Product Overview

iComfort
®
S30 Ultra Smart Thermostat / Page 11
SERVICE DASHBOARD
• Displays Dealer’s iComfort
®
thermostat installations in
one convenient location
• Accessible through the Service Dashboard at
www.LennoxPros.com
Service Dashboard Search Screen
Customers can be searched using the following criteria:
rst name, last name, zip code, city, email address,
equipment type, error code, serial number or model
number.
Customer searches can be ltered by various options:
thermostat type, alert type, access level or maintenance
reminders.
Customer Results Screen
• Displays a list of customers with installed iComfort
®
thermostats, and their locations:
• Name
• Address
• Phone
• Email
• Thermostat Type and Monitor Status
Map
• Map shows all customer’s locations and any current
alerts
• Color-coded pins on the map denote the following:
• Red - Critical Alert
• Yellow - Moderate Alert
• Green - No Alerts, normal operation
• Black - No system information sharing
Click on a customer’s pin to view information about their
system.
Selecting a customer from the list or map pin displays
the detailed System Overview Screen including owner
information, system components, system history, status
and any alerts.
Customer Details Screen
Home Systems
• Thermostat Connection Status
Multiple home systems are displayed for each customer if
there are more than one system.
System History
• A list of alerts over the past 12 months
Alerts and Reminders
• Tabs for Alerts - Critical, Moderate, Cleared
Clicking on a card with an alert expands to display the
Remote In control (if enabled by the homeowner) and
Troubleshoot (access to the Lennox Troubleshooting
Center which includes error code lookups and any
available documentation).
• Tab for Reminders
Equipment Tab
• A detailed list of all installed equipment for a particular
system
Menus are available for each Equipment Type for
Technical Documents, Warranty Lookup and Repair Parts.
Reports Tab
• View Performance Reports, Installation Reports and
Installation Update Reports
• Generate Monthly Performance Reports
• Generate Installation Update reports
• View Performance Reports Button displays a graphical
view of the system performance, see page 12
Generating any report will save it as a PDF le to send to
the customer or for record keeping.
Remote In Button
• Allows dealer remote control of customer’s thermostat
(if enabled)
Remote In thermostat controls have the same appearance
and functions as the touchscreen display, making it easy
to make any settings and adjustments.
Button is red if access is granted by homeowner and gray
if Remote In is disabled at the thermostat.
NOTE - For additional information please visit the
Service Tools Help Center and click on Service
Dashboard.