Datasheet

ManualsBrandsLenovo Manualscomputers & electronics46D5019

Lenovo Europe, Middle East, and Africa Services Announcement

ZS09-0054, dated March 17, 2009

Lenovo Europe, Middle East, and Africa Services

Announcement ZS09-0054

Lenovo is a registered trademark of Lenovo Corporation

Lenovo ThinkPlus for ThinkCentre warranty upgrades and post

warranty offerings

Table of contents

1 At a glance 2 Description

1 Overview 9 Prices

1 Key prerequisites 10 Announcement countries

1 Availability date

At a glance

This release ensures maximum availability of ThinkPlus® Warranty upgrades and Post warranty

offerings for Lenovo® ThinkCentre® machine types.

Overview

ThinkPlus warranty upgrade and post warranty offerings are only available from Lenovo. These

ThinkPlus offerings provide up to four years of hardware maintenance coverage, including the

machine warranty period, in an electronic format. Additional ThinkPlus offerings can provide an

additional one year of hardware maintenance and service upgrade.

The easy registration process of the attractively priced ThinkPlus offerings helps to ensure that a

high-quality maintenance service can be provided.

These ThinkPlus offerings are available through the same Business Partners who sell the

relating Lenovo hardware. The intention is to enable the Business Partner to offer his customer

an off-the-shelf warranty upgrade or post warranty offering at the time the customer purchases

the machine.

To enable the Business Partners to select the correct ThinkPlus offering for a particular machine

type, a selection guide is available, providing a cross reference list of ThinkPlus offerings to

applicable machine types.

ThinkPlus offerings have a part number and can be ordered through UPOS/SAP in the same

manner as Lenovo products. To be eligible for service, ThinkPlus offerings must be purchased

by the customer within 30 days of the purchase of the machine type to which it applies.

ThinkPlus offerings must be registered by the customer within 15 days of its purchase by

completing the e-mail-based online registration process provided.

Key prerequisites

The Lenovo ThinkPlus offerings in this announcement are only applicable to Lenovo ThinkCentre

machine types.

Availability date

March 17, 2009

Summary of content (11 pages)

PAGE 1
Lenovo Europe, Middle East, and Africa Services Announcement ZS09-0054, dated March 17, 2009 Lenovo ThinkPlus for ThinkCentre warranty upgrades and post warranty offerings Table of contents 1 1 1 1 At a glance Overview Key prerequisites Availability date 2 Description 9 Prices 10 Announcement countries At a glance This release ensures maximum availability of ThinkPlus® Warranty upgrades and Post warranty offerings for Lenovo® ThinkCentre® machine types.
PAGE 2
Description This announcement updates the existing ThinkPlus for ThinkCentre offerings with additional machine types. • • • • • 1 1 New machine types with one-year CCR base warranty: 6306, 7523 , and 7560 . New machine types with one-year on-site 2nd BD base warranty: 6139, 7174, 7187, 7244, 1 1 1 1 7345, 7346, 7347, 7270 , 7279 , 7515 , and 7522 . New machine types with three-year CCR base warranty: 3656, 3658, 7348, 7354, 7355, 7356, 1 1 7357, 7358,8137, 7304 , and 7306 .
PAGE 3
• Changes to Region 1 Post Warranty offerings for three-year base warranty machine types. – Additions to L160: 8146, 8121, 8164, 6832, 8087, 8106, 8114, 8118, 8136, 8137, 8138, 8157, 8159, 8160, 8162, 8165, 8166, 8167, 8169, 8170, 8172, 8212, 9071, 9158, 9159, 6086, 6087, 6089, 6486, 6487, 6488, 6489, 6490, 6491, 9210, 9300, 9301, 9628, 9694, and 9695. • Changes to Region 2 Three-year on-site 2nd BD and NBD base warranty offerings.
PAGE 4
ThinkPlus P/N 41C9426 41C9430 41E9785 41E9864 41E9865 46D5020 Eligible 6306 8295 8975 9379 ThinkPlus I/D No.
PAGE 5
7306 8109 8164 8327 8709 8796 8980 9383 9640 7348 8118 8166 8328 8711 8803 8982 9387 9644 7354 8121 8169 8342 8713 8804 8985 9389 9851 7355 8123 8177 8343 8715 8805 9141 9488 9859 7356 8132 8184 8344 8786 8806 9142 9489 7357 8135 8193 8417 8791 8817 9374 9622 7358 8137 8194 8420 8792 8819 9378 9623 8084 8159 8326 8422 8794 8979 9380 9624 ThinkCentre Warranty Upgrade offerings for three year IOR 2ND BD base warranty machine types. ThinkPlus P/N 41C9429 41E9871 46D5021 ThinkPlus I/D No.
PAGE 6
7359 7506 8085 8113 8136 8157 8169 8185 8212 8313 8343 8422 8713 8792 8806 8820 8994 9158 9181 9301 9380 9482 9624 9641 9964 7360 7508 8086 8114 8137 8159 8170 8187 8213 8317 8344 8423 8714 8794 8807 8910 9071 9159 9182 9323 9383 9485 9625 9644 9965 7373 7514 8087 8118 8138 8160 8171 8188 8215 8319 8380 8424 8715 8795 8808 8979 9087 9162 9193 9325 9384 9486 9628 9645 9978 7408 7611 8089 8121 8141 8162 8172 8189 8296 8320 8381 8708 8719 8796 8810 8980 9088 9164 9194 9326 9387 9487 9631 9694 7479 7637 810
PAGE 7
ThinkPlus P/N 12X6417 12X6418 46D5014 ThinkPlus I/D No.
PAGE 8
Offering descriptions (Upgrades to base warranty) ThinkCentre products with a one-year base warranty Unless otherwise noted these offerings are only available during normal country office hours excluding public and national holidays. • Four years, on-site repair service with a next business day response target. This offering is valid from the purchase date of the ThinkPlus, runs concurrently with warranty period of the machine type and for an additional 36 months after the warranty period expires.
PAGE 9
Service activity descriptions Problem determination Lenovo will perform problem determination remotely. You are requested to work with Lenovo during problem determination and to perform those activities that Lenovo may request. The problem determination aim is to identify whether the problem resides with your Lenovo machine or with other machines or software.
PAGE 10
For pricing information, contact your Lenovo representative or your Lenovo Business Partner. Customer responsibilities The customer should retain their ThinkPlus registration and confirmation e-mails as a record of their contract. Before placing a call for service, the customer should: • Follow the problem determination procedures provided with the machine. • Take appropriate steps to safeguard all programmes or data contained within the machine, before service is provided.
PAGE 11
2 3 4 5 Bulgaria is limited to the capital Sofia for on-site. Excluding DOM/TOM and all other French overseas territories and dependencies. Slovenia is limited to 50 km radius of Ljubljana for on-site service. Mainland U.K. only for on-site service. Trademarks ThinkPlus, Lenovo and ThinkCentre are registered trademarks of Lenovo Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others.