User Guide

24
Lennox Smart Air Quality Monitor Troubleshooting
Condition Resolution
Device is not functioning.
• Check for damage
• Check that power is available and wires are connected correctly at the
device and thermostat wall mount.
Device fail to respond to a given command.
• Cycle power to the device. To cycle power, remove device from the
wall and disconnect the R terminal and then reconnect.
• If cycling power does not resolve issue then:
» Remove device from the smart devices network if possible. If not,
proceed to next step.
» Perform a factory reset of the device. See "Factory Reset" on page
17 for procedure.
» Attempt to add device back to smart devices network.
For line powered smart devices this will be equal to or
greater than 3 minutes to declare device has failed.
• Cycle power to the device. To cycle power, remove device from the
wall and disconnect the R terminal and then reconnect.
• If cycling power does not resolve issue then:
» Remove device from the smart devices network if possible. If not,
proceed to next step.
» Perform a factory reset of the device. See "Factory Reset" on page
17 for procedure.
» Attempt to add device back to smart devices network.
Smart device not found during discovery process Device may be out of range or no power.
New smart device found during discovery process, but
not available in installer provided list.
Cleared by technician. The technician app provides "add this unknown
device in installer list" and sends it to thermostat.