Computer Hardware User Manual

•FollowthesuggestedactionsintheorderinwhichtheyarelistedintheActioncolumnuntiltheproblemis
solved.
•SeeChapter7“Partslisting,RS210Types6531,6532,6533,and6534”onpage175todeterminewhich
componentsarecustomerreplaceableunits(CRU)andwhichcomponentsareeldreplaceableunits(FRU).
•Ifanactionstepisprecededby“(Trainedservicetechnicianonly),”thatstepmustbeperformedonlyby
atrainedservicetechnician.
•GototheLenovosupportWebsiteathttp://www.lenovo.com/supporttocheckfortechnicalinformation,
hints,tips,andnewdevicedriversortosubmitarequestforinformation.
ErrorcodeDescriptionAction
3818004
CoreRootofTrustMeasurement(CRTM)
systemerror
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
3818005
CurrentBankCoreRootofTrustMeasurement
(CRTM)capsulesignatureinvalid
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
3818006
OppositebankCRTMcapsulesignature
invalid
1.Switchtheserverrmwarebanktothebackup
bank(see“Startingthebackupserverrmware”
onpage212).
2.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
3.Switchthebankbacktotheprimarybank.
4.(Trainedservicetechnicianonly)Replacethe
systemboard.
3818007
CRTMupdatecapsulesignatureinvalid
1.RuntheSetuputility,selectLoadDefaultSettings,
andsavethesettings.
2.(Trainedservicetechnicianonly)Replacethe
systemboard.
3828004AEMpowercappingdisabled
1.Checkthesettingsandtheeventlogs.
2.MakesurethattheActiveEnergyManagerfeature
isenabledintheSetuputility.ClickSystem
Settings®Power®ActiveEnergyManager®
CappingEnabled.
3.Updatetheserverrmwaretothelatestlevel(see
“Updatingthermware”onpage211).
4.UpdatetheIMMrmwaretothelatestlevel(see
“Updatingthermware”onpage211
).
System-eventlog
Thesystem-eventlogcontainsmessagesofthreetypes:
26HardwareMaintenanceManual