Personal Computer User Manual

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Selecttheproblemyourcomputerisexperiencingfromthefollowinglist:

•“Audioproblems”onpage97

•“CDproblems”onpage98

•“DVDproblems”onpage99

•“Intermittentproblems”onpage101

•“Keyboard,mouse,orpointingdeviceproblems”onpage101

•“Monitorproblems”onpage102

•“Networkingproblems”onpage104

•“Optionproblems”onpage107

•“Performanceandlockupproblems”onpage108

•“Printerproblems”onpage109

•“Serialportproblems”onpage109

•“Softwareproblems”onpage110

•“USBproblems”onpage111

Audioproblems

Selectyoursymptomfromthefollowinglist:

•“NoaudioinWindows”onpage97

•“AnaudiodiscorAutoPlay-enableddiscdoesnotautomaticallyplaywhenitisinsertedintoadrive”

onpage98

•“Soundcomesfromoneexternalspeakeronly”onpage98

•“NoaudioinDOSapplicationsorgames”onpage98

NoaudioinWindows

Symptom:NoaudioinWindows

Actions:

•IfyouareusingpoweredexternalspeakersthathaveanOn/Offcontrol,verifythattheOn/Offcontrolis

settotheOnpositionandthespeakerpowercableisconnectedtoaproperlygrounded,functionalac

electricaloutlet.

•Ifyourexternalspeakershaveavolumecontrol,verifythatthevolumecontrolisnotsettoolow.

•Double-clickthespeakericonintheWindowsnoticationarea.Amastervolume-controlwindowopens.

VerifythattheMutesettingsarenotcheckedandnoneofthevolumesettingsissettoolow.

•Somemodelshaveafrontaudiopanelyoucanusetoadjustvolume.Ifyouhaveafrontaudiopanel,

verifythatthevolumeisnotsettoolow.

•Verifythatyourexternalspeakers(andheadphones,ifused)areconnectedtothecorrectaudioconnector

onthecomputer.Mostspeakercablesarecolor-codedtomatchtheconnector.

Note:Whenexternal-speakerorheadphonecablesareattachedtotheaudioconnector,theinternal

speaker,ifpresent,isdisabled.Inmostcases,ifanaudioadapterisinstalledinoneoftheexpansionslots,

theaudiofunctionbuiltintothesystemboardisdisabled;usetheaudiojacksontheadapter.

•MakesurethattheprogramyouarerunningisdesignedforuseintheMicrosoftWindowsoperating

system.IftheprogramisdesignedtoruninDOS,theprogramdoesnotusetheWindowssoundfeature

andmustbeconguredtouseSoundBlasterProorSoundBlasteremulation.

Chapter11.Troubleshootinganddiagnostics97