Personal Computer User Manual

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage85

•“CDproblems”onpage86

•“DVDproblems”onpage87

•“Harddiskdriveproblems”onpage89

•“Intermittentproblems”onpage89

•“Keyboard,mouse,orpointingdeviceproblems”onpage90

•“Monitorproblems”onpage91

•“Ethernetproblems”onpage93

•“Optionproblems”onpage94

•“Performanceandlockupproblems”onpage95

•“Printerproblems”onpage96

•“Serialportproblems”onpage97

•“Softwareproblems”onpage97

•“USBproblems”onpage98

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage85

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage86

•“Soundcomesfromoneexternalspeakeronly”onpage86

•“NoaudioinDOSapplicationsorgames”onpage86

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,

verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating

system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature

andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

Chapter11.Troubleshootinganddiagnostics85