User Guide
Table Of Contents
- Front Cover
- Quick Reference Guide
- Pocket Quick Reference Guide
- Notice
- Product Disposal Instructions
- Finding Your Way
- Getting Started
- Introduction
- Adjusting Your Endpoint’s Viewing Angle
- Adjusting Your Endpoint’s LCD Contrast
- Setting Up Voice Mail
- Making and Receiving Calls
- Placing Calls On Hold
- Placing Conference Calls
- Transferring Calls
- Using Reverse Transfer
- Forwarding Calls
- Redialing a Number
- Displaying Information on Your Endpoint
- Using a Headset
- Using the Speaker and Microphone
- Using the Message Button
- Accessing Your Mailbox
- Disabling and Enabling ASR
- Accessing Voice Mail Messages
- Using Do-Not-Disturb Mode
- Using Reminder Messages
- Moving On
- Introduction
- Setting Endpoint Preferences
- Setting Mailbox Preferences
- Speed Dialing
- Using Record-A-Call
- Paging
- Performing a “Hookflash” During a Call
- Programming Your Feature Buttons
- Programming Direct Station Selection Buttons
- Programming Secondary Extension Buttons
- Using Account Codes
- Screening Calls
- Using Call Logging
- Using Directories
- Programming Remote Feature Access
- Requesting Agent Help
- Working in Hunt Groups
- Using E-Mail Reader
- Learning More
- Index
- Standard Mailbox Flowchart
- Back Cover
97
Inter-Tel
®
Model 8560/8660 User Guide
LEARNING MORE
FREQUENTLY ASKED QUESTIONS (FAQS)
This section includes some of the most frequently asked questions. If you have prob-
lems with your endpoint or mailbox, refer to this section before you contact your sys-
tem, voice mail, or network administrator or your local Inter-Tel provider.
Q1. How can I retrieve messages if I don’t know the password for my voice mail?
A1. Try using your extension number, which is your default password. Or, maybe you
don’t have a password, in which case pressing is all you need to do. If these
options don’t work, contact your system administrator, who can change or erase the
password for you. You can then retrieve your messages and reset the password, if
desired (see page 53).
Q2. How do I change the time and date on my endpoint?
A2. Only your system administrator can change the time and date. Please contact your
system administrator if you notice that the date and time are incorrect.
Q3. How do I program System Speed-Dial numbers?
A3. Only your system administrator can program System Speed-Dial numbers. You can,
however, program up to ten Station Speed-Dial numbers (see page 60).
Q4. How can I set the number of rings that are allowed before the call is sent to voice
mail?
A4. Only your system administrator can change the number of rings that are allowed
before the call is forwarded to voice mail.
Q5. How can I change the name displayed on my endpoint?
A5. Only your system administrator can change the usernames assigned to extensions.
Q6. Why can’t I retrieve deleted messages?
A6. The system may have erased your message. After a programmed amount of time has
lapsed, up to 24 hours, the system automatically erases all deleted voice mail mes-
sages (see page 41). If you attempted to recover a deleted voice mail message within
this time frame but you were still unsuccessful, your voice mail system may not have
sufficient space programmed to store deleted messages. Or, your telephone system
may not be using a software version that supports this feature. If you are attempting to
recover a deleted e-mail or fax message (E-Mail Reader enabled) contact your voice
mail administrator to see how long you have to recover deleted e-mail and fax mes-
sages.
Q7. How do I scroll the display screen?
A7. Press (the low end of the volume button) to scroll down or (the high end of the
volume button) to scroll up. Or, you can use the PREVIOUS or NEXT menu buttons.
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