTrustMeasurement(CRTM)
ashlockfailed
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
Chapter4.Diagnostics25