User Guide
Table Of Contents
- Front Cover
- Quick Reference Guide
- Pocket Quick Reference Guide
- Notice
- Product Disposal Instructions
- Finding Your Way
- Getting Started
- Introduction
- Adjusting Your Endpoint’s Viewing Angle
- Adjusting Your Endpoint’s LCD Contrast
- Setting Up Voice Mail
- Making and Receiving Calls
- Placing Calls On Hold
- Placing Conference Calls
- Transferring Calls
- Using Reverse Transfer
- Forwarding Calls
- Redialing a Number
- Displaying Information on Your Endpoint
- Using a Headset
- Using the Speaker and Microphone
- Using the Message Button
- Accessing Your Mailbox
- Disabling and Enabling ASR
- Accessing Voice Mail Messages
- Using Do-Not-Disturb Mode
- Using Reminder Messages
- Moving On
- Introduction
- Setting Endpoint Preferences
- Setting Mailbox Preferences
- Speed Dialing
- Using Record-A-Call
- Paging
- Performing a “Hookflash” During a Call
- Programming Your Feature Buttons
- Programming Direct Station Selection Buttons
- Programming Secondary Extension Buttons
- Using Account Codes
- Screening Calls
- Using Call Logging
- Using Directories
- Programming Remote Feature Access
- Requesting Agent Help
- Working in Hunt Groups
- Using E-Mail Reader
- Learning More
- Index
- Standard Mailbox Flowchart
- Back Cover
106
Inter-Tel
®
Model 8560/8660 User Guide
D
Date, Time, Name, and Extension Number 32
Default Feature Codes 93, 100
Defaults 65
mailbox password 18
Deleting Station Speed-Dial Numbers 61
Delivery Options 43
Dial Tones 13, 50
Dialing Options 24
Dialing Speed-Dial Numbers 62
Dialpad Buttons 3
Direct Station Selection/Busy Lamp Field 8, 66
Directories
Basic Search 72
Basic Search dialpad button descriptions 72
IDS dialpad button character descriptions 71
Intelligent Directory Search 70
outside 24
Telephone 70
using 70
voice mail 73
Disabling
account codes 68
automatic call answer 51
background music 51
call forwarding 76
cascade levels 59
do-not-disturb 76
group listen feature 34
hunt group calls 78
message envelope options 54
paging 64
record-a-call 63
system forwarding 30
time/date option 54
Disconnecting a Headset 33
Displaying
date and time 32
feature buttons 65
information 32
outside party’s name 32
secondary extension buttons 67
Displaying Information on Your Endpoint 32
Displays, LCD 7
Distributing Calls 78
Do-Not-Disturb 76
Dropping Out of a Conference 27
DSS/BLF 8
E
E-Mail Messages 87
E-Mail Reader 11, 85
Emergency Calls 25
Enabling
automatic call answer 51
background music 51
call forwarding 76
cascade levels 59
do-not-disturb 45
enhanced speakerphone 35
group listen feature 34
hunt group calls 78
paging 64
record-a-call 63
system forwarding 30
enabling and disabling 89
Ending a Conference Call 27
Ending an ACD Hunt Group Call 80
Endpoint Configuration
changing language selection 52
changing volume levels 50
enabling automatic call answer 51
enabling background music 51
returning to default operation 52
selecting a ring tone 50
Enhanced Speakerphone Mode 35
Entering Account Codes 68
Enterprise Messaging 11
Erasing Station Speed-Dial Numbers 61
Exiting a Conference 27
F
Fax Destination Number 56
Fax Messages 90
Feature Button Functions 6
Feature Buttons 3
Features
agent help 77
Automatic Speech Recognition (ASR) 12
E-Mail Reader 85
group listen 34
hold 26
last number dialed/saved 32
record-a-call 63
reverse transfer (call pick up) 29
ring intercom always 21