User Guide
Table Of Contents
- Front Cover
- Quick Reference Guide
- Pocket Quick Reference Guide
- Notice
- Product Disposal Instructions
- Finding Your Way
- Getting Started
- Introduction
- Adjusting Your Endpoint’s Viewing Angle
- Adjusting Your Endpoint’s LCD Contrast
- Setting Up Voice Mail
- Making and Receiving Calls
- Placing Calls On Hold
- Placing Conference Calls
- Transferring Calls
- Using Reverse Transfer
- Forwarding Calls
- Redialing a Number
- Displaying Information on Your Endpoint
- Using a Headset
- Using the Speaker and Microphone
- Using the Message Button
- Accessing Your Mailbox
- Disabling and Enabling ASR
- Accessing Voice Mail Messages
- Using Do-Not-Disturb Mode
- Using Reminder Messages
- Moving On
- Introduction
- Setting Endpoint Preferences
- Setting Mailbox Preferences
- Speed Dialing
- Using Record-A-Call
- Paging
- Performing a “Hookflash” During a Call
- Programming Your Feature Buttons
- Programming Direct Station Selection Buttons
- Programming Secondary Extension Buttons
- Using Account Codes
- Screening Calls
- Using Call Logging
- Using Directories
- Programming Remote Feature Access
- Requesting Agent Help
- Working in Hunt Groups
- Using E-Mail Reader
- Learning More
- Index
- Standard Mailbox Flowchart
- Back Cover
15
Inter-Tel
®
Model 8560/8660 User Guide
GETTING STARTED
Getting Started
SECTION CONTENTS PAGE
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s Viewing Angle . . . . . . . . . . . . . . . . 16
Adjusting Your Endpoint’s LCD Contrast . . . . . . . . . . . . . . . . . 17
Setting Up Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Initializing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Recording Your Personal Greetings. . . . . . . . . . . . . . . . . . . . 19
Recording Your Voice Mail Directory Name. . . . . . . . . . . . . . 20
Making and Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Intercom Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Outside Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Emergency Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Placing Calls On Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Placing Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To Another Extension. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
To an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using Reverse Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Manual Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Automatic System Forwarding . . . . . . . . . . . . . . . . . . . . . . . . 30
Redirect Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Displaying Information on Your Endpoint . . . . . . . . . . . . . . . . . 32
Date, Time, Name, and Extension Number . . . . . . . . . . . . . . 32
Outside Party’s Name/Number. . . . . . . . . . . . . . . . . . . . . . . . 32
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the Speaker and Microphone . . . . . . . . . . . . . . . . . . . . . . 34
Mute Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Group Listen Using the Speaker . . . . . . . . . . . . . . . . . . . . . . 34
Enhanced Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . 35
Using the Message Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Leaving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Accessing Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Disabling and Enabling ASR. . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Accessing Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . . . . 39
Listening to Voice Mail Messages . . . . . . . . . . . . . . . . . . . . . 39
Recovering Deleted Voice Mail Messages. . . . . . . . . . . . . . . 41
Recording and Sending Voice Mail Messages. . . . . . . . . . . . 42
Canceling Unheard Voice Mail Messages . . . . . . . . . . . . . . . 44
Using Do-Not-Disturb Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using Reminder Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47