User Manual
TERMS AND CONDITIONS FOR TWO (2) YEAR PARTS-ONLY EXTENDED LIMITED WARRANTY
If the Owner elects to maintain the default two (2) year parts-only Extended Limited Warranty, the following terms and
conditions apply. This Extended Limited Warranty shall serve as an extension of the Basic Limited Warranty for an additional
two (2) years parts-only warranty coverage for applicable components and will be subject to all other terms and conditions
of the Basic Limited Warranty, unless modied herein.
TERMS AND CONDITIONS FOR THREE (3) YEAR LABOR COVERAGE EXTENDED LIMITED
WARRANTY
If the Owner elects the alternative three (3) year labor coverage Extended Limited Warranty, the following terms and
conditions apply.
Three (3) Year Labor Coverage:
The Owner will receive three (3) years of labor coverage on Covered Equipment from the beginning of the Warranty Period
set forth in the Basic Limited Warranty and the following additional terms and conditions shall apply.
1 - WHAT IS COVERED. Labor coverage under this Extended Limited Warranty covers the labor charges the Owner
incurs for repairing or replacing a Covered Component in Covered Equipment. Labor coverage begins on the date of
the Warranty Period set forth in the Basic Limited Warranty and ends on the date three (3) years from the Warranty
Period start date. For labor coverage to apply, the underlying component repair or replacement must be covered
under the Basic Limited Warranty and not be subject to any exclusion outlined in either the Basic Limited Warranty or
herein. Labor coverage includes one (1) trip/diagnosis charge and the labor required to install, repair, and/or replace
parts and accessories that are necessary to the Covered Equipment’s functionality per claim, but does not apply to
accessories that are used in conjunction with or to enhance the performance of the Covered Equipment. All other
costs, including, but not limited to, parts, parts mark-up, refrigerant, and other miscellaneous parts or costs
will not be covered under labor coverage (except in the case of a labor-only claim for refrigerant leak repairs,
in which case the labor will be covered (but refrigerant will not)).
2 - TRANSFERABILITY. Labor coverage is transferable from the original Owner to the new Owner of the property on
which the Covered Equipment is installed for the remainder of the three (3) year period. Such transfer does not extend
the coverage period.
3 - TO OBTAIN SERVICE. If service is required, contact a participating Lennox dealer and explain the problem. Prior to
any repair being made, the participating Lennox dealer must follow any authorization and all other claim procedures.
Lennox shall have no responsibility or liability in the event the Owner or the Owner’s participating Lennox dealer fail to
properly or timely submit a claim. You must request service prior to the expiration of the three-year labor period
and within forty-ve (45) days of product failure in order to be eligible for coverage.
4 - AVAILABILITY OF SERVICE. Service will be performed between the hours of 8:00 a.m. and 5:00 p.m. local time
Monday through Friday, excluding holidays, or otherwise during the authorized service provider’s normal hours of
operation. Any additional costs above the participating Lennox dealer’s authorized hourly rate (such as premium or
overtime charges or after-hours service) will be at the Owner’s expense. Lennox reserves the right to determine which
services constitute an emergency. Neither Lennox nor the participating Lennox dealer shall be liable for any damages
whatsoever arising out of delays, either before or after a day or time of service is agreed upon. Lennox shall not be
liable for failure to provide service due to conditions beyond its control, including but not limited to unavailability of parts
or labor disputes.
5 - ACCESSIBILITY OF PRODUCT. If on-site service is required, the Owner agrees to make the Covered Equipment
reasonably accessible to the participating Lennox dealer. In the event the Covered Equipment is not accessible, the
dealer may decline to provide service or may assess the Owner an additional charge for making the Covered Equipment
accessible, which will not be covered by Lennox.
6 - TERMINATION FOR OTHER CAUSE. This Extended Limited Warranty will automatically terminate and be of no force
and eect without liability in the event service cannot be provided due to removal or alteration of the serial or model
number of the Covered Equipment, or if the Owner has committed fraud upon Lennox or its participating dealer or made
a material misrepresentation with respect to a claim.
7 - IMPORTANT NOTE. Repairs not necessitated by mechanical breakdown are not covered unless specically authorized
in advance and in writing by Lennox. Lennox reserves the right to inspect the items to be covered, or the items covered,
as the case may be, prior to coverage or during the coverage period. Model number, serial number, and original date
of installation or closing date, as applicable, of all Covered Equipment must be provided to execute application for
service and for labor coverage to apply. If the Owner requests a service call for a non-covered repair, a “no failure
found” diagnosis is determined for the same problem on a second trip, or the Owner is unable to meet its Lennox
participating dealer for an on-site repair, the Owner is responsible for all costs associated with the repair/call pursuant
to the participating Lennox dealer’s standard policies.
8 - UNABLE TO REPAIR. If Lennox determines in its sole discretion that the Covered Equipment is unable to be repaired
due to any reason, including, without limitation, the unavailability of functional parts, service, or technical information,
or the cost to repair will exceed replacement, Lennox may provide the Owner with a replacement of the Covered
Equipment of comparable specications. The Owner will be responsible for storing and surrendering to its Lennox
dealer the failed Covered Equipment at the request of Lennox.