User Guide
Table Of Contents
- Front Cover
- Quick Reference Guide
- Pocket Quick Reference Guide
- Notice
- Product Disposal Instructions
- Finding Your Way
- Getting Started
- Introduction
- Adjusting Your Endpoint’s Viewing Angle
- Adjusting Your Endpoint’s LCD Contrast
- Setting Up Voice Mail
- Making and Receiving Calls
- Placing Calls On Hold
- Placing Conference Calls
- Transferring Calls
- Using Reverse Transfer
- Forwarding Calls
- Redialing a Number
- Displaying Information on Your Endpoint
- Using a Headset
- Using the Speaker and Microphone
- Using the Message Button
- Accessing Your Mailbox
- Disabling and Enabling ASR
- Accessing Voice Mail Messages
- Using Do-Not-Disturb Mode
- Using Reminder Messages
- Moving On
- Introduction
- Setting Endpoint Preferences
- Setting Mailbox Preferences
- Speed Dialing
- Using Record-A-Call
- Paging
- Performing a “Hookflash” During a Call
- Programming Your Feature Buttons
- Programming Direct Station Selection Buttons
- Programming Secondary Extension Buttons
- Using Account Codes
- Screening Calls
- Using Call Logging
- Using Directories
- Programming Remote Feature Access
- Requesting Agent Help
- Working in Hunt Groups
- Using E-Mail Reader
- Learning More
- Index
- Standard Mailbox Flowchart
- Back Cover
49
Inter-Tel
®
Model 8560/8660 User Guide
MOVING ON
Moving On
SECTION CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Setting Endpoint Preferences. . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Endpoint Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Changing Volume Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Selecting a Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Enabling Background Music. . . . . . . . . . . . . . . . . . . . . . . . . . 51
Changing Keymaps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Enabling Automatic Call Answer . . . . . . . . . . . . . . . . . . . . . . 51
Changing the Language. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Returning to Default Operation. . . . . . . . . . . . . . . . . . . . . . . . 52
Setting Mailbox Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Changing Your Mailbox Password . . . . . . . . . . . . . . . . . . . . . 53
Changing the Voice Mail Message Envelope. . . . . . . . . . . . . 54
Changing the Call Screening Transfer Method . . . . . . . . . . . 55
Programming a Fax Destination. . . . . . . . . . . . . . . . . . . . . . . 56
Changing the Message Search Order . . . . . . . . . . . . . . . . . . 57
Programming Remote Messaging . . . . . . . . . . . . . . . . . . . . . 58
Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Station Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
System Speed Dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Using Record-A-Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Enabling Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Making Pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Performing a “Hookflash” During a Call . . . . . . . . . . . . . . . . . . 65
Programming Your Feature Buttons . . . . . . . . . . . . . . . . . . . . . 65
Programming Direct Station Selection Buttons . . . . . . . . . . . . 66
Programming Secondary Extension Buttons . . . . . . . . . . . . . . 67
Using Account Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Screening Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Call Logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Using Directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Telephone Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Voice Mail Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Programming Remote Feature Access . . . . . . . . . . . . . . . . . . . 76
Remote Access Password . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Remote Feature Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Requesting Agent Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Working in Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Hunt Group Calls Enabled/Disabled. . . . . . . . . . . . . . . . . . . . 79
ACD Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79