Personal Computer User Manual

Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage87

•“CDproblems”onpage88

•“DVDproblems”onpage89

•“Intermittentproblems”onpage92

•“Harddiskdriveproblems”onpage91

•“Keyboard,mouse,orpointingdeviceproblems”onpage92

•“Monitorproblems”onpage93

•“Networkingproblems”onpage95

•“Optionproblems”onpage96

•“Performanceandlockupproblems”onpage97

•“Printerproblems”onpage99

•“Serialportproblems”onpage99

•“Softwareproblems”onpage100

•“USBproblems”onpage101

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage87

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage88

•“Soundcomesfromoneexternalspeakeronly”onpage88

•“NoaudioinDOSapplicationsorgames”onpage88

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating

system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature

andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

•Verifythattheaudiodevicedriversarecorrectlyinstalled.SeeMicrosoftWindowshelpsystemformore

information.

Chapter11.Troubleshootinganddiagnostics87