User Guide
Table Of Contents
- Front Cover
- Quick Reference Guide
- Pocket Quick Reference Guide
- Notice
- Product Disposal Instructions
- Finding Your Way
- Getting Started
- Introduction
- Adjusting Your Endpoint’s Viewing Angle
- Adjusting Your Endpoint’s LCD Contrast
- Setting Up Voice Mail
- Making and Receiving Calls
- Placing Calls On Hold
- Placing Conference Calls
- Transferring Calls
- Using Reverse Transfer
- Forwarding Calls
- Redialing a Number
- Displaying Information on Your Endpoint
- Using a Headset
- Using the Speaker and Microphone
- Using the Message Button
- Accessing Your Mailbox
- Disabling and Enabling ASR
- Accessing Voice Mail Messages
- Using Do-Not-Disturb Mode
- Using Reminder Messages
- Moving On
- Introduction
- Setting Endpoint Preferences
- Setting Mailbox Preferences
- Speed Dialing
- Using Record-A-Call
- Paging
- Performing a “Hookflash” During a Call
- Programming Your Feature Buttons
- Programming Direct Station Selection Buttons
- Programming Secondary Extension Buttons
- Using Account Codes
- Screening Calls
- Using Call Logging
- Using Directories
- Programming Remote Feature Access
- Requesting Agent Help
- Working in Hunt Groups
- Using E-Mail Reader
- Learning More
- Index
- Standard Mailbox Flowchart
- Back Cover
99
Inter-Tel
®
Model 8560/8660 User Guide
LEARNING MORE
Q15. What do I do if my 8660 IP endpoint loses audio?
A15. Loss of audio on an IP endpoint may indicate a firewall conflict. Contact your system
administrator to resolve this issue.
Q16. Why can’t I use the Agent Help or Record-a-Call features on my 8660 IP endpoint?
A16. If your endpoint is configured to use peer-to-peer (P2P) audio, you will not be able to
use the Agent Help and Record-A-Call features when you are on a P2P call. To deter-
mine if your endpoint is configured to use P2P audio, consult your system administra-
tor.
Q17. Why can’t I use one of the features described in this guide?
A17. There are a few reasons why you might not be able to access the feature. Some possi-
ble reasons include:
• Your system software version may not support the feature. Check with your sys-
tem administrator to see which software version your telephone system currently
uses and if there are any features restrictions for your system.
• Your system administrator may not have enabled the feature for your endpoint.
• Your system administrator may have programmed your endpoint to block the fea-
ture.
Q18. If I need further assistance, how do I get technical support?
A18. First, contact your system administrator if you have a question that is not covered in
this user guide. If you need further assistance, contact your local authorized Inter-Tel
provider. Providers can be located using the Inter-Tel Web site at www.inter-tel.com.
All Inter-Tel sales, service, and support are handled at the local level.